OverviewLocated just east of Highway 407, the Quality Suites Toronto Airport is situated roughly 4 km (7-minute drive) from Pearson International Airport and is popular with business and vacation travellers who require an economical hotel close to highway access and the airport.
This hotel has 253 air-conditioned suites, all of which offer free Wi-Fi, cable TV, a coffeemaker, a microwave, a mini-fridge, a desk, a hair dryer, an iron and ironing board, a bedroom with one king or two double beds, and a separate living area with a sofabed.
Hotel amenities include a business centre, a fitness centre, four meeting rooms, a gift shop, and a complimentary airport shuttle. Accessible rooms are available upon request, parking is $15 per day, and pets are permitted for a fee of $10 per night. A free breakfast is offered daily to all guests.
On-site dining is offered at Graffiti's Italian Eatery and Saloon, which is open for breakfast and dinner Monday through Saturday, and breakfast only on Sundays. Additional nearby dining options include The Keg and Lonestar Texas Grill. which are both under a 3-minute walk southwest of the hotel.
The Quality Suites Toronto Airport is an 8-minute drive from Woodbine Racetrack and Casino and 10 minutes southeast of St. Georges Golf and Country Club. Shopping is available at Etobicoke West Mall (roughly an 8-minute drive) and downtown Toronto is about a 25-minute drive away. (All distances and travel time estimates: Google Maps)
Verified with a front desk agent: Free Wi-Fi, parking $15 per day, free breakfast, and pets permitted for $10 per day (call date: Nov. 7, 2012).
The GoodThe majority of reviews consulted for this analysis were positive with praise going to the hotel's rooms, staff, and value.
Most guests were pleased with the staff at this hotel. They described them as helpful, efficient, and with friendly smiles and great customer service. One guest remarked they, "took the time to explain the restaurant hours, where the gym and business centre were and asked about wake up calls". It should be mentioned, however, that some guests were not altogether pleased with the customer service they received (see below).
The rooms were a source of many compliments by reviewers, who described them as spacious and clean, with comfortable beds and pillows and nice views of planes landing at the airport.
Several lodgers were pleased with the value they received at the hotel and cited the included breakfast, free airport shuttle, and reasonable prices as value-added features.
The Bad
While most of the reviews consulted for this analysis were positive, there were a few common complaints among them about parking and outdated decor.
Some guests had issues with the parking at the hotel. They were disappointed that the fee ($15 per day) was not included in the cost of their rooms and that the parking lot was full at times.
The decor was a source of complaints by some guests, who described it as outdated. Some mentioned worn and stained carpets. These guests felt the hotel could use some updates.
As mentioned previously, some guests were not pleased with the customer service they received. They felt the staff were not friendly and not as helpful as they should have been when presented with complaints.
TripAdvisor.com guest reviews ranked the hotel #41 out of 118 Toronto hotels from 200 reviews.
Expedia.com guest reviews rated the hotel 3.8 out of 5 with an 81% recommendation rate from 129 reviews.
Hotels.com guest reviews rated the hotel 3.7 out of 5 from 100 reviews.
Verified with a front desk agent: Free Wi-Fi, parking $15 per day, free breakfast, and pets permitted for $10 per day (call date: Nov. 7, 2012).
