OverviewThe Toronto Marriott Downtown Eaton Centre Hotel is located on the east side of Bay Street between Dundas Street West and Queen Street East in Toronto, Ontario. The hotel is a very short walk (350m) to the Dundas Station subway station and both Ryerson University and the University of Toronto are within 1.5km of the property.
Major tourist attractions such as the Hockey Hall of Fame, the Rogers Centre, the Air Canada Centre, and the CN Tower are all within 2.5km of the hotel.
Hotel facilities at the 18 story non-pet friendly property include a business centre, dry cleaning, ballrooms, valet parking ($32 daily), self parking ($26 daily), a bar/lounge, banquet facilities, and an indoor swimming pool. The parking garage has a height clearance of 2.01m or 79 inches.
There are 461 rooms at the non-smoking hotel which include 436 guest rooms and 25 suites. Common room amenities include air conditioning, climate control, desks, hair dryers, in-room safes, coffee makers, irons with ironing boards, and cable television. Internet access costs $15.95 daily and with that fee guests also receive free local calls.
Check in time at this hotel is 3pm while check out time is noon.
The GoodGuests who stayed at the Toronto Marriott Downtown Eaton Centre Hotel were generally impressed with the property. Guests frequently made positive statements about the location of the hotel, the staff at the property, and the guest rooms.
The location of the hotel was well-liked for being central in downtown Toronto and several guests indicated that they found the hotel's proximity to nearby shopping convenient. Multiple guests specifically indicated that they liked having easy access to Eaton Centre mall, a major shopping centre in downtown which was "attached" to the hotel.
Numerous guests also thought highly of the staff at the hotel. They were consistently described as "helpful" and "friendly" with relatively few complaints.
The rooms at the hotel also received good reviews and they were commonly described as "clean." Many guests also felt that they were spacious and some guests felt as though their rooms were well decorated. Multiple guests enjoyed the downtown views that they had, several guests called their rooms "comfortable," and many of those guests specifically mentioned the beds.
The Bad
Guests that stayed at this hotel that were critical of the property sometimes had problems with the staff. However more broadly guest concerns focused on what they received for their room rates. This concern was not typically in regard to the rooms themselves, which guests usually liked, but rather numerous guests were unhappy that the hotel charged extra for many services.
Specifically, many guests disliked paying extra for breakfast, for Internet access, and for parking as none of these services were included in room rates.
Some guests that may not have minded paying something for these services still thought that what was actually charged was too much. Paid parking in particular received a lot of negative reviews as many guests called it "expensive."
Besides concerns over add on-charges, this hotel generally seemed to be very well-liked.
Priceline.com guest ratings averaged to 8.9 points out of 10 and the hotel ranked 4th out of 80 Toronto hotels.
TripAdvisor.com ranked the hotel 25th of 120 Toronto hotels and the site had 294 reviews.
Booking.com guest ratings averaged to 8.6 points out of 10 and the site had 86 reviews.
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Analyzed by Shane L.
With ample personal travel experience and years of professional hotel work experience, Shane is prepared and determined to help travelers find what they want when booking Canadian hotels.
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