BEST WESTERN CharlottetownBEST WESTERN CharlottetownBEST WESTERN CharlottetownBEST WESTERN CharlottetownBEST WESTERN CharlottetownBEST WESTERN CharlottetownBEST WESTERN CharlottetownBEST WESTERN CharlottetownBEST WESTERN CharlottetownBEST WESTERN CharlottetownBEST WESTERN CharlottetownBEST WESTERN CharlottetownBEST WESTERN CharlottetownBEST WESTERN CharlottetownBEST WESTERN CharlottetownBEST WESTERN CharlottetownBEST WESTERN CharlottetownBEST WESTERN CharlottetownBEST WESTERN CharlottetownBEST WESTERN CharlottetownBEST WESTERN CharlottetownBEST WESTERN CharlottetownBEST WESTERN CharlottetownBEST WESTERN CharlottetownBEST WESTERN CharlottetownBEST WESTERN CharlottetownBEST WESTERN Charlottetown

Central downtown location, helpful service, indoor pool, reasonable rates

Pros
  • Free Wi-Fi, free parking, and free breakfast
  • Many guests described their rooms as clean
  • Many reviewers found the location ideal for exploring the downtown area on foot
  • The staff were frequently complimented for their friendly and helpful service
  • Several guests thought that the room rates were reasonable
Cons
  • Many guests described the in-room decor as dated
  • Several reviewers were disturbed by noise from neighbouring rooms
  • Several guests complained about the food at the free breakfast
  • A few reviewers found the dining area for the free breakfast to be small and cramped
Freebies
Free Wi-Fi
Free Breakfast
Free Parking
Editor's Analysis
Updated Nov 6, 2012
Overview
This property is situated within downtown Charlottetown and is ideal for guests who prefer to explore area attractions on foot. The Confederation Centre for the Arts (performing arts venue), Province House Historic Site (birthplace of Confederation), and the waterfront area are all within a 5-minute walk.

This hotel is 100% smoke-free and all 144 rooms include free Wi-Fi, free local calls, a flat-screen TV, a coffeemaker, an iron and ironing board, and air conditioning. Rooms are furnished with 2 double beds, 1 king bed, or 1 queen bed. Suites provide more spacious accommodations and are furnished with 1 king bed and a sofabed, 1 queen bed and a sofabed, or 2 double beds, bunk beds, and a sofabed.

Free parking (with cold weather hook-ups) is available on site and pets are permitted in select rooms at no additional charge.

A free breakfast is served daily from 6:30 am - 10:00 am.

Other on-site amenities include an indoor pool, a fitness centre, meeting space, a business centre, ice/vending machines, coin-operated laundry machines, dry cleaning (extra fees apply), and foreign currency exchange.

There are several restaurants, bars, and shops within a 5-minute walk of this property. The Charlottetown Mall is about 4 minutes away by car, while the University of Prince Edward Island is a 3-minute drive away. The Charlottetown Airport (YYG) is an 11-minute drive away. (All walking and driving time estimates: Google Maps)
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The Good
Negative reviews slightly outnumbered positive reviews for this hotel, among the reviews for this property. However, many guests complimented the hotel for its cleanliness, customer service, and location.

Many guests described their rooms as clean and a couple of reviewers found their beds to be comfortable.

Many reviewers thought that the location was convenient for accessing downtown attractions on foot, including the waterfront, restaurants, bars, and the Confederation Centre of the Arts.

The staff were frequently complimented, and guests described the front desk agents as friendly, helpful, and quick to provide recommendations and directions. One reviewer said that, "you could not ask for better service."

Several guests thought that the room rates were reasonable.
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The Bad
As mentioned above, negative reviews for this property slightly outnumbered positive reviews among those sourced for this analysis.

Many guests thought that the in-room furnishings, decor, and bathroom fixtures were dated. One guest said that the in-room "colour scheme is depressing."

Several reviewers were disturbed in their rooms by noise from neighbouring rooms and one guest said, "I could hear every word the families on either side of my room said."

Several guests complained about the food at the free breakfast. One reviewer said that the "eggs were bland and they were serving what looked like crepe but it was drenched in oil." A few reviewers thought that the dining area for the free breakfast was small and crowded.

Isolated complaints included: a guest room felt damp, guest rooms were small, and a guest room did not have a pleasant view.
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Show Sources
Sources
Expedia.ca gave this hotel an average score of 3.2 out of 5.0, with 61% of 38 guests recommending the property.

TripAdvisor.ca ranked this hotel #18 out of 26 properties in Charlottetown, from 158 reviews.

Hotels.com gave this property an average score of 3.5 out of 5.0, based on 61 guest reviews.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
6.7
Fair
#
16 / out of 18
hotels in Charlottetown

Rated 6.7/10 based on 1714 reviews

Ranked #16 out of 18 hotels in Charlottetown

1714
Map Marker BEST WESTERN Charlottetown
238 Grafton Street, Charlottetown, PE