The Holiday Inn Express Suites Charlottetown is located on the south side of Capital Drive west of North River Road in Charlottetown, Prince Edward Island. The Charlottetown Mall is 1.6km to the east of the hotel while the Charlottetown Airport is 4.9km away.
The three story hotel is a pet friendly property and it has 133 guest rooms including 25 suites. Room amenities include 32" plasma TVs, free Internet, free local calls, free newspapers, hair dryers, air conditioning, and irons with ironing boards. Rooms typically have either two queen beds or two doubles however some rooms have one king. Regardless of category every room in the hotel is non-smoking.
Hotel facilities include a business centre, an indoor swimming pool, a fitness centre, laundry, and free self parking. There is also a restaurant on site that serves a hot and free breakfast with nearby restaurants serving other meals.
Check in time at this hotel is 3pm and check out time is noon.
Guests who stayed at this hotel generally seemed happy with their stay. Many guests complimented the hotel's staff, the breakfast, and the location.
The guests who described the staff typically said that they were "friendly" and "helpful." They were also described as "very accommodating" people and relatively few guests issued complaints in their reviews.
Many guests also approved of the breakfast that was served at the hotel. Some guests appreciated that it was free while others said that it was of "good" quality. Many more said that the selection was good and some were pleasantly surprised as they were not expecting much.
Many guests also liked the location of the property primarily because of the quick access to the Trans Canada Highway. Some of these guests found that they were able to explore Prince Edward Island quite easily from the hotel as they were able to get to the tourist attractions around the island without challenges.
Guests who described the rooms at the hotel often said they were clean and that the beds were comfortable.
Guest complaints for this property were not numerous however a couple points did stand out in guest reviews.
Firstly, several guests who stayed at the hotel were not happy with the value they received. One guest described a room bill that neared $200 that he/she clearly did not think was worth it. Some said that they thought that the hotel was expensive and multiple other guests claimed that the hotel was "overpriced."
There were also occasional complaints about the Internet. One guest described it as slow while another said it was not working at all. That guest attributed a statement to a member of the hotel's staff which seemed to indicate that they were having consistent problems with their Internet service provider.
ranked the hotel 12th out of 24 Charlottetown properties and the site had 89 reviews.
Hotels.com guest ratings averaged to 4.1 points out of 5 and 90% recommended the property.
Expedia.ca guest ratings averaged to 4.2 points out of 5 and 90% recommended the property.
CanadianHotelGuide.com guest ratings averaged to 6.9 points out of 10 and the site had 29 reviews.