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Guest Reviews
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6.5
Fair
#6 out of 7
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Guest Rating Explained
Rating: 6.5 / 10
| Hotel Rating Breakdown |
| Amenities: |
6.7 |
| Cleanliness: |
6.7 |
| Location: |
7.0 |
| Comfort: |
8.0 |
| Service: |
6.7 |
| Value: |
6.7 |
Details
No. of guest ratings: 2
Guest Recommended: Mixed
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Popularity Ranking Explained
Rating: #6 out of 7 hotels in Gatineau ranked by guests.
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Mariana from Montreal, PQ CA stayed on April 16, 2006
"Poorly served. If management does not know how to handle larger flows of customers, then they should not receive them.
Both the swimming pool area and the change rooms were dirty; no one took care of maintaining them even presentable.
In a one-night stay I was bothered three times by the lack of adequate service (including receiving a key that opened "my" room where I woke up someone who was sleeping naked ? both embarrassing and annoying for me and the other person!!!).
I do not mind people making mistakes if they are overwhelmed; however, as a customer, I think management should take responsibility of this and at least try to ?make it up? for their clients.
Another example: I was informed by the receptionist that the breakfast was included in the price I had paid ($152 for the night)... only to find out as I was leaving, that I had to pay an extra $28 for having had breakfast there... "Oh, it was a mistake from the person who informed you" the other receptionist said... well, ok, why do I have to pay for her mistake??? Shouldn't management try to at least accommodate something, rather than letting customers go with a bad taste and a solid "NO, I will not recommend this hotel to anyone"?
I think this hotel looks very nice in the pictures but it is far from being the "luxurious accommodation" they preach in their website."
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Overview & Amenities
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The Chateau Cartier Resort offers 129 luxurious accommodations including 90 spacious one-bedroom suites, some with a fireplace. All guest rooms offer relaxed country French furnishings and an exceptionally well-lighted marble-appointed bathroom. The health and fitness centre offers year-round exercise and spa services, and an indoor swimming pool and whirlpool with scenic golf course views and a sunning terrace. The Resort s 18-hole golf course offers challenges for all levels of play, as do the two tennis courts. Guest rooms feature two telephones with voice messaging service and a complete business centre. Attentive personal service make conducting business on the road a pleasure at Chateau Cartier Resort.
Policies
Guarantee:
Cancel:
Check-In: 1600
Check-Out: 1200
Services Description
Attraction Info
Dining Info
Recreation Info
The hotel offers a wonderful 18 hole golf course that
caters to all levels of play, two tennis courts, a beach
volleyball court, racquetball and squash court. bike
rentals are also available.
Room Type Descriptions
** dd - spacious room with 2 double beds, ideal for
families.This room has wireless internet access free of
charge, 1-800 and local calls free, tv, iron, bathrobe,
two telephone with messaging service, alarm clock radio,
pay per view movies, mini fridge....
amenities* * 120 ac
* adjoining rooms * alarm clock
* bath tub * coffeemaker
* cribs available * dining guide
* double bed * desk with lamp
* free parking * free local calls
* hairdryer in room * internet access
* iron * ironing board
* in room movies * free newspaper
* no pets allowed * phone service
* refrigerator * room service
* shower * smoke detectors
* sprinklers in rooms * telephone
* temperature control * toilet
* turndown service * tv
* cable tv * tv remote control
* laundry/valet * wakeup service
** ks - spacious king suite with lovely french doors
separating bedroom and living room area. pull out bed in
living room area.This room has wireless internet access
free of charge, 1-800 and local calls free, tv, iron,
bathrobe, two telephones with messaging service, alarm
clock radio, pay per view movies, mini fridge..
amenities* * 120 ac
* air conditioned * alarm clock
* coffeemaker * cribs available
* data port available * desk with lamp
* free local calls * hairdryer in room
* iron * ironing board
* king bed * in room movies
* non-smoking room * free newspaper
* no pets allowed * radio
* room service * shower
* sitting area * smoke detectors
* sofa bed * sprinklers in rooms
* suite * telephone
* temperature control * toilet
*.
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Booking Information
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The hotel you have selected -- Chateau Cartier Resort -- may be able to be booked: 1) online using Canadian Hotel Guide.com's instantaneous and 100% secure online reservation system; and/or 2) by telephone using the hotel reservation telephone number provided above.
1) Online: When you make your booking online, your hotel reservation is transmitted to the Chateau Cartier Resort through a 100% secure Internet connection that protects your personal and credit card information. Once submitted, your hotel reservation will be confirmed within 60 seconds and sent to the Chateau Cartier Resort computer reservation system in Gatineau, Quebec.
2) Telephone: 1-800-359-6279. Speak to a live customer service agent 24 hours a day, 7 days a week.
Within moments after your hotel reservation is made, you will receive a duplicate confirmation by email for your records that confirms and guarantees the reservation with all the details you may need for your stay, including the phone number and address of the Chateau Cartier Resort. For your comfort and peace of mind, you may even.
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