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6.8
Fair
#69 out of 78
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Guest Rating Explained
Rating: 6.8 / 10
| Hotel Rating Breakdown |
| Amenities: |
7.8 |
| Cleanliness: |
7.9 |
| Location: |
7.8 |
| Comfort: |
6.8 |
| Service: |
6.9 |
| Value: |
5.8 |
Details
No. of guest ratings: 15
Guest Recommended: Yes
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Popularity Ranking Explained
Rating: #69 out of 78 hotels in Toronto ranked by guests.
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Anonymous guest from London, GB stayed on April 16, 2006
"i thought the staff were helpful loved the swimming pool gym and whirlpool the sauna was gimmicky as it did'nt produce much heat (wonder if this was because it was electric)
the rooms were nice (simple no flowery beddings)and the breakfast buffet was great includeing the buffet."
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Mark from Toronto, ON CA stayed on April 15, 2006
"The matress was poor and I had the worst sleep I had in a hotel in years.
Need to get new matress in the room I stayed it was soft and lumpy"
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Douglas from Hamburg, NY US stayed on February 23, 2006
"We were surprised that, at checkout, we were charged an additional fee for parking. We assumed that parking was included in the room charge. The additional $20 per night was a bit of a shock."
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Steven from Parish, NY US stayed on October 11, 2005
"We had booked a smoking room but did not get one when we arrived. This was not discovered right away as we had immediate plans. Later that evening when we returned, we checked at the main desk and were advised we were not in a smoking room. The desk clerk did say they would change our room, but since it was already quite late we decided to keep the room."
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Jason from Hamilton, ON CA stayed on August 28, 2005
"The pool was too small as well as the sauna.... Worstly the jacuzzi was like 1.5 feet deep and not really warm..... It all taste like salt too... I prefer chlorine... Not being allowd to hook up a gamecube or DvD player was really depressing too. 17 dollars for parking is pretty insane too.... 1 Day passes at most lots don't cost that... you'd think a parking lot at a place your staying would be less, and maybee not smell like raw sewage."
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Anonymous guest from Elliot Lake, ON CA stayed on July 28, 2005
"It was difficult to check in. I asked for a NON-smoking room was told that there were "freshened" smoking rooms only left. I was assigned a room on the 6th floor. When I opened the door I was shocked to find it occupied (as were the occupants) I went back to reception, and was assigned to a non-smoking room on the 7th floor. THe process was time consuming and frustrating - as a frequent traveller I have enough experience to make cirical judgements on service - this was not acceptable."
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Anonymous guest from Thunder Bay, ON CA stayed on July 25, 2005
"we had reserved a room with two double beds, but got one king size bed (for the 3 of us) so one had to sleep on the floor. I can get a $40 motel if I want to sleep on a floor. Also, parking was $20 per day, and there were no parking lots left, but they still charged us!"
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Anonymous guest from Iroquois Falls, ON CA stayed on April 11, 2005
"I DON'T WHAT IS GOING AT YOUR HOTEL . I STAYED THEIR THREE YEARS AGO, AND I GUESS IT MUST HAVE CHANGED HANDS. RECEPTION AREA HAS TO GET MORE ORGANIZED. BUT OTHER THEN THAT IT WAS GREAT. I WILL BE BACK IN ANOTHER 3 YEARS."
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James from Duns, WY stayed on June 30, 2004
"Albert was very helpful and very friendly"
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Lorraine from Toronto, ON CA stayed on November 30, 2003
"Ken Hewitt from reception made our check in super fast and easy, he was pleasant and actually laughed at my joke (which was not funny) but hey! we had blast and you made my husbands birthday a memorable one. Thank you!"
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- Hotel
Year Built - 1987
Additional Property Description -
Located in Downtown Toronto, Close To Many Attractions
Such As Air Canada Centre, Hockey Hall of Fame, Sky
Dome, Harbourfront and Eaton Centre, St.Lawrence
Market,Toronto Centre Island Ferry Docks , Financial
District and Union Station. Indoor Pool, Wh Irlpool,
Sauna, Gym, Restaurant, Room Service, Banquet and
Meeting Facilities.
Policies
Guarantee: You must use a credit card to book online.
Cancel: Cancellation policies vary from hotel to hotel. Most current and accurate cancellation policies will appear on your reservation form.
Check-In:
Check-Out:
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The hotel you have selected -- Novotel Toronto City Centre -- may be able to be booked: 1) online using Canadian Hotel Guide.com's instantaneous and 100% secure online reservation system; and/or 2) by telephone using the hotel reservation telephone number provided above.
1) Online: When you make your booking online, your hotel reservation is transmitted to the Novotel Toronto City Centre through a 100% secure Internet connection that protects your personal and credit card information. Once submitted, your hotel reservation will be confirmed within 60 seconds and sent to the Novotel Toronto City Centre computer reservation system in Toronto, Ontario.
2) Telephone: 1-800-359-6279. Speak to a live customer service agent 24 hours a day, 7 days a week.
Within moments after your hotel reservation is made, you will receive a duplicate confirmation by email for your records that confirms and guarantees the reservation with all the details you may need for your stay, including the phone number and address of the Novotel Toronto City Centre. For your comfort and peace of mind, you may even call the Novotel Toronto City Centre to confirm your reservation using the hotel's direct telephone number provided (note: please allow up to 24 hours for some reservations to make it into the hotel's computer system).
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