The Sheraton Centre Toronto Hotel is located on the south side of Queen Street West between University Avenue and Bay Street in Toronto, Ontario. Queen Station (200m) and Osgoode Station (500m), stops for Toronto's subway, are both quite near to the hotel's main entrance. Major Toronto tourist attractions such as the CN Tower, the Rogers Centre, and the Air Canada Centre are 1-2km from the hotel (Google Maps).
Facilities at the property include an indoor pool, an outdoor pool, a 24-hour fitness centre, a business centre, on-site laundry, a spa, two levels of shops, four restaurants, and lounges. The hotel connects to the Toronto PATH, a public walkway that is covered and connects to numerous downtown Toronto buildings. The hotel also offers on-site parking at a cost of $45 per night (valet) and breakfast costs extra as well (price varies; off the menu).
The hotel has 1,377 guest rooms and common amenities include a mahogany desk, a Sheraton Sweet Sleeper, climate control, cable television, in-room movies, and high speed Internet access ($14.95 per day).
Check in time is at 3pm while check out time is at noon.
Note: the fitness centre is expected to be closed until May 1st, 2012 (renovations).
Guests who stayed at this hotel were generally happy with the property and both the location and the staff received regular compliments.
Guests who liked the location of the hotel often referenced one or more of several Toronto attractions or destinations. Many guests appreciated that the hotel was close to a subway station, a few guests liked being near to shopping and restaurants, while many were somewhat vague but indicated that they felt "central." Some guests mentioned that they were near to either the Rogers Centre or the Air Canada Centre while others mentioned that Eaton Centre was close by.
Many guests also mentioned that the hotel was connected to several other downtown buildings via the PATH, an indoor walkway in downtown Toronto. Guests that used the PATH often appreciated being able to escape cold weather in Toronto's winter.
The staff at the hotel also received a lot of compliments. They were regarded as "friendly" and/or "helpful" and one guest, for example, called the hotel's employees "fantastic."
There were virtually no complaints about a lack of cleanliness at the hotel as patrons generally considered their rooms to be clean and/or comfortable.
Some guests did not entirely enjoy their stay and there were some concerns about social/economic problems in the area affecting guests at the hotel. Additionally there were several complaints about extra charges at the property for both parking and Internet.
Some guests complained that they were bothered by homeless people asking for handouts and not just on the city streets around the property. One guest, who said he stayed in the Richmond Tower, described homeless people asking him for money "inside the hotel" near the elevator. Another guest said that there "were at least three homeless people in the basement level of the hotel wandering, one was screaming and two were begging for money."
Parking and Internet add-on charges drew a fair bit of scorn. Here and there guests indicated that they wished Internet service was included in their room rates while parking charges provoked a lot more negative reactions. Some guests understood that paying for parking was part of staying in downtown Toronto but the charge of $45 per day still felt expensive to many. One guest, for example, called the fee "exorbitant."
There were also complaints about slow check ins and long lines at the front desk. Lastly, some guests felt as though their beds were small and one guest said his queen beds were more like doubles.
guest ratings averaged to 8.4 points out of 10 and the hotel ranked 7th of 80 Toronto hotels.
Expedia.ca guest ratings averaged to 4.2 points out of 5 and 89% of guests recommended the hotel.
Booking.com guest ratings averaged to 8.2 points out of 10 and the site had 161 reviews.