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Holiday Inn Express Hotel & Suites Waterloo St Jacobs

9.2 | Excellent
MAP CALL

Highly praised Waterloo-St Jacobs hotel near market with indoor pool & free hot breakfast 

Pros
  • Free amenities: Wi-Fi, hot & cold breakfast buffet, parking, local calls, 24-hr coffee & tea
  • Many guests described their rooms as clean and well appointed
  • The staff were frequently complimented for their friendly service
  • Many reviewers praised the food at the free breakfast
  • Several guests found the beds comfortable
  • Several reviewers said that the location was convenient for accessing shopping and dining
Freebies
Free Wi-Fi
Free Breakfast
Free Parking
This hotel is an Editor's Pick for...
Editor's Analysis
Updated Jan 11, 2015
Overview
This hotel is well located for guests looking to shop at the St. Jacobs Farmers Market, Flea Market and Outlet Mall, as all of these shopping venues are within a 3-minute walk.

All rooms are smoke free, pet-free and include free Wi-Fi, free local calls, a 42" flat screen TV, a fridge, a microwave, a coffeemaker, an iron and ironing board, a desk, a hair dryer and individual climate control. Suites at this hotel offer more spacious accommodations and also include a sofabed. Wheelchair-accessible rooms are available.

A free breakfast is served daily from 6 am to 10 am. This hotel does not have an on-site restaurant but there are a few choices within an easy walk and Jacks Restaurant located next door.

On-site amenities include free parking, an indoor salt water pool, a children's water play area, a fitness centre, a business centre, a guest laundry facility, dry cleaning service, an ice machine, an ATM and safe deposit boxes.

Max's Golf Centre is about 12 minutes away on foot, while access to King Street and the Conestoga Parkway are both about a 2-minute drive away. The Conestoga Mall is about 4 minutes away by car, while Wilfrid Laurier University, the University of Waterloo and downtown Waterloo are all within a 9-minute drive of this hotel. 

Access to Highway 401 is 17 minutes away by car and the Waterloo International Airport (YKF) is about a 22-minute drive away. (All driving time estimates: Google Maps)

Verified by a front desk agent on February 10, 2014: Free breakfast hours.
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The Good
Among the reviews used for this analysis, many guests recommended this hotel and complimented several aspects of the property.

Many guests described the rooms as clean, comfortable and well appointed with modern furnishings, while several reviewers specifically mentioned that the beds were comfortable. A few guests found their rooms quiet.

The staff were frequently complimented for their friendly, responsive and helpful service. One guest was impressed that the front desk accommodated her request for a late check-out at no additional charge, while another reviewer said that the staff "go out of their way to make me feel at home".

The food and variety at the free breakfast were often praised by guests, while several reviewers found the location convenient for walking to shopping at St. Jacobs.
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The Bad
There were no common concerns or complaints found for this hotel, among the reviews sourced for this editorial. 
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Show Sources
Sources
Expedia.ca gave this hotel an average score of 4,5 out of 5, with 96% of 28 guests recommending the property.

TripAdvisor.ca ranked this hotel #1 out of 7 hotels in St. Jacobs, with an average score of 4.5 out of 5, from 30 reviews.

The author called the hotel on February 10, 2014 to verify some information.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
9.2
Excellent
#
1 / out of 5
hotels in Waterloo

Rated 9.2/10 based on 1637 reviews

Ranked #1 out of 5 hotels in Waterloo

1637
Map Marker Holiday Inn Express Hotel & Suites Waterloo St Jacobs
14 Benjamin Rd Farmer's Market Road, Waterloo, ON