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Guest Reviews
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7.9
Good
#19 out of 72
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Guest Rating Explained
Rating: 7.9 / 10
| Hotel Rating Breakdown |
| Amenities: |
8.0 |
| Cleanliness: |
8.0 |
| Location: |
8.3 |
| Comfort: |
7.8 |
| Service: |
7.9 |
| Value: |
7.3 |
Details
No. of guest ratings: 44
Guest Recommended: Yes
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Popularity Ranking Explained
Rating: #19 out of 72 hotels in Toronto ranked by guests.
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Kevin from London, ON CA stayed on July 30, 2006
"The parking garage is very confusing. You actually have to crossover to the other side of the road when you first enter and the again when you leave.
the pool was great."
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Rodrigo from Capital Federal, AR stayed on June 30, 2006
"the people at the front desk were very polite and nice. It has a fare breakfast but a bit overpriced. The rooms are kind of small, but nice. It has a great fitness center.
The rest of the hotel is an average 4 star."
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Edith from Bowmanville, ON CA stayed on June 02, 2006
"Airconditioning did not really 'cool' the room
otherwise, everything great, and restaurant outstanding.
Edie"
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Darlene from Guelph, ON CA stayed on April 23, 2006
"Do I win a prize (like a free weekend in Toronto for doing this?
I enjoyed my time at the Metropolitan Hotel. It was very quiet, both inside and outside the hotel even though it was right downtown, close to everything. It had everything that a traveler would need.
I have recommended this hotel to others already, and someone I know is coming to stay in a week or so.
the food at Hemispheres was wonderful and the service was very genuine and kind.
so, like I said, do I win any prizes????? ;-D I guess what I'm really saying is that I would love to come to Toronto again soon and stay with you again.....thanks.
Darlene Lamb"
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Anonymous guest from Ottawa, ON CA stayed on April 21, 2006
"1.parking spot is expensive and not guaranteed even if you pay in advance.It is better that they ask if a parking spot is required and book in advance with the room.
2. Customer service doesn't look to follow up with each other about the customer as there is different opinion each time we ask about the same issue."
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Edna from Middle Grove, NY US stayed on February 23, 2006
"(1) Reservation requested 2 beds; only one bed was provided...and that was only a "double;" rather tight for two grown adults/mother & daughter
(2) The room was hardly larger than a closet
(3) There was no "turn down" service
(4) There was no written receipt or explanation provided regard the need for such a receipt to receive tax refunds at the US border
(5) Managerial staff were singularly unhelpful or inaccessible
(6) Service staff said they "tried," but could not contravene "policy"
IN ALL, A MOST SHABBY & DISAPPOINTING HOTEL EXPERIENCE...P.S.
SHAME ON YOU!!!"
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Jay from Aurora, ON CA stayed on January 01, 2006
"Rooms with double beds are very small. Beds we comfortable. View was okay. Bathroom was nice. Service was good, except they wanted to charge me for three extra empty wine glasses in my room??"
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Phil from Oshawa, ON CA stayed on October 16, 2005
"Friendly helpful service and a great downtown T.O. location."
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Anonymous guest from Anchorage, AK US stayed on October 02, 2005
"First of all, I asked for a mending/sewing kit - didn't get one. Saturday night-- a fire alarm at 1:30am due to an issue in the kitchen --is what was told to the lady asking while I was checking out. I was not pleased to hear that staff was that careless. The front desk person, I don't recall his name, was not the most plesant person to deal with when I asked him to seperate my mini-bar charges from those that were "business". It was as though I was imposing upon him to conduct this task. Perhaps, he lacked in that sort of training. Anyway, he managed to get through the process and I was on my way. My initial experience with the Front desk on the day I arrived was fantastic. The woman, Rhadna(sp?) was most helpful and extremely professional. She belongs in the customer service industry! I expected that same level of service throughout my stay and it fell short. The only reason I chose this hotel was that it has the "Preferred Hotel" status. I will think twice before I recommend the Metropolitan Toronto to anyone."
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Anonymous guest from Mississauga, ON CA stayed on July 02, 2005
"too expensive"
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Anonymous guest from Staffordshire, GB stayed on June 16, 2005
"The Staff were extremely helpful and friendly. All of the staff were helpful. the concierge went over and above in offering good customer service
The Climate control units were noisy although this was the only downside to the hotel room
The standard of cleanliness was very high and although an older hotel the furnishings were of a high standard
The Hotel room bar was well stocked although tea and coffe provisions were limited - not enough milk for more than two drinks although enough coffee for four drinks - just a minor compalaint
The Bathroom was a good size and fully stocked daily
I would definately stay their again"
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Nigel from Staffordshire, GB stayed on June 16, 2005
"Excellent service over and above by staff especially the concierge
Air conditioning noisy in room but otherwise rooms very comfortable and spotlessly clean
Well stocked bar in room and tea and coffee facilities although not enough milk for the coffees
Restaurants superb and on par price wise with similar restaurants in the city.
We would definately stay there again"
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Kim from Pickering, ON CA stayed on January 23, 2005
"There was a water main broke the night we were there. We had a conference to attend and stayed there to be on time and fresh. We were neither. The information about what was happening was vague. The hotel is great but as a result of staying there we lost out greatly.
Room charges are unclear, but the shower and toilet was non functional when we woke. There wasn't even water to brush our teeth. So you can understand why we'd rather just forget the whole experience."
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Rosalind from Epsom, GB stayed on September 25, 2004
"Rooms are small and you have to pay extra for the small business office (internet) but otherwise really quite decent..."
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Mike from London, ON CA stayed on August 09, 2004
"This was my first stay at this hotel and was very pleased with the value ($209) for the room and every staff member we encountered was very pleasent."
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Dianne from Florey. Act, AU stayed on July 30, 2004
"Be aware that the taxes and hotel charge bump up the total cost of the stay quite a lot at this hotel.
I found the noise of doors shutting in the mornings from the corridor quite irritating when I was trying to sleep.
Also the aircon is very noisy when it comes on and off with the timer... at night especially."
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Peter from Davie, FL US stayed on July 29, 2004
"The standard rooms are very small. We upgraded to the Junior Suite and we had an excellent room. The view was of the entire skyline. The room needs to be renovated but was clean. The service was excellent. The location was perfect. We had a great time."
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Samuel from Red Bank, NJ US stayed on May 23, 2004
"Altho the room was a bit smaller than expected, it was overall a good quality modern facility right downtown, so good value for the price paid ($125)...and a highly reputable restaurant which I've eaten at before, but not this trip."
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Anonymous guest from Leeds, GB stayed on May 19, 2004
"My room on this stay was of materially poorer quality to my prior visit, and I paid more for It !"
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Adrian from Perth, AU stayed on January 19, 2004
"The service is excellent which, for a business traveller, is essential. This is the only hotel I stay at in Toronto."
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Susan from Charlotte, NC US stayed on November 02, 2003
"Rooms were small so not much place to open out suitcases, etc. Otherwise rooms were pleasant and confortable."
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Overview & Amenities
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Located in the heart of Toronto's throbbing downtown scene, the newly-renovated Metropolitan Hotel is steps away from the CN Tower (the world's tallest free-standing structure at over 1,800 feet), the Royal Ontario Museum and the Art Gallery of Ontario. Toronto's best theatres, the Skydome and other top attractions are also just a stone's throw away. Canada's only hotel with two four-diamond restaurants, the Metropolitan also pampers the body with a fitness center, pool and spa, and amenities like down duvets and terrycloth robes.
Policies
Guarantee:
Cancel:
Check-In: 1500
Check-Out: 1200
Services Description
* air conditioning * meets building codes
* disabled parking * disabled access
* lounge / bar area * lounges
* meets ada specs * disabled rooms
* non smoking rooms * suites
* parkingaccess * hotel safe
* color tv available in all rooms
* hair dryer available in all rooms
* ironing board available in all rooms
* voice mail available in all rooms
* physically challenged rooms- 34
* handicap facilities available by request
Attraction Info
Dining Info
Recreation Info
* cardio equipment 0 km
* full health club 0 km
* indoor pool 0 km
* jacuzzi 0 km
* massage 0 km
* sauna 0 km
* weight lifting 0 km
* whirlpool 0 km
Room Type Descriptions
* deluxe guest rooms include one queen or two euro twin
beds, include down filled duvets and pillows, italian frette
linens, plush bathrobes, cd alarm clocks with complimentary
toronto symphony orchestra cd, 3 telephones, dataports,
minibars, working desk and complimentary daily newspaper.
luxury guest rooms are the first upgraded room type and
include deluxe room amenities plus upgraded decor, king,
queen or 2 euro twin beds, nightly turndown service,
complimentary choice of 7 newspapers, and high-speed
internet access.
**available in all rooms
* additional desk outlet * air conditioning
* alarm clock * bathroom amenities
* cable news * cable tv
* cd player * coffee/tea maker
* color tv * direct dial phone
* electrical plug adapters * hair dryer
* ironing board * minibar
* modem dataport * movies
* phone in bathroom * private bath
* radio * remote control tv
* safe * safe for laptop
* telephone adapter * temperature control
* two phone lines * voice mail
* voltage converters * workdesk lamp
**available in select rooms only
* bath robe * clothes press
* cordless phone * dvd player
* fax in room * high speed internet
* jacuzzi * microwave
* multi closet * newspaper
* printer in room * sofa bed
* speaker phone * stereo
* video recorder.
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Booking Information
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The hotel you have selected -- Metropolitan Hotel Toronto -- may be able to be booked: 1) online using Canadian Hotel Guide.com's instantaneous and 100% secure online reservation system; and/or 2) by telephone using the hotel reservation telephone number provided above.
1) Online: When you make your booking online, your hotel reservation is transmitted to the Metropolitan Hotel Toronto through a 100% secure Internet connection that protects your personal and credit card information. Once submitted, your hotel reservation will be confirmed within 60 seconds and sent to the Metropolitan Hotel Toronto computer reservation system in Toronto, Ontario.
2) Telephone: 1-800-359-6279. Speak to a live customer service agent 24 hours a day, 7 days a week.
Within moments after your hotel reservation is made, you will receive a duplicate confirmation by email for your records that confirms and guarantees the reservation with all the details you may need for your stay, including the phone number and address of the Metropolitan Hotel Toronto. For your comfort and peace of mind, you may even.
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