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"Poor reception"
"Customer service was disappointing - we booked online a queen/non smoking room which was not available when we checked in. We had the choice of a double or a queen smoking and were told that our booking was non refundable when we were not satisfied. Upon asking to speak to management, a king non smoking room somehow became available. This room was comfortable, quiet and clean. The double we were sent to initially connected to another room with an interior door and we could hear everything in the next room. Other than the one receptionist, the staff seemed quite friendly and professional. The location was perfect for our stay. I would recommend that if a room is available online and it is booked, then ensure the booking is held. If it isn't, then comp upgrade without a hassle."
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"Older decor, clean and good for the money"
"The luxury king was a little crowded with furniture, but was allowed to upgrade to a suite which had a nice sitting area and two baths, more than I needed but good for a couple. Comfortable bed, nice linens and lots of fresh towels. Check in/out and valet service very good and Hemispheres is always good."
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"First class restaurants, Very posh."
"Great service, first class restaurants, only a block from Eaton's Centre, our room was very clean but small, nice furnishings. I recommend that they add a mirror over the desk so women can use it for hair, makeup sitting down. Beautiful lobby!"
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"I particularly appreciated the free wireless internet, this has become a decisive criteria for choice of a hotel"
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"the hotel was fine."
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"I would like to see fuller duvets in the regular rooms."
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"Good location and good contact to the airport"
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"We booked a No Smoking room weeks before and there was not one available with no explanation and no apologie. Your literature states 80% of rooms Non-smoking so why were we not allocated one?
I have not let this problem influence my grading but would appreciate an answer."
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"The parking garage is very confusing. You actually have to crossover to the other side of the road when you first enter and the again when you leave.
the pool was great."
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"The room I was assigned was full of dust, need to clean the blinds(curtains).Apart from that it was fine."
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"My stay at the Metropolitan Hotel Toronto was an overall great experience. I travel quite a bit and have grown to appreciate the professional, courteous service from the staff as well as the top notch room and amenities. Thank you!"
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"very happy"
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"unfortunately my room had a terrible odour-cooking oil-I was told there was not a kitchen under my room-however it was from someone's kitchen -extremely strong and nauseating"
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"I think that the food cost were a little expensive, the few wasnt that great. Also, there was a one woman at the front desk that was really rude to me. Overall it was a great hotel."
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"The only thing missing was an internet connection in my room. However, the business center was quite convenient however, and I was able to remain productive."
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"the people at the front desk were very polite and nice. It has a fare breakfast but a bit overpriced. The rooms are kind of small, but nice. It has a great fitness center.
The rest of the hotel is an average 4 star."
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"Airconditioning did not really 'cool' the room
otherwise, everything great, and restaurant outstanding.
Edie"
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"Do I win a prize (like a free weekend in Toronto for doing this?
I enjoyed my time at the Metropolitan Hotel. It was very quiet, both inside and outside the hotel even though it was right downtown, close to everything. It had everything that a traveler would need.
I have recommended this hotel to others already, and someone I know is coming to stay in a week or so.
the food at Hemispheres was wonderful and the service was very genuine and kind.
so, like I said, do I win any prizes????? ;-D I guess what I'm really saying is that I would love to come to Toronto again soon and stay with you again.....thanks.
Darlene Lamb"
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"1.parking spot is expensive and not guaranteed even if you pay in advance.It is better that they ask if a parking spot is required and book in advance with the room.
2. Customer service doesn't look to follow up with each other about the customer as there is different opinion each time we ask about the same issue."
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"(1) Reservation requested 2 beds; only one bed was provided...and that was only a "double;" rather tight for two grown adults/mother & daughter
(2) The room was hardly larger than a closet
(3) There was no "turn down" service
(4) There was no written receipt or explanation provided regard the need for such a receipt to receive tax refunds at the US border
(5) Managerial staff were singularly unhelpful or inaccessible
(6) Service staff said they "tried," but could not contravene "policy"
IN ALL, A MOST SHABBY & DISAPPOINTING HOTEL EXPERIENCE...P.S.
SHAME ON YOU!!!"
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"Rooms with double beds are very small. Beds we comfortable. View was okay. Bathroom was nice. Service was good, except they wanted to charge me for three extra empty wine glasses in my room??"
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"Friendly helpful service and a great downtown T.O. location."
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"First of all, I asked for a mending/sewing kit - didn't get one. Saturday night-- a fire alarm at 1:30am due to an issue in the kitchen --is what was told to the lady asking while I was checking out. I was not pleased to hear that staff was that careless. The front desk person, I don't recall his name, was not the most plesant person to deal with when I asked him to seperate my mini-bar charges from those that were "business". It was as though I was imposing upon him to conduct this task. Perhaps, he lacked in that sort of training. Anyway, he managed to get through the process and I was on my way. My initial experience with the Front desk on the day I arrived was fantastic. The woman, Rhadna(sp?) was most helpful and extremely professional. She belongs in the customer service industry! I expected that same level of service throughout my stay and it fell short. The only reason I chose this hotel was that it has the "Preferred Hotel" status. I will think twice before I recommend the Metropolitan Toronto to anyone."
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"too expensive"
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"The Staff were extremely helpful and friendly. All of the staff were helpful. the concierge went over and above in offering good customer service.
The Climate control units were noisy although this was the only downside to the hotel room.
The standard of cleanliness was very high and although an older hotel the furnishings were of a high standard.
The Hotel room bar was well stocked although tea and coffe provisions were limited - not enough milk for more than two drinks although enough coffee for four drinks - just a minor compalaint.
The Bathroom was a good size and fully stocked daily.
I would definately stay their again."
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"Excellent service over and above by staff especially the concierge.
Air conditioning noisy in room but otherwise rooms very comfortable and spotlessly clean.
Well stocked bar in room and tea and coffee facilities although not enough milk for the coffees.
Restaurants superb and on par price wise with similar restaurants in the city.
We would definately stay there again."
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"There was a water main broke the night we were there. We had a conference to attend and stayed there to be on time and fresh. We were neither. The information about what was happening was vague. The hotel is great but as a result of staying there we lost out greatly.
Room charges are unclear, but the shower and toilet was non functional when we woke. There wasn't even water to brush our teeth. So you can understand why we'd rather just forget the whole experience."
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"Rooms are small and you have to pay extra for the small business office (internet) but otherwise really quite decent..."
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"This was my first stay at this hotel and was very pleased with the value ($209) for the room and every staff member we encountered was very pleasent."
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"I found the noise of doors shutting in the mornings from the corridor quite irritating when I was trying to sleep. Also the aircon is very noisy when it comes on and off with the timer... at night especially."
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"The standard rooms are very small. We upgraded to the Junior Suite and we had an excellent room. The view was of the entire skyline. The room needs to be renovated but was clean. The service was excellent. The location was perfect. We had a great time."
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"Altho the room was a bit smaller than expected, it was overall a good quality modern facility right downtown, so good value for the price paid ($125)...and a highly reputable restaurant which I've eaten at before, but not this trip."
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"My room on this stay was of materially poorer quality to my prior visit, and I paid more for it!"
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"The service is excellent which, for a business traveller, is essential. This is the only hotel I stay at in Toronto."
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"Rooms were small so not much place to open out suitcases, etc. Otherwise rooms were pleasant and comfortable."
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