Quality Suites Toronto AirportQuality Suites Toronto AirportQuality Suites Toronto AirportQuality Suites Toronto AirportQuality Suites Toronto AirportQuality Suites Toronto AirportQuality Suites Toronto AirportQuality Suites Toronto AirportQuality Suites Toronto AirportQuality Suites Toronto AirportQuality Suites Toronto AirportQuality Suites Toronto AirportQuality Suites Toronto AirportQuality Suites Toronto AirportQuality Suites Toronto AirportQuality Suites Toronto AirportQuality Suites Toronto AirportQuality Suites Toronto AirportQuality Suites Toronto Airport

Good customer service and rooms, some concerns with parking fee and worn decor

Pros
  • Free Wi-Fi, free airport shuttle, free breakfast
  • Most guests were pleased with the level of customer service they received
  • The rooms were described as clean, spacious, and comfortable by several reviewers
  • Many guests praised the overall value of this hotel in relation to its cost
Cons
  • Some guests were disappointed with the additional parking fee and full parking lots
  • The decor was considered outdated and in need of an upgrade by some reviewers
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Freebies
Free Wi-Fi
Free Breakfast
Free Shuttle
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Editor's Analysis
Updated Nov 9, 2012
Overview
Located just east of Highway 407, the Quality Suites Toronto Airport is situated roughly 4 km (7-minute drive) from Pearson International Airport and is popular with business and vacation travellers who require an economical hotel close to highway access and the airport.

This hotel has 253 air-conditioned suites, all of which offer free Wi-Fi, cable TV, a coffeemaker, a microwave, a mini-fridge, a desk, a hair dryer, an iron and ironing board, a bedroom with one king or two double beds, and a separate living area with a sofabed. 

Hotel amenities include a business centre, a fitness centre, four meeting rooms, a gift shop, and a complimentary airport shuttle. Accessible rooms are available upon request, parking is $15 per day, and pets are permitted for a fee of $10 per night. A free breakfast is offered daily to all guests.

On-site dining is offered at Graffiti's Italian Eatery and Saloon, which is open for breakfast and dinner Monday through Saturday, and breakfast only on Sundays. Additional nearby dining options include The Keg and Lonestar Texas Grill. which are both under a 3-minute walk southwest of the hotel.

The Quality Suites Toronto Airport is an 8-minute drive from Woodbine Racetrack and Casino and 10 minutes southeast of St. Georges Golf and Country Club. Shopping is available at Etobicoke West Mall (roughly an 8-minute drive) and downtown Toronto is about a 25-minute drive away. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free Wi-Fi, parking $15 per day, free breakfast, and pets permitted for $10 per day (call date: Nov. 7, 2012).
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The Good
The majority of reviews consulted for this analysis were positive with praise going to the hotel's rooms, staff, and value.

Most guests were pleased with the staff at this hotel. They described them as helpful, efficient, and with friendly smiles and great customer service. One guest remarked they, "took the time to explain the restaurant hours, where the gym and business centre were and asked about wake up calls". It should be mentioned, however, that some guests were not altogether pleased with the customer service they received (see below).

The rooms were a source of many compliments by reviewers, who described them as spacious and clean, with comfortable beds and pillows and nice views of planes landing at the airport.

Several lodgers were pleased with the value they received at the hotel and cited the included breakfast, free airport shuttle, and reasonable prices as value-added features.
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The Bad
While most of the reviews consulted for this analysis were positive, there were a few common complaints among them about parking and outdated decor.

Some guests had issues with the parking at the hotel. They were disappointed that the fee ($15 per day) was not included in the cost of their rooms and that the parking lot was full at times.

The decor was a source of complaints by some guests, who described it as outdated. Some mentioned worn and stained carpets. These guests felt the hotel could use some updates.

As mentioned previously, some guests were not pleased with the customer service they received. They felt the staff were not friendly and not as helpful as they should have been when presented with complaints.
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Show Sources
Sources
TripAdvisor.com guest reviews ranked the hotel #41 out of 118 Toronto hotels from 200 reviews.

Expedia.com guest reviews rated the hotel 3.8 out of 5 with an 81% recommendation rate from 129 reviews.

Hotels.com guest reviews rated the hotel 3.7 out of 5 from 100 reviews.

Verified with a front desk agent: Free Wi-Fi, parking $15 per day, free breakfast, and pets permitted for $10 per day (call date: Nov. 7, 2012).

Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
7.3
Good

Rated 7.3/10 based on 874 reviews

Ranked #94 out of 1 hotels in Toronto


3 out of 10 | Lee stayed December 22, 2012

"Terrible staff and customer service"

"Hotel was not bad, but staff was unfriendly and rude. Left several messages for the manager to contact me and to date have not received a response from him. There are several hotels in the area which are better quality and in the same price range. I will be staying at one of the others in the future."

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9 out of 10 | Marilyn stayed June 11, 2006

"The only thing I did not like was the $10. Parking Charge. I would think the large percentage of quests would have vehicles. It would be less obvious and irritating if the fee was included in the room charge. The food in the restaurant (we did only have one meal) was excellent and not over priced."

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8 out of 10 | David stayed April 06, 2005

"The restaurant in the hotel was excellent as well as the personnel. Enjoyed the food and personnel."

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6 out of 10 | Robert stayed January 15, 2004

"We stayed in room 324 and our brother occupied 325, the rooms were very cold and we couldn't raise the heat. The bathroom floor was too cold to stand on even with socks on. We complained a few times and they finally sent up blankets and more towels for bathroom floor, and then eventually moved us to another room. The inconvenience of having to move late in the evening was not compensated for. The gift shop needs to have better hours every time we went to get something it was closed or not there according to time posted."

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Map Marker Quality Suites Toronto Airport
262 Carlingview Drive, Toronto, ON