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Guest Reviews
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5.8
Mediocre
#69 out of 72
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Guest Rating Explained
Rating: 5.8 / 10
| Hotel Rating Breakdown |
| Amenities: |
5.6 |
| Cleanliness: |
5.4 |
| Location: |
7.7 |
| Comfort: |
6.2 |
| Service: |
6.7 |
| Value: |
5.4 |
Details
No. of guest ratings: 16
Guest Recommended: Mixed
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Popularity Ranking Explained
Rating: #69 out of 72 hotels in Toronto ranked by guests.
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Susan from Hauppauge, NY US stayed on August 07, 2006
"The hotel was underrenovation but no one told us upon booking. It was noisy from the drilling that was going on. Extemely dirty with carpet marks and moldy smells. The houskeeping crew tried to make up the bed in our presence with dirty used linen and when we told her about it she got mad because she had to make a trip downstairs for clean linen. Dealing or trying to find a manager was fustrating. Friends of ours who was also in the hotel found bedbugs in their beds. It was a horrible expereince and I would never go back to that hotel or recommend it to anyone. They do need to renovate the hotel but completey. They need to change the funiture, carpet, plumbing, and beds."
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Nina from Pittsburgh, PA US stayed on July 04, 2006
"when we booked we were told the hotel will have 2 room with queen beds and 2 bathroom, the hotel does not have any room with 2 bathrooms and we had to move rooms a few times till we got teh room we were promissed, also the hotel had construction and it took us 20 minets to find it"
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Robyn from Oakville, ON CA stayed on September 18, 2005
"I showed up at 6:30 pm on Saturday to check in and was told my room was not ready because they had a large check-out due to the Film Festival. Having lived in Toronto, I know that the Film Festival happens at the same time each year, so this is NOT a viable excuse when you know ahead of time it is happening.
Also, the elevators in this hotel are extremely slow. Considering there are three, you would not expect to wait 15 mintues for an elevator. This was at 9:00 am on a Sunday morning, not exactly a peak time for usage."
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Rosalie from Stratford, ON CA stayed on August 23, 2005
"This hotel needs to be uopdated and modernized. The paint, wallpaper and bathrooms need attention."
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Anonymous guest from San Francisco, CA US stayed on July 04, 2005
"I have stayed at this hotel many times in the past when I lived in Rochester, NY but I have not been to Toronto for 12 years. I like that the suites allow for separation between sleeping areas. That is why I chose it for attending a convention in Toronto with my wife and a friend.
I ordered the room months in advance online. I specified a room configuration with a bed in bedroom and another in the living room. When we arrived, we were given a room with 2 beds in the bedroom and no bed in the living room. Unexceptable. This was explained as a "comlimentary upgrade". It took a very long time for the management to find us another room. This one had a foldout couch but not a bed. It was very uncomfortable for our friend. This was changed the next day but it was a hassle that stole away from our time and enjoyment of our day. We cut our stay from 4 nights to 3 nights as a result.
We should have been informed about the changes in our accomodations when we arrived at the hotel at 1:00pm. We were only told that we could not check into the room until after 3:00pm ; nothing was said about the room. If they had mentioned the change, I would have showed them my reservation confirmation with the room configuration and the staff might have had time to correct the situation before we checked in.
On another matter, your desk staff should be aware that some USA guests who use debit cards to pay their bill will incur an exchange fee from their bank. My bank, Wells Fargo, charged a 3% Foreign Currency Conversion Fee. Had I been aware of this, I would have paid by other means. I understand that it is my responsibility to know what fees my bank charges. This is simply something that your staff could be aware of to help your guests.
I like this hotel. I didn't expect luxury, just a nice quiet and clean room with reasonable amentities. On these points I am satisfied, which is why I would recommend it to others. I do understand that your staff was overwhelmed on the day we arrived. On the other hand, the room was not inexpensive and a great deal of my time and energy went into correcting the room configuration which I had detailed exactly in advance. I will have to caution others to make sure they are getting what they pay for BEFORE they check in so that they can enjoy their stay.
-Christopher Faust
San Francisco, CA"
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Anonymous guest from Newtongrange, WY stayed on March 26, 2005
"Pre-booked a suite consisting of a queen in the bedroom with a double and fold down sofa in the livingroom. On arrival hotel said this did not exist and we could not have five persopns in one room as against Canadian law. Charged an extra 55 dollars per night for an upgrade. Having travelled for 16 hours with my wife and three children and arriving in a major city with little knowledge of the area forced to accept this. All other hotels on our stay (3 Holiday Inns, 1 Delta, 1 Marriot)happy to have five persons in room."
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Patrick from Kirkland Lake, ON CA stayed on December 11, 2004
"Common areas are well maintained, but our suite had dirty stained carpets and couch, a blown fuse in the kitchen that they never did fix (we made toast in the living room ) .... the place needs some tlc throughout, not just in the lobby."
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Michael from Chicago, IL US stayed on August 30, 2004
"The pictures on the Internet looked like the place was a clean and modern facility with comfortable beds, but it did not meet these expectations."
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Gerry from Dublin 9, IE stayed on August 04, 2004
"The hotel is a bit run down. Needs to be modernised. Just two lifts were in operation, entailing long waits at peak times."
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Valsa from Al Ain, AE stayed on July 21, 2004
"I am looking forward to staying here again.i'd recommend this Hotel to family and friends.
Thank you.
Valsa Mathew"
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Anonymous guest from London, ON CA stayed on July 10, 2004
"The hotel was good overall - however the noise on Church street through the night was quite loud."
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Greg from Baltimore, MD US stayed on November 02, 2003
"Nice place to stay. Good size 1 bedroom with clean kitchen, iron & board, very comofrtqble & onsite parking."
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Overview & Amenities
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The Town Inn Suites is centrally located in the heart of Toronto's downtown Yonge-Bloor area, close to shopping, theatres, sightseeing and fine dining. Whether you are in Toronto for business or pleasure, the moment you step into any of our 198 spacious suites, you will feel the comfort, warmth and privacy. After a day of business, sightseeing or shopping you will want to unwind. The Town Inn Suites offers you a variety of ways to do that. Take a dip in our heated indoor pool. Natural sunlight shining in, coupled with perfect indoor temperature make this swimming pool a delightful part of any holiday. After your swim dry off in the sauna. When the temperature is right enjoy the poolside sun deck with its pleasant view and private feel. If you are looking for some more fresh air and exercise check out our private outdoor tennis court.
Policies
Guarantee:
Cancel: Reservations must be cancelled at least 1 day day of arrival to avoid a penalty of 1 night stay plus tax. No-shows are charged a fee of 1 night stay plus tax. Exceptions may apply during holidays, special events or conventions.
Check-In: 3:00 PM
Check-Out: 11:00 AM
Services Description
Attraction Info
Nearby Attractions - * YTO-Toronto - 0 Miles North West * YYZ-Toronto Airport - 20 Miles South East * Art Gallery of Ontario - 2 Miles South West * Cannon Theater - 0.5 Miles South * Casa Loma - 2 Miles North * Harbour Front - 1.5 Miles South West * Hummingbird Center - 1 Miles South * Metro Toronto Convention Center - 1.5 Miles South West * ATL Trade Center and Exhibition - 5 Miles South West * Pantages Theater - 0.5 Miles South * Canadas Wonderland - 25 Miles North West * Queens Park Legislature - 0.5 Miles West * Royal Alexander Theater - 2 Miles South West * Royal Ontario Museum - 0.2 Miles West * Skydome - 1.5 Miles South * Air Canada Center - 1.5 Miles South * University of Toronto - 0.5 Miles West * Exhibition Place - 0.2 Miles South West
Dining Info
Recreation Info
Room Type Descriptions
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Booking Information
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The hotel you have selected -- Town Inn Suites -- may be able to be booked: 1) online using Canadian Hotel Guide.com's instantaneous and 100% secure online reservation system; and/or 2) by telephone using the hotel reservation telephone number provided above.
1) Online: When you make your booking online, your hotel reservation is transmitted to the Town Inn Suites through a 100% secure Internet connection that protects your personal and credit card information. Once submitted, your hotel reservation will be confirmed within 60 seconds and sent to the Town Inn Suites computer reservation system in Toronto, Ontario.
2) Telephone: 1-800-359-6279. Speak to a live customer service agent 24 hours a day, 7 days a week.
Within moments after your hotel reservation is made, you will receive a duplicate confirmation by email for your records that confirms and guarantees the reservation with all the details you may need for your stay, including the phone number and address of the Town Inn Suites. For your comfort and peace of mind, you may even.
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