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Toronto Plaza Airport Hotel

Toronto Plaza Airport Hotel is a 3 star hotel in Toronto, Ontario, Canada 1677 Wilson Avenue, Toronto, ON, Canada
Estimated Price
$83
CAD
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Guest Reviews
Amenities
Booking Information

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11-minute drive from airport, free brekafast & airport shuttle, mixed room reviews

Pros
  • Free Wi-Fi, free continental breakfast, free parking, free airport shuttle
  • Many guests were pleased with the hotel's proximity to the airport and shopping
  • The hotel's rates were found to be budget friendly
  • Some guests were satisfied with their clean and comfortable rooms
Cons
  • Some lodgers reported worn rooms, poor Wi-Fi signals and broken heating/air conditioning
  • The hotel's breakfast was described as limited and unhealthy by a few guests

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Editor's Analysis
Updated on Apr 6, 2014
Overview
Located about a 2-minute drive from the nearest Highway 400 on-ramp and an 11-minute drive from Toronto Pearson International Airport (YYZ), the Toronto Plaza Airport Hotel is geared towards car or air travellers who require a well-priced hotel with on-site dining, a free airport shuttle and easy highway access.

Each of this smoke-free hotel's air-conditioned guest rooms comes equipped with free Wi-Fi, cable TV, a coffeemaker, a desk, an iron and ironing board and a hair dryer. Rooms with a microwave, a mini-fridge and a seating area are also available, as are wheelchair-accessible rooms. Pets are not permitted.

Hotel amenities include an indoor pool, a hot tub, a sauna, a fitness centre, meeting/banquet space, a business centre, a games room, guest laundry, vending machines, free parking, a free continental breakfast, a lounge and on-site dining at Greenery Restaurant, which serves breakfast and lunch daily. A free airport shuttle is also provided (please contact the hotel for details).

North York Sheridan Mall is roughly a 3-minute drive away, while downtown Toronto is 26 minutes away by car. Toronto Congress Centre is about an 8-minute drive from the hotel and Downsview Park is a 6-minute drive away. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free Wi-Fi, free parking, no pets, wheelchair accessible. (Call Date: March 25, 2014)
The Good
Guest reviews consulted for this analysis showed positive responses towards the hotel's location, rates and rooms.

The hotel's location was convenient for many lodgers. They found it close to the airport, shopping, restaurants, a convenience store, highway access, public transit and Sheridan Mall.

Several reviewers were pleased with the hotel's rates. They described them as reasonable, unbeatable, budget friendly and cheap.

The hotel's staff were complimented by several travellers. They were characterized as friendly, efficient, accommodating and helpful. 

Some guests were satisfied with their accommodations at the hotel. They described their rooms as clean, spacious, well equipped, well maintained and quiet, with comfortable beds. Some patrons were disappointed with their lodgings, however (see below).

The Bad
Guest critiques sourced for this review showed negative responses towards the hotel's rooms and free breakfast.

Although some guests were satisfied with their clean and comfortable rooms, some lodgers criticized their accommodations. They reported poor Wi-Fi connectivity, dated decor, worn furniture, fixtures, appliances and carpets, broken heating/air conditioning, some cleaning issues and noise transfer from guests in adjacent rooms.

The hotel's free breakfast was a disappointment for a few lodgers, who described it as unhealthy, limited and not replenished when items ran out. One patron noted, "Continental breakfast lacked fruit/veggies and a better selection of proteins. Could have been more nutritional and used eco-friendly disposable plates/cutlery".
Expedia.ca guest reviews rated the hotel 2.7 out of 5 with a 65% recommendation rate from 530 reviews.

Booking.com guest reviews rated the hotel 6.4 out of 10 from 373 reviews.

TripAdvisor.com guest reviews ranked the hotel #123 of 141 Toronto hotels with an average rating of 2.5 out of 5 from 90 reviews.

The author called the hotel on March 25, 2014 to verify some information.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.


Guest Reviews
5.7
Mediocre
Guest Rating Explained
Rating: 5.7 / 10 Details

No. of guest reviews: 59
Guest Recommended: Mixed
Guest Ranking Explained

Toronto Plaza Airport Hotel is #133 out of 141 hotels in Toronto ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Negative
Verified Guest from Toronto, ON CA rated Toronto Plaza Airport Hotel 4 out of 10 on September 01, 2013 Verified Guest Hotel Review

"Absolutely horrible, bad customer service."
"Good for a one night emergency stay, but that is about it. The customer service is absolutely horrible. There were 4 loud hot machines outside in the hall (I assume for bed bugs control) that blew ALL NIGHT LONG. When I called to complain the representative told me it was a "maintenance" service at place and must stay on for 24 hours. They had extension cords running out from our room into the hall to power these loud machines, taking up two of our outlets and running through our room. The cable was not working and I called to repair it the minute I got to my room and he said he will have someone come and fix it, no one came. I asked to be relocated and he said that there was no rooms left (this was 3PM) I called later on in the night and the same guy told me I should have called when I checked in and there would have been rooms available. I was told TWO different stories."
Hotel review by guest is Positive
Gord from Welland, ON CA rated Toronto Plaza Airport Hotel 8 out of 10 on October 08, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Worcester, GB rated Toronto Plaza Airport Hotel 7 out of 10 on October 04, 2011 Verified Guest Hotel Review
Hotel review by guest is Negative
Verified Guest from Hamilton, ON CA rated Toronto Plaza Airport Hotel 4 out of 10 on May 22, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Edmonton, AB CA rated Toronto Plaza Airport Hotel 10 out of 10 on January 17, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Hksar, HK rated Toronto Plaza Airport Hotel 10 out of 10 on January 16, 2011 Verified Guest Hotel Review
Hotel review by guest is Negative
James from Scarborough, ON CA rated Toronto Plaza Airport Hotel 5 out of 10 on June 27, 2010 Verified Guest Hotel Review

"the front desk staff could barely speak english, and thet were trying to tell us we had no reservation, we even spelled our last name 3 times, finally after the 3rd spelling they understood us and confirmed our reservation..not impressed. Also the room had a mildew smell and there was a dark ring around the tub"
Hotel review by guest is Positive
Verified Guest from Dearborn, MI US rated Toronto Plaza Airport Hotel 7 out of 10 on April 25, 2010 Verified Guest Hotel Review

"Suitable."
"Location is good, approx. 1/2 an hour to Toronto, grocery store and gas station nearby as well as Blockbuster and a shopping mall within 5 minutes driving. My room was cleaned daily. Good stay especially that you will probably spend most of the time touring the city."
Hotel review by guest is Negative
Verified Guest from Garfield Hts., OH US rated Toronto Plaza Airport Hotel 5 out of 10 on March 20, 2010 Verified Guest Hotel Review

"An economy hotel in an economy area..."
"Hotel needed a little better maintenance staff, lots a minor dents and scratches. Thermostat didnt work, TV was decent, lounge closed early, cleaning staff put a broken coffee pot in the maker, they did replace it quickly, but stll it was broken and was easily seen. On the plus, king bed and pillows were nice and room was comfy, would not have paid full price."
Show older reviews
Hotel review by guest is Positive
Verified Guest from Belleville, ON CA rated Toronto Plaza Airport Hotel 9 out of 10 on December 25, 2009 Verified Guest Hotel Review

"I didn't get to stay as long as I would have liked because of some airline issues, but the few hours I was there, I found it to be a very nice hotel with helpful staff."
Hotel review by guest is Positive
Margaret from Hanmer, ON CA rated Toronto Plaza Airport Hotel 9 out of 10 on March 21, 2006 Verified Guest Hotel Review

"Staff were very friendly and attentive---from front desk to the shuttle driver to the restaurant (where we got to practice our Spanish even!) to even the guy painting the ceiling in the pool! Your strength is definitely your people (but the hairdryer and fancy shampoo didn't hurt either after a long trip in the jungle!) Thanks for everything! We'll be back..."
Hotel review by guest is Positive
John from Ottawa, ON CA rated Toronto Plaza Airport Hotel 7 out of 10 on March 12, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Mary from Ottawa, ON CA rated Toronto Plaza Airport Hotel 7 out of 10 on March 12, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Kendall from Riverbank, NB CA rated Toronto Plaza Airport Hotel 9 out of 10 on March 04, 2006 Verified Guest Hotel Review
Hotel review by guest is Negative
Verified Guest from North Vancouver, BC CA rated Toronto Plaza Airport Hotel 3 out of 10 on February 28, 2006 Verified Guest Hotel Review

"They have bomber hinges on the doors and the doors slam. This started around 9 p.m. as the truckers made their trips to the ice machine, went to midnight, and started again at 3 a.m. as the truck drivers left. The bathroom fan was not working, there was black mould growing down the wallpaper, and if you used the toilet, the smell stayed in the suite for hours."
Hotel review by guest is Negative
Verified Guest from Montreal, QC CA rated Toronto Plaza Airport Hotel 4 out of 10 on February 20, 2006 Verified Guest Hotel Review
Hotel review by guest is Negative
Niharika from Kitchener, ON CA rated Toronto Plaza Airport Hotel 5 out of 10 on October 04, 2005 Verified Guest Hotel Review

"I enjoyed me stay at this hotel, however , i would suggest that the housekeeping department pays a little more attention to finer details...citing instance frommy stay at your hotel - 1.the shade of the lamp was almost upside down(not broken). 2. In the washroom--no stopper for the bath tub(complete turn off). 3.Did you guys want us to drink water from the washroom..coz there was no jar with water!! 4.Coundnt order food from hotel even at 5:30pm (although it opens at 5pm). My stay at this place was a good stay because of the people i was with...if lil things like the above mentioned things were taken care of then my stay would have been fantastic! You guys can defintely do a lot better job :) Good Day!"
Hotel review by guest is Negative
Verified Guest from Bellevue, WA US rated Toronto Plaza Airport Hotel 4 out of 10 on September 19, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Vicki from Sanborn, NY US rated Toronto Plaza Airport Hotel 8 out of 10 on September 18, 2005 Verified Guest Hotel Review

"The woman at the front desk when we checked in gave us very vague directions to the train to take downtown, we could not find it and ended up driving which made us late for our appointment."
Hotel review by guest is Positive
Darlene from Sherkston, ON CA rated Toronto Plaza Airport Hotel 9 out of 10 on July 14, 2005 Verified Guest Hotel Review

"Pool never had towels - was told they were provided in the pool area. Had to call both days to front desk to get towels. The second day, an hour went by and they still had not been delivered - had to call a second time and wait when I wanted to get out of the pool. Viola, the housekeeping woman, was EXTREMELY polite. She opened and held doors for me and apologized for having to give me room 333 instead of 330 as she hadn't had a chance to clean it yet. The second day, she asked me if I wanted anything extra. She went the extra mile - she deserves recognition!"
Hotel review by guest is Positive
William from London, ON CA rated Toronto Plaza Airport Hotel 8 out of 10 on March 27, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
James p from Ottawa, ON CA rated Toronto Plaza Airport Hotel 9 out of 10 on February 08, 2005 Verified Guest Hotel Review

"watch the billing as we were impacted by an error in the stated rate. It seems the order processor input the wrong rate to be applied by $10/ night. The hotel staff handled this situation exceptionally as I did have a copy of the confirmation notice which they honored. I was very impressed with how they handled this difference. Their attidude was the customer was right. I was impressed. I will definitely book this way again as it worked well & the hotel was as good as advertized. Thanks all !! Jim"
Hotel review by guest is Positive
Verified Guest from Sudberry, ON US rated Toronto Plaza Airport Hotel 7 out of 10 on September 05, 2004 Verified Guest Hotel Review
Hotel review by guest is Negative
Bruce from Brandon, MB CA rated Toronto Plaza Airport Hotel 4 out of 10 on August 21, 2004 Verified Guest Hotel Review

"Be careful when taking the airport shuttle service as more than one Ramada Inn picks up at the same location and they do not clearly explain this problem. We as well as a second couple ended up at the wrong hotel within an hour of each other.......a very common problem for the past two YEARS, yet to be resolved!"
Hotel review by guest is Negative
Verified Guest from Wixom, MI US rated Toronto Plaza Airport Hotel 2 out of 10 on July 22, 2004 Verified Guest Hotel Review

"The hotel advertises itself to be "the closest family hotel to Canada's Wonderland." Not true at all. It took a half hour to get to Wonderland, when we were expecting it to be much closer. The room was older and dirtier than it looked online. We were very disappointed in our stay. In fact, we tried to find another hotel, but had no luck."
Hotel review by guest is Negative
David from Kirkland, WA US rated Toronto Plaza Airport Hotel 4 out of 10 on July 19, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Sao Paulo, BR rated Toronto Plaza Airport Hotel 7 out of 10 on January 16, 2004 Verified Guest Hotel Review
Hotel review by guest is Negative
Verified Guest from Montreal, QC CA rated Toronto Plaza Airport Hotel 2 out of 10 on November 05, 2003 Verified Guest Hotel Review

"I will absolutely not stay here again."


Amenities

  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Airport shuttle
  • Concierge
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Non-Smoking Rooms
  • Banquet Facilities
  • Conference Room(s)
  • Currency Exchange
  • Multilingual Staff
  • Safe-Deposit Box
  • Sauna
  • Security Guard
  • Refrigerator
  • Cable / Satellite TV
  • Bath / Hot Tub
  • Wake-up Service
  • Meeting Rooms
  • Coffee / Tea Maker
  • Microwave
  • Hair Dryer
  • Complimentary Toiletries
  • TV
  • Laundry service
  • Spa bath / Jacuzzi
  • Garden
  • Photocopier
  • Jacuzzi
  • Bathrobes
  • Shower
  • En suite
  • Private Bathroom
  • Private Toilet
  • Pool Indoor
  • Coffee Shop/Cafeteria
  • Luggage Storage
  • Designated Smoking Area
  • Ice Machine
  • Vending Machines
  • Family Room
  • Self Laundry
  • Free Parking

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5.7
Mediocre

#133 out of 141 hotels in Toronto city based on 59 guest reviews

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Customer Service: 1-800-359-6279 from the USA and Canada (International Callers: Dial Toll Free 00-800-8607138 or +1 210-507-5997 and mention "Promo Code 5072"). Hotel Reservations Center and Customer Service Hours: Open 24 Hours a Day, 7 Days a Week.

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