OverviewThe Windsor Arms hotel is located on the west side of St. Thomas Street between Bloor Street West and Charles Street West in Toronto, Ontario.
Facilities at the hotel include a fitness room, a swimming pool, a hot tub, and a sauna. Additionally there is an on-site steakhouse restaurant called Prime that is open daily between 7:30am and 11pm. The hotel also has a lounge called the Twenty Two Bar (opening at 11am daily, closing at 1am Tuesday to Saturday, 10pm on Sunday, and 11pm on Monday). A free hot buffet breakfast is served daily between 7am and 10am. The hotel also offers afternoon High Tea in their Tea Room, serving sparkling wine, sherry, dainty sandwiches and pastries.
The non-smoking hotel also includes meeting space/banquet facilities, valet parking with in/out privileges (no self parking), and the whole property offers free wireless Internet access.
The hotel is a pet friendly property and the applicable fee is $50 per stay. .The hotel asks their guests to bring a kennel and that the animals are not to be left alone in the rooms.
The four-story hotel has an elevator and 28 guest suites. Common amenities include local calling ($1.90 per call), free in-room wireless Internet, flatscreen cable televisions, minibars, sofa beds, iPod docking stations, and in-room safes. Rooms also have irons, hair dryers, and air conditioning.
The CN Tower is about 4.1km away from the hotel, the Royal Ontario Museum is about 450m from the property (about a 5 minute walk), and Varsity Centre on the University of Toronto's campus is about 750m away (distances - and walking time estimates:Google Maps).
Check in time at this hotel is at 3pm and check out time is at noon.
Verified with a guest services representative: the pet fee and policy, parking is $35, valet only, hotel has elevator, and local calls cost $1.90.
The GoodThe large majority of guests that stayed at the Windsor Arms hotel were at least satisfied with their stays and there were a few common reasons for that.
The staff at the hotel impressed numerous guests who often thought that the employees were "exceptionally friendly," "wonderful," or "professional." Some guests mentioned that the hotel had butlers and one guest stated that a butler came to his/her room "each evening...to ask if (he/she) wanted turndown service, complete with a change of towels."
Several guests also expressed their approvals over the guest rooms. They were called spacious or large by multiple guests and there were virtually no complaints about dirtiness at the hotel.
The location of the property was well-liked by the hotel's patrons, people who seemed to be fairly well-to-do. Several guests with deep pockets liked that the "upscale district" of downtown Toronto was near the hotel. One guest, for example, mentioned that both Escada and Holt Renfrew were nearby.
There were also various hotel guests delighted with the hotel's afternoon High Tea service and ambiance.
The Bad
As a very highly rated hotel, this property did not have very many complaints. There were a couple guests that made a couple passing comments about poor room service but if there was one area that stood out as generating some negative reviews, it was the hotel's room rates.
The prices at this hotel were often called "high." One guest, for instance, said that the "amenities that (he) expected just weren't there for the price." Another guest seemed to have a similar viewpoint as he/she said that his/her "room was nice, but definitely underwhelming, for the price." Other guests were a little less reserved and one said that the "room prices (were) atrocious for a so-called 5-star hotel."
Booking.com guest ratings averaged to 9.3 points out of 10 and the site had 5 reviews.
TripAdvisor.com ranked the hotel 2nd of 118 properties and the site had 98 reviews.
Google Places guest ratings averaged to 4.5 points out of 5 and the site had 10 reviews.
Guests Services Representative confirmed: the pet fee & policy, parking is $35, valet only, hotel has elevator, and local calls cost $1.90.
