This Marriott Courtyard property, previously a Best Western Plus, is situated in a commercial area near the St. Jacobs Outlet Mall (5-minute walk away). This hotel was remodelled when it changed brands in October 2012. The St. Jacobs Farmers Market is 6 minutes away on foot. This property is well-suited for guests travelling to this area on a shopping excursion.
This hotel is 100% smoke-free and all rooms include free Wi-Fi, a mini-fridge, an iron and ironing board, a coffeemaker, a TV, a microwave oven, a hair dryer and air conditioning. Select rooms include a fireplace and a jetted tub. Rooms are furnished with two queen beds, one queen bed and a sofabed, two queen beds and a sofabed or one king bed and a sofabed.
Suites at this property provide more spacious accommodations with a separate sitting area. Suites are furnished with one king bed or two queen beds.
Free parking is available on site and pets are not permitted.
The on-site restaurant, Bistro and Lounge, serves breakfast and dinner (along with Starbucks coffee).
Other on-site amenities include a fitness centre, free coffee in the lobby, safe deposit boxes, common BBQ area, guest laundry facilities, dry cleaning, vending machines, and an ATM.
Wilfrid Laurier University and the University of Waterloo are both within a 9-minute drive of this hotel. Downtown Waterloo, which includes the Waterloo Town Public Square (events and festivals), shopping and nightlife, is an 11-minute drive away. Access to Highway 401 is 16 minutes away by car and the Waterloo International Airport (YKF) is a 22-minute drive away. (All driving time estimates: Google Maps)
Many reviewers indicated that they were likely to return to this property in the future, among the reviews used for this analysis. Many guests raved about well-appointed and modern decor, room cleanliness, customer service and the St. Jacobs location.
Many guests described their rooms as clean, modern and generally comfortable. One reviewer thought that her room was "beautiful". A couple of guests found their beds to be comfortable and a couple of reviewers described their rooms as spacious.
The staff were frequently complimented and the front desk agents were described as friendly and helpful. One reviewer said that the staff were, "charming to deal with".
Many guests found the location convenient for accessing outlet shopping on foot, including the farmers market.
A few reviewers mentioned that the lobby was well-appointed, "sophisticated and modern". A few other guests appreciated the on-site Bistro and Starbucks Coffee. However, a couple of guests were not completely happy with their food at the Bistro (see below for more details).
As mentioned above, many guests described overall positive experiences at this hotel and that they were likely to return. However, there were a couple of common concerns mentioned by some reviewers.
Several guests were disappointed that this property did not serve a free breakfast, while a couple of reviewers complained about poor food at the on-site Bistro, specifically the sausages.
gave this hotel an average score of 4.4 out of 5, with 92% of 26 guests recommending the property.
TripAdvisor.ca ranked this hotel #2 out of 7 properties in Waterloo, with an average score of 4 out of 5 from 82 reviews.
Booking.com gave this property an average score of 7.8 out of 10 based on 5 guest reviews.