OverviewThe Sheraton Airport Hotel and Conference Centre (used to be the Renaissance Toronto Airport) is located on the south side of Dixon Road and west of Skyway Avenue in Toronto, Ontario.
Facilities at the 100% non-smoking hotel include a 24-hour fitness centre with cardiovascular and workout equipment, an indoor heated pool, a whirlpool, a restaurant specializing in Mediterranean food, and a gift shop. The hotel also has a business centre, 26,000 square feet of meeting space, parking ($15/night), and a 24-hour complimentary shuttle that runs every 25 minutes to and from the Toronto Pearson International Airport (YYZ).
The eight-story hotel has 249 guest rooms and common amenities include air conditioning, climate control, irons, ironing boards, room service (6am to 11pm), bathrobes, hairdryers, cable television, and desks. Internet is free in public areas of the hotel however in-room Internet usage (wired) costs $14.95 for 24 hours plus tax and local calls cost $1.18 for calls that are less than 20 minutes.
Destinations/attractions near the hotel include the Woodbine Race Track (4.4km), the Royal Woodbine Golf Course (2.4km), and the Pearson International Airport (Terminal 1 is about 5.2km; distances - Google Maps).
Check in time at this hotel is at 3pm while check out time is at noon.
Verified with a Front Desk Agent: hotel used to be the Renaissance, parking is $15 per night plus tax, in-room Internet is $14.95 plus tax for 24 hours, free Internet in lobby, and local calls cost $1.18 each.
The GoodGuests that stayed at this hotel were generally satisfied with the property. The hotel's location, the staff, and the rooms all received a fair number of compliments.
Guests that liked the location of the hotel were predominantly airport travelers who appreciated being close to the Toronto Pearson International Airport. Some of these guests indicated that they were happy that the hotel provided a free shuttle service, a service that was described as frequent.
The staff at the hotel received only the occasional complaint and much more often they were commended for being friendly and/or helpful.
Guests that thought highly of the guest rooms often called them large or spacious. Furthermore, there were hardly any complaints over dirtiness and numerous guests described their rooms as clean.
Some guests appreciated the facilities that the hotel offered, including the well-liked exercise room and the pool.
The Bad
Guests that did not like this hotel usually complained about noise or the extra costs attached to some services.
Guests were actually mixed on whether or not the property was quiet enough and perhaps that showed that some rooms were quieter than others. Guests that did not find the hotel to be peaceful enough often blamed the "constant" flow of airport traffic that seemed to pass right over the hotel.
Many guests also felt that the hotel was expensive, not in terms of the room rates but in terms of extra charges. Guests were disappointed to have to pay extra for Internet and parking and felt that these services should have been included in their room rental fees. One guest who seemed to like the rate he paid for this room said that the ”cost of parking and internet offset any savings."
A couple guests who did not complain about the fee for Internet were dissatisfied with having to use wired Internet in their rooms as opposed to wireless. Additionally some guests found the restaurant food prices to be expensive.
Expedia.ca guest ratings averaged to 3.5 points out of 5 and 60% of guests recommended the property.
Priceline.com guest ratings averaged to 8.4 points out of 10 and the hotel was ranked 3rd of 26 hotels in Etobicoke.
Hotels.com guest ratings averaged to 4.1 points out of 5 and the site had 15 reviews.
Front Desk Agent: hotel used to be the Renaissance, parking is $15 per night plus tax, in-room Internet is $14.95 plus tax for 24 hours, free Internet in lobby, and local calls cost $1.18 each.
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Analyzed by Shane L.
With ample personal travel experience and years of professional hotel work experience, Shane is prepared and determined to help travelers find what they want when booking Canadian hotels.
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