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Quality Suites Whitby

Quality Suites Whitby is a 3 star hotel in Whitby, Ontario, Canada 1700 Champlain Avenue, Whitby, ON, Canada
Estimated Price
$140
CAD
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Guest Reviews
Amenities
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Spacious rooms and great staff, some concerns with noise and breakfast selection

Pros 
  • Free Wi-Fi, free parking, free continental breakfast
  • Many reviewers praised the hotel's staff and customer service
  • Numerous guests enjoyed their spacious and clean rooms
  • The hotel's location was a source of compliments by several lodgers
Cons 
  • Some guests experienced noise issues during their stay
  • A few guests found the free breakfast's selection and hours disappointing

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Editor's Analysis
Updated on Dec 28, 2012
Overview
Located on the border of Whitby and Oshawa and roughly a 15-minute drive from Durham College, the Quality Suites Whitby may suit road travellers who require an economical and pet-friendly hotel with extended-stay amenities and easy highway access.

This hotel has 104 air-conditioned guest rooms and suites, all of which offer free Wi-Fi, cable TV, a coffeemaker, a hair dryer, and an iron and ironing board. Standard rooms offer two double beds, while suites offer one king bed, a mini-fridge, a microwave, a desk, and a living area with a sofabed. King studios offer a separate bedroom, a full kitchenette and a second TV.

Hotel amenities include a fitness centre, a business centre, meeting/conference space and free parking. Up to 2 pets per room are permitted in certain pet-friendly rooms at no extra charge. Parking is free. This hotel offers wheelchair accessible rooms.

A free continental breakfast is offered to all guests daily, while other nearby dining options include Wendy's (a 2-minute drive northwest of the hotel) and Baton Rouge Restaurant, which can be found 4 minutes away by car.

Five Points Mall is about a 15-minute drive north of the Quality Suites Whitby, while the Toronto Zoo can be found 20 minutes away by car. Mosport International Raceway is roughly a 35-minute drive northeast, while downtown Toronto is approximately a 40-minute drive southwest of the hotel. Pearson International Airport (YYZ) is about a 40-minute drive westward. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent on December 24, 2012: Free Wi-Fi, free parking, pets stay free (2 pets per room maximum), wheelchair accessible.
The Good
The majority of reviews consulted for this analysis were positive with praise going to the hotel's staff, rooms, and location.

Many reviewers were pleased with the level of customer service they received. They characterized the staff as accommodating, friendly, professional, efficient and helpful in offering local area information.

Numerous guests praised their rooms at this hotel. They described them as very spacious, clean and well-equipped, with comfortable beds and linens.

The hotel's location was a source of several compliments by lodgers. They found it close to downtown Whitby, Toronto, restaurants and shopping, as well as easily accessible from Highway 401.

The Bad
While most of the reviews consulted for this analysis were positive, there were a couple of common complaints among them, which included noise transfer and the free breakfast.

While most guests found their rooms to be quiet, some reviewers reported noise disruptions during their stay. They complained of noise from other guests as well as noisy air conditioning units and elevators.

The hotel's breakfast was a source of disappointment for a few patrons. These guests complained that the breakfast hours ended too early (9 am), and that the staff stopped refreshing items 30 minutes prior to the breakfast ending. It was also mentioned by a few reviewers that they would have preferred some hot items added to the selection.
TripAdvisor.com guest reviews ranked the hotel #1 out of 5 Whitby hotels from 40 reviews.

Booking.com guest reviews rated the hotel 8.9 out of 10 from 37 reviews.

Expedia.ca guest reviews rated the hotel 4.1 out of 5 with an 85% recommendation rate from 34 reviews.

Verified with a front desk agent on December 24, 2012: Free Wi-Fi, free parking, pets stay free (2 pets per room maximum), wheelchair accessible.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.


Guest Reviews
7.8
Good

#3 out of 3
Guest Rating Explained
Rating: 7.8 / 10 Details

No. of guest reviews: 117
Guest Recommended: Yes
Guest Ranking Explained

Quality Suites Whitby is #3 out of 3 hotels in Whitby ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Positive
Jim from Fenelon Falls, ON CA rated Quality Suites Whitby 7 out of 10 on November 11, 2012 Verified Guest Hotel Review

"overpriced"
Hotel review by guest is Negative
Michel from Belle Vallee, ON CA rated Quality Suites Whitby 2 out of 10 on December 19, 2010 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Victoria, BC CA rated Quality Suites Whitby 10 out of 10 on June 27, 2010 Verified Guest Hotel Review

"When booking room 114 ensure the guest wants to get up early as the scrapping of the chairs on the dining room floor is so loud tis impossible to sleek through it. I did mention this to the fellow at the front desk and he appreciated the info suggesting the hotel could put rubber tips. On the chairs - I suggested a rubber floor! Anyway the hotel gave excellent service and the complimentary breakfast was excellent too. One of today's word usage that bugs me is the use of "guys" - when we (all females) walked I to the hotel we were greeted "hi guys." No I'll feelings intended by the staff. Thank you for the opportunity for my feedback and a very huge thank you to the outstanding staff"
Show older reviews
Hotel review by guest is Negative
Debbie from Orangeville, ON CA rated Quality Suites Whitby 3 out of 10 on July 30, 2006 Verified Guest Hotel Review

"way too expensive for what it had to offer, rooms were not very clean, found a sock from the last customer under the bed.....bedding needs to be changed up, upgrade rooms...."
Hotel review by guest is Positive
Richard from Royal Oak, MI US rated Quality Suites Whitby 8 out of 10 on April 20, 2006 Verified Guest Hotel Review

"Overall room and hotel were clean, but there were cracker or cookie crumbs on the floor underneath the dust ruffle. Just a reminder that you have to clean everywhere you can see, plus some areas where you can't always see."
Hotel review by guest is Unknown
Verified Guest from Mississaouga, ON CA rated Quality Suites Whitby 4 out of 10 on October 10, 2005 Verified Guest Hotel Review

"At the time I stayed, I received unacceptable service. I encoutered problems due to the ack of maintenenace and suffered the whole visit there. I was vey upset and it ruined my stay and it led me to the decision of not staying at the Quality Suites in Whitby or wherever visiting again."
Hotel review by guest is Negative
Barry from Orangeville, ON US rated Quality Suites Whitby 5 out of 10 on August 11, 2005 Verified Guest Hotel Review

"The rooms need to be better sound proofed from the 401"
Hotel review by guest is Positive
Roger from Kincardine, ON CA rated Quality Suites Whitby 8 out of 10 on October 17, 2004 Verified Guest Hotel Review

"Enjoyed our stay, staff were freindly and welcoming. We have stayed here many times and recommend others to stay with Quality suites Whitby when in the area."
Hotel review by guest is Positive
Terry from Crescent, MB US rated Quality Suites Whitby 9 out of 10 on September 24, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Burlington, ON CA rated Quality Suites Whitby 10 out of 10 on February 19, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Oshawa, ON CA rated Quality Suites Whitby 9 out of 10 on February 15, 2004 Verified Guest Hotel Review
Hotel review by guest is Negative
Dave from Zeland, MI US rated Quality Suites Whitby 4 out of 10 on January 16, 2004 Verified Guest Hotel Review

"My room didn't even have an iron & ironing board. I was on the ground level by an entrenance door which I heard open and slam shut all evening. (not very easy to sleep) Also, it was very cold last week and the floor was so cold that I could not sit at the desk and work because my feet go so cold. I will look around the area for better lodging as I have a large project going on in that area and will require me to stay somewhere for several weeks this year....."
Hotel review by guest is Positive
Verified Guest from Oshawa, ON CA rated Quality Suites Whitby 8 out of 10 on January 01, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Roger from Kincardine, ON CA rated Quality Suites Whitby 8 out of 10 on December 31, 2003 Verified Guest Hotel Review


Amenities

  • Business Center
  • High-speed Internet
  • Fitness Room/Gym
  • Parking
  • Pet Friendly
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Non-Smoking Rooms
  • Banquet Facilities
  • Refrigerator
  • Cable / Satellite TV
  • In Room Movies
  • Wake-up Service
  • Meeting Rooms
  • Coffee / Tea Maker
  • Microwave
  • Hair Dryer
  • TV
  • Laundry service
  • Photocopier
  • Picnic Area/Tables
  • Luggage Storage
  • Ice Machine
  • Vending Machines
  • Express Check-In/Check-Out
  • Self Laundry

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