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Older Toronto uptown hotel offers suites with full kitchens but guest reviews are mixed

  • On-site indoor heated swimming pool, sauna, and fitness centre
  • Several guests mentioned that their suites were spacious and newly renovated
  • Many guests liked the hotel's close proximity to downtown
  • All suites have fully equipped kitchens
  • Surcharges for Wi-Fi ($14), parking ($24), and local calls (.75)
  • A number of guests felt their suites had not been adequately cleaned
  • Some guests said the hotel staff were inattentive to guest's needs
  • A few guests complained that the WiFi was too slow
  • Some guests said the beds were uncomfortable
  • Several guests found the hotel too noisy
  • Many guests found the elevator service to be too slow
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Editor's Analysis
Updated Oct 19, 2014
The Town Inn Suites is approximately 30.2km from the Toronto International Airport (YYZ), and approximately 550m south-east from the Yonge and Bloor intersection near downtown Toronto. This 200 guest room hotel features all-suites accommodations with an on-site indoor heated swimming pool, sauna, and fitness centre.

All suites are equipped with balconies and full kitchens including refrigerators, stoves, microwaves, toasters, utensils, dishes, and coffee makers. Cable televisions, on-demand movies, hairdryers, and irons with ironing boards are also provided in the accommodations. The hotel is pet friendly and the surcharge is $50.00 plus tax per pet, per night. WiFi is charged at $14.00 per day, while parking is $24.00 per day (or $50.00 per week), and local calls are $.75 per call.

Several points of interest are close by such as the Eaton Centre (1.9km), the Air Canada Centre (3.2km), the CN Tower (3.7km), the Entertainment District (3.2km), the Distillery District (3.7km), the Roger's Centre (4.5km), the CNE (6.8km), and the Harbourfront (4.5km). All distances: Google Maps.

The author contacted the hotel directly to confirm surcharges for pets, parking, WiFi, and local calls.
The Good
Guest reviews for this hotel were mixed however positive reviews typically mentioned the location, the spacious suites, and the full kitchens.

Many guests found the location of this hotel ideal as it was very close to downtown and several tourist attractions were easily accessible either by car or public transport. Additionally shopping, dining and entertainment options were all within walking distance of the hotel which pleased several guests.

A number of guests mentioned that their suites were spacious and newly renovated, and several guests noted that having a full kitchen to cook their own meals was both convenient and good value for the money spent.
The Bad
Negative guest comments typically mentioned the elevator, the surcharges, the uncleanliness of their rooms, the WiFi signal, and the noise levels.

Many guests complained that the hotel only had one working elevator and said they had to wait approximately 20 to 30 minutes for it. Some guests also questioned the safety of the elevator as it appeared to be old and made odd noises.

A number of guests felt their suites were inadequately cleaned and mentioned dirty kitchen utensils, stained carpets, and overall room uncleanliness. 

Several guests were disturbed by noises from within the hotel. Some of these guests said the noises were due to the renovations that were taking place, while others mentioned noise from the city streets that could be heard from their rooms.

Many guests felt that parking was overpriced and a few guests mentioned that the WiFi surcharge was unacceptable considering the signal was very weak and often did not work at all. A few guests felt that the hotel staff were inattentive to their needs.

Peripheral complaints made mention of bed bugs however these statements were made in dated reviews and were not apparent in more recent statements made by guests.


Show Sources
Sources guest reviews ranked this hotel #96 of 118 and scored it 2.5 out of 5 from 207 reviews. guest reviews scored this hotel 6.9 out of 10 from 407 reviews. guest reviews scored this hotel 2.9 out of 5 from 104 reviews. guest reviews ranked this hotel #92 of 99 and scored it 5.9 out of 10 from 17 reviews.

The author contacted the hotel directly to confirm surcharges for pets, parking, WiFi, and local calls, as well as check in/out times.
Editor's Analysis by Tania P.
Analyzed by Tania P.
Tania is a writer and world traveler with a passion for living life to the fullest.
Guest Reviews

Rated 5.9/10 based on 641 reviews

Ranked #132 out of 142 hotels in Toronto


6 out of 10 | Lester stayed October 16, 2011

"good value for the price"

"This hotel was clean, although the carpet was a bit stained and should be cleaned or replaced as it seemed a bit aged. The windows in the dining area in the suite rattled quite a bit as it was quite windy outside that day. The beds were very clean and very comfortable. We enjoyed our stay and would used this hotel again."

show older reviews

3 out of 10 | Verified Guest stayed August 18, 2006

"Sorry, no positive experience to share: the "suites' are old, the walls are flaky and mouldy, the carpet is just too dirty to touch and the blankets really need laundering sometimes, something the hotel is apparently not aware of. The smell of the room can be imagined from the info above. The cleaning is just waaaaaay below standard, I stayed here for about a week and could still identify the dirt from the first day on the day I left. The elevators are antique, slow and make scary noises. I was out most of the day and night but when I needed assistance the front desk staff was really very helpful and friendly. But even they cannot make up for the poor quality of the rooms. The price of 255 CAD including tax I found outrageous. In Europe as well as in Asia I would probably pay around 60 CAD for this room and still feel that that would be a lot! My advice is to find a bed and breakfast for about half the price, those were not available when I was there, but if I had had a choice that is what I would have done. If you have to stay here, stay on the lower floors, as that will give you the choice of avoiding those elevators, and bring slippers to avoid the sticky stains on the carpet......"


2 out of 10 | Susan stayed August 07, 2006

"The hotel was underrenovation but no one told us upon booking. It was noisy from the drilling that was going on. Extemely dirty with carpet marks and moldy smells. The houskeeping crew tried to make up the bed in our presence with dirty used linen and when we told her about it she got mad because she had to make a trip downstairs for clean linen. Dealing or trying to find a manager was fustrating. Friends of ours who was also in the hotel found bedbugs in their beds. It was a horrible expereince and I would never go back to that hotel or recommend it to anyone. They do need to renovate the hotel but completey. They need to change the funiture, carpet, plumbing, and beds."


3 out of 10 | Nina stayed July 04, 2006

"when we booked we were told the hotel will have 2 room with queen beds and 2 bathroom, the hotel does not have any room with 2 bathrooms and we had to move rooms a few times till we got teh room we were promissed, also the hotel had construction and it took us 20 minets to find it"


7 out of 10 | Robyn stayed September 18, 2005

"I showed up at 6:30 pm on Saturday to check in and was told my room was not ready because they had a large check-out due to the Film Festival. Having lived in Toronto, I know that the Film Festival happens at the same time each year, so this is NOT a viable excuse when you know ahead of time it is happening. Also, the elevators in this hotel are extremely slow. Considering there are three, you would not expect to wait 15 mintues for an elevator. This was at 9:00 am on a Sunday morning, not exactly a peak time for usage."


8 out of 10 | Rosalie stayed August 23, 2005

"This hotel needs to be uopdated and modernized. The paint, wallpaper and bathrooms need attention."


6 out of 10 | Verified Guest stayed July 04, 2005

"I have stayed at this hotel many times in the past when I lived in Rochester, NY but I have not been to Toronto for 12 years. I like that the suites allow for separation between sleeping areas. That is why I chose it for attending a convention in Toronto with my wife and a friend. I ordered the room months in advance online. I specified a room configuration with a bed in bedroom and another in the living room. When we arrived, we were given a room with 2 beds in the bedroom and no bed in the living room. Unacceptable. This was explained as a "complimentary upgrade". It took a very long time for the management to find us another room. This one had a foldout couch but not a bed. It was very uncomfortable for our friend. This was changed the next day but it was a hassle that stole away from our time and enjoyment of our day. We cut our stay from 4 nights to 3 nights as a result. We should have been informed about the changes in our accomodations when we arrived at the hotel at 1:00pm. We were only told that we could not check into the room until after 3:00pm ; nothing was said about the room. If they had mentioned the change, I would have showed them my reservation confirmation with the room configuration and the staff might have had time to correct the situation before we checked in. I like this hotel. I didn't expect luxury, just a nice quiet and clean room with reasonable amenities. On these points I am satisfied, which is why I would recommend it to others. I do understand that your staff was overwhelmed on the day we arrived. On the other hand, the room was not inexpensive and a great deal of my time and energy went into correcting the room configuration which I had detailed exactly in advance. I will have to caution others to make sure they are getting what they pay for BEFORE they check in so that they can enjoy their stay."


5 out of 10 | Verified Guest stayed March 26, 2005

"Pre-booked a suite consisting of a queen in the bedroom with a double and fold down sofa in the livingroom. On arrival hotel said this did not exist and we could not have five persopns in one room as against Canadian law. Charged an extra 55 dollars per night for an upgrade. Having travelled for 16 hours with my wife and three children and arriving in a major city with little knowledge of the area forced to accept this. All other hotels on our stay (3 Holiday Inns, 1 Delta, 1 Marriot) happy to have five persons in room."


4 out of 10 | Patrick stayed December 11, 2004

"Common areas are well maintained, but our suite had dirty stained carpets and couch, a blown fuse in the kitchen that they never did fix (we made toast in the living room ) .... the place needs some tlc throughout, not just in the lobby."


3 out of 10 | Michael stayed August 30, 2004

"The pictures looked like the place was a clean and modern facility with comfortable beds, but it did not meet these expectations."


4 out of 10 | Gerry stayed August 04, 2004

"The hotel is a bit run down. Needs to be modernised. Just two lifts were in operation, entailing long waits at peak times."


9 out of 10 | Valsa stayed July 21, 2004

"I am looking forward to staying here again. I'd recommend this Hotel to family and friends."


8 out of 10 | Verified Guest stayed July 10, 2004

"The hotel was good overall - however the noise on Church street through the night was quite loud."


8 out of 10 | Greg stayed November 02, 2003

"Nice place to stay. Good size 1 bedroom with clean kitchen, iron & board, very comfortable & on-site parking."

Map Marker Town Inn Suites
620 Church Street, Toronto, ON