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Quality Hotel & Suites Airport East

Quality Hotel & Suites Airport East is a 3 star hotel in Toronto, Ontario, Canada 2180 Islington Avenue, Toronto, ON, Canada
Estimated Price
$79
CAD
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Quality Suites Toronto Airport (6.6 km)

Praised by guests for cleanliness, room rates and staff, a 15-minute drive to YYZ

Pros
  • Free Wi-Fi, free 24-hour airport shuttle and free parking
  • Many guests described their rooms as clean and generally comfortable
  • Many reviewers thought that the room rates were reasonable
  • The staff were frequently complimented for their friendly service
  • Many guests found the hotel well located for accessing the airport and Highway 401
  • Several reviewers found the airport shuttle service reliable
Cons
  • Several guests said their rooms appeared dated

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Editor's Analysis
Updated on Jul 17, 2014
Overview
This hotel is located across from the Weston Golf & Country Club and is within a 15-minute drive of the Toronto Pearson International Airport (YYZ). Offering a free 24-hour airport shuttle, this property is well suited for guests looking for convenient airport access.

All rooms are smoke free and include a TV, a coffeemaker, an iron and ironing board, a hair dryer and individual climate control. Wheelchair-accessible rooms are available. Suites at this hotel also include a sofabed, a mini-fridge and a microwave. Pets are permitted in select rooms for an additional fee of $15 per night (limited to 1 pet per room).

Free Wi-Fi is available throughout the hotel, while free wired Internet is available at the on-site business centre.

The on-site restaurant, the Alder & the Sparrow Restaurant and Lounge, serves breakfast, lunch and dinner. Room service is also available.

Free parking is available on site. This hotel also offers a free 24-hour airport shuttle service that operates on demand (guests arriving at the airport must call the hotel to arrange shuttle service).

Other on-site amenities include a fitness centre, a business centre, meeting rooms, dry cleaning service, safe deposit boxes, luggage storage and a 24-hour front desk.

Access to Highway 401 is a 3-minute drive away, while Yorkdale Shopping Centre and Woodbine Racetrack are both 13 minutes away by car. Downtown Toronto is about a 30-minute drive away and includes the Rogers Centre, the CN Tower, Air Canada Centre, the Art Gallery of Ontario, the Royal Ontario Museum and Ripley's Aquarium. (All driving time estimates: Google Maps) 

Verified by a front desk agent on May 29, 2014: In-room amenities, wheelchair accessibility, pet policy, free Wi-Fi, dining details, parking details, recreational facilities and on-site amenities.
The Good
Many guests described pleasant stays at this hotel, among the reviews used for this analysis, and many reviewers thought that the room rates were reasonable.

The rooms were often described as clean and generally comfortable.

The staff were frequently complimented for their friendly, efficient and helpful service.

Many guests found the hotel conveniently located for accessing Highway 401 and the airport (YYZ), while several reviewers found the free airport shuttle service reliable.

A couple of reviewers appreciated the free parking, while a couple of other guests enjoyed the food at the on-site restaurant.

The Bad
There were only a couple of common concerns found for this hotel, among the reviews sourced for this editorial.

Several reviewers described their rooms as appearing dated and tired.

A couple of guests were disappointed that the on-site restaurant was not open 24 hours (closes at 10 pm).
TripAdvisor.ca ranked this hotel #93 out of 142 hotels in Toronto, with an average score of 3 out of 5, from 237 reviews.

Expedia.ca gave this hotel an average score of 3.5 out of 5, with 79% of 384 guests recommending the property.

The author called the hotel on May 29, 2014 to verify some information.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.


Guest Reviews
6.5
Fair
Guest Rating Explained
Rating: 6.5 / 10 Details

No. of guest reviews: 176
Guest Recommended: Yes
Guest Ranking Explained

Quality Hotel & Suites Airport East is #114 out of 141 hotels in Toronto ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Positive
Joseph from Guelph, ON CA rated Quality Hotel & Suites Airport East 7 out of 10 on August 03, 2014 Verified Guest Hotel Review

"Great value for what you get"
"This hotel is in a great location close to the highway 400 series. You do get value for money but the amenities are not there for families with children. For example there is no pool which most families with children look forward to. However it is a great value for an overnight stay or up to two nights. You need a car rental if want to stay longer in order to have access to other restaurants or tour the city including downtown Toronto."
Hotel review by guest is Positive
Verified Guest from Elora, ON CA rated Quality Hotel & Suites Airport East 7 out of 10 on June 17, 2014 Verified Guest Hotel Review

"Great value in TO"
"Great value very close to the 401 and the airport with lots of included parking"
Hotel review by guest is Negative
Prabhdeep from Montreal, QC CA rated Quality Hotel & Suites Airport East 2 out of 10 on January 24, 2014 Verified Guest Hotel Review
Hotel review by guest is Unknown
Silvia from Orillia, ON CA rated Quality Hotel & Suites Airport East 7 out of 10 on January 06, 2014 Verified Guest Hotel Review

"First time at this location"
"The rooms were very clean but had a powerful detergent smell. We had an excellent breakfast in their on site restaurant which is manned by very courteous wait staff. The cleaning staff, that we shared an elevator with, was very friendly which is more than I can say for the older woman at the desk in the lobby. I asked for a print out of my bill which I was promptly and abruptly informed that because I had reserved over the inter-net that was my copy. My Step mother who had just checked out not even 2 min before me got a copy and I paid for their room as well. When I spoke with her she showed me her receipt. I went back up to the front desk, and now I'm getting the cold shoulder as she does other things, but I wait patiently while she finishes her tasks and again request a copy of my charges. Once again I am abruptly informed that because it was 3rd. party billing that I was not entitled to a copy whereby I showed her my step mothers' receipt. She huffed at me and said well if you insist, I now glaring say yes, I insist. It was only then that she gave me a receipt. The charges were to my card for both rooms and being that we were the last plane to land in Pearson that night with all the cancellations and delays, the stress of the weather, having to stay in Toronto another night, the very last thing that I wanted was attitude from a desk clerk. I sincerely recommend that this individual receive some formal customer service training. The younger woman was much friendlier so if you check in or out wait for her. Would I stay again? Probably."
Hotel review by guest is Positive
Paul from Denfield, ON CA rated Quality Hotel & Suites Airport East 9 out of 10 on November 04, 2013 Verified Guest Hotel Review

"November 3 visit"
"Great location. Not my first time here; won't be my last. Good value, clean."
Hotel review by guest is Unknown
Michael from Sarnia, ON CA rated Quality Hotel & Suites Airport East 7 out of 10 on September 07, 2013 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Ingersoll, ON CA rated Quality Hotel & Suites Airport East 9 out of 10 on April 30, 2013 Verified Guest Hotel Review
Hotel review by guest is Negative
Verified Guest from Toronto, AB CA rated Quality Hotel & Suites Airport East 10 out of 10 on November 12, 2012 Verified Guest Hotel Review
Hotel review by guest is Positive
Suzanne from Casselmen, ON CA rated Quality Hotel & Suites Airport East 5 out of 10 on October 09, 2011 Verified Guest Hotel Review

"Smelly rooms. We had grandchildren with us and found it difficult to get adjoining rooms."
Hotel review by guest is Positive
Verified Guest from Deep River, ON CA rated Quality Hotel & Suites Airport East 7 out of 10 on March 23, 2011 Verified Guest Hotel Review
Hotel review by guest is Negative
Verified Guest from Ottawa, ON CA rated Quality Hotel & Suites Airport East 4 out of 10 on November 02, 2010 Verified Guest Hotel Review

"Staff very pleasant , rooms old"
"No room service Rooms very worn Chose hotel as close to work location"
Hotel review by guest is Positive
Fay k from Lake Jackson, TX US rated Quality Hotel & Suites Airport East 8 out of 10 on July 07, 2010 Verified Guest Hotel Review
Show older reviews
Hotel review by guest is Positive
Verified Guest from Budapest, HU rated Quality Hotel & Suites Airport East 8 out of 10 on September 11, 2009 Verified Guest Hotel Review
Hotel review by guest is Positive
George from Brockport, NY US rated Quality Hotel & Suites Airport East 8 out of 10 on August 31, 2009 Verified Guest Hotel Review
Hotel review by guest is Positive
June l from Maple Ridge, BC CA rated Quality Hotel & Suites Airport East 8 out of 10 on August 17, 2009 Verified Guest Hotel Review
Hotel review by guest is Negative
Catheline from Lavall, QC CA rated Quality Hotel & Suites Airport East 4 out of 10 on November 01, 2006 Verified Guest Hotel Review

"This hotel is far from anything walking-distance. The restaurant attached is deciding whether it wants to be a bar or a hotel, with uncomfortable seats poorly matched with the height of the table, and the food was terrible. Restaurant staff was friendly, though. The hotel staff was just OK. The hotel is undergoing renovations, and I think it stressed the staff a lot because I didn't see one smile, did not hear one hello! Not a great experience overall A small fridge in the room would be appreciated."
Hotel review by guest is Positive
Brian from Penygraig, GB rated Quality Hotel & Suites Airport East 9 out of 10 on August 06, 2006 Verified Guest Hotel Review

"Despite the answers above, I was astonished that no ordinary cereals were available for breakfast (corn flakes) during my stay. When I questioned the staff they were not bothered and I felt that I was disturbing their viewing of the TV, which was on in the restaurant at the time."
Hotel review by guest is Negative
Victor from Vancouver, BC CA rated Quality Hotel & Suites Airport East 4 out of 10 on May 31, 2006 Verified Guest Hotel Review

"With respect to items 2 and 7 above, my negative responses are solely a consequence of the god-awful stink in the "smoking" room that I took in the absence of availability of any "non-smoking". I did expect evidence of a tolerable level of cigarette smoke, but it is much too much when your clothes smell the next day of the pollution. Time for some wall washing or fumigation or whatever!!! Furthermore, the assessing of a US$4.60 charge for "booking" when none is indicated on your website, I believe is outside the law, and is expected to be refunded. I now look forward to your comments."
Hotel review by guest is Positive
Richard from Winnapeg, MB CA rated Quality Hotel & Suites Airport East 8 out of 10 on April 21, 2006 Verified Guest Hotel Review

"A couple of small complaints. I was in Rm 518 - the tv set picture would go black then would come back on a bit later. I take it there was some kind of intermittent short-circuit or a problem with the picture tube. In the morning the checkout was smooth. But I've got to tell you the front desk guy...shall we say: maybe he's not a morning person. Somewhat less than friendly. Looked like he hadn't had his coffee or something. A bit of friendliness at the desk would go a long way. Other than that... a good stay. Enjoyed the restaurant/lounge the night before too."
Hotel review by guest is Negative
Abigail from Traverse City, MI US rated Quality Hotel & Suites Airport East 4 out of 10 on April 13, 2006 Verified Guest Hotel Review

"The hotel wasn't horrible in itself, it just wasn't that great either. The problems I experienced were things like a hair in the bathtub, the bathroom door didn't close, and some of the amenities listed on the hotel's website weren't actually available. The beds weren't all that comfortable-the mattresses were hard and the pillows lumpy, but that's not entirely unusual in hotels. Other than that, the front desk was very helpful with any questions we had. I didn't get a chance to try the restaurant-which is very expensive! If you're looking to be in downtown Toronto, I would recommend a hotel downtown, as the Quality is quite a ways."
Hotel review by guest is Positive
Peter from Edmonton, AB CA rated Quality Hotel & Suites Airport East 8 out of 10 on April 04, 2006 Verified Guest Hotel Review
Hotel review by guest is Negative
Brian from Windsor, ON CA rated Quality Hotel & Suites Airport East 4 out of 10 on March 13, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Thunder Bay, ON CA rated Quality Hotel & Suites Airport East 8 out of 10 on March 02, 2006 Verified Guest Hotel Review
Hotel review by guest is Negative
Robert from Thunder Bay, ON CA rated Quality Hotel & Suites Airport East 4 out of 10 on January 20, 2006 Verified Guest Hotel Review

"waited 1 hour outside at airport for van to show up"
Hotel review by guest is Positive
Verified Guest from Thunder Bay, ON CA rated Quality Hotel & Suites Airport East 9 out of 10 on January 14, 2006 Verified Guest Hotel Review

"Access to the restaurant was excellent and the Bartender David was absolutley great!! Our stay was short but memorable."
Hotel review by guest is Positive
Rob from London, ON CA rated Quality Hotel & Suites Airport East 7 out of 10 on January 07, 2006 Verified Guest Hotel Review

"A little noisy threw out the night , might have been a problem with the elavator."
Hotel review by guest is Negative
Verified Guest from Sudbury, ON CA rated Quality Hotel & Suites Airport East 2 out of 10 on December 21, 2005 Verified Guest Hotel Review

"This is the worst hotel I and my family have ever stayed at...the rooms were dirty, the staff were rude and were unwilling to make our stay a positive one. Our stay was only for one night...but it was "hell". I made my reservations through this web site believing that the park and fly option was included, but I was wrong. Once I arrived at the hotel, they were not willing to charge me the difference in price...but they were willing to charge me $20.00 a day to park. The staff is very rude, but I would like to say "Thanks" to the concierge for resolving the problem in a respectful manor."
Hotel review by guest is Positive
Sam from Nepean, ON CA rated Quality Hotel & Suites Airport East 7 out of 10 on October 17, 2005 Verified Guest Hotel Review

"I am a non-smoker but ended up taking the smoking room because the price was right. That was a mistake. I could not sleep in the smoking room as my lungs refused to breathe the smoke contaminated air in the room. After tossing and turning for over two hours, I called the front desk and asked for a non-smiking room. The staff was very helpful and they immediately found me a non-smoking room. Great! But I could not sleep well for the rest of the night because of the traffic noise from the highway. But the traffic noise was just tolerable though. I guess the hotel choice was okay for the price I paid for the room. Since I cannot afford a high priced hotel with sound proof rooms, I may stay at this hotel again."
Hotel review by guest is Positive
Geroge from Brantford, ON CA rated Quality Hotel & Suites Airport East 8 out of 10 on May 07, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Roque from Quito, EC rated Quality Hotel & Suites Airport East 6 out of 10 on April 14, 2005 Verified Guest Hotel Review

"When we reserved the Hotel on-line, we knew that we had Breakfast included; the moment we arrived there, the breakfast was only a hook to sell because we did not receive it. Another hook was the free internet; when we arrived to the hotel, we realized that we had to bring our own computer, in order to use that service."
Hotel review by guest is Positive
James from Ottawa, ON CA rated Quality Hotel & Suites Airport East 8 out of 10 on April 09, 2005 Verified Guest Hotel Review

"we stayed here as it was close to our family activity. Not overly great for shopping or attractions."
Hotel review by guest is Positive
Jeff from Chatham, ON CA rated Quality Hotel & Suites Airport East 9 out of 10 on February 21, 2005 Verified Guest Hotel Review

"We thought the desk manager was very helpful and kind. The room was just the right one for our return our wedding in Jamaica. Would stay again!"
Hotel review by guest is Positive
Jeff from Marquette, MI US rated Quality Hotel & Suites Airport East 9 out of 10 on January 16, 2005 Verified Guest Hotel Review
Hotel review by guest is Negative
Verified Guest from Deep River, ON CA rated Quality Hotel & Suites Airport East 5 out of 10 on January 10, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Gaetino from San Fran, CA US rated Quality Hotel & Suites Airport East 7 out of 10 on July 07, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Gregg from Depew, NY US rated Quality Hotel & Suites Airport East 10 out of 10 on February 22, 2004 Verified Guest Hotel Review

"After a bad experience at another hotel last year, this hotel was a breath of fresh air. Staff was extremely professional and polite."
Hotel review by guest is Negative
Verified Guest from Woodbridge, ON CA rated Quality Hotel & Suites Airport East 3 out of 10 on February 21, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Welland, ON CA rated Quality Hotel & Suites Airport East 8 out of 10 on February 07, 2004 Verified Guest Hotel Review

"The shuttle driver was friendly but he didn't seem to know how to drive the bus. We did make it to the airport with a sigh of relief!"
Hotel review by guest is Positive
Joyce from Saskatoon, SK CA rated Quality Hotel & Suites Airport East 8 out of 10 on January 29, 2004 Verified Guest Hotel Review

"We were at this hotel without a vehicle for one night, and there was nothing close by for us to walk to. There was a restaurant in the hotel, so that was kind of our evening!"
Hotel review by guest is Positive
Verified Guest from Saint Catharines, ON CA rated Quality Hotel & Suites Airport East 8 out of 10 on January 26, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Brenda from Barrie, ON CA rated Quality Hotel & Suites Airport East 9 out of 10 on January 10, 2004 Verified Guest Hotel Review

"The gentleman that picked us up at the airport on Jan.17th, and drove us back to the hotel to pick up our vehicle was fantastic! He asked us all about our trip, and was just very friendly and a joy to ride with!"
Hotel review by guest is Positive
Michel from Deux-montagnes, QC CA rated Quality Hotel & Suites Airport East 8 out of 10 on January 10, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Robert from Almonte, ON CA rated Quality Hotel & Suites Airport East 9 out of 10 on January 04, 2004 Verified Guest Hotel Review

"Hotel very conveniently located near highway 401 and the airport."
Hotel review by guest is Positive
Kevin from Ithaca, NY US rated Quality Hotel & Suites Airport East 8 out of 10 on January 01, 2004 Verified Guest Hotel Review

"My two son's enjoyed the cookies upon arrival as well as the two waterslides. I requested and was given a room on one of the top floors facing the airport. They enjoyed seeing the planes fly by on their approach to the airport. I was surprised by how quiet the room was given the close proximity of the planes to it. The pool area will keep children busy for a couple of hours. I was very satisfied based on the price I paid for the room."
Hotel review by guest is Positive
Thomas from Fairport, NY US rated Quality Hotel & Suites Airport East 8 out of 10 on December 04, 2003 Verified Guest Hotel Review

"Nice economical airport stay & transfer"
Hotel review by guest is Positive
Jerry & linda from Nelson, BC CA rated Quality Hotel & Suites Airport East 8 out of 10 on November 05, 2003 Verified Guest Hotel Review
Hotel review by guest is Positive
Arkadiusz from London, ON CA rated Quality Hotel & Suites Airport East 9 out of 10 on November 02, 2003 Verified Guest Hotel Review

"Everything was terrific. Room was clean, service was excellent. The room was worth it, and I got the room for a great price. No complaints on my side."
Hotel review by guest is Positive
Omchand from Valley Stream, NY US rated Quality Hotel & Suites Airport East 9 out of 10 on October 26, 2003 Verified Guest Hotel Review


Amenities

  • Business Center
  • Room Service
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Pet Friendly
  • Airport shuttle
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Non-Smoking Rooms
  • Banquet Facilities
  • Conference Room(s)
  • Currency Exchange
  • Multilingual Staff
  • Safe-Deposit Box
  • News Stand
  • Refrigerator
  • In Room Movies
  • Wake-up Service
  • Meeting Rooms
  • Coffee / Tea Maker
  • Microwave
  • TV
  • Laundry service
  • Luggage Storage
  • Ice Machine
  • Vending Machines

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6.5
Fair

#114 out of 141 hotels in Toronto city based on 176 guest reviews

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