OverviewLocated next to the Detroit River and a 3-minute drive from the Ambassador Bridge, the Windsor Riverside Inn is popular with travellers who require a pet-friendly hotel with an indoor pool and easy access to the US/Canada border crossing.
This hotel has 207 air-conditioned guest rooms and suites, each offering one king or two double beds, free wired internet, cable TV, a coffeemaker, a desk, an iron and ironing board, a hair dryer and a city view. Rooms with river views and mini-fridges are also available upon request.
Hotel amenities include an indoor pool, a sauna, a hot tub, fitness facilites, meeting and conference space, and a business centre. On-site dining is available at Park Terrace Restaurant (serving breakfast, lunch and dinner daily), as well as River Runner Lounge which serves dinner daily. Parking is available for an additional $12 per day (at a lot behind the hotel), pets are permitted free of charge (owner must sign a contract stating the pet will never be left unattended in the room), and the hotel offers wheelchair accessible rooms.
Downtown Windsor can be reached in about 13 minutes by car, while the Windsor Art Gallery is just down the street. Casino Windsor is an 8-minute walk east of the hotel, and Windsor International Airport (YQG) is about a 22-minute drive southeastward of the hotel. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent on March 5, 2013: Free Wi-Fi, parking $12/night, pets stay free, wheelchair accessible.
The GoodThe majority of reviews consulted for this analysis were positive with much praise for the hotel's staff, location and rooms.
Many lodgers were pleased with the level of customer service they received and characterized the staff as knowledgeable, friendly, accommodating and helpful in offering restaurants suggestions.
The hotel's location was praised by numerous guests. They found it to be close to restaurants, shopping, Windsor Casino, Detroit and the Ambassador Bridge.
Several reviewers enjoyed the accommodations at this hotel. They described their rooms as clean, well maintained and modern, with great river views. It should be noted however, that although the majority of guests were pleased with their rooms, some guests complained of worn and dated decor, and older tube TVs.
The Bad
While the majority of the reviews consulted for this analysis were positive, there were a couple of common complaints about the parking and the lack of Wi-Fi.
Several guests complained about the parking at the hotel. These reviewers described the lot as inconvenient to access, and too expensive.
Although the hotel provides wired internet, some reviewers were disappointed that Wi-Fi was not available in their rooms. They were unable to connect their phones and iPads due to the lack of Wi-Fi.
Expedia.com guest reviews rated the hotel 3.8 out of 5 with an 82% recommendation rate from 350 reviews.
TripAdvisor.com guest reviews ranked the hotel #14 of 34 Windsor hotels from 105 reviews.
Booking.com guests reviews rated the hotel 7.9 out of 10 from 49 guest reviews.
The author called the hotel on March 5, 2013 to verify some information.
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Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
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