Good customer service and rooms, some concerns with parking fee and worn decor
- Free Wi-Fi, free airport shuttle, free breakfast
- Most guests were pleased with the level of customer service they received
- The rooms were described as clean, spacious, and comfortable by several reviewers
- Many guests praised the overall value of this hotel in relation to its cost
- Some guests were disappointed with the additional parking fee and full parking lots
- The decor was considered outdated and in need of an upgrade by some reviewers
Updated Nov 9, 2012
This hotel has 253 air-conditioned suites, all of which offer free Wi-Fi, cable TV, a coffeemaker, a microwave, a mini-fridge, a desk, a hair dryer, an iron and ironing board, a bedroom with one king or two double beds, and a separate living area with a sofabed.
The Quality Suites Toronto Airport is an 8-minute drive from Woodbine Racetrack and Casino and 10 minutes southeast of St. Georges Golf and Country Club. Shopping is available at Etobicoke West Mall (roughly an 8-minute drive) and downtown Toronto is about a 25-minute drive away. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, parking $15 per day, free breakfast, and pets permitted for $10 per day (call date: Nov. 7, 2012).
Expedia.com guest reviews rated the hotel 3.8 out of 5 with an 81% recommendation rate from 129 reviews.
3 out of 10 | Lee stayed December 22, 2012
"Terrible staff and customer service"
"Hotel was not bad, but staff was unfriendly and rude. Left several messages for the manager to contact me and to date have not received a response from him. There are several hotels in the area which are better quality and in the same price range. I will be staying at one of the others in the future."
9 out of 10 | Marilyn stayed June 11, 2006
"The only thing I did not like was the $10. Parking Charge. I would think the large percentage of quests would have vehicles. It would be less obvious and irritating if the fee was included in the room charge. The food in the restaurant (we did only have one meal) was excellent and not over priced."
8 out of 10 | David stayed April 06, 2005
"The restaurant in the hotel was excellent as well as the personnel. Enjoyed the food and personnel."
6 out of 10 | Robert stayed January 15, 2004
"We stayed in room 324 and our brother occupied 325, the rooms were very cold and we couldn't raise the heat. The bathroom floor was too cold to stand on even with socks on. We complained a few times and they finally sent up blankets and more towels for bathroom floor, and then eventually moved us to another room. The inconvenience of having to move late in the evening was not compensated for. The gift shop needs to have better hours every time we went to get something it was closed or not there according to time posted."