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Great food and spa services, minor concerns with lack of room amenities

Pros
  • 3 free meals per day, free parking
  • The hotel's food was praised for its quality and presentation by numerous guests
  • Many reviewers enjoyed the relaxing and excellent spa treatments during their stay
  • The hotel's staff were complimented for their helpful and friendly service
Cons
  • Some guests were disappointed with the lack of certain amenities in their rooms
  • Noise transfer was reported by a couple of reviewers
Freebies
Free Breakfast
Free Parking
Editor's Analysis
Updated Mar 25, 2013
Overview
Located about a 20-minute drive from Mont-Orford National Park and a 10-minute drive from the nearest Highway 10 interchange, the Spa Eastman is geared towards business or vacation travellers who prefer a resort-style spa hotel with included meals and meeting/conference space. 

This non-smoking hotel has 46 guest rooms, each offering free a desk, a bathrobe for each guest and a hair dryer. Standard rooms offer one king or two queen beds, while rooms with free Wi-Fi, air conditioning, a balcony, a jetted tub, a fireplace, and a seating area are also available.

Hotel amenities include an indoor pool, an outdoor pool, a full-service spa, exercise classes, wellness seminars, a hot tub, a steam room, fitness facilities, meeting/conference space, a business centre, a gift shop and free parking. 

The hotel restaurant provides a free breakfast, lunch and dinner daily to each guest, and is open 365 days a year. One small pet per room is permitted for an additional $25 per day, and the hotel is wheelchair accessible.

Shopping is available in nearby Bromont at Carrefour ChampĂȘtre Bromont (a 25-minute drive west), while Theatre La Marjolaine is about an 8-minute drive southward. Waterloo Golf Club is roughly 25-minutes east by car, and Sherbrooke Airport (YSC) is a 55-minute drive northeast. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free parking, pets permitted for $25/day, wheelchair accessible. (Call Date: March 17, 2013).
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The Good
The majority of the reviews consulted for this analysis were positive, with much praise going to the hotel's food, spa services and staff.

Numerous guests praised the hotel's food and described it as excellent, healthy, and organic. One guest stated, "The food was exceptionally good, especially the dinner, with plenty of choice, flavour and beautiful presentation", while another remarked, "Spa Eastman certainly has the healthiest gourmet food available".

The hotel's spa services were complimented by many reviewers. These guests described the spa as relaxing, peaceful, and excellent. It should be mentioned however, that the majority of the wellness seminars are conducted in french.

Several lodgers were pleased with the level of customer service they received. They characterized the staff as attentive, friendly and helpful.
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The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about the rooms and noise transfer.

While most reviewers found their rooms to be clean with comfortable beds, several guests were disappointed with aspects of their accommodations. They complained about the lack of TVs and Wi-Fi in some rooms, as well as the lack of air conditioning. It should be noted however, that Wi-Fi and air conditioning are available in some rooms.

A couple of guests mentioned noise transfer during their stay. They reported being able to hear guests in adjacent rooms, as well as noise overhead during massages, which was described as distracting.
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Show Sources
Sources
TripAdvisor.com guest reviews rated the hotel 4.5 out of 5 from 81 reviews.

Booking.com guest reviews rated the hotel 9.7 out of 10 from 6 reviews.

The author called the hotel on March 17, 2013 to verify some information.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
8.6
Very Good
#
2 / out of 2
hotels in Eastman

Rated 8.6/10 based on 20 reviews

Ranked #2 out of 2 hotels in Eastman

20
Location
  • Sherbrooke Airport (52.4 km)
Map Marker Spa Eastman
895 Chemin des Diligences, Eastman, QC