OverviewThe One King West Hotel and Residence is located on the south side of King Street West in Toronto, Ontario west of Yonge Street.
Nearby tourist attractions include the Air Canada Centre (750m), the CN Tower (1.5kms), and the Rogers Centre (1.8kms). Union Station is just 600m from the hotel while the Hockey Hall of Fame is 400m away (all distances: Google Maps). The hotel has convenient access to the Toronto PATH, the sheltered downtown walkway that links numerous buildings in the downtown core. As a result Eaton Centre can be accessed from the hotel in just minutes.
Hotel facilities include a rooftop fitness centre, parking (not free), and a business centre. There are also several boardrooms, halls, and galleries at the property for business meetings and/or other gatherings.
The hotel's rooms were developed with long termed guests in mind and they generally range from studios to one bedroom suites.
Room features and amenities typically include high ceilings, large windows that open, modern designer decor, city and/or lake views, kitchenettes, ensuite laundry, climate control, king sized beds, and high speed Internet availability (not free). Additionally, rooms commonly include phones, desks, 27" flat screen televisions (not in all rooms), DVD players, irons with ironing boards, and coffee makers.
The GoodGuests who stayed at the One King West Hotel and Residence were often impressed with several features of the property. Most commonly hotel patrons paid compliments to both the hotel's location and the hotel's rooms.
Guests who liked the location often praised it for being both central and close to services. For example, multiple guests said they liked being near either the Eaton Centre or one of the nearby subway stations. Many guests also said that having Union Station nearby helped them as they did not have to lug their baggage far after arriving in the city by rail. Some guests said they were happy with the property's location in relation to numerous restaurants and some theaters.
Several guests also approved of their rooms for varying reasons. The beds were called comfortable by many and some guests said that there were a lot of amenities. Most patrons who commented on the size of their rooms said that they were spacious.
However the most frequent compliment that the hotel rooms received was regarding the views that were offered. Guests enjoyed being able to see the city and Lake Ontario.
The Bad
Many guests who wrote reviews expressed concerns about the hotel. Common complaints pertained to the hotel's parking and to the Internet service. Other criticisms were associated with the guest rooms.
Several guests stated that they thought that the parking was too expensive at the hotel ($30 per night). Also, the valet service was occasionally described as slow and some guests said that they had no choice but to use it.
Many guests also complained about the Internet at the property. Some guests thought that it was free in their rooms when they made their reservations. However when these guests tried to access the Internet in their guest rooms or suites, they learned that they needed to purchase log-in credentials. Internet service for guests was only free in the hotel lobby.
Rooms were generally praised for various reasons however some guests were disappointed. These guests often mentioned stained carpets or rooms that did not meet their expectations for cleanliness. Other guests said they were disappointed that their rooms did not have the 27" flat screen television that they thought it would have. Occasionally, a guest who preferred bathing to showering said he/she was disappointed that his/her room did not have a bath.
TripAdvisor.com ranked the hotel 31st of 120 hotels in Toronto and the site had 616 reviews.
Hotels.com guest ratings averaged to 4.3 points out of 5 and 89% of guests recommended the hotel.
Booking.com guest ratings averaged to 8.1 points out of 10 and the site had 80 reviews.
