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DoubleTree by Hilton Hotel Gatineau-Ottawa

8.2 | Very Good

Great customer service and value, minor complaints of noise transfer

Pros
  • Free Wi-Fi, free parking
  • Numerous guests complimented the hotel's customer service
  • The hotel was found to provide good value and reasonable rates by many reviewers
  • Several lodgers enjoyed their spacious and well laid out rooms
Cons
  • A few guests complained of noise disturbances during their stay
jump to full editor's analysis (below)
Freebies
Free Wi-fi
Free Parking
Rates & Availability
Editor's Analysis
Updated Mar 22, 2013
Overview
Located about a 15-minute drive from downtown Ottawa and a 2-minute drive from the Ottawa River, the Chateau Cartier Resort is geared towards business and vacation travellers who require a well-priced hotel with on-site dining, an 18-hole golf course and a spa.

This non-smoking hotel has 125 guest rooms and suites, each offering free Wi-Fi, cable TV, a coffeemaker, a desk, an iron and ironing board and a hair dryer. Standard rooms offer two double beds and a sitting area with a sofabed, while suites offer a separate king or queen bedroom and a living room with a sofabed.

Hotel amenities include an indoor pool, a hot tub, a full-service spa, a sauna, fitness facilities, meeting/conference space, a business centre, an 18-hole golf course and free parking. Pets are not permitted, and wheelchair accessible rooms are available upon request.

On-site dining is available at Le Bistronome (open daily for breakfast and dinner) and Ekko de Brasil, which serves dinner Wednesday through Sunday. 

Parliament Hill is about a 15-minute drive east of the hotel, while shopping can be found at Carlingwood Shopping Centre (a 12-minute drive south). The Canadian War Museum is approximately 9 minutes east by car, and Ottawa MacDonald-Cartier Airport (YOW) is a 30-minute drive southeast. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free Wi-Fi, free parking, pets not permitted, wheelchair accessible. (Call Date: March 17, 2013).
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The Good
The majority of reviews consulted for this analysis were positive, with much praise going to the hotel's staff, value and rooms.

Numerous reviewers were pleased with the level of customer service service they received during their stay and characterized the staff as accommodating, professional, bilingual and friendly.

Many guests praised the hotel's value. When mentioning the rates, one guest remarked, "the price was more than right", while others described the rates to be reasonable. One lodger stated, "good quality/price ratio for this type of hotel".

The hotel's rooms were complimented by several reviewers. They were described as spacious, clean, well laid out and well equipped, with comfortable beds and nice views of the golf course. It should be mentioned however, that a few guests complained of old-style TVs and worn decor in their rooms.
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The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about noise transfer.

A few guests reported instances of noise transfer during their stay. They recounting being able to hear guests in adjacent rooms, as well as slamming doors in the hallway and music from the lobby.
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Show Sources
Sources
Hotels.com guest reviews rated the hotel 4 out of 5 from 231 reviews.

TripAdvisor.com guest reviews ranked the hotel #9 out of 18 Gatineau hotels from 120 reviews.

Booking.com guest reviews rated the hotel 8.1 out of 10 from 44 reviews.

The author called the hotel on March 17, 2013 to verify some information.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
8.2
Very Good

Rated 8.2/10 based on 494 reviews

Ranked #1 out of 2 hotels in Aylmer

Map Marker DoubleTree by Hilton Hotel Gatineau-Ottawa
1170 Aylmer Road, Aylmer, QC