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Guest Reviews
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8.1
Very Good
#10 out of 72
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Guest Rating Explained
Rating: 8.1 / 10
| Hotel Rating Breakdown |
| Amenities: |
8.7 |
| Cleanliness: |
7.9 |
| Location: |
8.8 |
| Comfort: |
8.1 |
| Service: |
8.2 |
| Value: |
7.5 |
Details
No. of guest ratings: 33
Guest Recommended: Yes
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Popularity Ranking Explained
Rating: #10 out of 72 hotels in Toronto ranked by guests.
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David g from Mitchell, ON CA stayed on May 15, 2006
"You get what you pay for: "the extra mile".
Highly recommended for (wealthy) businessman on a day or two trip, couples high-quality getaways, special occasions..."
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Tom from Santa Monica, CA US stayed on March 27, 2006
"I'm coming back in nine day!"
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Stephen from Belleville, ON CA stayed on January 08, 2006
"The Royal York is a beautiful, classic hotel with great views of the city. The staff were very friendly and helpful and although we were not the usual high quality costomer of this establishment, we were made to feel quite welcome. I am not a oversized man but the toilet was a bit too close to the sink. Also, we were a bit reluctant to try the $49 Sunday Brunch. Anyone try it and was it worth it ?"
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Juliet from Levittown, NY US stayed on October 16, 2005
"FIRST OF ALL. OUR ROOM WAS SO SMALL THAT IT LOOKED LIKE A
BIG WALK IN CLOSET. THERE WAS NO VIEW AT ALL.
SECONDLY, OUR ROOM WAS NOT CLEANED."
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Stanley from Wrexham, GB stayed on September 10, 2005
"Check-in staff at Reception (Greg) v. friendly and helpful. Room was smaller than booked (Queen-sized bed instead of King-size) yet rate was same. No mini-bar provided. No milk for coffee, and took so long to deliver some that we almost cancelled. Bathroom needs detailed attention to cleaning; muck in wastehole of bath and black mould in grout. We had travelled the day before so were glad the room was quiet at night, but less than delighted with loud conversations between cleaning staff outside the door at 8 am. We liked breakfasting at York Kitchen but found the pricing confusing. E.g. my wife only has coffee and a croissant for breakfast, yet only full Continental appears on menu. Adjustments have to be made at discretion of waiters. This seems cumbersome. Why not price by item? Express Checkout wouldn't work for me and there was a long checkout queue, although 3 staff on. Information staff very helpful. We had a better stay at your Chateau Laurier in Ottawa. The Royal York needs to lift its act a bit, although it seems to be better value than hotels a few blocks further to the north."
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Anonymous guest from Melbourne Vic, AU stayed on August 29, 2005
"Late check out of 1pm was not much different to normal check out time.
Business centre was closed on weekends and evenings which was a bit inconvenient.
Otherwise the stay was very pleasant."
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Marilyn from Cochrane, ON CA stayed on August 29, 2005
"This hotel is a great place to stay if anyone else is planning to attend the CN Anime Expo. Very close to the convention centre and late night restaurants. The staff was very friendly and helpfull."
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Anonymous guest from Raleigh, NC US stayed on July 10, 2005
"It's time to remodeling the bedrooms."
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Myhanh from Dorchester, MA US stayed on May 30, 2005
"You see a difference in customer service right away! Everyone was genuinely courteous (as compared to the pretentious courtesy). Very pleasant stay. Beautiful lobby (pianist in the evenings)."
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Lisa from Welland, ON CA stayed on May 22, 2005
"not worth what you pay, everything is small, hotel is old and you can tell when you walk in. I will never stay there again, I was very disappionted."
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Karin from Winnipeg, MB CA stayed on January 27, 2005
"Upon arrival I noted that there were no bathrobes in our room. I immediately asked housekeeping regarding this matter, as I planned to use the lap pool. At 1:30 p.m. She advised that they would be brought up shortly.
After our dinner meeting, we arrived back at the hotel at 2:00 a.m. to find that we still had yet to have bathrobes. I asked the Front Desk about this matter, and 45 minutes later they arrived (had to stay awake for them to arrive)."
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Kevin from Toronto, ON CA stayed on October 02, 2004
"I booked a good room at the Royal York and when I called to confirm, I mentioned that I would be checking in very late, as my bride and I would be returning from our wedding reception. When we did check in, we were given a major upgrade as a sort of wedding gift... you don't find customer service like that in a manual... you either have it or you don't. Excellent Hotel."
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Robert from Swansea, GB stayed on August 06, 2004
"Very impressed with the building itself, decor & furnishings.
The staff were v good, although I did not feel that the restaurant service was not up to UK standards.
I would definately stay at The Royal York again.
Thank you,
Robert Harlow"
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Anonymous guest from Apo, NY US stayed on January 05, 2004
"Excellent location to train station. Only problem - lots of stairs to navigate with luggage."
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Overview & Amenities
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The Fairmont Royal York is a grand Toronto landmark hotel which is located close to the financial district, waterfront attractions, and theaters. The Royal York is one of Canada's most distinctive and famous railway hotels. Each of the 1,365 rooms is a continuation of the luxurious comfort and convenience that has made this landmark hotel famous. The hotel has 6 dining options for its guests and also has a spa and health club.
Policies
Guarantee:
Cancel:
Check-In: 1500
Check-Out: 1200
Services Description
On-site facilities -
general facilities -
ballroom banquet facility
bar barber/beauty shop
coffee shop conference room
dataport elevators
executive/club floors gift shop
indoor pool locker room
lounge meeting room
newsstand non-smoking rooms
restaurant sauna
spa steam room
train access
wheelchair accessible elevators
whirlpool
chargeable facilities -
business center
fitness center
health club
parking facilities -
garage parking 24 hours 24.00 cad self with no in out
valet parking 24 hours 35.00 cad valet with in and out
meeting and convention facilities -
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Attraction Info
Dining Info
Recreation Info
On-site recreations -
cardio vascular exercise exercising
night clubs shopping
stair stepper stationary bike
swimming treadmill
universal gym
Room Type Descriptions
Nbr of suites - 195
common amenities - air-conditioning -- individual
climate control - alarm clock-radio - bathrobes -
coffee makers - hair dryer - iron and board -
mini-bar - telephone with voice mail - television --
colour cable tv - with in room pay movies and express
video check-out - toiletries --
shampoo-conditioner-body lotion - windows that open to
the outside - high speed internet access available in
some rooms. applicable charge.
room amenities for all rooms -
room amenities -
120 ac / 220 ac / air conditioning / am/fm alarm clock
/ bath tub / bathrobe / bathroom amenities /
cable/satellite tv / coffee/tea maker / color tv / desk
/ direct dial telephone / electrical outlet at desk /
free newspaper / hairdryer / handicapped
room/facilities / iron/ironing board / mini bar /
private bath or shower / radio / remote control tv /
room game system / self-controlled heating/cooling /
shower / smoke detector / telephone / television / work
desk w/ lamp
technology -
dataport / high speed internet access / voice mail
room amenities for handicap rooms -
closed-caption tv / knock lights / rails in bathroom /
raised toilet with grab bars / visual alarm /
wheelchair accessible
d1k -
max occupancy - 3
max nbr of rollaways - 0
room description -
fairmont rooms are traditional guest rooms with an
elegant comfortable decor. they are located throughout
the hotel and feature either 1 king or 1 queen or 2
double beds. approximately 200 sq. ft with limited
city view.
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Booking Information
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The hotel you have selected -- The Fairmont Royal York -- may be able to be booked: 1) online using Canadian Hotel Guide.com's instantaneous and 100% secure online reservation system; and/or 2) by telephone using the hotel reservation telephone number provided above.
1) Online: When you make your booking online, your hotel reservation is transmitted to the The Fairmont Royal York through a 100% secure Internet connection that protects your personal and credit card information. Once submitted, your hotel reservation will be confirmed within 60 seconds and sent to the The Fairmont Royal York computer reservation system in Toronto, Ontario.
2) Telephone: 1-800-359-6279. Speak to a live customer service agent 24 hours a day, 7 days a week.
Within moments after your hotel reservation is made, you will receive a duplicate confirmation by email for your records that confirms and guarantees the reservation with all the details you may need for your stay, including the phone number and address of the The Fairmont Royal York. For your comfort and peace of mind, you may even.
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