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Guest Reviews
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8.0
Very Good
#14 out of 72
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Guest Rating Explained
Rating: 8.0 / 10
| Hotel Rating Breakdown |
| Amenities: |
8.6 |
| Cleanliness: |
8.4 |
| Location: |
8.2 |
| Comfort: |
8.4 |
| Service: |
7.6 |
| Value: |
7.1 |
Details
No. of guest ratings: 27
Guest Recommended: Yes
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Popularity Ranking Explained
Rating: #14 out of 72 hotels in Toronto ranked by guests.
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John from Battle Creek, MI US stayed on June 20, 2006
"This may be a little difficult to do well, due to the conflicting nature of my reflections. I have stayed at the Harbour Castle a number of times, and it really is world class hotel, in my opinion, in about every way. I guess it is true though that we tend to remember what happened to us last (sort of like "Yeah, but what have you done for me lately?").
I went through a double knee replacement since the last time I stayed at the Harbour Castle, and I was about three months into a long and much more complicated recovery than anyone expected when we recently booked rooms there again. I have a legitimate handicap sticker that hangs from my mirror, authorized by the Secretary of State's office in my home state, Michigan. The reason for my use of the handicap sign is that it is still very difficult for me to walk any kind of distance. Knowing that the self-park lot for the Harbour Castle is at least a 1/8 mile walk from the hotel, I was sure that there would be some kind of accomodation for handicap parking that would reduce the distance in some fashion, but upon arrival, the door captain indicated that the good news for me was that unless my handicap required machinery to help me get around (I only use a cane), the extent of accomodation was valet parking for for $30.00 per night.
Maybe I'm grumpy from this recovery taking as long as it has, but that jolted me, and has managed to stick in my memory."
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Anonymous guest from Barry, ON CA stayed on April 30, 2006
"There were some mold stains by the outlet for the heating/cooling unit that made me warry about the air quality. The bed was very very comfortable."
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Pierre from St-denis Sur Riche, PQ CA stayed on April 27, 2006
"It's quite expensive for the size of the room, but it was very quiet and comfortable with a nice view on the harbour and most important, I've got service excellence by great peoples."
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Shelli from Ft.lauderdale, FL US stayed on January 02, 2006
"The hotel was very lovely, we were upgrated to a room with a view which was great. We went ice skating on an outdoor rink just a 10 minute walk away, on the water. There were also great restaurants close by. The bed was ultra comfy."
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Nilesh from Etobicoke, ON CA stayed on January 02, 2006
"The bed sheets were dirty. They had asked me for any special request all i asked was for the champagne and strawberries to be placed on the bed ao when we arrived they would be there. Instead we had to wait for an hour to get them. The room service was rude and looked as if they all wanted a tip even for poor service. A tip is a privillege based on great service in which we had none. I will never stay there again!"
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Jeanne from Auburndale, MA US stayed on October 29, 2005
"Beware! Parking a car is very expensive there. Also, while convenient, everything is a bit of a hike, so bring appropriate shoes."
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Richard from Windsor, ON CA stayed on August 12, 2005
"I found that the extra friendly staff made our stay."
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Nicola from Dublin, IE stayed on July 29, 2005
"The room was beautiful with a stunning view of the lake. Wish we were staying there longer."
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Audrey from Marina Del Rey, CA US stayed on September 06, 2004
"pillows were difficult to sleep on"
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Suzanne from Co. Meath, IE stayed on August 25, 2004
"House keeping arrived too early.... this is okay when you are are business but not holiday... maybe this can be taken into account."
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Anonymous guest from Drumheller, AB CA stayed on August 21, 2004
"great place to stay, very good location!"
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Jim from Windsor, ON CA stayed on November 02, 2003
"Actually l iove the Westin St. Francis in San Francisco
and I thought the Westin Harbour Castle would be the same.
We knew check-in time was at 3:00 pm but we drove to
Toronto early to avoid the traffic. My girlfriend asked if it was
possible to check in early ( we arrived at 10:00am). The girl at the front
desk said no because the computer systems were not up yet and to come
back later at 12:00pm. What were we suppose to do for two hours??? We stayed in the lobby and went back at
11:00am and the girl finally made an effort to try to get us a room. The
only room they had available was a standard room with two double beds. Since
I was really tired I said fine. It just didn't seem like they cared. You
pay $200 a night for bad service. I got sick and we had to stay in. WE ordered
room service and the food was okay. For the price you were paying, it should have
been better. My girlfriend order red snapper and couldn't eat it because it
was really bad."
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Overview & Amenities
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Set on the shores of Lake Ontario, the Westin Harbour Castle, Toronto offers luxurious accommodations in the heart of cosmopolitan Toronto. Its 977 rooms and suites overlook the lake and the city skyline and offer all the amenities and comforts. Hairdryers, coffeemakers, irons, refreshment centers, and bathroom amenities are only the beginning. Relax in the hotel's fitness center, with indoor swimming pool, squash courts, outdoor tennis court, massages, whirlpool, sauna, and steam room.
Dining is always a pleasure at the Westin Harbour Castle, Toronto. Toula serves fine Italian cuisine representing the country's 21 regions. Its 38th floor location has panoramic views of the city and the lake. For lighter fare, try the Chartroom, open for three meals daily, or the Coffee Bar, serving coffee and light snacks. The Lobby Lounge serves cocktails as well.
Policies
Guarantee:
Cancel:
Check-In: 1500
Check-Out: 1200
Services Description
On-site facilities -
general facilities -
dataport elevators
gift shop handicap facilities
ice/vending machines indoor pool
lounge meeting room
non-smoking rooms restaurant
sauna spa
whirlpool
chargeable facilities -
business center
fitness center hours - from 0500 to 2300
health club hours - from 0500 to 2300
parking facilities -
disabled parking 24 hours
garage parking 24 hours 30.00 cad
valet parking 24 hours 30.00 cad
public area facilities -
high speed internet access 10.95 cad in all rooms.
additional onsite facilities -
- high-speed internet - available in all rooms for
10.95cad per 24 hour period.
off-site facilities -
parking facilities -
outdoor parking 17.00 cad self 2 blocks
additional offsite facilities -
- florist - 1km from the hotel
meeting and convention facilities -
capacity of largest meeting room - 3000
capacity of smallest meeting room - 10
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Attraction Info
Dining Info
Recreation Info
On-site recreation -
cardio vascular exercise children s activities
exercising rower
stair stepper stationary bike
steam bathing sunbathing
tennis treadmill
weightlifting
onsite recreational activities -
- health club - 0500-2300/daily newly upgraded health
club overlooks the picturesque toronto island and
lakefront with access to a sundeck - pool- 0500-2300
daily indoor heated pool with outdoor terrace.
length...16 meters..Depth..5 meters. no lifeguard on
duty. children must be supervised by an adult. .-
children program -0500-2300 daily westin kids club
children undr 12 must be accompanied by adult.
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Room Type Descriptions
roh -
max occupancy - 5
max nbr of rollaways - 1
room description -
all towers rooms feature an exclusive registration and
check-out area. the private lounge for towers guests
serves complimentary continental breakfast and hors d
oevres. towers guests also receive nightly turndown
service..Special room amenities such as luxurious
bathrobes and linens..Full length
mirrors..Telephones..Hairdryers..Mineral water..Valet
stands..Complimentary daily newspaper..Exclusive
decor..Live flowers or plants..Make-up mirrors..Special
soaps..Shampoos..Luxury toiletries. - introducing
westins newest innovation..The heavenly bed. it is
layer after layer of cozy down bedding. an oasis for
the weary traveler..It is heaven on earth. and it is at
westin. the all-white heavenly bed consists of - a
custom-designed pillowtop mattress set by simmons with
900 individual coils. three sheets - ranging in thread
count from 180 to 250. a down blanket - three versions
for three different climates. a comforter and a crisp
white duvet. five goosedown/goose feather pillows. the
heavenly bed. hop in. - the westin heavenly crib - a
portable size crib that is both aesthetically pleasing
and safe. a crib safety card is placed in the crib when
delivered to the room that states the crib is for
children under the age of 2 years and under 32 inches
in height. westins heavenly crib features a white wood
finish..Fitted blue bottom sheet with a cloud
design..White bumper pad and white flounced dust ruffle
finished with matching bows. - the westin guest office
- developed to meet the increasing needs of business
travelers. it combines the efficiency and technology of
an office with the unsurpassed comfort and luxury of a
private guest room. each guest office room includes a
comfortable work area complete with an
ergonomically-designed chair..Multi-function laser
printer/fax/copier..Speakerphone with data
port..Printer cables..Voice messa.
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Booking Information
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The hotel you have selected -- The Westin Harbour Castle -- may be able to be booked: 1) online using Canadian Hotel Guide.com's instantaneous and 100% secure online reservation system; and/or 2) by telephone using the hotel reservation telephone number provided above.
1) Online: When you make your booking online, your hotel reservation is transmitted to the The Westin Harbour Castle through a 100% secure Internet connection that protects your personal and credit card information. Once submitted, your hotel reservation will be confirmed within 60 seconds and sent to the The Westin Harbour Castle computer reservation system in Toronto, Ontario.
2) Telephone: 1-800-359-6279. Speak to a live customer service agent 24 hours a day, 7 days a week.
Within moments after your hotel reservation is made, you will receive a duplicate confirmation by email for your records that confirms and guarantees the reservation with all the details you may need for your stay, including the phone number and address of the The Westin Harbour Castle. For your comfort and peace of mind, you may even.
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