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Quality Suites Toronto Airport

Quality Suites Toronto Airport is a 3 star hotel in Toronto, Ontario, Canada 262 Carlingview Drive, Toronto, ON, Canada
Estimated Price
$77
CAD
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Guest Reviews
Amenities
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Quality Hotel & Suites Airport East (6.6 km)

Good customer service and rooms, some concerns with parking fee and worn decor

Pros 
  • Free Wi-Fi, free airport shuttle, free breakfast
  • Most guests were pleased with the level of customer service they received
  • The rooms were described as clean, spacious, and comfortable by several reviewers
  • Many guests praised the overall value of this hotel in relation to its cost
Cons 
  • Some guests were disappointed with the additional parking fee and full parking lots
  • The decor was considered outdated and in need of an upgrade by some reviewers

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Editor's Analysis
Updated on Nov 9, 2012
Overview
Located just east of Highway 407, the Quality Suites Toronto Airport is situated roughly 4 km (7-minute drive) from Pearson International Airport and is popular with business and vacation travellers who require an economical hotel close to highway access and the airport.

This hotel has 253 air-conditioned suites, all of which offer free Wi-Fi, cable TV, a coffeemaker, a microwave, a mini-fridge, a desk, a hair dryer, an iron and ironing board, a bedroom with one king or two double beds, and a separate living area with a sofabed. 

Hotel amenities include a business centre, a fitness centre, four meeting rooms, a gift shop, and a complimentary airport shuttle. Accessible rooms are available upon request, parking is $15 per day, and pets are permitted for a fee of $10 per night. A free breakfast is offered daily to all guests.

On-site dining is offered at Graffiti's Italian Eatery and Saloon, which is open for breakfast and dinner Monday through Saturday, and breakfast only on Sundays. Additional nearby dining options include The Keg and Lonestar Texas Grill. which are both under a 3-minute walk southwest of the hotel.

The Quality Suites Toronto Airport is an 8-minute drive from Woodbine Racetrack and Casino and 10 minutes southeast of St. Georges Golf and Country Club. Shopping is available at Etobicoke West Mall (roughly an 8-minute drive) and downtown Toronto is about a 25-minute drive away. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free Wi-Fi, parking $15 per day, free breakfast, and pets permitted for $10 per day (call date: Nov. 7, 2012).
The Good
The majority of reviews consulted for this analysis were positive with praise going to the hotel's rooms, staff, and value.

Most guests were pleased with the staff at this hotel. They described them as helpful, efficient, and with friendly smiles and great customer service. One guest remarked they, "took the time to explain the restaurant hours, where the gym and business centre were and asked about wake up calls". It should be mentioned, however, that some guests were not altogether pleased with the customer service they received (see below).

The rooms were a source of many compliments by reviewers, who described them as spacious and clean, with comfortable beds and pillows and nice views of planes landing at the airport.

Several lodgers were pleased with the value they received at the hotel and cited the included breakfast, free airport shuttle, and reasonable prices as value-added features.

The Bad
While most of the reviews consulted for this analysis were positive, there were a few common complaints among them about parking and outdated decor.

Some guests had issues with the parking at the hotel. They were disappointed that the fee ($15 per day) was not included in the cost of their rooms and that the parking lot was full at times.

The decor was a source of complaints by some guests, who described it as outdated. Some mentioned worn and stained carpets. These guests felt the hotel could use some updates.

As mentioned previously, some guests were not pleased with the customer service they received. They felt the staff were not friendly and not as helpful as they should have been when presented with complaints.
TripAdvisor.com guest reviews ranked the hotel #41 out of 118 Toronto hotels from 200 reviews.

Expedia.com guest reviews rated the hotel 3.8 out of 5 with an 81% recommendation rate from 129 reviews.

Hotels.com guest reviews rated the hotel 3.7 out of 5 from 100 reviews.

Verified with a front desk agent: Free Wi-Fi, parking $15 per day, free breakfast, and pets permitted for $10 per day (call date: Nov. 7, 2012).

Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.


Guest Reviews
7.2
Good

#90 out of 141
Guest Rating Explained
Rating: 7.2 / 10 Details

No. of guest reviews: 132
Guest Recommended: Yes
Guest Ranking Explained

Quality Suites Toronto Airport is #90 out of 141 hotels in Toronto ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Unknown
Rhonda from Brantford, ON CA rated Quality Suites Toronto Airport 10 out of 10 on April 27, 2014 Verified Guest Hotel Review
Hotel review by guest is Positive
Theodore from Comox, BC CA rated Quality Suites Toronto Airport 8 out of 10 on January 21, 2013 Verified Guest Hotel Review
Hotel review by guest is Unknown
Lee from Cannington, ON CA rated Quality Suites Toronto Airport 3 out of 10 on December 22, 2012 Verified Guest Hotel Review

"Terrible staff and customer service"
"Hotel was not bad, but staff was unfriendly and rude. Left several messages for the manager to contact me and to date have not received a response from him. There are several hotels in the area which are better quality and in the same price range. I will be staying at one of the others in the future."
Hotel review by guest is Positive
Jean from Calgary, AB CA rated Quality Suites Toronto Airport 8 out of 10 on November 13, 2011 Verified Guest Hotel Review
Show older reviews
Hotel review by guest is Positive
Marilyn from Beamsville, ON CA rated Quality Suites Toronto Airport 9 out of 10 on June 11, 2006 Verified Guest Hotel Review

"The only thing I did not like was the $10. Parking Charge. I would think the large percentage of quests would have vehicles. It would be less obvious and irritating if the fee was included in the room charge. The food in the restaurant (we did only have one meal) was excellent and not over priced."
Hotel review by guest is Positive
Michael from Westland, MI US rated Quality Suites Toronto Airport 10 out of 10 on June 11, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Nicholas from Lopckport, NY US rated Quality Suites Toronto Airport 8 out of 10 on September 24, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
David from West Linn, OR US rated Quality Suites Toronto Airport 8 out of 10 on April 06, 2005 Verified Guest Hotel Review

"The restaurant in the hotel was excellent as well as the personnel. Enjoyed the food and personnel."
Hotel review by guest is Positive
Verified Guest from Garson, ON CA rated Quality Suites Toronto Airport 8 out of 10 on April 02, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Don from Nepean, ON CA rated Quality Suites Toronto Airport 8 out of 10 on July 10, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Robert from Delaware, ON CA rated Quality Suites Toronto Airport 6 out of 10 on January 15, 2004 Verified Guest Hotel Review

"We stayed in room 324 and our brother occupied 325, the rooms were very cold and we couldn't raise the heat. The bathroom floor was too cold to stand on even with socks on. We complained a few times and they finally sent up blankets and more towels for bathroom floor, and then eventually moved us to another room. The inconvenience of having to move late in the evening was not compensated for. The gift shop needs to have better hours every time we went to get something it was closed or not there according to time posted."


Amenities

  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Pet Friendly
  • Airport shuttle
  • Concierge
  • Tour Desk
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Babysitting / Child Services
  • Air Conditioned
  • Non-Smoking Rooms
  • Banquet Facilities
  • Conference Room(s)
  • Currency Exchange
  • Multilingual Staff
  • Safe-Deposit Box
  • News Stand
  • Mini Bar
  • Refrigerator
  • Cable / Satellite TV
  • In Room Movies
  • Wake-up Service
  • Meeting Rooms
  • Kitchenette
  • Coffee / Tea Maker
  • Microwave
  • Hair Dryer
  • Complimentary Toiletries
  • TV
  • Laundry service
  • Shops
  • Photocopier
  • Shower
  • En suite
  • Private Bathroom
  • Luggage Storage
  • Shops in Hotel
  • Souvenirs/Gift Shop
  • Ice Machine
  • Vending Machines
  • Family Room
  • Express Check-In/Check-Out
  • Self Laundry

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