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Older Toronto uptown hotel offers suites with full kitchens but guest reviews are mixed

Pros
  • On-site indoor heated swimming pool, sauna, and fitness centre
  • Several guests mentioned that their suites were spacious and newly renovated
  • Many guests liked the hotel's close proximity to downtown
  • All suites have fully equipped kitchens
Cons
  • Surcharges for Wi-Fi ($14), parking ($24), and local calls (.75)
  • A number of guests felt their suites had not been adequately cleaned
  • Some guests said the hotel staff were inattentive to guest's needs
  • A few guests complained that the WiFi was too slow
  • Some guests said the beds were uncomfortable
  • Several guests found the hotel too noisy
  • Many guests found the elevator service to be too slow
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Editor's Analysis
Updated Oct 19, 2014
Overview
The Town Inn Suites is approximately 30.2km from the Toronto International Airport (YYZ), and approximately 550m south-east from the Yonge and Bloor intersection near downtown Toronto. This 200 guest room hotel features all-suites accommodations with an on-site indoor heated swimming pool, sauna, and fitness centre.

All suites are equipped with balconies and full kitchens including refrigerators, stoves, microwaves, toasters, utensils, dishes, and coffee makers. Cable televisions, on-demand movies, hairdryers, and irons with ironing boards are also provided in the accommodations. The hotel is pet friendly and the surcharge is $50.00 plus tax per pet, per night. WiFi is charged at $14.00 per day, while parking is $24.00 per day (or $50.00 per week), and local calls are $.75 per call.

Several points of interest are close by such as the Eaton Centre (1.9km), the Air Canada Centre (3.2km), the CN Tower (3.7km), the Entertainment District (3.2km), the Distillery District (3.7km), the Roger's Centre (4.5km), the CNE (6.8km), and the Harbourfront (4.5km). All distances: Google Maps.

The author contacted the hotel directly to confirm surcharges for pets, parking, WiFi, and local calls.
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The Good
Guest reviews for this hotel were mixed however positive reviews typically mentioned the location, the spacious suites, and the full kitchens.

Many guests found the location of this hotel ideal as it was very close to downtown and several tourist attractions were easily accessible either by car or public transport. Additionally shopping, dining and entertainment options were all within walking distance of the hotel which pleased several guests.

A number of guests mentioned that their suites were spacious and newly renovated, and several guests noted that having a full kitchen to cook their own meals was both convenient and good value for the money spent.
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The Bad
Negative guest comments typically mentioned the elevator, the surcharges, the uncleanliness of their rooms, the WiFi signal, and the noise levels.

Many guests complained that the hotel only had one working elevator and said they had to wait approximately 20 to 30 minutes for it. Some guests also questioned the safety of the elevator as it appeared to be old and made odd noises.

A number of guests felt their suites were inadequately cleaned and mentioned dirty kitchen utensils, stained carpets, and overall room uncleanliness. 

Several guests were disturbed by noises from within the hotel. Some of these guests said the noises were due to the renovations that were taking place, while others mentioned noise from the city streets that could be heard from their rooms.

Many guests felt that parking was overpriced and a few guests mentioned that the WiFi surcharge was unacceptable considering the signal was very weak and often did not work at all. A few guests felt that the hotel staff were inattentive to their needs.

Peripheral complaints made mention of bed bugs however these statements were made in dated reviews and were not apparent in more recent statements made by guests.

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Show Sources
Sources
TripAdvisor.com guest reviews ranked this hotel #96 of 118 and scored it 2.5 out of 5 from 207 reviews.

Booking.com guest reviews scored this hotel 6.9 out of 10 from 407 reviews.

Hotels.com guest reviews scored this hotel 2.9 out of 5 from 104 reviews.

CanadianHotelGuide.com guest reviews ranked this hotel #92 of 99 and scored it 5.9 out of 10 from 17 reviews.

The author contacted the hotel directly to confirm surcharges for pets, parking, WiFi, and local calls, as well as check in/out times.
Editor's Analysis by Tania P.
Analyzed by Tania P.
Tania is a writer and world traveler with a passion for living life to the fullest.
Guest Reviews
5.9
Mediocre

Rated 5.9/10 based on 984 reviews

Ranked #133 out of 142 hotels in Toronto

984
Map Marker Town Inn Suites
620 Church Street, Toronto, ON