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Older Toronto-Scarborough budget hotel near the 401 with indoor pool and many complaints

Pros
  • Free Wi-Fi, free hot buffet breakfast, free parking
  • Good customer service, according to guests
  • Attractive price point, according to guests
Cons
  • Some guests complained of odours in their rooms
  • A few guests commented on aging decor
  • Some guests had trouble regulating the temperature in their rooms
  • A few guests complained of being given rooms and beds not cleaned from previous guests
Freebies
Free Wi-Fi
Free Breakfast
Free Parking
Editor's Analysis
Updated Mar 20, 2015
Overview
Located a 4-minute drive from the 401 and a 26-minute drive from downtown Toronto, this hotel appeals to travellers who want easy access to the highway and who prefer to stay outside the downtown Toronto area.

All of the 151 rooms at this hotel have free Wi-Fi, a mini-fridge, a microwave, a coffeemaker, a hair dryer and an iron and ironing board. Guests can choose between different room sizes and types, which include king, queen and double beds. Pets are permitted for $25/night.

There is no on-site restaurant, but guests are offered a complimentary continental breakfast daily. There are a number of restaurants within a 5- to 10-minute drive. On-site amenities include free parking, an indoor pool, a hot tub and a gym.

This hotel is about an 8-minute drive from Scarborough city centre. Mall shopping is a 7-minute drive away at the Scarborough Town Centre. The Ontario Science Centre is a 14-minute drive away, while the Toronto Zoo is a 12-minute drive away. Guests should plan for a 28-minute drive to travel the 35 km between the hotel and Pearson International Airport (YYZ). (All distances and travel time estimates: Google Maps)

Confirmed with a front desk agent: Wi-Fi, breakfast and pet policy (call date: November 1, 2012).
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The Good
A lot of the reviews used for this analysis were favourable, and guests perceived good value for this hotel and liked its location.

Guests liked the price point for this hotel and commented favourably on what they received for the room rate.

Guests liked this hotel's suburban setting and appreciated its proximity to the 401 (a 4-minute drive).

Staff received top marks from guests at this hotel, who described them as friendly, helpful and professional. Several staff members were mentioned by name with thanks from guests.

Rooms were generally clean and well equipped, according to guests.
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The Bad
Many of the reviews used for this analysis were positive, but guests did have some complaints in common, including issues with odours and aging decor.

Some guests complained about odours of cigarette smoke, even in rooms and areas that were deemed non-smoking. A few guests complained about musty smells coming from their rooms.

This hotel was showing its age, and updates were in order, according to guests. Several guests commented specifically on bathrooms with broken showers and tiles and damaged sinks. Guests also said the linens and bedding needed to be replaced.

Several guests said that they had trouble regulating the temperature in their rooms, and were either uncomfortably hot or uncomfortably cold. Some guests said that their air conditioning/heating units were loud and rattling.

A number of guests were bothered by noise from guests in the hallways and in adjacent rooms.

A few guests said that rooms were small.

Several guests complained about uncomfortable beds and pillows. 
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Show Sources
Sources
TripAdvisor.com guest reviewers ranked this hotel #6 out of 11 Scarborough hotels, based on 79 reviews.

Expedia.ca guest reviewers rated this hotel 3.5 out of 5, based on 56 reviews, 66% of guests would recommend this hotel.

Booking.com guest reviewers rated this hotel 6.4 out of 10, or "pleasant", based on 49 reviews.

Confirmed with a front desk agent: Wi-Fi, breakfast and pet policy (call date: November 1, 2012).
Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.
Guest Reviews
5.7
Mediocre
#
129 / out of 138
hotels in Toronto

Rated 5.7/10 based on 1194 reviews

Ranked #129 out of 138 hotels in Toronto

1194
Map Marker Travelodge Toronto East
20 Milner Business Court, Toronto, ON