OverviewThe Westin Bristol Place Toronto Airport is located on the north side of Dixon Road and just to the west of Carlingview Drive in Toronto, Ontario.
Facilities at the pet friendly hotel (no fee) include an indoor pool, a fitness room, a restaurant, a lounge, 18,000 square feet of meeting space, and a 24 hour business centre. Parking is available at the hotel at a rate of $16 per day for self-parking or $22 per day for valet parking.
There are 288 guest rooms at the property and all of them are non-smoking. Common room amenities include 32" flatscreen televisions, air conditioning, ironing equipment, and in-room safes. Internet is available in-room at a cost of $14.95 per day* and local calls cost $1.25 per call.
The hotel provides a complimentary airport shuttle service to and from the Toronto Pearson International Airport (YYZ), a facility that is located about 1.3km to the west of the hotel. Access to Highway 401 is about 3.3km east of the property and the downtown Toronto city centre is 27km away (distances - Google Maps).
Check in time at this hotel is at 3pm while check out time is at noon.
*Verified with a Front Desk Agent: no pet fee, local calls cost $1.25 per call, and in-room Internet costs extra. The Front Desk Agent we spoke to indicated that the hotel had different Internet rates based on length of the stay.
The GoodGuests that stayed at the Westin Bristol Place Toronto Airport were typically happy with their stays and several guests complimented the hotel for its convenient location and nice rooms.
Guests that liked the hotel's location were overwhelmingly satisfied with the property's close proximity to the Toronto International Airport (YYZ). Several guests described short travel times to and from the airport and the free shuttle service benefited several guests.
Guests often said positive things about the guest rooms at the hotel as well. Multiple guests felt that their rooms were "large" or "spacious" while several others said that their beds were comfortable.
The staff at the hotel also received a lot of compliments. They were described as professionals who were typically friendly and willing to assist their guests.
The Bad
Despite the hotel's generally high approval ratings, this property received its fair share of complaints. Many guests were disappointed with the prices that the hotel charged for a range of services. Some guests also expressed their concerns over the condition of the hotel.
Guests that felt that the property was overpriced did not typically complain about the room rates. Guests who complained about the prices at the hotel usually were unhappy with the prices that they paid for Internet, parking, and food.
Consider what the following guest had to say as an example: “The room price was good, but when you factor in the $24.95 buffet breakfast and $14.95 per day internet charge, much of that value I received (was) lost.” Another guest was disappointed that he could "get free WIFI at McDonalds yet" not "at a 4 star hotel...they also (charged) for parking." These were not isolated complaints but rather examples from a large volume of complaints that all referenced the prices of the hotel's services.
Guests that were unhappy with the condition of the hotel often implied that it was not up to par as a Westin property. A couple guests felt that the hotel was overrated as a four star property while another guest said the hotel needed "brightening up to meet true Westin standards."
Expedia.ca guest ratings averaged to 4.4 points out of 5 and the site had 75 reviews.
Booking.com guest ratings averaged to 8.7 points out of 10 and the site had 16 reviews.
Priceline.com guest ratings averaged to 8.3 points out of 10 and the hotel ranked 1st of 26 Etobicoke properties.
Front Desk Agent: no pet fee, local calls are $1.25, and in-room Internet costs.
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Analyzed by Shane L.
With ample personal travel experience and years of professional hotel work experience, Shane is prepared and determined to help travelers find what they want when booking Canadian hotels.
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