Windsor Riverside InnWindsor Riverside InnWindsor Riverside InnWindsor Riverside InnWindsor Riverside InnWindsor Riverside InnWindsor Riverside InnWindsor Riverside InnWindsor Riverside InnWindsor Riverside InnWindsor Riverside InnWindsor Riverside InnWindsor Riverside InnWindsor Riverside Inn

Helpful staff, close to US border, some concerns with parking and no Wi-Fi

Pros
  • Free wired internet
  • Many lodgers praised the friendly and helpful staff
  • The hotel's location was complimented for its proximity to the Ambassador Bridge and many restaurants
  • Several reviewers were pleased with their rooms' river views and cleanliness
Cons
  • Several guests complained of the location and cost of parking ($12 per day)
  • The hotel's lack of Wi-Fi in the rooms was a source of disappointment
jump to full editor's analysis (below)
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Rates & Availability
Editor's Analysis
Updated Mar 6, 2013
Overview
Located next to the Detroit River and a 3-minute drive from the Ambassador Bridge, the Windsor Riverside Inn is popular with travellers who require a pet-friendly hotel with an indoor pool and easy access to the US/Canada border crossing.

This hotel has 207 air-conditioned guest rooms and suites, each offering one king or two double beds, free wired internet, cable TV, a coffeemaker, a desk, an iron and ironing board, a hair dryer and a city view. Rooms with river views and mini-fridges are also available upon request. 

Hotel amenities include an indoor pool, a sauna, a hot tub, fitness facilites, meeting and conference space, and a business centre. On-site dining is available at Park Terrace Restaurant (serving breakfast, lunch and dinner daily), as well as River Runner Lounge which serves dinner daily. Parking is available for an additional $12 per day (at a lot behind the hotel), pets are permitted free of charge (owner must sign a contract stating the pet will never be left unattended in the room), and the hotel offers wheelchair accessible rooms.

Downtown Windsor can be reached in about 13 minutes by car, while the Windsor Art Gallery is just down the street. Casino Windsor is an 8-minute walk east of the hotel, and Windsor International Airport (YQG) is about a 22-minute drive southeastward of the hotel. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent on March 5, 2013: Free Wi-Fi, parking $12/night, pets stay free, wheelchair accessible.

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The Good
The majority of reviews consulted for this analysis were positive with much praise for the hotel's staff, location and rooms.

Many lodgers were pleased with the level of customer service they received and characterized the staff as knowledgeable, friendly, accommodating and helpful in offering restaurants suggestions.

The hotel's location was praised by numerous guests. They found it to be close to restaurants, shopping, Windsor Casino, Detroit and the Ambassador Bridge.

Several reviewers enjoyed the accommodations at this hotel. They described their rooms as clean, well maintained and modern, with great river views. It should be noted however, that although the majority of guests were pleased with their rooms, some guests complained of worn and dated decor, and older tube TVs.
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The Bad
While the majority of the reviews consulted for this analysis were positive, there were a couple of common complaints about the parking and the lack of Wi-Fi.

Several guests complained about the parking at the hotel. These reviewers described the lot as inconvenient to access, and too expensive.

Although the hotel provides wired internet, some reviewers were disappointed that Wi-Fi was not available in their rooms. They were unable to connect their phones and iPads due to the lack of Wi-Fi.
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Show Sources
Sources
Expedia.com guest reviews rated the hotel 3.8 out of 5 with an 82% recommendation rate from 350 reviews.

TripAdvisor.com guest reviews ranked the hotel #14 of 34 Windsor hotels from 105 reviews.

Booking.com guests reviews rated the hotel 7.9 out of 10 from 49 guest reviews.

The author called the hotel on March 5, 2013 to verify some information.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
6.8
Fair

Rated 6.8/10 based on 736 reviews

Ranked #14 out of 20 hotels in Windsor


1 out of 10 | Verified Guest stayed February 16, 2013

"horrible place..no refund despite leaving beore cancellation"

"I would not use this web site to book a hotel..we were refused a refund and left this hotel..allows smoking and charges for parking a block away..no breakfast included."

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6 out of 10 | Christian stayed September 01, 2012

"The parking is not easy!"

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7 out of 10 | Verified Guest stayed July 24, 2010

"2 out of 3 elevators were not working. Computer at desk not working properly."

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8 out of 10 | Troy stayed June 09, 2006

"Great view, comfortable beds"

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6 out of 10 | Edgar stayed April 09, 2006

"I didn't like the parking"

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9 out of 10 | Terry stayed July 31, 2005

"The room overlooking the Detroit River, with a king sized bed and a non-smoking environment exceeded my expectations. I will certainly visit this facility again. Thank you for your attentiveness! Best regards, Terry"

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4 out of 10 | Marianne stayed July 17, 2005

"No air Conditioning in hall way--elevators took too long. Was never told to hang on to parking ticket, and at the end of the stay we could not find the ticket, had to go back to the room and look for it otherwise would have to pay for parking again."

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9 out of 10 | Karyn stayed July 17, 2005

"The clerk at the desk was very up front about the floor that we stayed on. We had no problems but she went out of her way to warn us if we did. We did recieve a free breakfast voucher with are stay. I would not recomend that to anyone, the fruit, lunch meat,and juices must have been sitting a while, they all tasted spoiled."

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2 out of 10 | Alia stayed June 29, 2005

"The only advantage about this hotel is the location. Nothing else is even ok about it. I booked 2 rooms for my family and both rooms were old and smelly. I do undersyand that I am a smoker and the rooms must smell like smoke, but as I travel a lot and always book smoking rooms, this is the only hotel I stayed in that had such a bad smell in its room. These rooms by far should not be catagorized as hotel rooms they should be rated as low grade motel rooms. The bathrooms and the entire hotel need major maitenance and upgrades (based on the fair we paid) also and the staff needs major courses on proper customer service."

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8 out of 10 | Verified Guest stayed January 16, 2005

"Was disappointed to find that the parking was extra and in a city parking lot. This is inconvenient."

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4 out of 10 | Verified Guest stayed November 07, 2004

"A lady at the serives desk was not very polite,also couldn't find hotel's elavators when came back from parking garage."

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4 out of 10 | Rachael stayed February 15, 2004

"Location is what you get and great view. Rooms were merely adequate and a little on the small side."

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3 out of 10 | David stayed January 03, 2004

"Our rate was suppose to be 119.00 (Cad) as we are AARP members. We were charged 139.00 and would not change the charge, even when I showed them my resevation confirmation. I reserved 2 rooms for 119.oo and they charged myself and a friend (also an AARP member) 139.00 for each room. I really feel cheated, even though the facility was nice."

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Location
Map Marker Windsor Riverside Inn
333 Riverside Drive West, Windsor, ON