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Downtown Toronto hotel near Eaton Centre with spacious rooms, indoor pool and restaurant

Pros
  • Free Wi-Fi
  • Many guests found the rooms comfortable, clean and surprisingly spacious
  • Location was convenient to Eaton Centre, Dundas Square, public transit, restaurants
  • Guests rated Wi-Fi as good overall in reviews
  • Guests usually liked the staff and found them helpful
  • Many guests said they would return
Cons
  • Underground parking is $28 overnight
  • Some guests found the rooms dated
  • No mini-fridge in standard rooms a disappointment for some
  • Elevators slow and small, according to guests
Freebies
Free Wi-Fi
Editor's Analysis
Updated Mar 29, 2016
Overview
This downtown hotel offers a comfortable stay across from Allan Gardens, in walking distance of restaurants and shopping. It's also close to public transit with a bus stop next door, a street car stop only 2 minutes away and the subway station, on Yonge Street, 8 minutes on foot.

The hotel offers 102 smoke-free and pet-free rooms. All rooms include free Wi-Fi, a 40" flat screen TV with cable, a coffeemaker, a desk, a safe, an iron and ironing board, a hair dryer and climate control. Rooms are furnished with 2 queen beds or 1 king bed. Room extras include a sofabed, 1 or 2 separate bedrooms, a second TV, bathrobes, a mini-fridge, a microwave, and a dining area. Accessible rooms are available.

Underground self-parking is $12.39 per day or $28 for overnight.

Shade restaurant serves breakfast from 7:30 am to 10:30 am weekdays and 8 am to 11 am on weekends. Dinner is from 6 pm to 10 pm daily. The hotel offers an lounge and limited room service is available. Tim Hortons is a 2-minute walk from the hotel.

Hotel amenities include an indoor pool, a hot tub, a sauna/steam room, squash courts, an outdoor patio and sundeck, a fitness centre open from 6 am to midnight, a 24-hour business centre, dry cleaning, ice/vending machines, a 24-hour front desk, elevators and meeting space.

Ryerson University is a 4-minute walk from the hotel. The Eaton Centre offers mall shopping and restaurants a 12-minute walk away, or 4-minute drive, and Phoenix Concert Theatre is a 7-minute walk. Toronto General Hospital is a 14-minute walk or 4-minute drive. The CN Tower, Rogers Centre and Ripley's Aquarium are a 10-minute drive or 25 minutes by subway. Toronto Pearson International Airport (YYZ) is a 22-minute drive without traffic. (All travel times: Google Maps)
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The Good
Guests typically enjoyed their stays at this hotel. It offered larger suites which accommodated families well and although it's an older facility, guests who got a good room price were usually among the most pleased.

The hotel's location was convenient. Guests liked being close to Eaton Centre, Dundas Square, Yonge Street shops and dining, the Phoenix Concert Theatre, plus a Tim Hortons and public transit right by the hotel.

Guests often found the staff welcoming and helpful and many said they had a good experience at the hotel and planned to return.

The hotel's rates were usually considered reasonable by guests, but guests who needed parking found it expensive and sometimes guests opted to park a couple of blocks away, in a city lot, for less than half the price.

Many guests liked their rooms. They were typically judged to be clean, quiet, and spacious with comfortable beds, although some recent guests found dated rooms.

Several guests enjoyed the indoor pool and hot tub. Guests with children found it pleasingly shallow.
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The Bad
There were some guest complaints found online in recent reviews.

Occasionally guests complained about the rooms. Recent complaints included: dated decor, the floor crackled when walked on, no fresh air coming from the AC unit/heater, the carpet was old, the bathroom was mouldy, a shower drain backed up, small bathroom, a saggy mattress, dim lighting in bathroom, no pay-per-view movies and mini-fridge did not keep things cool enough.

Some guests had issues with the Internet which they said did not work in certain rooms (the bedroom for example).

Guests found the parking costs expensive and some thought the area surrounding the hotel was a bit dodgey, with shady characters lurking around at times.

Staff were occasionally bashed in the reviews from guests who found them unhelpful.

Some found the elevators slow and small and the hallways and lobby to have a musty odour.
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Show Sources
Sources
Expedia.ca guest reviews rated the hotel 3.5 out of 5 from 1,958 reviews.

TripAdvisor.com guest reviews ranked the hotel #65 of 138 Toronto hotels with an average rating of 3.5 out of 5 from 1,255 reviews.

Booking.com guest reviews rated the hotel 7.6 out of 10 from 1,552 reviews.


Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
7.4
Good
#
85 / out of 138
hotels in Toronto

Rated 7.4/10 based on 5360 reviews

Ranked #85 out of 138 hotels in Toronto

5360
Map Marker Ramada Plaza Toronto
300 Jarvis Street, Toronto, ON