Located at Toronto's harbourfront and about a 2-minute drive from the nearest Gardiner Expressway on-ramp, the Westin Harbour Castle is suitable for travellers who prefer a full-service hotel with a spa, on-site dining and meeting/conference facilities.
This hotel has 977 air-conditioned guest rooms and suites, each offering one king or two double beds, cable TV, a coffeemaker, a desk, a hair dryer and an iron and ironing board. Some rooms have a balcony and/or a view of the lake.
Wi-Fi is an additional $14.95 per day and wired Internet is additional $10.65 per day. Wheelchair-accessible rooms are available upon request.
The hotel also offers an indoor pool, a hot tub, a sauna, a spa, fitness facilities, a tennis court, a squash court, meeting/conference facilities, a beauty/barber shop, a gift shop, a business centre, guest laundry facilities and a bar/lounge.
Valet parking is available on site for $45 per day and includes unlimited in and out privileges. Self parking is $35 per day and about a block away. Pets under 40 lbs are permitted for $25 per night, providing the owner signs a waiver. Cleaning charges may apply.
On-site dining is available at The Mizzen Restaurant, which serves breakfast and lunch, Toula Restaurant and Bar, which is open for lunch and dinner daily, and the Chartroom Bar and Lounge, which serves dinner daily. The hotel also has a coffee bar, which is open from 6:30 am to 11:30 am daily.
Toronto's city centre and the Eaton Centre are both about an 8-minute drive north of the hotel, while Union Station can be found 2 minutes away on foot. The Air Canada Centre is a 5-minute walk northward, and Pearson International Airport (YYZ) is roughly a 15-minute drive west. The ferry is an 11-minute walk away. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Wi-Fi $14.95/day, wired Internet $10.65, parking $40/day, 1 pet/room permitted for $25/night, wheelchair accessible. (Call Date: May 20, 2013)
Of the reviews sourced for this analysis, the majority were positive, with much praise going to the hotel's rooms, location and staff.
Many reviewers praised their rooms at the hotel. They described them as spacious, clean, bright and well appointed, with comfortable beds and spectacular lake views.
Numerous guests were pleased with the hotel's location. They found it to be close to downtown, public transit, the CN Tower, the St. Lawrence Market, Union Station, the airport and the Air Canada Centre.
The hotel's staff were the source of several compliments by reviewers, who characterized them as courteous, helpful and professional. It should be noted, however, that a few guests complained of long check-in times.
While the majority of reviews consulted for this analysis were positive, there were some common complaints about the hotel's prices and common areas.
Some guests were disappointed with the costs they incurred while at the hotel. They felt the parking fee of $40 per night was very expensive, and that Wi-Fi should have been included in the room rates. It was also reported that room service was very expensive, as was the buffet breakfast and on-site gift shop.
The hotel's common areas were in need of an upgrade according to some reviewers. They reported worn carpets and furniture, as well as elevators in need of some repair and peeling paint.
guest reviews ranked the hotel #25 out of 138 Toronto hotels with an average rating of 4 out of 5 from 1,489 reviews.
Expedia.ca guest reviews rated the hotel 4.3 out of 5 with a 90% recommendation rate from 944 reviews.
Booking.com guest reviews rated the hotel 8.4 out of 10 from 165 reviews.
The author called the hotel on May 20, 2013 to verify some information.