The Novotel hotel is located 1.4km from the city centre of downtown Toronto and 350m from the Hockey Hall of Fame. The hotel is also central to several restaurants, bars and pubs. Other area attractions include the CN Tower, the Air Canada Centre, Rogers Centre, Union Station, Eaton Centre, the Financial District and St Lawrence Market - all within 3km of the hotel (Google Maps).
The hotel has an on-site restaurant and lounge. In addition, there is a pool and a hot tub located on site. Other property amenities and services include a fitness centre, free wireless Internet throughout the entire hotel, meeting rooms, banquet facilities, business services, room service and on-site indoor parking ($23 per day).
All 262 guest rooms feature a television, a hair dryer, an iron/ironing board, a desk, a coffee maker, a mini-bar, pay-per-view movies, a multi-line phone, voicemail and a safe. Guests can request a refrigerator and a wake-up call from the front desk.
The Novotel Hotel received multiple praises and the majority of guest reviewers liked the location and the staff. There were mixed reviews regarding the guest rooms, but most guests were pleased with the accommodations.
The fact that the hotel is within walking distance of several restaurants and bars was appreciated by many guest reviewers. Some guests liked being near the heart of downtown Toronto and a few guests liked having a bike rental facility across the street from the hotel.
The majority of guests were happy and satisfied with the comfort level of the guest rooms. Several guests felt that the beds were comfortable and some guests praised the hotel for providing Duvet comforters and clean rooms.
Several guests commented on reasonable and affordable rates, and many guest reviewers felt that the accommodations were "roomy" and "spacious." Some guests also had positive remarks regarding the staff and they were described as "helpful" and "friendly."
Negative feedback regarding the hotel primarily involved the Internet, the parking fee and the decor in the rooms.
The hotel offers free wireless Internet, but a few guests complained of weak signals and being unable to access the Internet from certain areas within the hotel.
The dated decor triggered a few negative remarks. Some guests felt that the guest rooms needed to be "modernized" or "spruced up." One guest reviewer stated that a flat screen television would had been nice in his guest room.
On-site parking is available at the Novotel Hotel. However, the hotel charges a parking fee and this resulted in several negative remarks. The nightly parking fee is $23 and many guests felt that the surcharge was "too expensive."
guest review ratings averaged 8.4 out of 10 points.
TripAdvisor.com ranked the Novotel Hotel #42 out of 120 hotels in Toronto. Guest ratings averaged 4 out of 5 points.
Hotels.com average guest ratings were 4.1 out of 5 points.