Novotel Toronto CentreNovotel Toronto CentreNovotel Toronto CentreNovotel Toronto CentreNovotel Toronto CentreNovotel Toronto CentreNovotel Toronto CentreNovotel Toronto CentreNovotel Toronto CentreNovotel Toronto CentreNovotel Toronto CentreNovotel Toronto CentreNovotel Toronto CentreNovotel Toronto CentreNovotel Toronto Centre

3-minute drive from city centre, good rates, clean rooms, a few Wi-Fi concerns

Pros
  • Free Wi-Fi
  • The hotel was praised for its downtown locale and proximity to attractions
  • Many lodgers were pleased with the hotel's fair rates
  • Several reviewers enjoyed their clean and well-equipped rooms
Cons
  • A few guests complained of slow Wi-Fi and noise transfer
jump to full editor's analysis (below)
Freebies
Free Wi-fi
Rates & Availability
Editor's Analysis
Updated Apr 5, 2014
Overview
Located about a 2-minute drive from the nearest Gardiner Expressway on-ramp and a 3-minute drive from Toronto's city centre, the Novotel Toronto Centre is geared towards vacation or business travellers who require a pet friendly and centrally located hotel with easy highway access, on-site dining and meeting/banquet space.

Each of the hotel's air-conditioned guest rooms offers free Wi-Fi, cable TV, an in-room safe, a coffeemaker, a desk, an iron and ironing board and a hair dryer. Rooms with a separate bedroom and a minibar are also available, as are smoking, non-smoking and wheelchair-accessible rooms. One pet under 40 lbs is permitted per room free of charge.

Hotel amenities include an indoor pool, a sauna, a hot tub, a fitness centre, meeting/banquet space, a business centre, laundry services, vending machines, a bar and on-site dining at Cafe Nicole, which serves breakfast, lunch and dinner daily. Parking is an additional $25 per day. 

The CN Tower can be found about 3 minutes away by car, while both Union and King Metro Stations are 8 minutes away on foot. The Toronto Eaton Centre offers shopping a 3-minute drive from the hotel and Pearson International Airport (YYZ) is roughly a 21-minute drive away. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free Wi-Fi, parking $25/night, 1 pet under 40 lbs per room free, wheelchair accessible. (Call Date: March 17, 2014)
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The Good
The majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's location, value and rooms.

The hotel's location was praised by numerous guests, who described it as central and close to restaurants, shopping, public transit, the Air Canada Centre, the CN Tower, the Eaton Centre, St. Lawrence Market and Ripley's Aquarium. One patron noted, "Definitely would recommend this hotel for anyone travelling to Toronto and also looking for a perfection location just outside the city centre with lots of things to do around the corner".

Many lodgers were pleased with the hotel's value, describing the rates as fair, great and excellent. One guest remarked, "Brilliant value for money and better than many other hotels I have stayed in that claim higher star ratings".

The hotel's accommodations were enjoyed by several travellers. They described their rooms as clean, quiet, spacious and well equipped, with comfortable beds. A few guests did have complaints about their lodgings, however (see below).
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The Bad
While the majority of reviews consulted for this analysis were positive, there were a few complaints about the rooms.

Although the majority of reviewers were pleased with their clean and well-equipped rooms, a few guests criticized their accommodations. They reported slow Wi-Fi, poor views, dated decor and noise transfer from guests in adjacent rooms and the hallways.
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Show Sources
Sources
Expedia.ca guest reviews rated the hotel 4.1 out of 5 with a 92% recommendation rate from 1,815 reviews.

TripAdvisor.com guest reviews ranked the hotel #47 of 141 Toronto hotels with an average rating of 4 out of 5 from 994 reviews.

Booking.com guest reviews rated the hotel 8.3 out of 10 from 584 reviews.

The author called the hotel on March 17, 2014 to verify some information.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
8.2
Very Good

Rated 8.2/10 based on 1665 reviews

Ranked #49 out of 141 hotels in Toronto


8 out of 10 | Randy stayed May 05, 2013

"Awesome Location -"

"Great place to stay - close to everything you could need or want. Bed super comfy, bathroom nice and large, fitness centre nicely equiped only downside was the TV no flat screen just an older tube type TV. Other than that we would side there again"

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7 out of 10 | David stayed December 02, 2012

"good time with easy accessible restaurants & pubs."

"health club & swimming pool lovely."

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7 out of 10 | Verified Guest stayed April 19, 2010

"No air conditioning access in april."

"The main issue we had was that we could not control the temperature in the room. We couldnt put the air conditioning on. Which made our time in the room uncomfortable."

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9 out of 10 | Chris stayed October 02, 2009

"Great hotel and well worth the money I paid. Right downtown, close to everything but quiet in the room. Service was great. Couldn't keep the sheet on the bed as there was no fitted sheet, other than that I had a great stay!"

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9 out of 10 | Verified Guest stayed April 16, 2006

"i thought the staff were helpful loved the swimming pool gym and whirlpool the sauna was gimmicky as it did'nt produce much heat (wonder if this was because it was electric) the rooms were nice (simple no flowery beddings)and the breakfast buffet was great includeing the buffet."

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4 out of 10 | Mark stayed April 15, 2006

"The matress was poor and I had the worst sleep I had in a hotel in years. Need to get new matress in the room I stayed it was soft and lumpy"

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8 out of 10 | Douglas stayed February 23, 2006

"We were surprised that, at checkout, we were charged an additional fee for parking. We assumed that parking was included in the room charge. The additional $20 per night was a bit of a shock."

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9 out of 10 | Steven stayed October 11, 2005

"We had booked a smoking room but did not get one when we arrived. This was not discovered right away as we had immediate plans. Later that evening when we returned, we checked at the main desk and were advised we were not in a smoking room. The desk clerk did say they would change our room, but since it was already quite late we decided to keep the room."

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4 out of 10 | Jason stayed August 28, 2005

"The pool was too small as well as the sauna.... Worstly the jacuzzi was like 1.5 feet deep and not really warm..... It all taste like salt too... I prefer chlorine... Not being allowd to hook up a gamecube or DvD player was really depressing too. 17 dollars for parking is pretty insane too.... 1 Day passes at most lots don't cost that... you'd think a parking lot at a place your staying would be less, and maybee not smell like raw sewage."

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4 out of 10 | Verified Guest stayed July 28, 2005

"It was difficult to check in. I asked for a NON-smoking room was told that there were "freshened" smoking rooms only left. I was assigned a room on the 6th floor. When I opened the door I was shocked to find it occupied (as were the occupants) I went back to reception, and was assigned to a non-smoking room on the 7th floor. THe process was time consuming and frustrating - as a frequent traveller I have enough experience to make cirical judgements on service - this was not acceptable."

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4 out of 10 | Verified Guest stayed July 25, 2005

"we had reserved a room with two double beds, but got one king size bed (for the 3 of us) so one had to sleep on the floor. I can get a $40 motel if I want to sleep on a floor. Also, parking was $20 per day, and there were no parking lots left, but they still charged us!"

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8 out of 10 | Verified Guest stayed April 11, 2005

"I DON'T WHAT IS GOING AT THIS HOTEL. I STAYED THEIR THREE YEARS AGO, AND I GUESS IT MUST HAVE CHANGED HANDS. RECEPTION AREA HAS TO GET MORE ORGANIZED. BUT OTHER THEN THAT IT WAS GREAT. I WILL BE BACK IN ANOTHER 3 YEARS."

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7 out of 10 | James stayed June 30, 2004

"Albert was very helpful and very friendly."

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9 out of 10 | Lorraine stayed November 30, 2003

"Ken Hewitt from reception made our check in super fast and easy, he was pleasant and actually laughed at my joke (which was not funny) but hey! We had blast and you made my husbands birthday a memorable one. Thank you!"

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Map Marker Novotel Toronto Centre
45 The Esplanade, Toronto, ON