Renaissance Toronto Downtown HotelRenaissance Toronto Downtown HotelRenaissance Toronto Downtown HotelRenaissance Toronto Downtown HotelRenaissance Toronto Downtown HotelRenaissance Toronto Downtown HotelRenaissance Toronto Downtown HotelRenaissance Toronto Downtown HotelRenaissance Toronto Downtown HotelRenaissance Toronto Downtown HotelRenaissance Toronto Downtown HotelRenaissance Toronto Downtown HotelRenaissance Toronto Downtown HotelRenaissance Toronto Downtown HotelRenaissance Toronto Downtown Hotel

Downtown Toronto hotel in Rogers Centre with field-view rooms, dining and indoor pool

Pros
  • Many guests enjoyed the prime location of the hotel, near to major attractions and restaurants
  • Many lodgers were pleased with the level of customer service they received
  • The hotel's rooms were found to be clean and comfortable by several reviewers
  • Several guests enjoyed views of the stadium from their rooms or public spaces
  • Some guests enjoyed good meals at the hotel
Cons
  • Wi-Fi is $13 per day
  • Self parking is $25 per day and valet parking is $35 per day
  • A few guests complained about the added Wi-Fi and parking fees
  • Worn decor and uncomfortable beds were reported by a few lodgers
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Editor's Analysis
Updated Oct 13, 2014
Overview
Connected to the Rogers Centre and adjacent to the CN Tower, this hotel is a 2-minute drive from the Gardiner Expressway. The Renaissance Toronto Downtown Hotel is geared towards travellers who prefer a hotel in a prime downtown location with an indoor pool, on-site dining and easy access to the highway.

Each of this smoke-free hotel's guest rooms offers air conditioning, cable TV, a coffeemaker, a hair dryer and an iron and ironing board. Microwaves are available free upon request and in-room Wi-Fi is $13 per day. Rooms with a stadium view, a mini-fridge, a jetted tub and a sitting area with a sofabed are also available, as are wheelchair-accessible rooms. Pets are permitted for $50 per room, per stay.

On-site amenities include an indoor pool and hot tub, 24-hour fitness facilities, 13,000 square feet of meeting space, a 24-hour business centre, guest laundry and on-site dining at Ariba, which serves breakfast, lunch, dinner and room service. Self-parking is $25 per day, while valet-parking is $35 per day. 

The CN Tower and the Metro Toronto Convention Centre are both about a 7-minute walk from the hotel, while The Toronto Eaton Centre can be found 8 minutes away by car. Toronto Pearson International Airport (YYZ) is a 28-minute drive away. (All travel time estimates: Google Maps)

All property details verified by a front desk agent, June 3, 2014
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The Good
The majority of the reviews sourced for this analysis were positive, with praise going to the hotel's location, staff and rooms.

The hotel's location was praised by numerous reviewers, who found it close to the Rogers Centre, the CN Tower, the Hockey Hall of Fame, restaurants, Union Station, Ripley's Aquarium and highway access. One patron noted, "Its next door to CN Tower, a few minutes walk to Roy Thompson Hall, its a great location, easy to walk to everywhere".

Many guests complimented the hotel's staff, characterizing them as friendly, helpful, informative and attentive. One traveller remarked, "From the time of check in, to room service, to check out, every interaction with the staff was super. They've been trained well to take care of the clients. The staff went the extra mile even when they didn't have to".

Several lodgers enjoyed the hotel's accommodations. They described their rooms as clean, quiet, spacious and updated, with comfortable beds. A few guests had complaints about their accommodations, however (see below).
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The Bad
While the majority of reviews consulted for this analysis were positive, there were a few complaints about the hotel's value and rooms.

A few guests complained about the hotel's value. They felt free Wi-Fi and a free breakfast should have been included in the rooms rates and found the added parking fees to be expensive.

Although the majority of lodgers were pleased with their clean and comfortable rooms, a few patrons had complaints about their accommodations. Various complaints included: worn decor, dated appliances, uncomfortable beds and some train noise.
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Show Sources
Sources
TripAdvisor.com guest reviews ranked the hotel #35 of 142 Toronto hotels with an average rating of 3.5 out of 5 from 936 reviews.

Expedia.ca guest reviews rated the hotel 4.2 out of 5 with a 91% recommendation rate from 596 reviews.

Booking.com guest reviews rated the hotel 8.5 out of 10 from 192 reviews.

The author corresponded with the hotel on June 3, 2014 to verify some information.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
8.3
Very Good

Rated 8.3/10 based on 509 reviews

Ranked #46 out of 1 hotels in Toronto


9 out of 10 | Chantale stayed May 12, 2013

"Chantale Gaudreau"

"All was perfect, very good service, near everything. The room was clean and we had the view of the baseball field. The restaurant and the bar were very good."

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7 out of 10 | Karl stayed November 28, 2004

"There was far too much noise in the morning. I asked for an extra hour to check out and had TWO houskeepers bang at my door. Later it sounded like there was construction going on in a room close to mine. This was a Sunday morning. I was mot at all pleased."

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8 out of 10 | Shannon stayed August 28, 2004

"We stayed on the fieldview side of the hotel to watch the Blue Jays game from our room. We were disappointed that there wasn't a bar type table with stools to view the game...You had to stand for the whole time and it was somewhat uncomfortable. It would be to the hotel's benefit to rig these rooms with a more suitable way to watch the game. At 600 dollars CAD a night, I expected to be comfortable while watching the game."

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3 out of 10 | Kenneth stayed July 25, 2004

"The family we stayed with had only one king size bed (promised two singles 3 people). The hotel relocated them only after we complained (2nd floor with the noise of the trains). The hotel moved them to the 10th floor very nice for them. I then ask to be sent to the 10th floor with them "there reply was -- all the rooms were taken" I was very upset... they found a room in the very back, very small room not worth $178 per night."

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3 out of 10 | Cathy stayed July 11, 2004

"our toilet did not work properly and they moved us to a new room after it finally overflowed. Also, the price changed the second night we were there because of a convention. I don't think we should pay extra because there are more people in the hotel, espescially since we had pre-booked our rooms two months in advance. We were there for 5 nights and paid $60.00 extra for 4 of those nights. Will definitely stay somewhere else the next time we are in Toronto."

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7 out of 10 | Bruce stayed May 15, 2004

"Very dissappointed with Valet parking services. Waited almost 45 minutes to get my car after requested. This hotel also incorporates hidden charges which places the onus on the guest to review the bill. I was charged $1.50 for a newspaper which I did not ask for. I was also charged $25 for valet parking which I did not realize would be charged."

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9 out of 10 | Melanie stayed May 14, 2004

"Great place to stay - really close to everything, plus great view from hotel room. Club level waste of time - club lounge has no view - bar downstairs much better. Book a table at one of the overlooking restaurants to watch the Blue Jays game - great night & good atmosphere!"

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9 out of 10 | Serge stayed February 09, 2004

"Loved access to the fitness centre. Rooms are very spacious. Great staff - more than willing to help at all times. This is my second stay at this hotel and will certainly come back again."

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10 out of 10 | Verified Guest stayed January 25, 2004

"Ordered room service, server could have been more polite."

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Map Marker Renaissance Toronto Downtown Hotel
One Blue Jays Way, Toronto, ON