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7.3
Good
#5 out of 15
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Guest Rating Explained
Rating: 7.3 / 10
| Hotel Rating Breakdown |
| Amenities: |
7.5 |
| Cleanliness: |
7.0 |
| Location: |
8.1 |
| Comfort: |
7.3 |
| Service: |
7.5 |
| Value: |
6.6 |
Details
No. of guest reviews: 27
Guest Recommended: Yes
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Popularity Ranking Explained
Hilton Windsor is #5 out of 15 hotels in Windsor ranked by guests.
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"In all Honesty, This Hilton does not give the rest of the Hilton's across North America a good name. I was extremely embarrassed to take my fiance to a hotel such as this one. I think its time they look into tearing down and rebuilding. If the hotel in the Windsor Casino wasn't all booked out, I would of stayed there instead. I'm sorry, but I don't mean to be disrespectful, but its the honest truth. I wish I could of gotten my money back."
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"The hotel was nice...until check out. They ripped us off. the price was supposed to be $135.00 US...with the discount...but they said the discount didn't apply to us and we were charged $180.00 US. Both of those prices were without tax. I was very upset at this treatment and I will most likely not use this hotel or site again for travel arrangements."
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"The Hotel was very close to the clubs and bars downtown which was convienent and was the reason we chose the hilton. The lobby of the hotel, the beds, and the view were the only nice things about the hotel. For a hilton i was disappointed with the decorating. It was very outdated. The parking is a big hassle as well. You have to park behind the hotel in a pay parking garage and then you have to haul all your suitcases through down the stairs (because the elevator didnt work) then through a run down office building just to get to the radisson lobby then u go farther and you finally reach the hilton. Overall i think it was a little expensive for such an outdated hilton, but i would stay there again because of the actual rooms and the amazing staff."
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"Long twisting hallway to parking garage is not monitored, scary and creepy. Need to make it feel safer."
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"Overall the stay was fine but I did find the hotel to be very under-staffed. I had several questions and was forced to wait 10 minutes at times to speak to someone. (the "guest services" line was never answered) The concierge was rarely around and didn't make an effort to go to the extra mile when I needed assitance getting to Detroit for the night. If you are familiar with the area and/or NOT looking to do anything other than stay in Windsor and walk everywhere, it would be a fine place to stay. (there is a shuttle to the casino) The rooms were very clean and the view was great. Morale of the story: Don't count on any help from the staff. Last thing - I was not told that the parking garage connects to the hotel through a walkway/mall in the back, I had to figure that out for myself."
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"Front desk clerk could have been a bit more friendly."
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"Very Nice Hotel with good service and a great view and location!"
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"close to the casino and bars"
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"If this hotel was a Hilton, WOW!!!!!!!!! THEY NEED TO KNOCK THIS DOWN AND REDO THE ROOMS. VERY OLD AND SMELLY...THIS PLACE IS RUN DOWN..AND NEED TO GET IT IN SHAPE. I'M A HILTONS HONORS MEMBER AND THIS BYFAR IS THE WORSE HOTEL I HAVE EVER STAYED AND I WILL NEVER STAY HERE AGAIN..I THINK I SHOULD RECIEVE A FULL REFUND,,PLEASE LET ME KNOW BILLKARL@EARTHLINK.NET...DID NOT LIVE UP TO THE HILTONS STANDARDS AND I'M GOING TO E-MAIL THE CEO OF THIS HOTEL..VERY BAD SERVICE...THERE WAS STAINS ON THE FLOOR AND THE CLUB ROOM WAS CLOSE, ROOM SMELLED VERY BAD, AND WHEN WE WENT INTO OUR ROOM THERE WAS CRAP IN THE BATHROOM...THIS WAS TERRIBLE........"
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"The hotel was fine but Windsor is the pits unless you're looking for crummy bars and massage parlors. Better to stay on the US side."
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"I wish there had been a more comfortable and quiet cocktail lounge. The only bar was crowded and noisy, and the service in it was terrible. But the bedroom was clean and proper. And checking in and out was fast and efficient. We were well treated in the restaurant. So no major complaints."
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Overlooking Dieppe Gardens and the Detroit River, the Hilton Windsor is within walking distance of Casino Windsor and four miles from Windsor Airport. It's also adjacent to the Cleary Convention Center. The Greek Town Casino and MGM Casino in Detroit are less than 10 minutes away. The River Runner Bar and the Park Terrace restaurant offer great dining choices, whether guests desire a snack by the big-screen TV or full-service dining with views of the Detroit River and skyline. Recreational amenities include a fully equipped fitness center and indoor heated swimming pool. All rooms have unobstructed views of the Detroit skyline, as well as dual-line telephones with voice mail and dataports.
Policies
Guarantee:
Cancel:
Check-In: 1500
Check-Out: 1200
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Book Hilton Windsor online right now!
When you make your booking online, your hotel reservation is transmitted to Hilton Windsor through a 100% secure Internet connection that protects your personal and credit card information. Once submitted, your hotel reservation will be confirmed within 60 seconds and sent on to the computer reservation system of Hilton Windsor in Windsor, Ontario. Booking online is easy, quick, and faster than booking by telephone. And rest assured, our best rates are always online!
Within moments after submitting your hotel reservation, you will receive a confirmation email for your records that confirms and guarantees your rate and reservation, along with all the details you may need for your stay, such as the local phone number and address of Hilton Windsor. We suggest you print out your confirmation and bring it with you when you check into Hilton Windsor.
If you are unable to book online, you can call our customer service line at 1-800-359-6279 and speak to a live customer service agent 24 hours a day, 7 days a week. However, please note that our customer service agents have no better information or rates than what you already see on our website. Booking online is also faster and easier than booking by phone.
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