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Trendy downtown Toronto boutique hotel with modern decor, restaurant, rooftop pool & lounge

Pros
  • Free amenities: Wi-Fi, wired Internet, pet stays, newspapers
  • Comfortable, clean and modern rooms, said many guests
  • Wi-Fi was rated as excellent by guests
  • Guests enjoyed meals at the Lobby Bar, Thompson Diner and Colette dining room
  • Rooftop pool and lounge offered great views and ambiance said guests
  • Staff friendly and helpful said guests
  • Location was convenient to restaurants and bars on King Street, Rogers Centre and public transit
Cons
  • Valet parking is $45 and self-parking is $30 per night, plus tax
  • Guests were often disappointed to not have access to the rooftop pool and lounge, due to it being rented out to a group
  • Loud music from the nightclub on site a disturbance to guests
  • Some felt the hotel lacked the polish of a true luxury hotel
  • In-room furniture looked nice but not very functional said some guests
Freebies
Free Wi-Fi
Free Internet
This hotel is an Editor's Pick for...
Editor's Analysis
Updated May 30, 2016
Overview
This boutique hotel offers stylish rooms with on-site dining and entertainment near the King West club zone.

The hotel has 102 smoke-free rooms over 10 floors. All rooms include free Wi-Fi, free wired Internet, a 42" flat screen TV with cable and pay-per-view movies, Nespresso machine, a mini-bar, a desk with chair, iHome dock, a laptop safe, an iron and ironing board, a hair dryer, hardwood floors, floor-to-ceiling windows, marble bathrooms with heated floors and climate control. Rooms are furnished with 2 double beds or 1 king bed. Room extras include a separate bedroom, a living room, a dining room, a kitchenette, a full kitchen, a soaker tub, a billiards table and a powder room.

Valet underground parking with full in-out privileges is available at $45 plus tax per day. Self-parking is available for $30 plus tax per day. Pets are welcome at no extra charge.

Dining options at the hotel include The Thompson Diner and Colette Grand. The Thompson Diner features classic but upscale diner choices and a full service bar open 24 hours daily. Colette Grand is open for lunch and dinner and offers a bakery with coffee, a dining room and a patio overlooking Memorial Park. Room service is available 24 hours.

The hotel offers various lounges: The Lobby Bar, The Rooftop Lounge and Wildflower. The Lobby Bar offers high-style lounge atmosphere with light fare. The Rooftop Lounge is open year round, offers DJ music and overlooks the pool. The Wildflower is a nightlife lounge open Thursday to Sunday from 11 pm, guest list only.

Hotel amenities include a rooftop pool, a rooftop lounge, a 24-hour fitness centre, a sauna, concierge, a business centre, dry cleaning, a screening room, elevators, free newspapers and meeting rooms.

Toronto Eaton Centre (mall shopping, restaurants) is a 10-minute drive or 25 minutes by street car. CN Tower, Rogers Centre and Ripley's Aquarium are 6 minutes' drive or a 14-minute walk away. TIFF Bell Lightbox is also a 14-minute walk and Roy Thompson Hall (Toronto Symphony and TIFF gala) is an 18-minute walk or 7-minute drive from the hotel. Toronto Pearson International Airport (YYZ) is 20 minutes by car without traffic or 55 minutes by UP Express public transit. (All travel times: Google Maps)

Confirmed with the front desk on May 30, 2015: parking rates, free Wi-Fi and free wired Internet plus premium Wi-Fi is also available for $15 per day for 2 devices, rooms offer pay-per-view movies and the hotel is non-smoking and pet-friendly--pets stay free
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The Good
Guests typically enjoyed their stay at this hotel.

The rooms were well liked. They were stylish with modern furnishings, hardwood floors, luxury bed linens and marble bathrooms with good rain showers. Many enjoyed city views from floor-to-ceiling windows.

The food on site was invariably pleasing. Whether for room service, at the Thompson Diner, the Lobby Bar or at Colette dining room guests typically discovered great food, generous portions and reasonable prices.

Guests typically liked the location. It was in walking distance to Rogers Centre and many restaurants and bars along King Street. Public transit was easily accessible.

Staff did a good job for the most part. Guests often reported friendly interactions with staff and some found them professional.
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The Bad
Guests who did not enjoy the hotel usually had the same issues.

It was a 'nightclub with rooms', according to one reviewer and this was the sentiment of several guests who found it too loud to sleep and otherwise did not like the atmosphere. They said the elevator and hallways were too dimly lit, the music too loud in the reception area making it hard to hear the front desk staff, there were drunken club patrons making noise outdoors and loud DJ music at the nightclub on site.

Several guests spoke of their disappointment to discover that the rooftop terrace and lounge were off limits to them, as they had booked this hotel due to the draw of that amenity. Unfortunately for the guests of the hotel, the rooftop lounge is sometimes booked out to groups and may not be available for guests' enjoyment.

Guests were not always impressed with the rooms and recent room complaints were: uncomfortable desk chair and desk too high to be functional, doors did not close all the way leaving the possibility of it being unlatched, no top sheet offered on the bed, in-room furniture very uncomfortable, tiny table unstable and too small for room service tray, no tea making facilities in room, houskeeping stingy with the shampoo and soap, bathroom dimly lit, no turn-down service, mini-bar items pricey, bottled water an extra $5, noise from the hallway and street noise very loud.


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Show Sources
Sources
TripAdvisor.com guest reviews ranked this hotel #19 out of 137 hotels in Toronto, and rated it 4 out of 5, based on 941 reviews.

Booking.com
guest reviews rated this hotel 8.6 out of 10, based on 227 reviews.

Expedia.com guest reviews rated this hotel 4.3 out of 5, based on 196 reviews.


Editor's Analysis by Candice F.
Analyzed by Candice F.
Having travelled to 25 countries on 5 continents, Candice understands what a traveller is looking for when booking a hotel. She currently lives in Chiang Mai, Thailand, but originally hails from Toronto, Ontario.
Guest Reviews
8.3
Very Good
#
41 / out of 138
hotels in Toronto

Rated 8.3/10 based on 1368 reviews

Ranked #41 out of 138 hotels in Toronto

1368
Map Marker Thompson Toronto
550 Wellington Street W, Toronto, ON