Well-liked staff, clean rooms, but some guests think the hotel is pricey
- Several guests found a good selection of restaurants nearby
- The hotel staff were frequently complimented for being accommodating, friendly, and helpful
- Several guests liked their guest rooms which were often called spacious, clean, and/or comfortable
- Free parking, free breakfast, free Internet, and free local calls
- Many guests felt that the hotel was overpriced
Updated Mar 26, 2012
6 out of 10 | Jane stayed November 11, 2012
"Holiday Inn Express hotels overall are a very good value for the money. This hotel was no different except the housekeeping staff where very noisy in the hallways starting very early in the morning. Not all guests leave at 7am."
9 out of 10 | Janet stayed July 11, 2011
"The rooms were very clean and roomy. We found the hotel staff very helpful, the cleaning lady even helped us to the elevator on checkout with our luggage."
7 out of 10 | Robert stayed June 26, 2011
"Reno's or not, it's still the best bang for your buck."
"Even though the lobby was going through some renovations, which was no problem, there should have been a sign or information that the breakfast area was still going to be open. We would have taken advantage of that had we known and gotten up a little earlier before we departed."
5 out of 10 | Verified Guest stayed October 06, 2010
"Very basic amenities. Bed not really comfortable. Breakfast bar was very good."
10 out of 10 | Jeff stayed July 03, 2006
"The lady at the front desk was one of the friendliest and most helpful front-desk clerks we've ever encountered! Room was clean and confortable. Definately recommended."
8 out of 10 | Joseph stayed July 02, 2006
"Elevator is snail-like. Otherwise a nice place to stay."
7 out of 10 | Verified Guest stayed January 01, 2006
"The room was next to the pop machine which was quite noisy at times."
9 out of 10 | Alan stayed November 13, 2005
"We enjoyed our stay very much. We found the hotel to be clean and very well kept. The room was quite comfortable and the staff very helpful, curteous and professional. We will definitely come back to this hotel the next time we are in Whitby."
8 out of 10 | Verified Guest stayed August 20, 2005
"At breakfast the both milk jugs were empty and the garbage bin was overflowing when we went to clear the plastic plates from our table on leaving - there did not appear to be any staff watching the facilities at breakfast."
10 out of 10 | Michael stayed August 12, 2005
"Just two things. 1) I'd put a fan in your fitness centre to keep the air circulating. 2) the grade up from the pavement into your driveway is too step; although it's only about 4 feet deep. But even at slow speed the front end of my car grazed the pavement. And you can tell by the scrapes that cars are commonly doing this!"
8 out of 10 | Melissa stayed October 17, 2004
"I really enjoyed the Hotel but I was very unhappy with the customer service when I checked in, the lady was extremely rude. I had no problem with the women who helped me check out, she was very friendly."