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Renaissance Toronto Downtown Hotel

Renaissance Toronto Downtown Hotel is a 4 star hotel in Toronto, Ontario, Canada One Blue Jays Way, Toronto, ON, Canada
Estimated Price
$286
CAD
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Guest Reviews
Amenities
Booking Information

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Connected to the Rogers Centre and offering field-view rooms, with super staff and spacious rooms

Pros 
  • Many guests enjoyed the prime location of the hotel, near to major attractions and restaurants
  • Many lodgers were pleased with the level of customer service they received
  • The hotel's rooms were found to be clean and comfortable by several reviewers
  • Several guests enjoyed views of the stadium from their rooms or public spaces
  • Some guests enjoyed good meals at the hotel
Cons 
  • A few guests complained about the added Wi-Fi and parking fees
  • Worn decor and uncomfortable beds were reported by a few lodgers

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Editor's Analysis
Updated on Jun 29, 2014
Overview
Connected to the Rogers Centre and adjacent to the CN Tower, this hotel is a 2-minute drive from the Gardiner Expressway. The Renaissance Toronto Downtown Hotel is geared towards travellers who prefer a hotel in a prime downtown location with an indoor pool, on-site dining and easy access to the highway.

Each of this smoke-free hotel's guest rooms offers air conditioning, cable TV, a coffeemaker, a hair dryer and an iron and ironing board. Microwaves are available free upon request and in-room Wi-Fi is $13 per day. Rooms with a stadium view, a mini-fridge, a jetted tub and a sitting area with a sofabed are also available, as are wheelchair-accessible rooms. Pets are permitted for $50 per room, per stay.

On-site amenities include an indoor pool and hot tub, 24-hour fitness facilities, 13,000 square feet of meeting space, a 24-hour business centre, guest laundry and on-site dining at Ariba, which serves breakfast, lunch, dinner and room service. Self-parking is $25 per day, while valet-parking is $35 per day. 

The CN Tower and the Metro Toronto Convention Centre are both about a 7-minute walk from the hotel, while The Toronto Eaton Centre can be found 8 minutes away by car. Toronto Pearson International Airport (YYZ) is a 28-minute drive away. (All travel time estimates: Google Maps)

All property details verified by a front desk agent, June 3, 2014
The Good
The majority of the reviews sourced for this analysis were positive, with praise going to the hotel's location, staff and rooms.

The hotel's location was praised by numerous reviewers, who found it close to the Rogers Centre, the CN Tower, the Hockey Hall of Fame, restaurants, Union Station, Ripley's Aquarium and highway access. One patron noted, "Its next door to CN Tower, a few minutes walk to Roy Thompson Hall, its a great location, easy to walk to everywhere".

Many guests complimented the hotel's staff, characterizing them as friendly, helpful, informative and attentive. One traveller remarked, "From the time of check in, to room service, to check out, every interaction with the staff was super. They've been trained well to take care of the clients. The staff went the extra mile even when they didn't have to".

Several lodgers enjoyed the hotel's accommodations. They described their rooms as clean, quiet, spacious and updated, with comfortable beds. A few guests had complaints about their accommodations, however (see below).

The Bad
While the majority of reviews consulted for this analysis were positive, there were a few complaints about the hotel's value and rooms.

A few guests complained about the hotel's value. They felt free Wi-Fi and a free breakfast should have been included in the rooms rates and found the added parking fees to be expensive.

Although the majority of lodgers were pleased with their clean and comfortable rooms, a few patrons had complaints about their accommodations. They reported worn decor, dated appliances, uncomfortable beds and some train noise.
TripAdvisor.com guest reviews ranked the hotel #35 of 142 Toronto hotels with an average rating of 3.5 out of 5 from 936 reviews.

Expedia.ca guest reviews rated the hotel 4.2 out of 5 with a 91% recommendation rate from 596 reviews.

Booking.com guest reviews rated the hotel 8.5 out of 10 from 192 reviews.

The author corresponded with the hotel on June 3, 2014 to verify some information.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.


Guest Reviews
8.3
Very Good

#39 out of 141
Guest Rating Explained
Rating: 8.3 / 10 Details

No. of guest reviews: 94
Guest Recommended: Yes
Guest Ranking Explained

Renaissance Toronto Downtown Hotel is #39 out of 141 hotels in Toronto ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Unknown
Chantale from Drummondville, QC CA rated Renaissance Toronto Downtown Hotel 9 out of 10 on May 12, 2013 Verified Guest Hotel Review

"Chantale Gaudreau"
"All was perfect, very good service, near everything. The room was clean and we had the view of the baseball field. The restaurant and the bar were very good."
Hotel review by guest is Positive
Norman from Brasilia, BR rated Renaissance Toronto Downtown Hotel 9 out of 10 on November 20, 2011 Verified Guest Hotel Review
Show older reviews
Hotel review by guest is Unknown
Karl from Missaggua, ON US rated Renaissance Toronto Downtown Hotel 7 out of 10 on November 28, 2004 Verified Guest Hotel Review

"There was far too much noise in the morning. I asked for an extra hour to check out and had TWO houskeepers bang at my door. Later it sounded like there was construction going on in a room close to mine. This was a Sunday morning. I was mot at all pleased."
Hotel review by guest is Positive
Shannon from Kitchener, ON CA rated Renaissance Toronto Downtown Hotel 8 out of 10 on August 28, 2004 Verified Guest Hotel Review

"We stayed on the fieldview side of the hotel to watch the Blue Jays game from our room. We were disappointed that there wasn't a bar type table with stools to view the game...You had to stand for the whole time and it was somewhat uncomfortable. It would be to the hotel's benefit to rig these rooms with a more suitable way to watch the game. At 600 dollars CAD a night, I expected to be comfortable while watching the game."
Hotel review by guest is Negative
Kenneth from Salem, NH US rated Renaissance Toronto Downtown Hotel 3 out of 10 on July 25, 2004 Verified Guest Hotel Review

"The family we stayed with had only one king size bed (promised two singles 3 people). The hotel relocated them only after we complained (2nd floor with the noise of the trains). The hotel moved them to the 10th floor very nice for them. I then ask to be sent to the 10th floor with them "there reply was -- all the rooms were taken" I was very upset... they found a room in the very back, very small room not worth $178 per night."
Hotel review by guest is Positive
Richard from Chuchville, NY US rated Renaissance Toronto Downtown Hotel 9 out of 10 on July 12, 2004 Verified Guest Hotel Review
Hotel review by guest is Negative
Cathy from Centerville, NS CA rated Renaissance Toronto Downtown Hotel 3 out of 10 on July 11, 2004 Verified Guest Hotel Review

"our toilet did not work properly and they moved us to a new room after it finally overflowed. Also, the price changed the second night we were there because of a convention. I don't think we should pay extra because there are more people in the hotel, espescially since we had pre-booked our rooms two months in advance. We were there for 5 nights and paid $60.00 extra for 4 of those nights. Will definitely stay somewhere else the next time we are in Toronto."
Hotel review by guest is Positive
Donald from Centerville, NS CA rated Renaissance Toronto Downtown Hotel 6 out of 10 on July 11, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Bruce from Milford, MA US rated Renaissance Toronto Downtown Hotel 7 out of 10 on May 15, 2004 Verified Guest Hotel Review

"Very dissappointed with Valet parking services. Waited almost 45 minutes to get my car after requested. This hotel also incorporates hidden charges which places the onus on the guest to review the bill. I was charged $1.50 for a newspaper which I did not ask for. I was also charged $25 for valet parking which I did not realize would be charged."
Hotel review by guest is Positive
Melanie from Nottingham, GB rated Renaissance Toronto Downtown Hotel 9 out of 10 on May 14, 2004 Verified Guest Hotel Review

"Great place to stay - really close to everything, plus great view from hotel room. Club level waste of time - club lounge has no view - bar downstairs much better. Book a table at one of the overlooking restaurants to watch the Blue Jays game - great night & good atmosphere!"
Hotel review by guest is Positive
Verified Guest from Toronto, ON CA rated Renaissance Toronto Downtown Hotel 9 out of 10 on March 14, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Serge from Thunder Bay, ON CA rated Renaissance Toronto Downtown Hotel 9 out of 10 on February 09, 2004 Verified Guest Hotel Review

"Loved access to the fitness centre. Rooms are very spacious. Great staff - more than willing to help at all times. This is my second stay at this hotel and will certainly come back again."
Hotel review by guest is Positive
Verified Guest from Hanover, ON CA rated Renaissance Toronto Downtown Hotel 9 out of 10 on February 04, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from London, ON CA rated Renaissance Toronto Downtown Hotel 10 out of 10 on January 25, 2004 Verified Guest Hotel Review

"Ordered room service, server could have been more polite."
Hotel review by guest is Positive
Kimberly from Windsor, ON CA rated Renaissance Toronto Downtown Hotel 9 out of 10 on January 18, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Amy from West Lorne, ON CA rated Renaissance Toronto Downtown Hotel 10 out of 10 on November 05, 2003 Verified Guest Hotel Review


Amenities

  • Business Center
  • Room Service
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Pet Friendly
  • Concierge
  • Valet Parking
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Babysitting / Child Services
  • Air Conditioned
  • Non-Smoking Rooms
  • Banquet Facilities
  • Conference Room(s)
  • Currency Exchange
  • Multilingual Staff
  • Sauna
  • News Stand
  • ATM / Cash Machine
  • Mini Bar
  • Cable / Satellite TV
  • In Room Movies
  • Connecting Rooms
  • Wake-up Service
  • Meeting Rooms
  • Coffee / Tea Maker
  • Microwave
  • Hair Dryer
  • Complimentary Toiletries
  • TV
  • Laundry service
  • Spa bath / Jacuzzi
  • Shops
  • Photocopier
  • Ballroom
  • Jacuzzi
  • Internet Connection (wireless)
  • Shower
  • En suite
  • Private Bathroom
  • Grab bars in bathroom
  • Picnic Area/Tables
  • Souvenirs/Gift Shop
  • Ice Machine
  • Vending Machines
  • Express Check-In/Check-Out
  • Shoe Shine

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Grand Hotel Toronto
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