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Sheraton Centre Toronto Hotel

Sheraton Centre Toronto Hotel is a 4 star hotel in Toronto, Ontario, Canada 123 Queen Street West, Toronto, ON, Canada
Estimated Price
$221
CAD
Photo 1 - Sheraton Centre Toronto Hotel, 123 Queen Street West, Toronto, ON, Canada Show All Photos
Centrally located downtown, on the PATH, friendly staff, but paid parking 
Pros 
  • Numerous guests liked the hotel's central location
  • Many guests appreciated being close to subway transit stops
  • Several guests liked that the hotel connected to the Toronto PATH
  • The staff at the hotel were generally described as "friendly" and/or "helpful"
  • Hotel offers a fitness centre, a pool, and multiple restaurants
  • Many guests indicated they liked being close to shopping (ie. Toronto Eaton Centre)
Cons 
  • Some guests felt bothered by homeless people asking for change inside the hotel
  • Many guests either disliked paying for parking or felt that the charge was expensive
  • Some guests thought the Internet should have been complimentary
  • Occasionally guests complained of slow check ins

Other Hotels in the Area
Hilton Toronto (0.2 km)
Bridgestreet Qwest (0.3 km)
Trump International Hotel & Tower Toronto (0.3 km)
Toronto Marriott Downtown Eaton Centre Hotel (0.4 km)
The Metropolitan Hotel (0.4 km)
BridgeStreet Residences Toronto (0.5 km)
Cambridge Suites Hotel (0.5 km)
Strathcona Hotel Toronto (0.5 km)
Pantages Suites Hotel and Spa (0.5 km)
One King West Hotel & Residence (0.5 km)
Ritz-Carlton Toronto (0.6 km)
Cosmopolitan Toronto Hotel & Spa (0.6 km)

This Hotel is in...
Downtown Toronto
Toronto Financial District

This Hotel is Near...
Air Canada Centre (0.9 km)
CN Tower (1.0 km)
Hockey Hall of Fame (0.7 km)
Rogers Centre (1.1 km)
Toronto Island Airport (2.3 km)
Toronto Union Station (0.7 km)

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Editor's Analysis
Updated on Mar 19, 2012
Overview
The Sheraton Centre Toronto Hotel is located on the south side of Queen Street West between University Avenue and Bay Street in Toronto, Ontario. Queen Station (200m) and Osgoode Station (500m), stops for Toronto's subway, are both quite near to the hotel's main entrance. Major Toronto tourist attractions such as the CN Tower, the Rogers Centre, and the Air Canada Centre are 1-2km from the hotel (Google Maps).

Facilities at the property include an indoor pool, an outdoor pool, a 24-hour fitness centre, a business centre, on-site laundry, a spa, two levels of shops, four restaurants, and lounges. The hotel connects to the Toronto PATH, a public walkway that is covered and connects to numerous downtown Toronto buildings. The hotel also offers on-site parking at a cost of $45 per night (valet) and breakfast costs extra as well (price varies; off the menu).

The hotel has 1,377 guest rooms and common amenities include a mahogany desk, a Sheraton Sweet Sleeper, climate control, cable television, in-room movies, and high speed Internet access ($14.95 per day).

Check in time is at 3pm while check out time is at noon.

Note: the fitness centre is expected to be closed until May 1st, 2012 (renovations).
The Good
Guests who stayed at this hotel were generally happy with the property and both the location and the staff received regular compliments.

Guests who liked the location of the hotel often referenced one or more of several Toronto attractions or destinations. Many guests appreciated that the hotel was close to a subway station, a few guests liked being near to shopping and restaurants, while many were somewhat vague but indicated that they felt "central." Some guests mentioned that they were near to either the Rogers Centre or the Air Canada Centre while others mentioned that Eaton Centre was close by.

Many guests also mentioned that the hotel was connected to several other downtown buildings via the PATH, an indoor walkway in downtown Toronto. Guests that used the PATH often appreciated being able to escape cold weather in Toronto's winter.

The staff at the hotel also received a lot of compliments. They were regarded as "friendly" and/or "helpful" and one guest, for example, called the hotel's employees "fantastic."

There were virtually no complaints about a lack of cleanliness at the hotel as patrons generally considered their rooms to be clean and/or comfortable.

The Bad
Some guests did not entirely enjoy their stay and there were some concerns about social/economic problems in the area affecting guests at the hotel. Additionally there were several complaints about extra charges at the property for both parking and Internet.

Some guests complained that they were bothered by homeless people asking for handouts and not just on the city streets around the property. One guest, who said he stayed in the Richmond Tower, described homeless people asking him for money "inside the hotel" near the elevator. Another guest said that there "were at least three homeless people in the basement level of the hotel wandering, one was screaming and two were begging for money."

Parking and Internet add-on charges drew a fair bit of scorn. Here and there guests indicated that they wished Internet service was included in their room rates while parking charges provoked a lot more negative reactions. Some guests understood that paying for parking was part of staying in downtown Toronto but the charge of $45 per day still felt expensive to many. One guest, for example, called the fee "exorbitant."
 
There were also complaints about slow check ins and long lines at the front desk. Lastly, some guests felt as though their beds were small and one guest said his queen beds were more like doubles.
Priceline.com guest ratings averaged to 8.4 points out of 10 and the hotel ranked 7th of 80 Toronto hotels.

Expedia.ca guest ratings averaged to 4.2 points out of 5 and 89% of guests recommended the hotel.

Booking.com guest ratings averaged to 8.2 points out of 10 and the site had 161 reviews.
Editor's Analysis by Shane L.
Analyzed by Shane L.
With ample personal travel experience and years of professional hotel work experience, Shane is prepared and determined to help travelers find what they want when booking Canadian hotels.


Guest Reviews

8.2
Very Good

#41 out of 114
Guest Rating Explained
Rating: 8.2 / 10 Details

No. of guest reviews: 3331
Guest Recommended: Yes
Guest Ranking Explained

Sheraton Centre Toronto Hotel is #41 out of 114 hotels in Toronto ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Negative
Joao from Hamilton, ON CA rated Sheraton Centre Toronto Hotel 4 out of 10 on November 04, 2012 Verified Guest Hotel Review

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Hotel review by guest is Negative
Kathie from Bowmanville, ON CA rated Sheraton Centre Toronto Hotel 5 out of 10 on July 09, 2010 Verified Guest Hotel Review

"Needs an overahaul"
"Carpet in halls and room stained, needs an overall paint job. Left completed breakfast card on the door for morning, breakfast did not come."


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Hotel review by guest is Unknown
Dung from Fairfax, VA CA rated Sheraton Centre Toronto Hotel 6 out of 10 on October 11, 2009 Verified Guest Hotel Review

"This is the second time that I stayed at this hotel and had to call security to clear the people loitering in the hall way and in front of the hotel door after midnight. They were making loud noise and the security took a long time to come up and clear them out. My wife does not feel safe staying at this hotel anymore. As a member of Starwood, I prefer Sheraton because the hotel provides the services that I like be it in Africa, Asia or Europe. At checking out, when my wife complained about the insecured situation at night as described above, the hotel staff was very sympathetic and offered some points to the preferred account. It had done nothing when we ran into a much worse situation we encountered the previous time. The paint on the celing of the bathroom was peeling all over. It appeared like a result of the water leak from the room above."

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Hotel review by guest is Positive
Verified Guest from Mexico Df, MX rated Sheraton Centre Toronto Hotel 9 out of 10 on September 26, 2006 Verified Guest Hotel Review

"I want to praise Isabel's services at the Concierge's desk. She was very professional, knowledgable,friendly and a delight to be with. I would like for the Hotel Administration officers to reward her in either promotion or salary increase. By the same token, the only setback during our stay was the poor advise that the bell boy on duty at 5 o'clock gave us while waiting for the shuttle bus to the airport. He never pointed out the bus stop at the end of the hotel ramp, and we missed the shuttle bus and arrived late at the airport. Luckily enough we did not miss the flight."

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Hotel review by guest is Positive
Verified Guest from London, ON CA rated Sheraton Centre Toronto Hotel 9 out of 10 on June 25, 2006 Verified Guest Hotel Review

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Hotel review by guest is Positive
Gary from Warren, PA US rated Sheraton Centre Toronto Hotel 9 out of 10 on January 23, 2006 Verified Guest Hotel Review

"Great view of the skating rink on Queen Street side if visiting during the winter. Everyone was very helpful. Can save some $$ by parking in the City Hall Parking Garage which is attached to the hotel versus the valet parking ($13 versus $33 per day). Kids really enjoyed the pool.... very large (2/3 outside). Were able to swim outside even though it was January which they thought was neat."

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Hotel review by guest is Positive
Megan from Peterborough, ON CA rated Sheraton Centre Toronto Hotel 9 out of 10 on January 01, 2006 Verified Guest Hotel Review

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Hotel review by guest is Positive
Verified Guest from Orleans, ON CA rated Sheraton Centre Toronto Hotel 9 out of 10 on September 27, 2005 Verified Guest Hotel Review

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Hotel review by guest is Positive
Kevin from Avon, OH US rated Sheraton Centre Toronto Hotel 9 out of 10 on August 25, 2005 Verified Guest Hotel Review

"Nice location. Construction on property at the enterance and on the raod outside made traffic around the area a mess. Nice pool and work out area. All and all, very nice."

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Hotel review by guest is Positive
Keith from Raymond, NH US rated Sheraton Centre Toronto Hotel 8 out of 10 on July 17, 2005 Verified Guest Hotel Review

"Their Sweet-sleep package (down pillows and VERY nice mattress) is worth it."

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Hotel review by guest is Positive
Verified Guest from Montreal, QC CA rated Sheraton Centre Toronto Hotel 8 out of 10 on May 08, 2005 Verified Guest Hotel Review

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Hotel review by guest is Positive
Peter from Brampton, ON CA rated Sheraton Centre Toronto Hotel 9 out of 10 on October 17, 2004 Verified Guest Hotel Review

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Hotel review by guest is Positive
Masanori  from Vancourver, BC CA rated Sheraton Centre Toronto Hotel 8 out of 10 on November 12, 2003 Verified Guest Hotel Review

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Hotel review by guest is Positive
Linda from Springfield, IL US rated Sheraton Centre Toronto Hotel 7 out of 10 on November 06, 2003 Verified Guest Hotel Review

"I had asked for a non-smoking room. This is an important issue since my daughter & I have allergies & my daughter has asthma. We were given a smoking room the first night and initially told it couldn't be changed that non-smoking was only a request."

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Hotel Address: 123 Queen Street West, Toronto, ON, Canada

Overview & Amenities


Sheraton Centre Toronto Hotel

Amenities
  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Airport shuttle
  • Concierge
  • Valet Parking
  • Tour Desk
  • Massage / Beauty Centre
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Babysitting / Child Services
  • Air Conditioned
  • Non-Smoking Rooms
  • Convention Center
  • Banquet Facilities
  • Conference Room(s)
  • Currency Exchange
  • Multilingual Staff
  • Safe-Deposit Box
  • Sauna
  • Security Guard
  • ATM / Cash Machine
  • Refrigerator
  • Cable / Satellite TV
  • Secretarial Service
  • In Room Movies
  • Bath / Hot Tub
  • Wake-up Service
  • Meeting Rooms
  • Coffee / Tea Maker
  • Hair Dryer
  • Complimentary Toiletries
  • TV
  • Laundry service
  • Spa bath / Jacuzzi
  • Shops
  • Garden
  • Billiards
  • Playground
  • Volleyball
  • Lake
  • Computer
  • Photocopier
  • Desk
  • Ticket Service
  • Facsimile
  • Ballroom
  • Function Rooms
  • Exhibit Space
  • Massage
  • Spa & Wellness Centre
  • Steam Bath
  • Body Treatments
  • Facial Treatments
  • Internet Connection (wireless)
  • Towels
  • Shower
  • Bathtub/Shower Combination
  • Pool Indoor
  • Pool Outdoor
  • Cots
  • Coffee Shop/Cafeteria
  • Packed Lunches
  • Luggage Storage
  • Shops in Hotel
  • Souvenirs/Gift Shop
  • Ice Machine
  • Express Check-In/Check-Out
  • Shoe Shine
  • Self Laundry

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Other Hotels
in Ontario by Sheraton

Four Points Toronto Lakeshore (11.0 km)
Sheraton Toronto Airport Hotel & Conference Centre (26.9 km)
Sheraton Gateway Hotel Toronto Airport (30.9 km)
Four Points by Sheraton Toronto Airport (31.2 km)
Four Points by Sheraton Toronto Mississauga (34.4 km)
Sheraton Parkway Toronto North (34.4 km)
Four Points by Sheraton Mississauga Meadowvale (48.8 km)
Sheraton Hamilton Hotel (94.1 km)
Four Points by Sheraton St. Catharines Niagara Suites (96.6 km)
Sheraton on the Falls (107.5 km)
Four Points Hotel Cambridge City (135.4 km)
Four Points by Sheraton London (269.9 km)

Nearby Cities
Vaughan (17.4 km)
Markham (19.2 km)
Mississauga (20.5 km)
Richmond Hill (22.4 km)
Brampton (24.8 km)

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