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Guest Reviews
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7.2
Good
#6 out of 17
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Guest Rating Explained
Rating: 7.2 / 10
| Hotel Rating Breakdown |
| Amenities: |
7.4 |
| Cleanliness: |
6.9 |
| Location: |
8.1 |
| Comfort: |
7.2 |
| Service: |
7.4 |
| Value: |
6.5 |
Details
No. of guest ratings: 26
Guest Recommended: Yes
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Popularity Ranking Explained
Rating: #6 out of 17 hotels in Windsor ranked by guests.
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Dwayne from Toronto, ON CA stayed on April 30, 2006
"In all Honesty, This Hilton does not give the rest of the Hilton's across North America a good name. I was extremely embarrassed to take my fiance to a hotel such as this one. I think its time they look into tearing down and rebuilding. If the hotel in the Windsor Casino wasn't all booked out, I would of stayed there instead. I'm sorry, but I don't mean to be disrespectful, but its the honest truth. I wish I could of gotten my money back."
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Anonymous guest from Burton, OH US stayed on April 30, 2006
"The hotel was nice...until check out. They ripped us off. the price was supposed to be $135.00 US...with the discount...but they said the discount didn't apply to us and we were charged $180.00 US. Both of those prices were without tax. I was very upset at this treatment and I will most likely not use this hotel or site again for travel arrangements."
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Anonymous guest from Berrien Springs, MI US stayed on March 18, 2006
"The Hotel was very close to the clubs and bars downtown which was convienent and was the reason we chose the hilton. The lobby of the hotel, the beds, and the view were the only nice things about the hotel. For a hilton i was disappointed with the decorating. It was very outdated. The parking is a big hassle as well. You have to park behind the hotel in a pay parking garage and then you have to haul all your suitcases through down the stairs (because the elevator didnt work) then through a run down office building just to get to the radisson lobby then u go farther and you finally reach the hilton. Overall i think it was a little expensive for such an outdated hilton, but i would stay there again because of the actual rooms and the amazing staff."
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Anonymous guest from Chicago, IL US stayed on February 21, 2006
"Long twisting hallway to parking garage is not monitored, scary and creepy. Need to make it feel safer."
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Bethany from Dublin, OH US stayed on December 04, 2005
"Overall the stay was fine but I did find the hotel to be very under-staffed. I had several questions and was forced to wait 10 minutes at times to speak to someone. (the "guest services" line was never answered) The concierge was rarely around and didn't make an effort to go to the extra mile when I needed assitance getting to Detroit for the night. If you are familiar with the area and/or NOT looking to do anything other than stay in Windsor and walk everywhere, it would be a fine place to stay. (there is a shuttle to the casino) The rooms were very clean and the view was great. Morale of the story: Don't count on any help from the staff. Last thing - I was not told that the parking garage connects to the hotel through a walkway/mall in the back, I had to figure that out for myself."
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Maria from Bloomfield Hills, MI US stayed on October 23, 2005
"Front desk clerk could have been a bit more friendly."
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Richard from Mentor, US stayed on September 04, 2005
"Very Nice Hotel with good service and a great view and location!"
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Anonymous guest from Troy, MI US stayed on August 15, 2004
"close to the casino and bars"
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William from Jackson, MI US stayed on July 25, 2004
"If this hotel was a Hilton, WOW!!!!!!!!! THEY NEED TO KNOCK THIS DOWN AND REDO THE ROOMS. VERY OLD AND SMELLY...THIS PLACE IS RUN DOWN..AND NEED TO GET IT IN SHAPE. I'M A HILTONS HONORS MEMBER AND THIS BYFAR IS THE WORSE HOTEL I HAVE EVER STAYED AND I WILL NEVER STAY HERE AGAIN..I THINK I SHOULD RECIEVE A FULL REFUND,,PLEASE LET ME KNOW BILLKARL@EARTHLINK.NET...DID NOT LIVE UP TO THE HILTONS STANDARDS AND I'M GOING TO E-MAIL THE CEO OF THIS HOTEL..VERY BAD SERVICE...THERE WAS STAINS ON THE FLOOR AND THE CLUB ROOM WAS CLOSE, ROOM SMELLED VERY BAD, AND WHEN WE WENT INTO OUR ROOM THERE WAS CRAP IN THE BATHROOM...THIS WAS TERRIBLE........"
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Andrew from Fort Wayne, IN US stayed on July 04, 2004
"The hotel was fine but Windsor is the pits unless you're looking for crummy bars and massage parlors. Better to stay on the US side."
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Anonymous guest from Paris, FR stayed on October 28, 2003
"I wish there had been a more comfortable and quiet cocktail lounge. The only bar was crowded and noisy, and the service in it was terrible. But the bedroom was clean and proper. And checking in and out was fast and efficient. We were well treated in the restaurant. So no major complaints."
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Overview & Amenities
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Overlooking Dieppe Gardens and the Detroit River, the Hilton Windsor is within walking distance of Casino Windsor and four miles from Windsor Airport. It's also adjacent to the Cleary Convention Center. The Greek Town Casino and MGM Casino in Detroit are less than 10 minutes away.
The River Runner Bar and the Park Terrace restaurant offer great dining choices, whether guests desire a snack by the big-screen TV or full-service dining with views of the Detroit River and skyline. Recreational amenities include a fully equipped fitness center and indoor heated swimming pool. All rooms have unobstructed views of the Detroit skyline, as well as dual-line telephones with voice mail and dataports.
Policies
Guarantee:
Cancel:
Check-In: 1500
Check-Out: 1200
Services Description
Air conditioning
Elevators
Executive floor
Gift shop
Lounge
Parking
Restaurant
Wheelchair access
Attraction Info
Dining Info
Recreation Info
* beach - 15 kilometers
* bowling - 8 kilometers
* driving range - 10 kilometers
* fitness center - onsite. open 6am-11pm daily.
* gaming - 10 kilometers
* indoor pool - onsite. heated. whirlpool available.
* jogging track - .2 kilometers
* pool table - onsite
* racquetball - 12 kilometers
* squash - 12 kilometers
* tennis court - 3 kilometers
* walking track - .2 kilometers.
Room Type Descriptions
rooms-305
*room amenities-
* 120 ac * 24-hour housekeeping
* accessible * adjustable thermostat
* air conditioning * alarm radio
* audible alarms * auto wakeup
* bathrobe * cable tv
* clock radio * coffeemaker
* connecting rooms * dataport
* high speed internet charge * iron
* ironing board * jacuzzi
* lever door handles * mini bar exec flr
* modem in room * newspaper mon-fri
* non-smoking room * pay per view movies
* refrigerator * rollaways
* safe * scald proof shower
* scald proof tub * sofa bed
* two line telephones * video games on tv
accom. descriptions-
acc - - 5 guest rooms equipped for the physically challenged
or two double beds. rooms have east or west view of detroit sky
upg - - executive level rooms have one queen- one king- or tw
of the hotel. rooms include access to private executie lounge a
bars.
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Booking Information
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The hotel you have selected -- Hilton Windsor -- may be able to be booked: 1) online using Canadian Hotel Guide.com's instantaneous and 100% secure online reservation system; and/or 2) by telephone using the hotel reservation telephone number provided above.
1) Online: When you make your booking online, your hotel reservation is transmitted to the Hilton Windsor through a 100% secure Internet connection that protects your personal and credit card information. Once submitted, your hotel reservation will be confirmed within 60 seconds and sent to the Hilton Windsor computer reservation system in Windsor, Ontario.
2) Telephone: 1-800-359-6279. Speak to a live customer service agent 24 hours a day, 7 days a week.
Within moments after your hotel reservation is made, you will receive a duplicate confirmation by email for your records that confirms and guarantees the reservation with all the details you may need for your stay, including the phone number and address of the Hilton Windsor. For your comfort and peace of mind, you may even.
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