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Well-liked staff, clean rooms, but some guests think the hotel is pricey

Pros
  • Several guests found a good selection of restaurants nearby
  • The hotel staff were frequently complimented for being accommodating, friendly, and helpful
  • Several guests liked their guest rooms which were often called spacious, clean, and/or comfortable
  • Free parking, free breakfast, free Internet, and free local calls
Cons
  • Many guests felt that the hotel was overpriced
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Editor's Analysis
Updated Mar 26, 2012
Overview
The Holiday Inn Express Whitby is located on the north side of Consumers Drive and to the east of Brock Street South in Whitby, Ontario.

Facilities at the hotel include a business centre, a fitness centre, free parking, and a breakfast lounge serving a complimentary Express Start breakfast. 

The four-story hotel has 93 rooms and amenities include free Internet access, free local calls, air conditioning, coffee makers, irons, ironing boards, and desks. Additionally all rooms at the property come with fridges and microwaves.*

Rooms at the hotel have either one double bed, one king bed, or two queens and they are all categorized as non-smoking. There are a limited number of suites (seven) at the hotel and they include sofa sleepers in their living rooms. 

The hotel is just to the north of the 401 and the Whitby GO Station is about 650m away (driving distance - Google Maps). Check in time at this hotel is at 3pm while check out time is at 11am.

*Verified with front desk.
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The Good
The Holiday Inn Express Whitby received very strong reviews and guests frequently praised the location, the staff, and/or the guest rooms.

The location of the hotel was well-liked for a couple of reasons. Firstly, several guests indicated that there was a selection of restaurants in the vicinity surrounding the property. Additionally, guests often mentioned that they liked being close to Highway 401.

The staff at the hotel were practically unscathed by reviewers as the hotel's employees received almost nothing except compliments. They were commonly described as "friendly" and/or "helpful" but some guests were much more emphatic. For example, one guest said that the staff were "great" and another guest called them "extremely accommodating."

Numerous guests also felt as though the hotel had nice guest rooms. Several guests said that they were "spacious" and they were commonly described as clean. Occasionally guests indicated that liked having a fridge and microwave in their rooms and some guests said that their beds were comfortable.

The hotel's breakfast also appeared to be a strong point. Several guests felt that it offered good selection and that the food was high quality.
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The Bad
This hotel did not receive very many complaints at all. However there was one area that guests weren't totally happy about as the price of the hotel's room rates elicited some negative responses. 

Many guests considered their room rates to be "pricey" and some guests drew comparisons to other hotels. For example, one guest said that the Holiday Inn Express Whitby was "a bit pricey compared to other (Holiday Inn Express hotels) or similar" properties. Another guest focused on Whitby and said that the hotel was "nice but pricey compared to other hotels" in the area.

Occasionally there were also moderate complaints about noise at the property however these concerns seemed minor.
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Show Sources
Sources
TripAdvisor.com ranked the hotel 3rd of 5 hotels in Whitby and the site had 23 reviews.

Hotels.com guest ratings averaged to 4.8 points out of 5 and the site had 14 reviews.

Booking.com guest ratings averaged to 8.5 points out of 10 and the site had 7 reviews.

Priceline.com
guest ratings averaged to 8.8 points out of 10 and the site had 8 reviews.

CanadianHotelGuide.com guest ratings averaged to 7.7 points out of 10 and the site had 21 reviews.

Front Desk Agent: fridges and microwaves in every room.
Editor's Analysis by Shane L.
Analyzed by Shane L.
With ample personal travel experience and years of professional hotel work experience, Shane is prepared and determined to help travelers find what they want when booking Canadian hotels.
Guest Reviews
8.1
Very Good

Rated 8.1/10 based on 251 reviews

Ranked #2 out of 3 hotels in Whitby

251
Map Marker Holiday Inn Express Whitby Oshawa
180 Consumers Drive, Whitby, ON