Centrally located, friendly staff, and clean rooms but some problems with parking
- Several guests liked the central location of the hotel
- Many guests thought that the staff were professional, friendly, or helpful
- Many guests thought the guest rooms were clean, spacious, and/or comfortable
- Several guests disliked parking off-site as getting back to the hotel was "confusing"
- Wireless in-room Internet, breakfast, and local calls all cost extra
Updated Apr 19, 2012
6 out of 10 | Verified Guest stayed June 07, 2013
"I was absolutely offended when I asked for a king size bed when reserving my room and upon arrival I was told I was "upgraded" to 2 queen beds and a handicap washroom. My 2 days were terrible as I started my day in a shower where water was flowing everywhere because there was no devider between the shower and the rest of the washroom. Could not shower as I had to use one hand to always hold the shower head and hose. Very bad experience and terible customer service when I told the front desk."
9 out of 10 | Verified Guest stayed November 05, 2011
"This hotel has an amazing location, beautiful rooms, and mostly friendly staff. I would recommend it if you need to be right downtown in TO. However, unless you want it, unsubscribe to the automatic $2 Globe & Mail, and don't drink the $3 bottles of water in your room. Otherwise - enjoy!"
9 out of 10 | Verified Guest stayed April 14, 2010
"Great stay - comfortable room & beds."
"The hotel is beautiful; the restaurant, Matisse, has a good menu, not expensive and the food was delicious. The rooms were a bit expensive"
8 out of 10 | Alana stayed September 26, 2009
"I liked the fact that the people at the front desk were friendly and not uptight."
9 out of 10 | Verified Guest stayed August 07, 2005
"This hotel's location is execellent, right by the subway and the attractive shopping district. Our two teenage girls enjoyed the Bloor street shopping very much. Royal Ontario museum is near by as well. There are many good restaurants around within walking distance."
8 out of 10 | James stayed May 08, 2005
"I bought the romantic package getaway,which included certain things that I had to remind the hotel staff of. Other than that, the hotel was first class."
8 out of 10 | Kevin stayed November 23, 2003
"Nice and close to Gay Business District and Subway."
7 out of 10 | Stanley stayed November 02, 2003
"The lighting in the room was very poor. The bathroom was very small and the room, itself, very large. I always find it very hard to understand the (architectural) design in hotels where this situation exists."