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The Hazelton Hotel

9.2 | Excellent | #15 out of 121 hotels in Toronto
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Luxury Toronto-Yorkville hotel with private balconies, indoor pool, day spa and fine dining

Pros
  • Free amenities: Wi-Fi
  • Rooms were designer modern, spacious with comfortable beds and high-end amenities
  • Staff exceptional according to many guests
  • Guests enjoyed the pool and fitness facilities on site
  • Many found the dining and breakfast delicious
  • Location perfect for walking in Yorkville to shops, restaurants, galleries
Cons
  • Mandatory property facility fee $12 daily includes local calls, in-room coffee, tea and cold drinks, house car service, business centre, pool and fitness centre, newspapers
  • Valet parking costs $40 overnight
  • Some guests complained about the desk staff trying to upsell them at check-in time
  • Some felt breakfast was overpriced
  • Poor views from some rooms a disappointment at times
  • Wi-Fi speed slow according to a few guests
Freebies
Free Wi-Fi
Editor's Review
Updated Jun 5, 2017
Overview
This hotel is located in Toronto's upscale Yorkville neighbourhood, an 8-minute drive or 20-minute subway ride from the city centre.

The hotel offers 77 smoke-free rooms over 4 floors with elevator access. 

All rooms include free Wi-Fi, a 47" flat screen HDTV, an Nespresso machine, a cooler with non-alcoholic beverages, a laptop recharging safe, a work desk, a separate sitting area, a private dressing room with large closets and floor-length mirrors, a granite bathroom with a deep soaker tub, a glassed-in rainfall shower, a heated bathroom floor and in-mirror LCD TV, daily newspaper delivery, and climate control. (Mini-fridges are available upon request.)

Some rooms include a separate bedroom with additional TV, his and her sinks, a powder room, a living room, a dining room and a Juliette or walk-out furnished balcony.

Rooms are furnished with 2 queen beds or 1 king bed

A daily property facility fee of $12 covers access to the pool and gym on site along with local calls, non-alcoholic beverages and water available in the in-room cooler, in-room coffee and tea, business centre, newspapers and the house car which is offered from 7:30 am to 9:30 am.

Valet parking is available for $49 overnight with unlimited in-out privileges and a clearance of 8'

Pets are welcome for $125 per stay, which includes bowls, treats and a dog bed.

Restaurant on site: ONE Restaurant is open for breakfast, lunch and dinner and offers classic French and Italian fine dining, a bar lounge and a seasonal patio. Room service is available 24 hours a day.

Hotel amenities include a saltwater indoor lap pool, a steam room, a fitness centre, a day spa, massage service, a business centre, dry cleaning, babysitting, pet grooming/walking/sitting, Clefs d'Or Concierge, and meeting rooms.

What’s nearby? The Royal Ontario Museum and Queen's Park are also a 6-minute walk from the hotel. Holt Renfrew and other upscale shops along Bloor Avenue are accessible within a 7-minute walk. The Eaton Centre, TIFF Bell Lightbox and Roy Thompson Hall are all an 8-minute drive away. The Metro Toronto Convention Centre, the CN Tower and Air Canada Centre are all within a 12-minute drive. 

Getting around: Both St. George and the Museum subway stations are 6 minutes away on foot. Toronto Pearson International Airport (YYZ) is 27 minutes by car without traffic. (All travel times: Google Maps)

Confirmed by hotel June 5, 2017:  facility fee, parking fee, pet fee
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The Good
Many guests enjoyed their stay and the hotel was well liked overall.

The staff received a lot of praise from guests who often said that they provided exceptional service. They were described as warm and hospitable, responsive and professional.

The location was considered perfect for Yorkville, close to public transit and in walking distance to world-class shopping, museums, galleries, shows and great restaurants.

Guests enjoyed many aspects of the rooms. They were well equipped with high-end amenities and offered very comfortable beds with luxury linens. Guests liked the spacious bathrooms with soaking tubs, espresso coffeemakers and the TV's in the mirrors.

Guests often enjoyed meals on site, describing the food as delicious with a broad selection of menu items.

There was some mention recently of good spa services, massage and pedicure.
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The Bad
There were actually a fair number of complaints, although the scores were very high overall.

Some guests were disappointed with the Wi-Fi quality and speed, saying it was not good enough for Skype or iChat.

Several guests were put off with the hotel trying to upsell them at the front desk for an extra $60 to upgrade their room, which they had already paid plenty for. Some did to obtain a better view and felt they had wasted their money. One recent guest put it like this, "Checking in should be fast and special in this type of hotel, the efforts of the staff to sell us an upgraded room with no logic behind extra charge, of course view was different but not that much, specially when construction is going on, did not have a good impression." and "The 60.00 upgrade turned out to be wasteful as the "better view" was anything but."

Other recent guests felt taxed by the extra $12 facility fee, which was added on to the room price.

Some guests had paid a very large sum for their room only to find it it overlooked a dumpster, office windows with a view directly into the guest's room or a parking garage. Recent guests complained about construction noise very close to the hotel.

Occasionally guests complained about a very expensive breakfast at the hotel.

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Show Sources
Sources
Expedia.ca gave this hotel an average score of 4.6 out of 5, based upon 108 reviews.

TripAdvisor.ca ranked this hotel #14 out of 138 hotels in Toronto, with an average score of 4.5 out of 5, from 340 reviews.

Booking.com gave this property an average score of 4.7 out of 5, based on 75 guest reviews.


This hotel is an Editor's Pick for...
Guest Reviews
Rated by Guests
9.2 / out of 10
"Excellent"
Ranked by Guests
#
15 / out of 121
hotels in Toronto

The average guest rating for The Hazelton Hotel is 9.2 out of 10 based on 951 reviews from past guests. This average guest rating ranks The Hazelton Hotel at #15 out of 121 hotels in Toronto.

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Map Marker The Hazelton Hotel
118 Yorkville Avenue, Toronto, ON