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Courtyard Waterloo St. Jacobs

Courtyard Waterloo St. Jacobs is a 3 star hotel in Waterloo, Ontario, Canada 50 Benjamin Road East, Waterloo, ON, Canada
Estimated Price
$162
CAD
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Guest Reviews
Amenities
Booking Information

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Near St. Jacobs outlet shopping, modern and clean rooms, and an on-site Bistro

Pros 
  • Free Wi-Fi and free parking
  • Many guests described their rooms as clean
  • Many reviewers thought that their rooms were well-appointed and modern
  • The staff were frequently complimented for their friendly service
  • Many guests found the location convenient for accessing outlet shopping
  • Many reviewers indicated that they were likely to return
Cons 
  • Several guests were disappointed that this hotel did not offer a free breakfast

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Editor's Analysis
Updated on Dec 17, 2012
Overview
This Marriott Courtyard property, previously a Best Western Plus, is situated in a commercial area near the St. Jacobs Outlet Mall (5-minute walk away). This hotel was remodelled when it changed brands in October 2012. The St. Jacobs Farmers Market is 6 minutes away on foot. This property is well-suited for guests travelling to this area on a shopping excursion.

This hotel is 100% smoke-free and all rooms include free Wi-Fi, a mini-fridge, an iron and ironing board, a coffeemaker, a TV, a microwave oven, a hair dryer and air conditioning. Select rooms include a fireplace and a jetted tub. Rooms are furnished with two queen beds, one queen bed and a sofabed, two queen beds and a sofabed or one king bed and a sofabed. 

Suites at this property provide more spacious accommodations with a separate sitting area. Suites are furnished with one king bed or two queen beds.

Free parking is available on site and pets are not permitted.

The on-site restaurant, Bistro and Lounge, serves breakfast and dinner (along with Starbucks coffee).

Other on-site amenities include a fitness centre, free coffee in the lobby, safe deposit boxes, common BBQ area, guest laundry facilities, dry cleaning, vending machines, and an ATM.

Wilfrid Laurier University and the University of Waterloo are both within a 9-minute drive of this hotel. Downtown Waterloo, which includes the Waterloo Town Public Square (events and festivals), shopping and nightlife, is an 11-minute drive away. Access to Highway 401 is 16 minutes away by car and the Waterloo International Airport (YKF) is a 22-minute drive away. (All driving time estimates: Google Maps)
The Good
Many reviewers indicated that they were likely to return to this property in the future, among the reviews used for this analysis. Many guests raved about well-appointed and modern decor, room cleanliness, customer service and the St. Jacobs location.

Many guests described their rooms as clean, modern and generally comfortable. One reviewer thought that her room was "beautiful". A couple of guests found their beds to be comfortable and a couple of reviewers described their rooms as spacious.

The staff were frequently complimented and the front desk agents were described as friendly and helpful. One reviewer said that the staff were, "charming to deal with".

Many guests found the location convenient for accessing outlet shopping on foot, including the farmers market.

A few reviewers mentioned that the lobby was well-appointed, "sophisticated and modern". A few other guests appreciated the on-site Bistro and Starbucks Coffee. However, a couple of guests were not completely happy with their food at the Bistro (see below for more details).

The Bad
As mentioned above, many guests described overall positive experiences at this hotel and that they were likely to return. However, there were a couple of common concerns mentioned by some reviewers.

Several guests were disappointed that this property did not serve a free breakfast, while a couple of reviewers complained about poor food at the on-site Bistro, specifically the sausages.
Expedia.ca gave this hotel an average score of 4.4 out of 5, with 92% of 26 guests recommending the property.

TripAdvisor.ca ranked this hotel #2 out of 7 properties in Waterloo, with an average score of 4 out of 5 from 82 reviews.

Booking.com gave this property an average score of 7.8 out of 10 based on 5 guest reviews.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.


Guest Reviews
8.3
Very Good

#3 out of 5
Guest Rating Explained
Rating: 8.3 / 10 Details

No. of guest reviews: 158
Guest Recommended: Yes
Guest Ranking Explained

Courtyard Waterloo St. Jacobs is #3 out of 5 hotels in Waterloo ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Positive
Verified Guest from Lasalle, ON CA rated Courtyard Waterloo St. Jacobs 10 out of 10 on August 18, 2013 Verified Guest Hotel Review
Hotel review by guest is Positive
Maryanne from Bath, ON CA rated Courtyard Waterloo St. Jacobs 5 out of 10 on June 08, 2013 Verified Guest Hotel Review

"The staff have No Personality!!!!!!!"
"The rooms were lovely but the website said that complimentary coffee was available yet they told us NO -we forgot to take it off the website that we don't provide coffee- it may be a small thing but we paid a lot of money and only got a room. My husband asked a questionabout about a dessert in the Bistro and the girl couldn't have been more unhelpful if she tried. I would not recommend your hotel because you have no idea what customer service is all about!!"
Hotel review by guest is Positive
Bernice from Delhi, ON CA rated Courtyard Waterloo St. Jacobs 9 out of 10 on October 24, 2010 Verified Guest Hotel Review
Show older reviews
Hotel review by guest is Positive
Lorrie from Fergus, ON CA rated Courtyard Waterloo St. Jacobs 9 out of 10 on May 06, 2006 Verified Guest Hotel Review

"The hotel is lovely. It is looked after so well that it appears to be brand new even though it is actually years old. The desk staff were very friendly and the gentlemen in the Veranda were very helpful during breakfast. We stayed at the hotel 3 years ago and enjoyed it and we enjoyed very much this time as well. Keep up the great work!!"
Hotel review by guest is Positive
Verified Guest from Etobicoke, ON CA rated Courtyard Waterloo St. Jacobs 9 out of 10 on July 16, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from North Bay, ON CA rated Courtyard Waterloo St. Jacobs 8 out of 10 on December 08, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Wally from Simcoe, ON CA rated Courtyard Waterloo St. Jacobs 8 out of 10 on November 27, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Roland from Timmins, ON US rated Courtyard Waterloo St. Jacobs 10 out of 10 on August 03, 2004 Verified Guest Hotel Review

"The stay was very nice. The only complaint my wife and I had was that the pillows on the bed were too thick for our liking which made it difficult to sleep well. This obviously is only a personal preference that we perfer thinner pillows. We came to St. Jacobs primarlily for the farmers's market and the hotel is ideally suited for that. Regards, Roland"
Hotel review by guest is Positive
Verified Guest from Unionville, ON CA rated Courtyard Waterloo St. Jacobs 9 out of 10 on May 02, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Mary lou from Southampton, ON CA rated Courtyard Waterloo St. Jacobs 9 out of 10 on January 18, 2004 Verified Guest Hotel Review

"The breakfast was a nice surprise. The blanket was fresh & clean, I did ask for an extra blanket when I booked on line but did not receive it. Could of used it in the night. We were just at a family function, so availablity to other things was not an issue. Next time will bring a bathing suit & try the spa room. Thanks, Mary Lou Hills"


Amenities

  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Airport shuttle
  • Concierge
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Non-Smoking Rooms
  • Banquet Facilities
  • Conference Room(s)
  • Currency Exchange
  • Multilingual Staff
  • Safe-Deposit Box
  • News Stand
  • Refrigerator
  • Cable / Satellite TV
  • Connecting Rooms
  • Meeting Rooms
  • Coffee / Tea Maker
  • Microwave
  • Hair Dryer
  • TV
  • Laundry service
  • Shops
  • Water Activities
  • Fishing
  • Photocopier
  • Desk
  • Ticket Service
  • Courier
  • Ballroom
  • Salon
  • Internet Connection (wireless)
  • Grab bars in bathroom
  • Coffee Shop/Cafeteria
  • Luggage Storage
  • Designated Smoking Area
  • Souvenirs/Gift Shop
  • Ice Machine
  • Vending Machines
  • Express Check-In/Check-Out
  • Self Laundry
  • Free Parking

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