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Four Points by Sheraton Waterloo - Kitchener Hotel & Suites

8.2 | Very Good
MAP

Well-liked Waterloo hotel with indoor pool, free parking, mini-kitchens and jacuzzi suites

Pros
  • Free amenities: Wi-Fi, parking, local business shuttle, bottled water, local calls
  • Guests enjoyed clean, spacious and comfortable rooms
  • Many guests found the staff efficient and friendly
  • Guests found the location convenient to the business park, the mall, the RIM sports field and restaurants
  • Many thought the hotel provided good value
Cons
  • A few guests were upset to have to pay for breakfast and found it too expensive
Freebies
Free Wi-Fi
Free Breakfast
Free Parking
Editor's Analysis
Updated May 8, 2015
Overview
Located across from Conestoga Mall, among several restaurants and retailers and near Canada‚Äôs Technology Triangle, this property is well-suited for both leisure and business travellers who prefer a pet-free hotel offering in-room safes, a local business shuttle service, a meeting room or an indoor pool and suites with mini-kitchens.

This property is smoke-free and pet-free. All 102 rooms include free Wi-Fi, free local calls, free bottled water, a 42" LCD flat screen TV, a mini-fridge, a microwave, a coffeemaker, a desk with ergonomic chair, a safe, an iron with ironing board, a hair dryer and air conditioning. All rooms are furnished with double, queen or king beds. 

Suites at this property may also include: a sofabed, a mini-kitchen (coffeemaker, mini-fridge, microwave, sink, dinnerware) with dining area, a separate sitting area, a separated bedroom, a 2-person jacuzzi and a boardroom table. Suites are furnished with a king bed.

Breakfast (not free) is served weekdays from 6 am to 10 am and weekends and holidays from 7 am to 11 am. The hotel's restaurant, Bistro 54/7 & Lounge features local craft beers and serves burgers, panini, salads, soups and drinks from 5 pm to 10 pm daily. Room service is also available for breakfast, drinks and dinner. Free coffee is also available in the lobby for guests. Kelsey's and Wendy's restaurants are the closest of a large selection of restaurants in the area, and are a 2-minute walk away.

Hotel amenities include free parking, an indoor pool, a hot tub, a 24-hour fitness centre, a guest computer and printer, guest laundry facilities, meeting rooms and a free shuttle service to local business offices (travel should be arranged with the front desk directly). The hotel also offers a Pantry with snacks for sale and vending machines.

The RIM Technology Park and the St. Jacobs Outlet Mall are about a 6-minute drive away. Wilfrid Laurier University and the University of Waterloo are both about 7 minutes away by car. Downtown Waterloo, which features shopping, nightlife and the Waterloo Public Square (festivals and events), is 9 minutes away by car. Highway 401 may be accessed within a 12-minute drive, while the Waterloo International Airport (YKF) is 20 minutes away by car. (All driving time estimates: Google Maps)
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The Good
This hotel was well liked by many of its guests, judging from the reviews read for this report. Cleanliness, staff and the location were the highlights of this hotel. Many were pleasantly surprised by the renovations done to the rooms, the amenities on offer and the value for the dollar price-wise.

Many guests described their rooms as clean and comfortable. A few reviewers said their beds were comfortable the rooms were quiet. Some guests mentioned the in-room mini-fridges and microwaves as value-added features.

The staff were frequently complimented for their friendly and efficient service. One recent guest said the front desk agents were helpful with providing directions and sometimes staff were mentioned by name in the reviews from guests who had appreciated their service.

Many reviewers found the location convenient for accessing area attractions via the Conestoga Parkway. One reviewer mentioned walking to the Conestoga Mall and Kelsey's restaurant (just across the street, about a 2-minute walk). Guests also found the location convenient to St. Jacobs Market, the RIM Field (sports venue) and the RIM Technology business park.

Guests who commented on the Wi-Fi found it to work well.

Several guests thought that the hotel offered good value for the money they spent and several reviewers indicated that they were likely to stay at this hotel again.
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The Bad
There were some complaints found in the reviews read online recently for this hotel.

A few guests did not enjoy the breakfast offered at the hotel, partially because they had paid extra for it and partially because it was not perfectly executed. Guests complained that it was not hot enough and the some of the fried items were greasy. Some of the guests who complained about it found it too pricey as well. These guests sometimes criticized the overall value of the hotel, finding the room rates too expensive when one added the price of the breakfast onto the stay.






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Show Sources
Sources
Expedia.ca gave this hotel an average score of 4.2 out of 5, with 95% of 44 guests recommending the property.

TripAdvisor.ca ranked this hotel #5 out of 9 properties in Waterloo, with an average score of 4 out of 5 from 124 reviews.

Booking.com gave this property an average score of 8.5 out of 10 based on 101 guest reviews.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
8.2
Very Good
#
3 / out of 5
hotels in Waterloo

Rated 8.2/10 based on 1452 reviews

Ranked #3 out of 5 hotels in Waterloo

1452
Map Marker Four Points by Sheraton Waterloo - Kitchener Hotel & Suites
547 King Street North, Waterloo, ON