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Well-liked staff, clean rooms, but some guests think the hotel is pricey

Pros
  • Several guests found a good selection of restaurants nearby
  • The hotel staff were frequently complimented for being accommodating, friendly, and helpful
  • Several guests liked their guest rooms which were often called spacious, clean, and/or comfortable
  • Free parking, free breakfast, free Internet, and free local calls
Cons
  • Many guests felt that the hotel was overpriced
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Editor's Analysis
Updated Mar 26, 2012
Overview
The Holiday Inn Express Whitby is located on the north side of Consumers Drive and to the east of Brock Street South in Whitby, Ontario.

Facilities at the hotel include a business centre, a fitness centre, free parking, and a breakfast lounge serving a complimentary Express Start breakfast. 

The four-story hotel has 93 rooms and amenities include free Internet access, free local calls, air conditioning, coffee makers, irons, ironing boards, and desks. Additionally all rooms at the property come with fridges and microwaves.*

Rooms at the hotel have either one double bed, one king bed, or two queens and they are all categorized as non-smoking. There are a limited number of suites (seven) at the hotel and they include sofa sleepers in their living rooms. 

The hotel is just to the north of the 401 and the Whitby GO Station is about 650m away (driving distance - Google Maps). Check in time at this hotel is at 3pm while check out time is at 11am.

*Verified with front desk.
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The Good
The Holiday Inn Express Whitby received very strong reviews and guests frequently praised the location, the staff, and/or the guest rooms.

The location of the hotel was well-liked for a couple of reasons. Firstly, several guests indicated that there was a selection of restaurants in the vicinity surrounding the property. Additionally, guests often mentioned that they liked being close to Highway 401.

The staff at the hotel were practically unscathed by reviewers as the hotel's employees received almost nothing except compliments. They were commonly described as "friendly" and/or "helpful" but some guests were much more emphatic. For example, one guest said that the staff were "great" and another guest called them "extremely accommodating."

Numerous guests also felt as though the hotel had nice guest rooms. Several guests said that they were "spacious" and they were commonly described as clean. Occasionally guests indicated that liked having a fridge and microwave in their rooms and some guests said that their beds were comfortable.

The hotel's breakfast also appeared to be a strong point. Several guests felt that it offered good selection and that the food was high quality.
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The Bad
This hotel did not receive very many complaints at all. However there was one area that guests weren't totally happy about as the price of the hotel's room rates elicited some negative responses. 

Many guests considered their room rates to be "pricey" and some guests drew comparisons to other hotels. For example, one guest said that the Holiday Inn Express Whitby was "a bit pricey compared to other (Holiday Inn Express hotels) or similar" properties. Another guest focused on Whitby and said that the hotel was "nice but pricey compared to other hotels" in the area.

Occasionally there were also moderate complaints about noise at the property however these concerns seemed minor.
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Show Sources
Sources
TripAdvisor.com ranked the hotel 3rd of 5 hotels in Whitby and the site had 23 reviews.

Hotels.com guest ratings averaged to 4.8 points out of 5 and the site had 14 reviews.

Booking.com guest ratings averaged to 8.5 points out of 10 and the site had 7 reviews.

Priceline.com
guest ratings averaged to 8.8 points out of 10 and the site had 8 reviews.

CanadianHotelGuide.com guest ratings averaged to 7.7 points out of 10 and the site had 21 reviews.

Front Desk Agent: fridges and microwaves in every room.
Editor's Analysis by Shane L.
Analyzed by Shane L.
With ample personal travel experience and years of professional hotel work experience, Shane is prepared and determined to help travelers find what they want when booking Canadian hotels.
Guest Reviews
8.1
Very Good

Rated 8.1/10 based on 169 reviews

Ranked #2 out of 1 hotels in Whitby


6 out of 10 | Jane stayed November 11, 2012

"Holiday Inn Express hotels overall are a very good value for the money. This hotel was no different except the housekeeping staff where very noisy in the hallways starting very early in the morning. Not all guests leave at 7am."

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9 out of 10 | Janet stayed July 11, 2011

"Good experience."

"The rooms were very clean and roomy. We found the hotel staff very helpful, the cleaning lady even helped us to the elevator on checkout with our luggage."

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7 out of 10 | Robert stayed June 26, 2011

"Reno's or not, it's still the best bang for your buck."

"Even though the lobby was going through some renovations, which was no problem, there should have been a sign or information that the breakfast area was still going to be open. We would have taken advantage of that had we known and gotten up a little earlier before we departed."

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5 out of 10 | Verified Guest stayed October 06, 2010

"Very basic amenities. Bed not really comfortable. Breakfast bar was very good."

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10 out of 10 | Jeff stayed July 03, 2006

"The lady at the front desk was one of the friendliest and most helpful front-desk clerks we've ever encountered! Room was clean and confortable. Definately recommended."

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8 out of 10 | Joseph stayed July 02, 2006

"Elevator is snail-like. Otherwise a nice place to stay."

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7 out of 10 | Verified Guest stayed January 01, 2006

"The room was next to the pop machine which was quite noisy at times."

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9 out of 10 | Alan stayed November 13, 2005

"We enjoyed our stay very much. We found the hotel to be clean and very well kept. The room was quite comfortable and the staff very helpful, curteous and professional. We will definitely come back to this hotel the next time we are in Whitby."

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8 out of 10 | Verified Guest stayed August 20, 2005

"At breakfast the both milk jugs were empty and the garbage bin was overflowing when we went to clear the plastic plates from our table on leaving - there did not appear to be any staff watching the facilities at breakfast."

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10 out of 10 | Michael stayed August 12, 2005

"Just two things. 1) I'd put a fan in your fitness centre to keep the air circulating. 2) the grade up from the pavement into your driveway is too step; although it's only about 4 feet deep. But even at slow speed the front end of my car grazed the pavement. And you can tell by the scrapes that cars are commonly doing this!"

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8 out of 10 | Melissa stayed October 17, 2004

"I really enjoyed the Hotel but I was very unhappy with the customer service when I checked in, the lady was extremely rude. I had no problem with the women who helped me check out, she was very friendly."

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Map Marker Holiday Inn Express Whitby Oshawa
180 Consumers Drive, Whitby, ON