Located down near Eaton Centre and Massey Hall with full kitchens in many suites
- Several guests liked the hotel's downtown location which was close to Massey Hall
- Guests interested in shopping mentioned that Eaton Centre was near the hotel
- The staff at the hotel received far more compliments than complaints
- Many guests liked that their suites had kitchens
- Several guests were disappointed with having to pay extra for parking or Internet
- Many guests complained about a degree of in-room dirtiness
Updated Apr 24, 2012
8 out of 10 | Gina stayed July 02, 2013
"Great service the manager gave my boyfriend a free wine"
"The manager gave us a free bottle of wine since it was his birthday my boyfriend avd strawberries dipped in chocolate!! Also very clean hotel!!the only bad thing was the elevators were not all. Working only one. We stayed in the room with no air conditioning on because it was too cold we turned it off a d opened the window and it was very noisy then due to albulance and traffic and we also found out knky one window opened ! The other was broken."
9 out of 10 | Verified Guest stayed November 13, 2011
"Great value at downtown Toronto"
4 out of 10 | Alexandra stayed October 19, 2011
"must have been lovely in its prime - not anymore"
"The front desk staff were surly. The hotel felt shabby, the room also. Lovely furniture, great space, comfy bed, must have been great when it was new, but felt run down and shabby. Heating didn't seem to bear any relation to the dials, very hot all night. Coffee in the room chintzy - one cup and powdered creamer? Not the best Toronto stay i've ever had, was quite disappointed."
10 out of 10 | Zahra stayed August 08, 2010
"Clean and fancy!"
"The lobbey is gorgeous, the elevators are gorgeous, the room is gorgeous. The staff was warm, the whole place was extremely clean, and beautifully decorated. I hated toronto, but the hotel made it worth it!"
8 out of 10 | Marissa stayed May 14, 2006
"The rooms were very well appointed - would have liked to stay longer, but it is still pretty pricey at over $230 per night. It would be nice to have some parking options, other than the $34 valet charge, but Toronto downtown parking.....little choice. The staff were very accomodating, and we had a wonderful stay. We picked this hotel because of its convenient location, right across the road from Massey Hall."