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BEST WESTERN PLUS Rose City Suites

BEST WESTERN PLUS Rose City Suites is a 2 star hotel in Welland, Ontario, Canada 300 Prince Charles Drive, Welland, ON, Canada
Estimated Price
$130
CAD
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Guests praised spacious rooms and Highway 54 location, but had concerns with noise and Wi-Fi

Pros 
  • Free Wi-Fi, free breakfast, free parking
  • Many guests enjoyed their spacious rooms with kitchenettes
  • Numerous guests were pleased with the hotel's location
  • The hotel's staff were characterized as warm and helpful by several reviewers
Cons 
  • Some guests reported noise disturbances during their stay
  • A couple of reviewers found the Wi-fi signal to be weak

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Editor's Analysis
Updated on Dec 28, 2012
Overview
Located off Highway 54 and roughly a 30-minute drive to Niagara Falls' city centre, the Best Western Plus Rose City Suites is well-suited to both business and vacation travellers who require extended-stay suites with separate bedrooms and kitchenettes.

This hotel has 68 air-conditioned suites, all of which offer a separate bedroom with one queen or two double beds, free Wi-Fi, satellite TV, a kitchenette, a living room with a sofabed, a desk, a hairdryer, and an iron and ironing board. 
Hotel amenities include a business centre, a fitness room, meeting/conference space, and free parking. Pets are not permitted and accessible rooms are available upon request.

A free continental breakfast is offered daily to all guests, and other nearby restaurants include Bamboo Restaurant and Blue Star Restaurant, which can both be found within a 3-minute drive southeast of the hotel.

Seaway Mall is a 10-minute drive north, while Merritt Island Park is roughly a 7-minute drive northeast. Welland Historical Museum is about a 20-minute walk northeast and Sobey's grocery store is an 8-minute drive northwest. Niagara Falls' city centre and Niagara Region Airport (YCM) can both be reached in about a 30 to 35-minute drive northeastward. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent on December 24, 2012: Free Wi-Fi, free parking, free breakfast pets not permitted, wheelchair accessible.
The Good
The majority of reviews consulted for this analysis were positive with praise going to the hotel's rooms, location, and staff.

Many guests were pleased with the accommodations at this hotel. They described their rooms as spacious, clean, well-equipped, and modern, with comfortable beds and nice views of the Welland Canal. It should be mentioned however, that some lodgers felt the carpets should be replaced.

The hotel's location was praised by numerous reviewers. These patrons found the hotel to be close to the highway, downtown Welland, Welland Canal Trail (located behind the hotel), and within driving distance to many tourist attractions in both Welland and the Niagara Fall region.

Several lodgers paid compliments to the hotel's staff. They were characterized as friendly and helpful, with one guest mentioning the staff were "prepared to help in every way".

The hotel's included breakfast was also positively mentioned by many guests. The variety of both hot and cold items was praised, and these reviewers found it to be well-stocked and replenished regularly.

The Bad
While most of the reviews consulted for this analysis were positive, there were a couple of common complaints among them, which included noise transfer and the Wi-Fi signal.

Some guests complained of noise disturbances while at the hotel. They reported hearing other guests overhead while in rooms on lower floors, maids in the early morning, and one guest complained of a loud vending machine outside his room. However, it should be noted that most guests found their rooms to be quiet.

A couple of reviewers were disappointed with the hotel's Wi-Fi signal, describing it as weak.
TripAdvisor.com guest reviews ranked the hotel #1 out of 4 Welland hotels from 58 reviews.

Expedia.ca guest reviews rated the hotel 4.7 out of 5 with an 89% recommendation rate from 18 reviews.

Booking.com guest reviews rated the hotel 8.4 out of 10 from 14 reviews.

Verified with a front desk agent on December 24, 2012: Free Wi-Fi, free parking, free breakfast pets not permitted, wheelchair accessible.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.


Guest Reviews
8.7
Very Good

#1 out of 4
Guest Rating Explained
Rating: 8.7 / 10 Details

No. of guest reviews: 165
Guest Recommended: Yes
Guest Ranking Explained

BEST WESTERN PLUS Rose City Suites is #1 out of 4 hotels in Welland ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Positive
Rick from Strathroy, ON CA rated BEST WESTERN PLUS Rose City Suites 7 out of 10 on April 28, 2013 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Cambridge, ON CA rated BEST WESTERN PLUS Rose City Suites 10 out of 10 on December 27, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Tamara from Trenton, ON CA rated BEST WESTERN PLUS Rose City Suites 5 out of 10 on May 25, 2011 Verified Guest Hotel Review

"Poor internet availability, poor problem-solving skills"
"The reason that I was staying at this hotel was for school, however throughout my stay I was unable to access the internet in my room. I spent over two hours working with the tech people on the phone, using bridging and USB adapter devices,and nothing worked. All of the equipment they tried said it was defective and they never offered me to switch to a new room."
Hotel review by guest is Positive
Tamara rated BEST WESTERN PLUS Rose City Suites 9 out of 10 on May 18, 2011 Verified Guest Hotel Review

"Excellent stay!"
"The rooms were very clean and the bed was comfortable."
Hotel review by guest is Positive
Tamara from Trenton, ON CA rated BEST WESTERN PLUS Rose City Suites 9 out of 10 on May 11, 2011 Verified Guest Hotel Review

"Excellent stay. I will definitely come back!"
"The bed was very comfortable and the room was very clean. The location was excellent and the price was good. Items in the fitness room need to be repaired."
Hotel review by guest is Positive
Wanda from Kemptville, ON CA rated BEST WESTERN PLUS Rose City Suites 8 out of 10 on September 04, 2010 Verified Guest Hotel Review

"Nice surprise"
"Very nice surprise when we walked into the room - wasn't expecting the nice lay out. Nicely decorated. The lady at the counter never informed us about where, or if, or what time the continential breakfast was - we found out on our own (just about missed it)."
Hotel review by guest is Positive
Allan from Warners, NY US rated BEST WESTERN PLUS Rose City Suites 10 out of 10 on March 21, 2010 Verified Guest Hotel Review
Show older reviews
Hotel review by guest is Positive
Verified Guest from Ottawa, ON CA rated BEST WESTERN PLUS Rose City Suites 8 out of 10 on August 23, 2009 Verified Guest Hotel Review
Hotel review by guest is Positive
Stephane from Cincinnati, OH US rated BEST WESTERN PLUS Rose City Suites 8 out of 10 on July 09, 2006 Verified Guest Hotel Review

"Was disappointed to learn that another friend who I referred to the hotel a couple of days later got a significantly lower rate than your web based rate. WOuld have expected a continental breakfast available, as is the custom for other lower priced hotels in the same area. Indtead has a full service, rather expensive breakfast service. Otherwise Hotel was very nice and was very accomodating for our late checkout request."
Hotel review by guest is Positive
Chantal from Nepean, ON CA rated BEST WESTERN PLUS Rose City Suites 8 out of 10 on October 16, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Jennifer from Tor, ON CA rated BEST WESTERN PLUS Rose City Suites 8 out of 10 on October 09, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Leslie from Mississauga, ON CA rated BEST WESTERN PLUS Rose City Suites 10 out of 10 on August 01, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Stephen from Milton, NW AU rated BEST WESTERN PLUS Rose City Suites 9 out of 10 on July 02, 2005 Verified Guest Hotel Review

"Excellent value and amenities. The room had cooking facilities and was very spacious."
Hotel review by guest is Positive
Kenneth from Sydenham, ON CA rated BEST WESTERN PLUS Rose City Suites 10 out of 10 on July 01, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
William from Middletown, NJ US rated BEST WESTERN PLUS Rose City Suites 8 out of 10 on April 22, 2005 Verified Guest Hotel Review

"The Hotel is under renovations, so that's a good sign! Rooms were clean, Thanks! Suggestion: To the little basket holding the coffee, add a Package of Microwave Popcorn, it's a good thing! Bill"
Hotel review by guest is Positive
Mark from Mantick, CA rated BEST WESTERN PLUS Rose City Suites 8 out of 10 on March 08, 2004 Verified Guest Hotel Review

"Strong chemical odour in room. Bug spray? It was so intense that I had to air the room for four hours!"
Hotel review by guest is Positive
Verified Guest from Exeter, ON CA rated BEST WESTERN PLUS Rose City Suites 8 out of 10 on November 09, 2003 Verified Guest Hotel Review


Amenities

  • Business Center
  • High-speed Internet
  • Fitness Room/Gym
  • Parking
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Non-Smoking Rooms
  • Banquet Facilities
  • Conference Room(s)
  • Currency Exchange
  • Multilingual Staff
  • Safe-Deposit Box
  • Sauna
  • News Stand
  • Refrigerator
  • Cable / Satellite TV
  • Wake-up Service
  • Meeting Rooms
  • Kitchenette
  • Coffee / Tea Maker
  • Microwave
  • Hair Dryer
  • Complimentary Toiletries
  • TV
  • Laundry service
  • Photocopier
  • Courier
  • Internet Connection (wireless)
  • Cots
  • Ice Machine
  • Vending Machines
  • Express Check-In/Check-Out
  • Self Laundry
  • Free Parking

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