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"good value for the price"
"This hotel was clean, although the carpet was a bit stained and should be cleaned or replaced as it seemed a bit aged. The windows in the dining area in the suite rattled quite a bit as it was quite windy outside that day. The beds were very clean and very comfortable. We enjoyed our stay and would used this hotel again."
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"Sorry, no positive experience to share: the "suites' are old, the walls are flaky and mouldy, the carpet is just too dirty to touch and the blankets really need laundering sometimes, something the hotel is apparently not aware of. The smell of the room can be imagined from the info above. The cleaning is just waaaaaay below standard, I stayed here for about a week and could still identify the dirt from the first day on the day I left. The elevators are antique, slow and make scary noises. I was out most of the day and night but when I needed assistance the front desk staff was really very helpful and friendly. But even they cannot make up for the poor quality of the rooms. The price of 255 CAD including tax I found outrageous. In Europe as well as in Asia I would probably pay around 60 CAD for this room and still feel that that would be a lot! My advice is to find a bed and breakfast for about half the price, those were not available when I was there, but if I had had a choice that is what I would have done. If you have to stay here, stay on the lower floors, as that will give you the choice of avoiding those elevators, and bring slippers to avoid the sticky stains on the carpet......"
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"The hotel was underrenovation but no one told us upon booking. It was noisy from the drilling that was going on. Extemely dirty with carpet marks and moldy smells. The houskeeping crew tried to make up the bed in our presence with dirty used linen and when we told her about it she got mad because she had to make a trip downstairs for clean linen. Dealing or trying to find a manager was fustrating. Friends of ours who was also in the hotel found bedbugs in their beds. It was a horrible expereince and I would never go back to that hotel or recommend it to anyone. They do need to renovate the hotel but completey. They need to change the funiture, carpet, plumbing, and beds."
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"when we booked we were told the hotel will have 2 room with queen beds and 2 bathroom, the hotel does not have any room with 2 bathrooms and we had to move rooms a few times till we got teh room we were promissed, also the hotel had construction and it took us 20 minets to find it"
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"I showed up at 6:30 pm on Saturday to check in and was told my room was not ready because they had a large check-out due to the Film Festival. Having lived in Toronto, I know that the Film Festival happens at the same time each year, so this is NOT a viable excuse when you know ahead of time it is happening.
Also, the elevators in this hotel are extremely slow. Considering there are three, you would not expect to wait 15 mintues for an elevator. This was at 9:00 am on a Sunday morning, not exactly a peak time for usage."
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"This hotel needs to be uopdated and modernized. The paint, wallpaper and bathrooms need attention."
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"I have stayed at this hotel many times in the past when I lived in Rochester, NY but I have not been to Toronto for 12 years. I like that the suites allow for separation between sleeping areas. That is why I chose it for attending a convention in Toronto with my wife and a friend.
I ordered the room months in advance online. I specified a room configuration with a bed in bedroom and another in the living room. When we arrived, we were given a room with 2 beds in the bedroom and no bed in the living room. Unacceptable. This was explained as a "complimentary upgrade". It took a very long time for the management to find us another room. This one had a foldout couch but not a bed. It was very uncomfortable for our friend. This was changed the next day but it was a hassle that stole away from our time and enjoyment of our day. We cut our stay from 4 nights to 3 nights as a result.
We should have been informed about the changes in our accomodations when we arrived at the hotel at 1:00pm. We were only told that we could not check into the room until after 3:00pm ; nothing was said about the room. If they had mentioned the change, I would have showed them my reservation confirmation with the room configuration and the staff might have had time to correct the situation before we checked in.
I like this hotel. I didn't expect luxury, just a nice quiet and clean room with reasonable amenities. On these points I am satisfied, which is why I would recommend it to others. I do understand that your staff was overwhelmed on the day we arrived. On the other hand, the room was not inexpensive and a great deal of my time and energy went into correcting the room configuration which I had detailed exactly in advance. I will have to caution others to make sure they are getting what they pay for BEFORE they check in so that they can enjoy their stay."
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"Pre-booked a suite consisting of a queen in the bedroom with a double and fold down sofa in the livingroom. On arrival hotel said this did not exist and we could not have five persopns in one room as against Canadian law. Charged an extra 55 dollars per night for an upgrade. Having travelled for 16 hours with my wife and three children and arriving in a major city with little knowledge of the area forced to accept this. All other hotels on our stay (3 Holiday Inns, 1 Delta, 1 Marriot) happy to have five persons in room."
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"Common areas are well maintained, but our suite had dirty stained carpets and couch, a blown fuse in the kitchen that they never did fix (we made toast in the living room ) .... the place needs some tlc throughout, not just in the lobby."
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"The pictures looked like the place was a clean and modern facility with comfortable beds, but it did not meet these expectations."
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"The hotel is a bit run down. Needs to be modernised. Just two lifts were in operation, entailing long waits at peak times."
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"I am looking forward to staying here again. I'd recommend this Hotel to family and friends."
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"The hotel was good overall - however the noise on Church street through the night was quite loud."
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"Nice place to stay. Good size 1 bedroom with clean kitchen, iron & board, very comfortable & on-site parking."
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