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Hilton Windsor

Hilton Windsor is a 3 star hotel in Windsor, Ontario, Canada 277 Riverside Drive West, Windsor, ON, Canada
Estimated Price
$130
CAD
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Guest Reviews
Amenities
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Rooms offer attractive views but some guests considered the hotel below Hilton standards

Pros 
  • Several guests enjoyed the river views from their rooms
  • Many guests thought their rooms were clean and/or spacious
Cons 
  • Many guests were unhappy with the service from the staff
  • Guests often complained about a long walk between the hotel and the self parking
  • Many guests seemed to think this hotel was below standard for a Hilton

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Editor's Analysis
Updated on Oct 22, 2013
Overview
The Hilton Riverfront Hotel Downtown Windsor is located on the south side of Riverside Drive West between Church Street and Ferry Street. The hotel is situated very near to the American-Canadian border and the Detroit Windsor Tunnel entrance is just a few blocks away from the property (about 1km: Google Maps).

The 22 floor pet friendly hotel features an on-site restaurant and lounge, a swimming pool, a fitness centre, a business centre, meeting space, on-site dining, and a whirlpool. Other conveniences at the hotel include an ATM machine, a safe deposit box, baggage storage, foreign currency exchange, and a gift shop. 

There are 305 guest rooms in the hotel and common amenities include climate control, air conditioning, desks, and cable television. Hotel rooms typically have one queen bed or two double beds however there are some king rooms at the property. Many rooms offer a view of the nearby Detroit River with both American and Canadian shores.

Room rates also include free Internet and free weekday newspapers. Self parking is available in the ten floor garage at a cost of $11 per day.

Check in time at the hotel is 3pm and check out time is noon.
The Good
Guests who stayed at the Hilton Riverfront Hotel Downtown Windsor had mixed opinions about the property. However the hotel appeared to have some strengths as guests often said good things about their rooms and the location of the hotel.

Guests who were impressed with their rooms typically said very good things about their views from their rooms. Several guests liked overlooking the Detroit River and the waterfront park area. Some guests described the views from their rooms as "beautiful" or "magnificent" while others just indicated that they enjoyed them.

Many guests also said that their rooms were clean and/or spacious while others commented on their beds, calling them comfortable.

Some guests liked the location of the hotel for reasons other than the views that the property provided. Occasionally guests were happy to be near the casino in Windsor while others liked the hotel's proximity to the border crossing.

The Bad
Many guests thought that the Hilton Riverfront Hotel Downtown Windsor was below Hilton's normal standards. The staff at the hotel and guest parking were two areas that guests frequently complained about.

There were some compliments for the staff however more commonly guests indicated that they were unsatisfied with the hotel's employees. Multiple guests described the staff as "rude," one guest said the hotel had "terrible customer service," while a couple other guests portrayed the staff as unhelpful.

When it came to the parking situation some guests did not like that there was not free parking. Other guest complaints frequently mentioned that the self parking was quite far from the hotel in terms of walking time. For example, multiple guests described having to walk upwards of 10 minutes between their parked car and the hotel's front desk area. One guest called this "a pain" while another said that the trek was a "hike."

Other complaints were less frequent but multiple guests said that they were not impressed with the hotel's decor. Specifically, some guests said the lobby was not up to standards. A general opinion in many guest reviews was that Hilton regulars did not think that this hotel upheld the chain's reputation.
Hotels.com guest ratings averaged to 3.6 points out of 5 and 71% recommended the property.

TripAdvisor.com ranked the hotel 12th of 36 hotels in Windsor and the site had 132 reviews.

Expedia.ca guest ratings averaged to 3.8 points out of 5 and 75% of guests recommended the property.
Editor's Analysis by Shane L.
Analyzed by Shane L.
With ample personal travel experience and years of professional hotel work experience, Shane is prepared and determined to help travelers find what they want when booking Canadian hotels.


Guest Reviews
7.5
Good

#6 out of 20
Guest Rating Explained
Rating: 7.5 / 10 Details

No. of guest reviews: 470
Guest Recommended: Yes
Guest Ranking Explained

Hilton Windsor is #6 out of 20 hotels in Windsor ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Positive
Verified Guest from Burlington, ON CA rated Hilton Windsor 10 out of 10 on June 11, 2014 Verified Guest Hotel Review
Hotel review by guest is Positive
Ross from Sarnia, ON CA rated Hilton Windsor 9 out of 10 on June 10, 2014 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Mississauga, ON CA rated Hilton Windsor 9 out of 10 on May 18, 2014 Verified Guest Hotel Review

"My stay was nearly perfect ..... except there is only a buffet breakfast available to guests. Full dining and room service should be made reestablished, otherwise this hotel will lose out to other local hotels offering in hotel dining. Women travelling alone do not want to have to leave the hotel to find a restaurant to eat."
Hotel review by guest is Positive
Verified Guest from Sarnia, ON CA rated Hilton Windsor 10 out of 10 on March 23, 2014 Verified Guest Hotel Review
Hotel review by guest is Negative
Verified Guest from York, ON CA rated Hilton Windsor 5 out of 10 on March 10, 2013 Verified Guest Hotel Review

"It was just ok. Not what I would expect of a Hilton. Strange shaped room and not worth the money."
Hotel review by guest is Positive
Douglas from London, ON CA rated Hilton Windsor 10 out of 10 on December 31, 2011 Verified Guest Hotel Review

"Welcoming, excellent customer service, good location & view"
"Staff and manager friendly and helpful. Location excellent, close to highways, airport plus view of Windsor & Detroit waterfront was great. Parking garage is an excellent service with guest key which allowed us to go in and out as we wished. As we attended a wedding it was numerous times. Appreciated the cleanliness of the room, high end sheets, soft towels and sufficent supply. Impressed the hotel is green with conservation of linens/towels. Overall would definitely stay at the Hilton Riverside in Windsor Ontario anytime. Would never consider staying at any other hotel in Windsor."
Hotel review by guest is Positive
Verified Guest from Southfield, MI US rated Hilton Windsor 8 out of 10 on November 06, 2011 Verified Guest Hotel Review

"We went to see at show at the casino and wanted to stay overnight. We needed a hotel that was close by. You can't go wrong with a Hilton in the States and it was equally true in Canada. Very clean, nice decor and comfy."
Hotel review by guest is Positive
Debra from Southampton, ON CA rated Hilton Windsor 9 out of 10 on July 24, 2010 Verified Guest Hotel Review
Show older reviews
Hotel review by guest is Negative
Dwayne from Toronto, ON CA rated Hilton Windsor 2 out of 10 on April 30, 2006 Verified Guest Hotel Review

"In all Honesty, This Hilton does not give the rest of the Hilton's across North America a good name. I was extremely embarrassed to take my fiance to a hotel such as this one. I think its time they look into tearing down and rebuilding. If the hotel in the Windsor Casino wasn't all booked out, I would of stayed there instead. I'm sorry, but I don't mean to be disrespectful, but its the honest truth. I wish I could of gotten my money back."
Hotel review by guest is Negative
Verified Guest from Burton, OH US rated Hilton Windsor 4 out of 10 on April 30, 2006 Verified Guest Hotel Review

"The hotel was nice...until check out. They ripped us off. the price was supposed to be $135.00 US...with the discount...but they said the discount didn't apply to us and we were charged $180.00 US. Both of those prices were without tax. I was very upset at this treatment and I will most likely not use this hotel or site again for travel arrangements."
Hotel review by guest is Negative
Verified Guest from Waterloo, ON CA rated Hilton Windsor 3 out of 10 on March 26, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Berrien Springs, MI US rated Hilton Windsor 7 out of 10 on March 18, 2006 Verified Guest Hotel Review

"The Hotel was very close to the clubs and bars downtown which was convienent and was the reason we chose the hilton. The lobby of the hotel, the beds, and the view were the only nice things about the hotel. For a hilton i was disappointed with the decorating. It was very outdated. The parking is a big hassle as well. You have to park behind the hotel in a pay parking garage and then you have to haul all your suitcases through down the stairs (because the elevator didnt work) then through a run down office building just to get to the radisson lobby then u go farther and you finally reach the hilton. Overall i think it was a little expensive for such an outdated hilton, but i would stay there again because of the actual rooms and the amazing staff."
Hotel review by guest is Positive
Lise from Toronto, CA rated Hilton Windsor 9 out of 10 on March 06, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Chicago, IL US rated Hilton Windsor 8 out of 10 on February 21, 2006 Verified Guest Hotel Review

"Long twisting hallway to parking garage is not monitored, scary and creepy. Need to make it feel safer."
Hotel review by guest is Positive
Bethany from Dublin, OH US rated Hilton Windsor 7 out of 10 on December 04, 2005 Verified Guest Hotel Review

"Overall the stay was fine but I did find the hotel to be very under-staffed. I had several questions and was forced to wait 10 minutes at times to speak to someone. (the "guest services" line was never answered) The concierge was rarely around and didn't make an effort to go to the extra mile when I needed assitance getting to Detroit for the night. If you are familiar with the area and/or NOT looking to do anything other than stay in Windsor and walk everywhere, it would be a fine place to stay. (there is a shuttle to the casino) The rooms were very clean and the view was great. Morale of the story: Don't count on any help from the staff. Last thing - I was not told that the parking garage connects to the hotel through a walkway/mall in the back, I had to figure that out for myself."
Hotel review by guest is Positive
Frederick from South Rockwood, MI US rated Hilton Windsor 8 out of 10 on November 13, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Maria from Bloomfield Hills, MI US rated Hilton Windsor 7 out of 10 on October 23, 2005 Verified Guest Hotel Review

"Front desk clerk could have been a bit more friendly."
Hotel review by guest is Positive
Paul from Stockport, GB rated Hilton Windsor 8 out of 10 on September 19, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
John from Stockport, GB rated Hilton Windsor 8 out of 10 on September 19, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Richard from Mentor, US rated Hilton Windsor 8 out of 10 on September 04, 2005 Verified Guest Hotel Review

"Very Nice Hotel with good service and a great view and location!"
Hotel review by guest is Positive
Verified Guest from Toronto, ON CA rated Hilton Windsor 8 out of 10 on April 23, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Courtney from Allendale, MI US rated Hilton Windsor 9 out of 10 on April 17, 2005 Verified Guest Hotel Review
Hotel review by guest is Unknown
James from Detroit, MI US rated Hilton Windsor 10 out of 10 on February 13, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Angie from Helena, OH US rated Hilton Windsor 9 out of 10 on January 29, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Welland, ON CA rated Hilton Windsor 8 out of 10 on January 16, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Ed from Niagara On The Lake, ON CA rated Hilton Windsor 9 out of 10 on November 07, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from London, ON CA rated Hilton Windsor 7 out of 10 on October 27, 2004 Verified Guest Hotel Review
Hotel review by guest is Unknown
Verified Guest from Cass City, MI US rated Hilton Windsor 8 out of 10 on September 26, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Troy, MI US rated Hilton Windsor 8 out of 10 on August 15, 2004 Verified Guest Hotel Review

"close to the casino and bars"
Hotel review by guest is Negative
William from Jackson, MI US rated Hilton Windsor 2 out of 10 on July 25, 2004 Verified Guest Hotel Review

"If this hotel was a Hilton, WOW!!!!!!!!! THEY NEED TO KNOCK THIS DOWN AND REDO THE ROOMS. VERY OLD AND SMELLY...THIS PLACE IS RUN DOWN..AND NEED TO GET IT IN SHAPE. I'M A HILTONS HONORS MEMBER AND THIS BYFAR IS THE WORSE HOTEL I HAVE EVER STAYED AND I WILL NEVER STAY HERE AGAIN..I THINK I SHOULD RECIEVE A FULL REFUND,,PLEASE LET ME KNOW BILLKARL@EARTHLINK.NET...DID NOT LIVE UP TO THE HILTONS STANDARDS AND I'M GOING TO E-MAIL THE CEO OF THIS HOTEL..VERY BAD SERVICE...THERE WAS STAINS ON THE FLOOR AND THE CLUB ROOM WAS CLOSE, ROOM SMELLED VERY BAD, AND WHEN WE WENT INTO OUR ROOM THERE WAS CRAP IN THE BATHROOM...THIS WAS TERRIBLE........"
Hotel review by guest is Positive
Verified Guest from Worthington, OH US rated Hilton Windsor 8 out of 10 on July 25, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Andrew from Fort Wayne, IN US rated Hilton Windsor 7 out of 10 on July 04, 2004 Verified Guest Hotel Review

"The hotel was fine but Windsor is the pits unless you're looking for crummy bars and massage parlors. Better to stay on the US side."
Hotel review by guest is Positive
Verified Guest from Cleveland, OH US rated Hilton Windsor 10 out of 10 on January 07, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Paris, FR rated Hilton Windsor 8 out of 10 on October 28, 2003 Verified Guest Hotel Review

"I wish there had been a more comfortable and quiet cocktail lounge. The only bar was crowded and noisy, and the service in it was terrible. But the bedroom was clean and proper. And checking in and out was fast and efficient. We were well treated in the restaurant. So no major complaints."


Amenities

  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Pet Friendly
  • Concierge
  • Valet Parking
  • Massage / Beauty Centre
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Non-Smoking Rooms
  • Banquet Facilities
  • Conference Room(s)
  • Currency Exchange
  • Multilingual Staff
  • Sauna
  • Security Guard
  • News Stand
  • ATM / Cash Machine
  • Cable / Satellite TV
  • In Room Movies
  • Meeting Rooms
  • Coffee / Tea Maker
  • Hair Dryer
  • TV
  • Laundry service
  • Shops
  • Water Activities
  • Billiards
  • Fishing
  • Photocopier
  • Video Conferencing
  • Salon
  • Jacuzzi
  • Beauty Salon
  • Pool Indoor
  • Luggage Storage
  • Souvenirs/Gift Shop
  • Vending Machines
  • Express Check-In/Check-Out
  • Shoe Shine
  • Self Laundry

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Other hotel options in Windsor:
More Frequently Booked
6.5 Fair
Travelodge Hotel Downtown Windsor
C$88
Higher Rated By Guests
7.7 Good
Comfort Inn and Suites Ambassador Bridge
C$108
Sometimes Less Expensive
8.6 Very Good
Hampton Inn & Suites by Hilton Windsor
C$127


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Customer Service: 1-800-359-6279 from the USA and Canada (International Callers: Dial Toll Free 00-800-8607138 or +1 210-507-5997 and mention "Promo Code 5072"). Hotel Reservations Center and Customer Service Hours: Open 24 Hours a Day, 7 Days a Week.

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