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Well-liked downtown Toronto hotel with a year round indoor-outdoor pool, restaurant & spa

Pros
  • The hotel was praised for its downtown locale and proximity to public transit
  • Many guests were pleased with the level of customer service they received
  • Several reviewers enjoyed their clean and comfortable rooms
  • Ample on-site recreation: indoor hot tub, indoor/outdoor pool, sauna, fitness facilities
  • On-site restaurant with room service
Cons
  • Parking is valet only, costs $50 daily
  • Wi-Fi costs $16 per 24 hours, or $7.95 for wired Internet per day
  • A few guests reported noise transfer
  • A few guests complained about the added fees and restaurant prices
Editor's Analysis
Updated Dec 25, 2014
Overview
This hotel is located in the heart of Toronto's downtown, across from Nathan Phillips Square on Queen Street West. It is connected to PATH and is a 3-minute walk from Osgoode Subway Station. Sheraton Centre Toronto Hotel is suitable for travellers who prefer a full-service hotel with an indoor-outdoor pool that's close to shopping, restaurants and public transit.

Each of this smoke-free hotel's air-conditioned guest rooms comes equipped with cable TV, a coffeemaker, an in-room safe, an iron and ironing board and a hair dryer. Microwaves and mini-fridges are available upon request for $20 per day. The hotel has wheelchair-accessible rooms and rooms with a sitting area and sofabed. 

In-room Wi-Fi is $16 per day, while wired Internet is available for $7.95 per day. Pets weighing up to 40 lbs are permitted free of charge.

Hotel amenities include an indoor-outdoor pool, an indoor hot tub, a sauna, 24-hour fitness facilities, 130,000 square feet of meeting/banquet space, a 24-hour business centre, guest laundry and on-site dining at BNB Restaurant, which serves breakfast, lunch, dinner and room service. Valet-only parking is $50 per day. 

Senses Spa is located on the property, however, it is not operated by the hotel.

The Toronto Eaton Centre is about a 5-minute walk away, while Toronto Stock Exchange can be found 6 minutes away on foot. Metro Toronto Convention Centre is roughly a 4-minute drive or 15-minute walk from the hotel, while OCAD University is about 10 minutes away on foot.

Toronto Pearson International Airport (YYZ) is a 29-minute drive away. (All travel time estimates: Google Maps)

All property details verified by a front desk agent, June 4, 2014
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The Good
The majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's location, staff and rooms.

Numerous guests found the hotel's location to be convenient. They described it as downtown and close to public transit, restaurants, the Eaton Centre, City Hall, the theatre district, Rogers Centre and Ripley's Aquarium. 

Many reviewers were pleased with the level of customer service they received during their stay. They characterized the staff as friendly, helpful, professional, accommodating and efficient.

The hotel's rooms were enjoyed by several travellers. They found their accommodations to be clean, spacious and well equipped, with great city views and comfortable beds and linens. A few patrons had complaints about their lodgings, however (see below).
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The Bad
While the majority of reviews consulted for this analysis were positive, there were a few complaints about the hotel's added costs and rooms.

A few guests were disappointed with the added costs they incurred during their stay. They felt that the Wi-Fi and parking charges were expensive and that the restaurant was overpriced.

Although the majority of reviewers were pleased with their clean and comfortable rooms, a few lodgers criticized their accommodations. They reported dated decor, small-sized rooms, no in-room fridges or microwaves (although these are available upon request for a daily fee) and noise transfer from guests in the hallways and adjacent rooms.
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Show Sources
Sources
TripAdvisor.com guest reviews ranked the hotel #63 of 142 Toronto hotels with an average rating of 4 out of 5 from 2,863 reviews.

Expedia.ca guest reviews rated the hotel 4.1 out of 5 with a 90% recommendation rate from 1,733 reviews.

Booking.com guest reviews rated the hotel 7.9 out of 10 from 390 reviews.

The author corresponded with the hotel on June 4, 2014 to verify some information.

Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
7.9
Good
#
60 / out of 138
hotels in Toronto

Rated 7.9/10 based on 10055 reviews

Ranked #60 out of 138 hotels in Toronto

10055
Map Marker Sheraton Centre Toronto Hotel
123 Queen Street West, Toronto, ON