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Located down near Eaton Centre and Massey Hall with full kitchens in many suites

Pros
  • Several guests liked the hotel's downtown location which was close to Massey Hall
  • Guests interested in shopping mentioned that Eaton Centre was near the hotel
  • The staff at the hotel received far more compliments than complaints
  • Many guests liked that their suites had kitchens
Cons
  • Several guests were disappointed with having to pay extra for parking or Internet
  • Many guests complained about a degree of in-room dirtiness
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Editor's Analysis
Updated Apr 24, 2012
Overview
The Pantages Hotel Toronto Centre is located on the west side of Victoria Street, between Shuter Street and Dundas Street West in Toronto, Ontario.

Facilities at the hotel include a Shizen spa, a martini bar, a restaurant/lounge, a 24-hour business centre, 6400 square feet of meeting space, and a fitness centre open from 5am to 11pm. Parking is available at the hotel and the cost is $34 per day during the week and $25 per day on Fridays and Saturdays. The hotel is pet friendly and the pet fee is $75 for the first night and $25 for each additional night.

The hotel is in a 40 storey building however many of the floors have privately owned apartments or condos. The hotel itself has 95 guest suites all of which are non-smoking and none of which are higher than the 17th floor. 

Room amenities include flat-screen televisions, wireless Internet access ($14 for 24 hours), flatscreen televisions, and room service. Room amenities can also include kitchens, CD stereos, minibars, free newspapers, work desks, and iPod docking stations. Suites vary in size from 395 square feet to 775 square feet and bed types are commonly queens or kings.

Massey Hall is just 29m from the hotel and Eaton Centre is about 200m away (distances - Google Maps).

Check in time at this hotel is at 3pm while check out time is at noon.

Verified with a Front Desk Agent: pet fee, 40 storey building with hotel rooms not higher than the 17th floor, parking costs $25 on Fri/Sat, and $34 Sun - Thurs.
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The Good
Guests that stayed at this hotel were fairly happy with the property and guest reviews revealed the hotel's strong points. The guests who thought highly of the hotel often indicated that they liked the property's location and the in-room facilities.

The guests that liked the hotel's "great location in downtown Toronto" typically mentioned a couple different destinations. Many guests were happy to be staying close to Massey Hall and multiple guests explained that they were attending an event at the venue which was described as being "directly accross (sic) the street.” Another guest advised â€œIf you are going for a show at the canon or massey hall...this is a great option to stay at.” 

Guests that liked the hotel's location for other reasons often mentioned shopping. For these guests the close proximity to Eaton Centre was convenient.

Several guests expressed their appreciation with having a full kitchen in their suites. They found the facilities useful as they "were able to cook" for themselves and make themselves "even more comfortable." Some guests also mentioned that their rooms had laundry facilities and/or separate bedrooms.

The staff at the hotel were generally well-reviewed and they received far more compliments than complaints. Lastly many guests indicated that they had fun at the hotel's martini bar.
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The Bad
Many guests that stayed at this hotel expressed concerns following their stays. Guests who complained were typically disappointed with a lack of room cleanliness at the hotel and with the fees that were charged for some services.

While several guests thought that the hotel was clean there were many guests who stated something to the opposite. One guest who was pretty happy with his stay, for example, said that his/her "only issue was that the bathtub was dirty." A couple other guests were dissatisfied with the cleanliness of the bathroom as well and one guest claimed that his in-room "refrigerator had mold growing in it."

Several guests were not happy to have pay extra fees above their room rates for services at the hotel such as Internet access and parking. In one case a guest thought that "less expensive hotels" could provide free Internet and seemed upset that the Pantages Hotel did not. Another guest struggled with Internet speed and called it "super slow" before stating that the $12 fee he paid was something the hotel should "be ashamed of." When it came to the hotel's valet parking, some guests felt that the service was "pricey."

Occasionally guests complained about some issues that were more peripheral. Multiple guests had trouble finding a power outlet in their room to plug in their personal devices. A couple guests also complained that the front desk staff missed their wake-up calls. Lastly, some guests did not like having to go to front desk to get keys to their in-room minibars.
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Show Sources
Sources
TripAdvisor.com ranked the hotel 61st of 118 hotels in Toronto and the site had 301 reviews.

Priceline.com guest ratings averaged to 8.0 points out of 10 and the hotel ranked 20th of 81 Toronto properties.

Booking.com guest ratings averaged to 8.4 points out of 10 and the site had 56 reviews.

Hotels.com guest ratings averaged to 4.2 points out of 5 and the site had 102 reviews.

Front Desk Agent: pet fee, 40 storey building with hotel rooms not higher than the 17th floor, parking costs $25 on Fri/Sat, and $34 Sun - Thurs.

Editor's Analysis by Shane L.
Analyzed by Shane L.
With ample personal travel experience and years of professional hotel work experience, Shane is prepared and determined to help travelers find what they want when booking Canadian hotels.
Guest Reviews
8.0
Very Good

Rated 8.0/10 based on 561 reviews

Ranked #60 out of 1 hotels in Toronto


8 out of 10 | Gina stayed July 02, 2013

"Great service the manager gave my boyfriend a free wine"

"The manager gave us a free bottle of wine since it was his birthday my boyfriend avd strawberries dipped in chocolate!! Also very clean hotel!!the only bad thing was the elevators were not all. Working only one. We stayed in the room with no air conditioning on because it was too cold we turned it off a d opened the window and it was very noisy then due to albulance and traffic and we also found out knky one window opened ! The other was broken."

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9 out of 10 | Verified Guest stayed November 13, 2011

"good choice"

"Great value at downtown Toronto"

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4 out of 10 | Alexandra stayed October 19, 2011

"must have been lovely in its prime - not anymore"

"The front desk staff were surly. The hotel felt shabby, the room also. Lovely furniture, great space, comfy bed, must have been great when it was new, but felt run down and shabby. Heating didn't seem to bear any relation to the dials, very hot all night. Coffee in the room chintzy - one cup and powdered creamer? Not the best Toronto stay i've ever had, was quite disappointed."

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10 out of 10 | Zahra stayed August 08, 2010

"Clean and fancy!"

"The lobbey is gorgeous, the elevators are gorgeous, the room is gorgeous. The staff was warm, the whole place was extremely clean, and beautifully decorated. I hated toronto, but the hotel made it worth it!"

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8 out of 10 | Marissa stayed May 14, 2006

"The rooms were very well appointed - would have liked to stay longer, but it is still pretty pricey at over $230 per night. It would be nice to have some parking options, other than the $34 valet charge, but Toronto downtown parking.....little choice. The staff were very accomodating, and we had a wonderful stay. We picked this hotel because of its convenient location, right across the road from Massey Hall."

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Map Marker Pantages Suites Hotel and Spa
200 Victoria Street, Toronto, ON