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"Needs an overahaul"
"Carpet in halls and room stained, needs an overall paint job. Left completed breakfast card on the door for morning, breakfast did not come."
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"This is the second time that I stayed at this hotel and had to call security to clear the people loitering in the hall way and in front of the hotel door after midnight. They were making loud noise and the security took a long time to come up and clear them out. My wife does not feel safe staying at this hotel anymore. As a member of Starwood, I prefer Sheraton because the hotel provides the services that I like be it in Africa, Asia or Europe.
At checking out, when my wife complained about the insecured situation at night as described above, the hotel staff was very sympathetic and offered some points to the preferred account. It had done nothing when we ran into a much worse situation we encountered the previous time.
The paint on the celing of the bathroom was peeling all over. It appeared like a result of the water leak from the room above."
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"I want to praise Isabel's services at the Concierge's desk. She was very professional, knowledgable,friendly and a delight to be with. I would like for the Hotel Administration officers to reward her in either promotion or salary increase.
By the same token, the only setback during our stay was the poor advise that the bell boy on duty at 5 o'clock gave us while waiting for the shuttle bus to the airport. He never pointed out the bus stop at the end of the hotel ramp, and we missed the shuttle bus and arrived late at the airport. Luckily enough we did not miss the flight."
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"Great view of the skating rink on Queen Street side if visiting during the winter. Everyone was very helpful. Can save some $$ by parking in the City Hall Parking Garage which is attached to the hotel versus the valet parking ($13 versus $33 per day). Kids really enjoyed the pool.... very large (2/3 outside). Were able to swim outside even though it was January which they thought was neat."
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"Nice location. Construction on property at the enterance and on the raod outside made traffic around the area a mess.
Nice pool and work out area.
All and all, very nice."
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"Their Sweet-sleep package (down pillows and VERY nice mattress) is worth it."
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"I had asked for a non-smoking room. This is an important issue since my daughter & I have allergies & my daughter has asthma. We were given a smoking room the first night and initially told it couldn't be changed that non-smoking was only a request."
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