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Centrally located, accommodating staff and good food at the on-site restaurant

Pros
  • Free Wi-FI and free parking
  • Many guests found the hotel centrally located for accessing area attractions and the universities
  • The staff were frequently complimented for their helpful service
  • Several guests described their rooms as clean and comfortable
  • A few reviewers praised the food at the on-site restaurant
Cons
  • A few guests were disturbed by noise from rowdy guests in neighbouring rooms
  • A couple of reviewers complained that this hotel did not have an elevator
jump to full editor's analysis (below)
Freebies
Free Wi-Fi
Free Parking
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Editor's Analysis
Updated Dec 17, 2012
Overview
This property is situated within a commercial area that includes shopping and several restaurants. This hotel is well-suited for guests looking for basic amenities and located near the universities. Wilfrid Laurier University is a 3-minute drive away (or a 13-minute walk), while the University of Waterloo is 5 minutes away by car.

Both smoking and non-smoking accommodations are available. All rooms include free Wi-Fi, free local calls, a 32" flat screen TV, an iron and ironing board, a coffeemaker, a hair dryer and air conditioning. Business class rooms also include a a mini-fridge, a microwave, a CD player and a work desk and ergonomic chair. Rooms are furnished with two double beds or one queen bed.

Free parking is available on site and pets are permitted at no additional fee. This hotel has two floors and does not have an elevator.

Though not affiliated with the hotel, the on-site Angels Diner serves breakfast, lunch and dinner.

Other amenities include free coffee and free newspapers in the lobby. Dry cleaning and guest copy/fax service are also available (extra charges may apply).

The Conestoga Mall is a 6-minute drive away. Downtown Waterloo, which features shopping, nightlife, entertainment and Waterloo Public Square (events and festivals), is a 5-minute drive away. The RIM business park is also about 5 minutes away by car. The Waterloo International Airport (YKF) is 18 minutes away by car, while access to Highway 401 is a 12-minute drive away. (All driving time estimates: Google Maps)

Verified by a front desk agent on December 14, 2012: Though not affiliated with the hotel, the on-site Angels Diner serves breakfast, lunch and dinner.
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The Good
Many guests indicated that they were content with their stay at this property, among the reviews used for this analysis. Reviewers mentioned the central location and customer service as the highlights of this hotel.

The staff were frequently complimented and guests described the front desk agents as friendly and accommodating. One reviewer was impressed that her requests for adjacent rooms and a late check-out were easily granted.

Many reviewers found the location convenient for accessing major thoroughfares and exploring the area by car, including downtown and the universities. A few guests also mentioned walking to Wilfrid Laurier University.

Several guests described their rooms as clean and generally comfortable. A couple of reviewers described their beds as comfortable. A few guests specifically mentioned the flat screen TVs as a value-added feature.

A couple of guests found the Wi-Fi service reliable, although one reviewer noted that the Wi-Fi was not fast.

A few reviewers praised the food at the on-site restaurant.

A few guests thought that the room rates were reasonable, however there were mixed reviews about the room prices (see below for more details).
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The Bad
As mentioned above, many reviewers described mostly positive experiences at this hotel, among the reviews sourced for this analysis. However, there were a few common concerns raised by guests.

A few reviewers complained about noise disturbances from rowdy guests in neighbouring rooms. A couple of guests suggested that this property attracted sports teams and university students.

A couple of guests found the lack of an elevator inconvenient.

As mentioned above, there were mixed reviews about the room prices. Several guests thought that the room rates were too expensive, given the room quality and amenities available.
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Show Sources
Sources
Expedia.ca gave this hotel an average score of 3.3 out of 5, with 71% of 7 guests recommending the property.

TripAdvisor.ca ranked this hotel #5 out of 7 properties in Waterloo, with an average score of 2.5 out of 5 from 31 reviews.

Booking.com gave this property an average score of 7.3 out of 10 based on 10 guest reviews.

Verified by a front desk agent on December 14, 2012: Though not affiliated with the hotel, the on-site Angels Diner serves breakfast, lunch and dinner.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
7.0
Good

Rated 7.0/10 based on 216 reviews

Ranked #4 out of 5 hotels in Waterloo

216
Map Marker Comfort Inn Waterloo Ontario
190 Weber Street North, Waterloo, ON