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Toronto Don Valley Hotel & Suites

6.9 | Fair
MAP

Pet-friendly Toronto-Don Valley hotel with indoor and outdoor pools but mixed reviews

Pros
  • Free amenities: Wi-Fi, newspapers
  • Many found clean and comfortable rooms
  • Location was handy to the DVP expressway, shopping and restaurants by car
  • Staff were usually called friendly and helpful
  • Several guests enjoyed meals on site
Cons
  • Parking is $11.95 + tax per day
  • Some found the rooms dated, or in need of better cleaning and maintenance
  • Guests were upset to be asked for a damage deposit at check-in
  • Some complained of noise from partiers, neighbours and in-room heaters
  • Some said the Wi-Fi did not work well
  • Some guests were upset over extra charges: resort-facility fee, parking and mini-fridges
  • Some guests found the restaurant overpriced
Freebies
Free Wi-Fi
Editor's Analysis
Updated Mar 17, 2016
Overview
This north Toronto hotel is located just off the Don Valley Parkway (DVP expressway), a 14-minute drive from Toronto's city centre. It offers some renovated rooms, a restaurant, scenic views from balconies and large indoor and outdoor pools.

The smoke-free hotel offers 353 rooms. All rooms include free Wi-Fi, cable TV, a Keurig coffeemaker, a desk, an iron and ironing board, a hair dryer and climate control. Rooms are furnished with 2 double beds or 1 king bed. Room extras include a heated bathroom floor, a separate bedroom, a living room, a dining table, a mini-kitchen (mini-fridge, microwave, sink), and a balcony with a Muskoka chair. Accessible rooms are available. Mini-fridges can be rented for $20 per stay or week.

Parking (outdoor and indoor) is available for $11.95 plus tax, per day. Pets are welcomed for $20 per pet, per week.

Reflections restaurant serves a buffet breakfast, and DV bar | bistro serves lunch and dinner on site. Limited room service is available.

Hotel amenities include an indoor pool, an outdoor pool a poolside bar, a sauna, a steam room, a fitness centre, a business centre, dry cleaning, a convenience store, safety deposit boxes, lobby snack shop, free newspapers and meeting rooms. 

York University Glendon Campus is a 14-minute drive, while the Ontario Science Centre is a 4-minute drive from the hotel. Shops at Don Mills (groceries, restaurants, cinema, retail shops) is a 6-minute drive, and CF Fairview Mall (The Bay, Sears, restaurants, cinema, retail shops) is a 7-minute drive away. Toronto Pearson International Airport (YYZ) is a 20-minute drive, without traffic. (All travel times: Google Maps)

Confirmed with the front desk on March 16, 2016: mini-fridges can be rented for $20 per stay or week, the hotel charges a 3% facilities fee, all rooms have a Keurig coffeemaker, suites have a mini-kitchen
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The Good
Guests had mixed opinions of the hotel overall, but some guests enjoyed their stay at this hotel, considering it to provide good value for an otherwise expensive hotel market. 

Some guests found clean, spacious and comfortable rooms. Guests liked the heated bathroom floors and the fresh air available in their rooms from walk-out balconies.

The location was handy for guests with cars or those who were accessing offices or events nearby. It provided easy access to the DVP expressway, and all amenities were available within a short drive. There wasn't much in walking distance but guests did find a Tim Hortons a 2-minute walk away and said it was handy to the bus stop, right out front. (Restaurants located at Shops at Don Mills would take about 35 minutes to access on foot.)

Some guests enjoyed breakfast or other meals on site.
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The Bad
Guests often left detailed reviews of what needed improvement at the hotel and many complained of poor customer service.

Some pointed to areas of the hotel that needed better maintenance. They cited mould in the hotel's steam room, bathroom fans not working, bathroom tiles mouldy, broken hair dryers, a rickety and slow elevator, peeling wallpaper and paint, and musty odours. Some found the bathtubs had an uneven surface for standing on to take a shower --they described it as similar to standing on a waterbed. Many just said their rooms were dated.

Some guests were disturbed by noise from: in-room heaters, conversations of neighbours and partying guests.

Guests sometimes said the rooms were dirty. Recent complaints posted online were: dusty surfaces, poorly vacuumed or dirty carpets, balconies that were not cleaned from cigarette butts or glasses, and dirty shower curtains.

Hotel policies were sometimes an irritant for guests who were charged large damage deposits at check in and extra, unexpected fees such as a 3% facility-resort fee. Guests often reported billing issues and difficulty in resolving these issues with the hotel as they said the hotel would fail to answer, would delay in responding or would not call back.

Guests often felt the restaurant was overpriced.

Due to busy traffic conditions in the GTA, some felt the hotel was a little far from downtown Toronto.

Guests often complained about Wi-Fi not working well.

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Show Sources
Sources
Hotels.com guest reviews rated the hotel 3.5 out of 5 from 1,311 reviews.

Expedia.ca guest reviews rated the hotel 3.5 out of 5 from 1,802 reviews.

TripAdvisor.com guest reviews ranked the hotel #88 of 138 Toronto hotels with an average rating of 3 out of 5 from 566 reviews.

Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
6.9
Fair
#
104 / out of 138
hotels in Toronto

Rated 6.9/10 based on 5606 reviews

Ranked #104 out of 138 hotels in Toronto

5606
Map Marker Toronto Don Valley Hotel & Suites
175 Wynford Drive, Toronto, ON