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Quality Hotel & Suites Airport East

Quality Hotel & Suites Airport East is a 3 star hotel in Toronto, Ontario, Canada 2180 Islington Avenue, Toronto, ON, Canada
Estimated Price
$63
CAD
Photo 1 - Quality Hotel & Suites Airport East, 2180 Islington Avenue, Toronto, ON, Canada Show All Photos
Located near YYZ with rates that many guests have found attractive
Pros 
  • Guests commonly thought their rooms were clean
  • Guests often liked their room's price
  • Free wireless Internet and free local calls
  • Many guests liked being near Toronto Pearson International Airport
Cons 
  • Guests occasionally complained about the hotel's proximity to services
  • Some guests thought the wait time for the shuttle pick-up was long
  • Some guests implied that the staff were below standard

Other Hotels in the Area
Holiday Inn Toronto Airport East (2.3 km)
Radisson Suite Hotel Toronto Airport (2.6 km)
Days Hotel and Conference Centre Toronto Airport (2.7 km)
DoubleTree by Hilton Toronto Airport (2.7 km)
Crowne Plaza Toronto Airport (3.1 km)
Woodbine Hotel & Suites (3.2 km)
Toronto Plaza Airport Hotel (3.3 km)
Residence Inn Toronto Airport (3.3 km)
Comfort Hotel Airport North (3.5 km)
Sheraton Toronto Airport Hotel & Conference Centre (3.5 km)
Sandman Signature Hotel Toronto Airport (3.5 km)
Courtyard Toronto Airport (4.1 km)

This Hotel is in...
Etobicoke

This Hotel is Near...
Downsview Park (6.6 km)
Humber College (12.3 km)
Pearson Convention Centre (9.7 km)
The International Centre (7.2 km)
Toronto Congress Centre (2.7 km)
Wild Water Kingdom (8.4 km)
Woodbine Racetrack (4.2 km)
York University Toronto (9.0 km)

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Editor's Analysis
Updated on Mar 1, 2012
Overview
The Quality Hotel and Suites Airport East is located on the west side of Islington Avenue just south of Highway 401 in Toronto, Ontario. The Toronto Pearson International Airport (YYZ) is 6.9kms away and the Financial District of downtown Toronto is 23kms away (distances: Google Maps). Besides Highway 401, the highway that connects Toronto and Montreal, Highway 427 and Highway 400 are also a short distance from the hotel.

The pet friendly property ($15/pet/night) offers a business centre, a 24-hour exercise room, and a restaurant that serves breakfast, lunch, and dinner. The property also features free overnight parking for guests and a free airport shuttle.

There are 202 guest rooms in the hotel and common room amenities include air conditioning, in-room coffee makers, hair dryers, cable/satellite televisions, refrigerators, microwaves, and irons with ironing boards. Rooms also include free wireless Internet, free local calls, and free newspapers.


The hotel is part of the Choice Privileges loyalty program. Check in time at the hotel is 3pm and check out time is 11am.
The Good
Many guests who stayed at the Quality Hotel and Suites Airport East in Toronto thought well of the hotel. Guests who made positive comments about the property often focused on the location of the hotel, the guest rooms, and their room rates.

The location of the hotel was well-liked by numerous airport travelers. Very commonly guests of the property mentioned that they had a flight to catch or that they just got off of a plane a short time before they arrived at the hotel. Some of these guests said good things about the free airport shuttle which was often described as efficient and convenient.

In regard to the rooms, guests frequently said that they were clean, even said by some guests that were not totally happy with their stay. Several guests also made positive statements about the rate that they paid for the room. These guests seemed happy with the price of their room and a couple felt like they got a very good deal.

The Bad
Guest complaints for this hotel were numerous in reviews and those complaints were not just concentrated in one or two areas but seemed to span across several aspects of the property and its service.

For example, the staff of this hotel did not receive many compliments. Multiple guests seemed emotional in their reviews as they described the employees as rude or unhelpful. 

Despite the close proximity to the airport, several guests thought that the hotel was poorly situated. These guests often said that there were no services near the hotel and they felt their dining options, for example, were limited to using the on-site restaurant. Many guests who wanted to use the hotel's restaurant found that it was actually closed by about 10pm or 10:30pm.

The shuttle service between the hotel and airport was often described as poor. One guest said that it was not 24 hours as indicated by the hotel web page but rather that it started at 3:15am. A couple other guests found the airport pickup confusing and multiple guests described wait times of 60 minutes or more. These wait times were partly due to the shuttle driver who drove by guests that were waiting to be picked up. 

Another guest said he saw people at the hotel get turned away from the shuttle service because it was full. They had no choice but to take an expensive cab ride to the airport instead.

Parking at the hotel also received multiple complaints. Some guests described having to park several blocks away from the hotel when they thought that they could park on site.
TripAdvisor.com ranked the hotel 84th out of 120 Toronto properties and the site had 102 reviews.

Hotels.com guest ratings averaged to 4.0 points out of 5 and 88% recommended the property.

Booking.com guest ratings averaged to 7.8 points out of 10 and the site had 146 reviews.

Editor's Analysis by Shane L.
Analyzed by Shane L.
With ample personal travel experience and years of professional hotel work experience, Shane is prepared and determined to help travelers find what they want when booking Canadian hotels.


Guest Reviews

6.6
Fair

#110 out of 140
Guest Rating Explained
Rating: 6.6 / 10 Details

No. of guest reviews: 588
Guest Recommended: Yes
Guest Ranking Explained

Quality Hotel & Suites Airport East is #110 out of 140 hotels in Toronto ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Negative
Prabhdeep from Montreal, QC CA rated Quality Hotel & Suites Airport East 2 out of 10 on January 24, 2014 Verified Guest Hotel Review
Hotel review by guest is Unknown
Silvia from Orillia, ON CA rated Quality Hotel & Suites Airport East 7 out of 10 on January 06, 2014 Verified Guest Hotel Review

"First time at this location"
"The rooms were very clean but had a powerful detergent smell. We had an excellent breakfast in their on site restaurant which is manned by very courteous wait staff. The cleaning staff, that we shared an elevator with, was very friendly which is more than I can say for the older woman at the desk in the lobby. I asked for a print out of my bill which I was promptly and abruptly informed that because I had reserved over the inter-net that was my copy. My Step mother who had just checked out not even 2 min before me got a copy and I paid for their room as well. When I spoke with her she showed me her receipt. I went back up to the front desk, and now I'm getting the cold shoulder as she does other things, but I wait patiently while she finishes her tasks and again request a copy of my charges. Once again I am abruptly informed that because it was 3rd. party billing that I was not entitled to a copy whereby I showed her my step mothers' receipt. She huffed at me and said well if you insist, I now glaring say yes, I insist. It was only then that she gave me a receipt. The charges were to my card for both rooms and being that we were the last plane to land in Pearson that night with all the cancellations and delays, the stress of the weather, having to stay in Toronto another night, the very last thing that I wanted was attitude from a desk clerk. I sincerely recommend that this individual receive some formal customer service training. The younger woman was much friendlier so if you check in or out wait for her. Would I stay again? Probably."
Hotel review by guest is Positive
Paul from Denfield, ON CA rated Quality Hotel & Suites Airport East 9 out of 10 on November 04, 2013 Verified Guest Hotel Review

"November 3 visit"
"Great location. Not my first time here; won't be my last. Good value, clean."
Hotel review by guest is Unknown
Michael from Sarnia, ON CA rated Quality Hotel & Suites Airport East 7 out of 10 on September 07, 2013 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Ingersoll, ON CA rated Quality Hotel & Suites Airport East 9 out of 10 on April 30, 2013 Verified Guest Hotel Review
Hotel review by guest is Negative
Verified Guest from Toronto, AB CA rated Quality Hotel & Suites Airport East 10 out of 10 on November 12, 2012 Verified Guest Hotel Review
Hotel review by guest is Positive
Suzanne from Casselmen, ON CA rated Quality Hotel & Suites Airport East 5 out of 10 on October 09, 2011 Verified Guest Hotel Review

"Smelly rooms. We had grandchildren with us and found it difficult to get adjoining rooms."
Hotel review by guest is Positive
Verified Guest from Deep River, ON CA rated Quality Hotel & Suites Airport East 7 out of 10 on March 23, 2011 Verified Guest Hotel Review
Hotel review by guest is Negative
Verified Guest from Ottawa, ON CA rated Quality Hotel & Suites Airport East 4 out of 10 on November 02, 2010 Verified Guest Hotel Review

"Staff very pleasant , rooms old"
"No room service Rooms very worn Chose hotel as close to work location"
Hotel review by guest is Positive
Fay k from Lake Jackson, TX US rated Quality Hotel & Suites Airport East 8 out of 10 on July 07, 2010 Verified Guest Hotel Review
Show older reviews
Hotel review by guest is Positive
Verified Guest from Budapest, HU rated Quality Hotel & Suites Airport East 8 out of 10 on September 11, 2009 Verified Guest Hotel Review
Hotel review by guest is Positive
George from Brockport, NY US rated Quality Hotel & Suites Airport East 8 out of 10 on August 31, 2009 Verified Guest Hotel Review
Hotel review by guest is Positive
June l from Maple Ridge, BC CA rated Quality Hotel & Suites Airport East 8 out of 10 on August 17, 2009 Verified Guest Hotel Review
Hotel review by guest is Negative
Catheline from Lavall, QC CA rated Quality Hotel & Suites Airport East 4 out of 10 on November 01, 2006 Verified Guest Hotel Review

"This hotel is far from anything walking-distance. The restaurant attached is deciding whether it wants to be a bar or a hotel, with uncomfortable seats poorly matched with the height of the table, and the food was terrible. Restaurant staff was friendly, though. The hotel staff was just OK. The hotel is undergoing renovations, and I think it stressed the staff a lot because I didn't see one smile, did not hear one hello! Not a great experience overall A small fridge in the room would be appreciated."
Hotel review by guest is Positive
Brian from Penygraig, GB rated Quality Hotel & Suites Airport East 9 out of 10 on August 06, 2006 Verified Guest Hotel Review

"Despite the answers above, I was astonished that no ordinary cereals were available for breakfast (corn flakes) during my stay. When I questioned the staff they were not bothered and I felt that I was disturbing their viewing of the TV, which was on in the restaurant at the time."
Hotel review by guest is Negative
Victor from Vancouver, BC CA rated Quality Hotel & Suites Airport East 4 out of 10 on May 31, 2006 Verified Guest Hotel Review

"With respect to items 2 and 7 above, my negative responses are solely a consequence of the god-awful stink in the "smoking" room that I took in the absence of availability of any "non-smoking". I did expect evidence of a tolerable level of cigarette smoke, but it is much too much when your clothes smell the next day of the pollution. Time for some wall washing or fumigation or whatever!!! Furthermore, the assessing of a US$4.60 charge for "booking" when none is indicated on your website, I believe is outside the law, and is expected to be refunded. I now look forward to your comments."
Hotel review by guest is Positive
Richard from Winnapeg, MB CA rated Quality Hotel & Suites Airport East 8 out of 10 on April 21, 2006 Verified Guest Hotel Review

"A couple of small complaints. I was in Rm 518 - the tv set picture would go black then would come back on a bit later. I take it there was some kind of intermittent short-circuit or a problem with the picture tube. In the morning the checkout was smooth. But I've got to tell you the front desk guy...shall we say: maybe he's not a morning person. Somewhat less than friendly. Looked like he hadn't had his coffee or something. A bit of friendliness at the desk would go a long way. Other than that... a good stay. Enjoyed the restaurant/lounge the night before too."
Hotel review by guest is Negative
Abigail from Traverse City, MI US rated Quality Hotel & Suites Airport East 4 out of 10 on April 13, 2006 Verified Guest Hotel Review

"The hotel wasn't horrible in itself, it just wasn't that great either. The problems I experienced were things like a hair in the bathtub, the bathroom door didn't close, and some of the amenities listed on the hotel's website weren't actually available. The beds weren't all that comfortable-the mattresses were hard and the pillows lumpy, but that's not entirely unusual in hotels. Other than that, the front desk was very helpful with any questions we had. I didn't get a chance to try the restaurant-which is very expensive! If you're looking to be in downtown Toronto, I would recommend a hotel downtown, as the Quality is quite a ways."
Hotel review by guest is Positive
Peter from Edmonton, AB CA rated Quality Hotel & Suites Airport East 8 out of 10 on April 04, 2006 Verified Guest Hotel Review
Hotel review by guest is Negative
Brian from Windsor, ON CA rated Quality Hotel & Suites Airport East 4 out of 10 on March 13, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Thunder Bay, ON CA rated Quality Hotel & Suites Airport East 8 out of 10 on March 02, 2006 Verified Guest Hotel Review
Hotel review by guest is Negative
Robert from Thunder Bay, ON CA rated Quality Hotel & Suites Airport East 4 out of 10 on January 20, 2006 Verified Guest Hotel Review

"waited 1 hour outside at airport for van to show up"
Hotel review by guest is Positive
Verified Guest from Thunder Bay, ON CA rated Quality Hotel & Suites Airport East 9 out of 10 on January 14, 2006 Verified Guest Hotel Review

"Access to the restaurant was excellent and the Bartender David was absolutley great!! Our stay was short but memorable."
Hotel review by guest is Positive
Rob from London, ON CA rated Quality Hotel & Suites Airport East 7 out of 10 on January 07, 2006 Verified Guest Hotel Review

"A little noisy threw out the night , might have been a problem with the elavator."
Hotel review by guest is Negative
Verified Guest from Sudbury, ON CA rated Quality Hotel & Suites Airport East 2 out of 10 on December 21, 2005 Verified Guest Hotel Review

"This is the worst hotel I and my family have ever stayed at...the rooms were dirty, the staff were rude and were unwilling to make our stay a positive one. Our stay was only for one night...but it was "hell". I made my reservations through this web site believing that the park and fly option was included, but I was wrong. Once I arrived at the hotel, they were not willing to charge me the difference in price...but they were willing to charge me $20.00 a day to park. The staff is very rude, but I would like to say "Thanks" to the concierge for resolving the problem in a respectful manor."
Hotel review by guest is Positive
Sam from Nepean, ON CA rated Quality Hotel & Suites Airport East 7 out of 10 on October 17, 2005 Verified Guest Hotel Review

"I am a non-smoker but ended up taking the smoking room because the price was right. That was a mistake. I could not sleep in the smoking room as my lungs refused to breathe the smoke contaminated air in the room. After tossing and turning for over two hours, I called the front desk and asked for a non-smiking room. The staff was very helpful and they immediately found me a non-smoking room. Great! But I could not sleep well for the rest of the night because of the traffic noise from the highway. But the traffic noise was just tolerable though. I guess the hotel choice was okay for the price I paid for the room. Since I cannot afford a high priced hotel with sound proof rooms, I may stay at this hotel again."
Hotel review by guest is Positive
Geroge from Brantford, ON CA rated Quality Hotel & Suites Airport East 8 out of 10 on May 07, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Roque from Quito, EC rated Quality Hotel & Suites Airport East 6 out of 10 on April 14, 2005 Verified Guest Hotel Review

"When we reserved the Hotel on-line, we knew that we had Breakfast included; the moment we arrived there, the breakfast was only a hook to sell because we did not receive it. Another hook was the free internet; when we arrived to the hotel, we realized that we had to bring our own computer, in order to use that service."
Hotel review by guest is Positive
James from Ottawa, ON CA rated Quality Hotel & Suites Airport East 8 out of 10 on April 09, 2005 Verified Guest Hotel Review

"we stayed here as it was close to our family activity. Not overly great for shopping or attractions."
Hotel review by guest is Positive
Jeff from Chatham, ON CA rated Quality Hotel & Suites Airport East 9 out of 10 on February 21, 2005 Verified Guest Hotel Review

"We thought the desk manager was very helpful and kind. The room was just the right one for our return our wedding in Jamaica. Would stay again!"
Hotel review by guest is Positive
Jeff from Marquette, MI US rated Quality Hotel & Suites Airport East 9 out of 10 on January 16, 2005 Verified Guest Hotel Review
Hotel review by guest is Negative
Verified Guest from Deep River, ON CA rated Quality Hotel & Suites Airport East 5 out of 10 on January 10, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Gaetino from San Fran, CA US rated Quality Hotel & Suites Airport East 7 out of 10 on July 07, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Gregg from Depew, NY US rated Quality Hotel & Suites Airport East 10 out of 10 on February 22, 2004 Verified Guest Hotel Review

"After a bad experience at another hotel last year, this hotel was a breath of fresh air. Staff was extremely professional and polite."
Hotel review by guest is Negative
Verified Guest from Woodbridge, ON CA rated Quality Hotel & Suites Airport East 3 out of 10 on February 21, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Welland, ON CA rated Quality Hotel & Suites Airport East 8 out of 10 on February 07, 2004 Verified Guest Hotel Review

"The shuttle driver was friendly but he didn't seem to know how to drive the bus. We did make it to the airport with a sigh of relief!"
Hotel review by guest is Positive
Joyce from Saskatoon, SK CA rated Quality Hotel & Suites Airport East 8 out of 10 on January 29, 2004 Verified Guest Hotel Review

"We were at this hotel without a vehicle for one night, and there was nothing close by for us to walk to. There was a restaurant in the hotel, so that was kind of our evening!"
Hotel review by guest is Positive
Verified Guest from Saint Catharines, ON CA rated Quality Hotel & Suites Airport East 8 out of 10 on January 26, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Brenda from Barrie, ON CA rated Quality Hotel & Suites Airport East 9 out of 10 on January 10, 2004 Verified Guest Hotel Review

"The gentleman that picked us up at the airport on Jan.17th, and drove us back to the hotel to pick up our vehicle was fantastic! He asked us all about our trip, and was just very friendly and a joy to ride with!"
Hotel review by guest is Positive
Michel from Deux-montagnes, QC CA rated Quality Hotel & Suites Airport East 8 out of 10 on January 10, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Robert from Almonte, ON CA rated Quality Hotel & Suites Airport East 9 out of 10 on January 04, 2004 Verified Guest Hotel Review

"Hotel very conveniently located near highway 401 and the airport."
Hotel review by guest is Positive
Kevin from Ithaca, NY US rated Quality Hotel & Suites Airport East 8 out of 10 on January 01, 2004 Verified Guest Hotel Review

"My two son's enjoyed the cookies upon arrival as well as the two waterslides. I requested and was given a room on one of the top floors facing the airport. They enjoyed seeing the planes fly by on their approach to the airport. I was surprised by how quiet the room was given the close proximity of the planes to it. The pool area will keep children busy for a couple of hours. I was very satisfied based on the price I paid for the room."
Hotel review by guest is Positive
Thomas from Fairport, NY US rated Quality Hotel & Suites Airport East 8 out of 10 on December 04, 2003 Verified Guest Hotel Review

"Nice economical airport stay & transfer"
Hotel review by guest is Positive
Jerry & linda from Nelson, BC CA rated Quality Hotel & Suites Airport East 8 out of 10 on November 05, 2003 Verified Guest Hotel Review
Hotel review by guest is Positive
Arkadiusz from London, ON CA rated Quality Hotel & Suites Airport East 9 out of 10 on November 02, 2003 Verified Guest Hotel Review

"Everything was terrific. Room was clean, service was excellent. The room was worth it, and I got the room for a great price. No complaints on my side."
Hotel review by guest is Positive
Omchand from Valley Stream, NY US rated Quality Hotel & Suites Airport East 9 out of 10 on October 26, 2003 Verified Guest Hotel Review

Hotel Address: 2180 Islington Avenue, Toronto, ON, Canada

Overview & Amenities


Quality Hotel & Suites Airport East

Amenities
  • Business Center
  • Room Service
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Pet Friendly
  • Airport shuttle
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Non-Smoking Rooms
  • Banquet Facilities
  • Conference Room(s)
  • Currency Exchange
  • Multilingual Staff
  • Safe-Deposit Box
  • News Stand
  • Refrigerator
  • Cable / Satellite TV
  • In Room Movies
  • Bath / Hot Tub
  • Wake-up Service
  • Meeting Rooms
  • Coffee / Tea Maker
  • Microwave
  • Hair Dryer
  • Complimentary Toiletries
  • TV
  • Laundry service
  • Golf Course (nearby)
  • Photocopier
  • Internet Connection (wireless)
  • Shower
  • En suite
  • Private Bathroom
  • Luggage Storage
  • Ice Machine
  • Vending Machines

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Other Hotels
in Ontario by Quality

Quality Suites Toronto Airport (6.6 km)
Quality Inn & Suites Airport Mississauga (15.7 km)
Quality Inn Airport West (21.4 km)
Quality Suites Oakville (58.4 km)
Quality Inn Burlington (67.8 km)
Quality Suites Whitby (89.0 km)
Quality Hotel & Conference Centre (99.5 km)
Quality Inn Barrie (121.4 km)
Quality Hotel & Conference Center (124.6 km)
Quality Hotel Fallsview Cascade (126.2 km)
Quality Inn & Suites Brantford (133.9 km)
Quality Hotel Champlain Waterfront (161.6 km)

Nearby Cities
Vaughan (18.3 km)
Markham (19.4 km)
Mississauga (21.6 km)
Richmond Hill (23.5 km)
Brampton (25.3 km)

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