5 out of 10 | Jonathan stayed April 09, 2014
"Paper-thin walls and no way to shut out the light"
"While the room itself was lovely, and the location was decent, the room I was in had no curtains, just shutters, and those shutters didn't quite block out the light at night. Added to that, the walls were paper-thin, so the entire night I struggled to sleep between the noise of the street and the noises from other rooms. I also was a little put off that when I showed up a bit early (before official 3:00pm check-in) that I was greeted more as an annoyance than a customer. I understood the room wouldn't be ready, but even an offer to take the bags would have helped."
9 out of 10 | Alan stayed April 29, 2010
"Good choice for a Toronto Hotel"
"Very reasonably priced hotel and central for everything in Toronto that you would need. Staff very friendly and helpful."
8 out of 10 | Suzanne stayed August 20, 2006
"Pretty much no frills (except for the refrigerator in the room), but the room was nicely furnished and you can't beat the location."
9 out of 10 | Robert stayed May 14, 2006
"The Staff @ the Victoria were very helpful & friendly, the rooms were very clean. Our entire group enjoyed their stay. we plan on going back to T.O. soon & will definitely stay @ the Victoria Hotel. I would recommend this hotel."
6 out of 10 | Adam stayed May 02, 2006
"It seems as though they are stuck in a void between being a bargain hotel and a great boutique hotel. Needs a lot of work on the cleaning front. Conceirges were pretty bad...not very attentive or responsive, and generally lacking in any sort of personality."
9 out of 10 | Paul stayed April 22, 2006
"The hotel reminded me of a European hotel so in that respect it was unique in a most positive way. The room wasn't overly big but certainly adequate. There were two especially great features about the hotel. One was location, location, location. The second was the staff who were nothing short of outstanding. Helpful, willing to do anything to make your stay better and personable in that they made the guests the focal point. Great stay and I would definitely go again."
9 out of 10 | Verified Guest stayed April 19, 2006
"Very centrally located in Toronto's business district, small, clean, quiet. The rooms are small and there are no "central facilities" but its right on Yonge street, very safe and great for either business or vacationers that are out and about most of the day. Everything was clean and well functioning."
2 out of 10 | Jacqueline stayed March 19, 2006
"When we had checked into the hotel, the smoke detector was going off in one of the rooms on our floor for several hours, even when we called down to the desk to have someone check it out - when we left the room to view the city, the alarm was still beeping. When we came back for the evening, the alarm was finished but the room was not cleaned - as we soon found out. When settling down to get some sleep, we smelt that the room was either not cleaned or not cleaned up properly as we could smell the remnants of someone having been sick earlier before when they had the room we were in. The carpet and bedskirt smelt heavily of vomit. We called down to switch rooms and were unhappy that we were given that room. The night manager came up only to quickly tell us that we could switch rooms, no apology, nothing offered for our inconveniences. We had asked for a refund as clearly, this hotel needed some changes and certain "inconveniences" kept us from enjoying our stay. The hotel manager for the evening, refused to say anything to us but "No, we cannot have that." The room we were placed in was smaller than our original room - but it was late so we kept the room. Early on in the morning, we heard the cleaning staff speaking loudly outside in the hallway before cleaning other rooms - They were also testing their smoke detectors in the rooms they were in... there was no notice given that this would be happening in the early morning, and this woke us both up from a short sleep from the night before. When we were checking out of the hotel, there was only a sign on the wall by the elevator and on the inside mentioning that only on March 22nd 2006, would they be testing fire alarms, but nothing anywhere mentioning about the smoke detector testings in the rooms. I was not happy. As well, when we finally reached the lobby, the consierge did not ask us about our stay, how we enjoyed the room etc. He was friendly but did not go any further to assist us in that area. The website for the Hotel Victoria mentiones Gym/Pool Ameneties... there was nothing. That was not even brought up to us upon checking in. I was very unsatisfied with this hotel. I would NOT recommend anyone staying there as this may occur to some more than once."
10 out of 10 | Thomas stayed February 21, 2006
"The Victoria Hotel was a real find! Great location, large comfortable room, all the details were very good. Will definitely go back whenever we need to stay in the city."
4 out of 10 | Verified Guest stayed January 15, 2006
"The plumbing was horrible, we had to call the front desk to come and unclog the toilet. This did not work, and with every usage, we had to use the plunger( that the guy at the front desk left for us) to unclog the toilet ourselves. I have stayed in this hotel before, and never had these problems."
8 out of 10 | Charles stayed December 27, 2005
"The hotel provided a warm refuge on a cold winter's night. The room was very comfortable. The clerk helped me find everything that I needed in the downtown area and his recommendations were most helpful."
4 out of 10 | Verified Guest stayed November 09, 2005
"Pillows were rock hard; friends traveling with us spent 2 sleepless nights because of noisy neighbors who entertained with their door open; subway noise led to sleep-reduced nights."
3 out of 10 | Verified Guest stayed October 18, 2005
"I dropped something behind the bed in my room, and encountered a disgusting layer of dust. It was excessive, and I felt compelled to wash my hands afterwards. Otherwise, the room appeared clean. Nevertheless, I was then aware that I was sleeping above filth. The front desk staff is surly and uncommunicative, with the exception of a young girl and a gentleman who though pleasant, is struggling with English. The latter two were at least doing their best to be pleasant."
9 out of 10 | Neil stayed August 27, 2005
"Great hotel but, bit disappointed that we weren't told that the restaurant was closed for refurbishment, we were given ideas on where to get breakfast but they gave no refund for no breakfast, it was supposedly included in the price."
6 out of 10 | Manu stayed July 15, 2005
"Frustrated as the web site stated that breakfast would be included.However on arrival we found rennovations taking place and were then told that breakfast was unnavailable.We were given a complimentary b/fast on the last day but that was all."
7 out of 10 | Matthew stayed July 12, 2005
"The hotel was a little 'tired'. Although the room was comfortable and clean, the decor and furnishings required some updating. The public areas of the hotel were rather shabby however there appeared to be some work in progress. The price remained good value however, especially with the convenient downtown location."
9 out of 10 | Matthys stayed April 11, 2005
"Very good value for money."
4 out of 10 | Jeanette stayed March 20, 2005
"If you like a lightshow this is a great hotel to stay in, electrical sparks are flying every time you turn in your bed."
8 out of 10 | Verified Guest stayed January 28, 2005
"I'm a repeat customer. The continental breakfast is as added bonus. But the main reason for my stay is the location. It's a five minute walk from Union Station. If you don't have to use Pearson Airport, then don't - take the train from Ottawa instead!"
8 out of 10 | D. bridget stayed December 03, 2004
"The Lobby needs some work. After all the 1st impression is the most important. The room was clean and comfortable and the bathroom was spotless ( very important to me). The location was fabulous for downtown Toronto, being very close to Union Station, the subway and the underground "Path". My sister and I are going to make it an annual event and stay at this hotel."
7 out of 10 | Anne marie stayed October 14, 2004
"Hotel was fine. The room we stayed in had very little natural light but I presume that is why it was so reasonable."
8 out of 10 | Arie stayed October 04, 2004
"There is one lady at the reception who looks and sounds Spanish (Latin) and she has a mouth so big, the CN Tower would easily fit in. She starts yells at you when things aren�t going her way and is outspoken customer unfriendly. First day on the job should have been the last day as well, but she was back the next morning so she has worked there at least for 2 days. Or maybe even still works there ..."
8 out of 10 | John stayed July 09, 2004
"Parking is a problem, and wasn't accurately described in the online material. You had to walk three blocks to the public garage. Payment process at public garage was confusing and annoying and not well explained. Having to stop the car in a no standing zone on a busy street to unload and load was no fun."
10 out of 10 | Michael stayed March 05, 2004
"Excellent hotel. Excellent staff. I will stay at this hotel everytime I travel to Toronto."
9 out of 10 | Joan stayed February 22, 2004
"Bedding was awful....sheets too small, bedspread too thin and undersized. Mattress Okay.....some peeling wallpaper in the bath area..."
9 out of 10 | Christine stayed January 16, 2004
"Nice, quiet, small hotel - great alternative to bigger, noisier ones in the city-centre."
5 out of 10 | Verified Guest stayed December 17, 2003
"You get what you pay for - an average hotel in the middle of the business district for a cheap price."
8 out of 10 | Stan stayed November 02, 2003
"This is a very nice small hotel on Yonge Street. It is near the subway station and near a few streetcar lines. It has been nicely redecorated and seemed very clean. The drawback is the size of the room I had - very small and because it is in the middle of a city block there was no view from the window. They offered a continental breakfast downstairs which was convenient but not especially noteworthy. It was a good deal for what I paid for the room."