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Guest Reviews
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8.2
Very Good
#8 out of 72
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Guest Rating Explained
Rating: 8.2 / 10
| Hotel Rating Breakdown |
| Amenities: |
8.4 |
| Cleanliness: |
8.1 |
| Location: |
8.5 |
| Comfort: |
8.3 |
| Service: |
7.9 |
| Value: |
7.4 |
Details
No. of guest ratings: 17
Guest Recommended: Yes
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Popularity Ranking Explained
Rating: #8 out of 72 hotels in Toronto ranked by guests.
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Alain from Santo Domingo, DO stayed on July 22, 2006
"I enjoyed very much my time at the Sutton Place. The facilities were elegant and comfortable and the service excellent. I needed to check some e-mail from my office and had some problems with my laptop. I spoke to the front desk and They even offered to open their business center for me even when it was closed for over 2 hours already. The concierge was extremely helpful getting me to the places I wanted to go and a perfect dinner at the CN Tower. I loved the city too and in my next time there I'm definitely coming back to the Sutton!!!"
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Marion from Yellowknife, NT CA stayed on June 15, 2006
"no cream or sugar to go along with the coffee, either days."
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Scott from Bellshill, GB stayed on April 28, 2006
"The suite we were provided was bady in need of refurbishment. Everything looked old and in need of attention. Room's air conditioning was not functioning properly and pumped warm air around. Our room overlooked Bay Street and had no sound proofing or blackout curtains, making sleep very difficult. Mini bar was not present despite being quoted as being available on the Web site. With no breakfast included, this was an expensive stay in a highly overrated hotel. This is not on par with a Hilton or Radisson style hotel despite the fee. We stayed in a Best Western suite during our holiday that was cheaper and far more superior in every way. Very disappointed."
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Mary from Dublin, IE stayed on August 25, 2005
"There was an electricity failure for about 15 hours. the staff were wonderfull, but my only complaint was that the emergency lights were not working on the corridors or in the stairwells. I was lucky I brought my torch"
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Diane from Richmond, VA US stayed on August 21, 2005
"The only glitch was that a transformer caught on fire across the street on the last night of my stay and it blew the power and water and phone in the Hotel in the middle of the night. The emergency lighting was just about zero and their was no communication about what had happened until guests made their way to the lobby. Could have used that as an opportunity to really go the extra mile. It worked out so I can't complain. The beds are super comfortable and housekeeping service was great."
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Anonymous guest from Roseville, MI US stayed on August 07, 2005
"VERY impressed with the cleanliness."
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Juanita from Roseville, MI US stayed on August 07, 2005
"REALLY impressed with the cleanliness."
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David from Baltimore, MD US stayed on July 27, 2005
"A wonderfully comfortable gem."
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Sarah from Shearwater, NS CA stayed on November 10, 2003
"The room was average, but the service was outstanding."
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Anonymous guest from Toronto, ON CA stayed on October 26, 2003
"When I went to take a shower just before 10 am on the Sunday there was no hot water. I was told maintenance would be sent to my room on 2 occasions when I called the front desk. Over an hour later I was frustrated and they finally sent a key for one of their apartments where I was able to take a hot shower. It was an inconvenience and it took 1.5 hours to resolve which took away from my schedule. I did inform the management and I was offered a complimentary breakfast for my friend and I which we accepted. They seem to have problems with certain floors if there are too manay guests taking showers at the same time. This does seem ridiculous for any hotel."
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Maureen from Toronto, ON CA stayed on October 26, 2003
"The Hotel ran out of hot water which to me is inexcuseable. Also, I found that I was put on hold for too long when I called down to the front desk (this happened several times)."
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Overview & Amenities
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Toronto's only European, residential-style hotel, The Sutton Place Hotel is centrally located in the heart of the city, just minutes from the fashionable boutiques of Yorkville and world-class arts and entertainment venues. The hotel offers 230 elegantly appointed guestrooms, 64 luxurious suites and 13 uniquely designed meeting rooms. In 2005, 95 guestroom units have been redecorated and features a chiropractic sleep-set that our clients are loving!
Our facilities include a full-service health club, indoor swimming pool with sundeck, concierge services, business centre, indoor parking, gift shop, beauty salon and 24 hour room service. A wide variety of individually designed function rooms can accommodate an intimate boardroom meeting or a breathtaking reception in Stop 33 which overlooks Toronto's spectacular skyline. For the discerning palate, Accents Restaurant & Bar offers guests an exceptional dining experience in an atmosphere of casual elegance.
Policies
Guarantee: You must use a credit card to book online.
Cancel: Cancellation policies vary from hotel to hotel. Most current and accurate cancellation policies will appear on your reservation form.
Check-In:
Check-Out:
Services Description
Attraction Info
Metro Toronto Convention Centre 2.7km Sw
Cn Tower 2.7km Sw
Yorkville Shopping District .5km N
Skydome 2.7km Sw
Air Canada Centre 2.4km S
Royal Ontario Museum .8km Nw
Eaton Centre 1km S
Art Gallery of Ontario 1.9km Sw
Theatre District 2.6km Sw
Union Station 2.3km S
Harbourfront 2.9km S
Dining Info
Accents Restaurant
Featuring International Cuisine
Serving Breakfast/Lunch/Dinner
Hours 0700-2200
4 Diamond Rating
Business Casual Attire
Recreation Info
Health Club Sauna
Room Type Descriptions
B1q - Superior Queen - 300 Square Feet - Queen Bed/
Work Area/Chairs/Tv/Coffee Maker/Safe/Bathrobe and Hairdryer
Maximum Occupancy 3
B2d - Superior Double - 300 Square Fee - 2 Double Beds/Work
Area/Chairs/Tv/Coffee Maker/Iron and Board/Safe/Bathrobe
and Hairdryer
Maximum Occupancy 4
A1k - Deluxe King - 325 Square Feet - King Bed/Work Desk/Seating Area/
Tv/Coffee Maker/Iron and Board/Safe/Bathrobe and Hairdryer
Maximum Occupancy 3
E1k - Executive Room - 500 Square Feet - King Bed/Deluxe
Amenities Plus Fax and Printer/Portable Phone/Free Local
Calls
Maximum Occupancy 3
S1q - Sutton Suite - 570 Square Feet - 1 Queen or 2 Double
Beds/Separate Living Room With Deluxe Amenities
Maximum Occupancy 4
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Booking Information
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The hotel you have selected -- The Sutton Place Hotel -- may be able to be booked: 1) online using Canadian Hotel Guide.com's instantaneous and 100% secure online reservation system; and/or 2) by telephone using the hotel reservation telephone number provided above.
1) Online: When you make your booking online, your hotel reservation is transmitted to the The Sutton Place Hotel through a 100% secure Internet connection that protects your personal and credit card information. Once submitted, your hotel reservation will be confirmed within 60 seconds and sent to the The Sutton Place Hotel computer reservation system in Toronto, Ontario.
2) Telephone: 1-800-359-6279. Speak to a live customer service agent 24 hours a day, 7 days a week.
Within moments after your hotel reservation is made, you will receive a duplicate confirmation by email for your records that confirms and guarantees the reservation with all the details you may need for your stay, including the phone number and address of the The Sutton Place Hotel. For your comfort and peace of mind, you may even.
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