The majority of reviews consulted for this analysis were positive with much praise going to the hotel's location, rooms, and staff.
Most reviewers were pleased with the hotel's location in the reviews sourced. They described it as being convenient to Toronto Pearson Airport, highway access, restaurants, and Sherway Gardens Shopping Centre. It was mentioned, however, that this hotel is preferable to those travelling with a vehicle as it would not be a convenient location for walking.
Many guests praised their accommodations, and described their rooms as nicely decorated, clean and quiet, with comfortable beds and pillows. Adding value to particular individuals were the shower heads and wall-mounted soap dispensers in the washrooms, mini-fridges and big screen TVs in their rooms. Honorable mention was given to clean and large bathrooms by a couple of guests.
The staff were complimented by numerous lodgers. They were characterized as helpful, friendly and courteous. The hotel's customer service was described as excellent and outstanding.
Many guests were pleased with the value provided by this hotel, some even using superlatives like amazing value and exceptional value. A few guests valued having 24-hour coffee and tea available and a couple of guests expressed pleasure in being treated to delicious cookies at the front desk in the afternoons.
The breakfast buffet was by far the star of the show, with numerous compliments paid. Guests were pleased that they were provided with a quality selection of hot and cold items including eggs, bacon, sausages, waffles, assorted pastries etc. One guest seemed to sum it up for everyone when he said, it was loaded with essentials.