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Isabella Hotel and Suites

Isabella Hotel and Suites is a 2 star hotel in Toronto, Ontario, Canada 556 Sherbourne Street, Toronto, ON, Canada
Estimated Price
$117
CAD
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Guest Reviews
Amenities
Booking Information

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Close to downtown. 4-min walk from subway, economical choice, free breakfast

Pros 
  • Free wired Internet, free continental breakfast
  • Many guests were pleased with the hotel's proximity to the subway and Toronto's downtown
  • The hotel's value was praised by numerous reviewers who found the rates to be affordable and reasonable
  • Several lodgers enjoyed their clean and functional rooms
Cons 
  • Noise transfer was reported by a few guests
  • Some guests complained of small rooms
  • Some guests would have liked Wi-Fi

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Editor's Analysis
Updated on May 22, 2013
Overview
Located about a 4-minute walk from Sherbourne subway station and an 8-minute drive from Toronto's city centre, the Isabella Hotel and Suites is geared towards travellers looking for economical accommodations and a free continental breakfast.

This hotel has 39 air-conditioned guest rooms and suites, each offering free wired Internet, cable TV, a telephone and a hair dryer. Standard rooms offer one double bed, while rooms with a coffeemaker, a desk, a sitting area with a sofabed, a jetted tub, a dining area and a fireplace are also available. One suite also has a balcony.

The hotel also offers guest laundry facilities, concierge staff to assist with planning and booking activities and a free continental breakfast. The lobby and lounge both feature free Wi-Fi.

Gabby's, a full-service restaurant and bar featuring a patio, is located on the premises and is open for lunch and dinner daily. Limited on-site parking is available for an additional $15 per day, on a first-come, first-served basis. Pets are not allowed and the hotel does not offer wheelchair-accessible rooms.

The Royal Ontario Museum is about a 12-minute trip via public transit, while the Eaton Centre is an 8-minute drive southward. The Rogers Centre, home of the Toronto Blue Jays, is approximately a 12-minute drive southwest of the hotel, and Pearson International Airport (YYZ) is a 30-minute drive west. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free wired Internet, parking $15/day, pets not permitted, not wheelchair accessible. (Call Date: May 21, 2013)
The Good
The majority of reviews sourced for this analysis were positive, with praise going to the hotel's location, value and rooms.

Numerous guests were pleased with the hotel's location. They found it to be close to the subway, restaurants, Tim Hortons, Yonge St., Bloor St., a grocery store, a drug store and downtown Toronto.

The hotel's value was praised by many reviewers. They described the rates as inexpensive, reasonable, affordable, and as providing good value for the money.

Several lodgers complimented the hotel's accommodations. They described their rooms as clean, quiet and functional, with comfortable beds. It should be noted, however, that a few guests had complaints about their rooms (see below).

The hotel's staff were also praised by some guests, who found them friendly, helpful and accommodating.

The Bad
While the majority of reviews consulted for this analysis were positive, there were some common complaints about the rooms and noise transfer.

While the majority of guests were satisfied with their accommodations at the hotel, some reviewers had complaints. They reported small rooms and bathrooms, dated decor and old TVs. It was also disappointing to a few lodgers that there was only wired Internet in the rooms, not Wi-Fi. 

Noise disturbances were mentioned by a few guests. They experienced street noise, as well as guests making noise in the hallways and noise from the bar downstairs.
Expedia.ca guest reviews rated the hotel 3.3 out of 5 with a 76% recommendation rate from 179 reviews.

TripAdvisor.com guest reviews ranked the hotel #110 out of 138 Toronto hotels with an average rating of 3 out of 5 from 135 reviews.

Booking.com guest reviews rated the hotel 6.6 out of 10 from 85 reviews.

The author called the hotel on May 21, 2013 to verify some information.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.


Guest Reviews
6.5
Fair

#113 out of 141
Guest Rating Explained
Rating: 6.5 / 10 Details

No. of guest reviews: 103
Guest Recommended: Yes
Guest Ranking Explained

Isabella Hotel and Suites is #113 out of 141 hotels in Toronto ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Negative
Erle from Wiarton, ON CA rated Isabella Hotel and Suites 1 out of 10 on October 12, 2012 Verified Guest Hotel Review

"Disgusting Room"
"The room was terrible, bedding was dirty and obviously had not been changed as there was hair and pubic hairs all over the sheets. I was forced to lay the towels which were sufficiently clean enough to lay on top of the bed covers and try to get some sleep, following a long and difficult day and night with my spouse at the hospital during and following surgery. As soon as the lights were turned out, I heard scratching sounds. When I put the light back on, there were numerous bugs crawling on the walls and ceiling. Not cockroaches but close enough. Some kind of centipedes. A few more times and I was finally forced to catch my forty winks with the lights on and one eye open. Free breakfast...?? I figured the coffee might be safe enough to drink, as for the meager foods offered I assumed that if the kitchen was in the same state of cleanliness as the room, it was better to just do without. I would not, ever, never again stay at this hotel for any amount of money. I would have preferred to spend the night in my car."
Hotel review by guest is Positive
Gonzalo from San Antonio, TX US rated Isabella Hotel and Suites 7 out of 10 on October 27, 2011 Verified Guest Hotel Review

"Friendly service and good location"
"The best feature of any hotel, this one included, is how the staff interact with the guests. I especially appreciate the friendly attention from the two ladies at the front desk Diana and Arlene."
Hotel review by guest is Negative
Verified Guest from Montreal, QC CA rated Isabella Hotel and Suites on September 28, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Annie from St.. Louis, MO US rated Isabella Hotel and Suites 7 out of 10 on September 02, 2011 Verified Guest Hotel Review

"good spot in Toronto"
"I chose this location specifically because it had a parking lot attached. When we arrived (around 8pm) all the spaces had been taken and I had to park at a public lot around the corner. This worked out to be cheaper than the hotel's parking and really wasn't too far, but be aware that they only have a small lot if you book this place. The front desk staff are accommodating. The rooms are clean and comfy."
Hotel review by guest is Positive
Charles from Edinburgh, GB rated Isabella Hotel and Suites 6 out of 10 on August 13, 2011 Verified Guest Hotel Review

"Value for money"
"Just about everything you need in a nice neighbourhood near to the centre. Breakfast was a little disappointing but otherwise the Isabella is value for money."
Hotel review by guest is Positive
Zoltan from Dollard Des Ormeaux, QC CA rated Isabella Hotel and Suites 8 out of 10 on July 24, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Robert from Fort Wayne, IN US rated Isabella Hotel and Suites 8 out of 10 on July 04, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
David from Norwalk, CT US rated Isabella Hotel and Suites 8 out of 10 on December 02, 2010 Verified Guest Hotel Review

"Doreen was especially friendly and helpful. Elevator was in need of re-programming! Wasn't working at check-out."
Hotel review by guest is Positive
Richard from Kensington, MD US rated Isabella Hotel and Suites 8 out of 10 on October 18, 2010 Verified Guest Hotel Review

"Three great nights"
"I enjoyed my stay not only because there were no problems or issues, but the location was close to the subway, staff were most pleasant and helpful when I had a question. My only caveat is the narrow door opening for the shower. This may be a tight fit for some."
Hotel review by guest is Positive
Yoram from Katzir, IL rated Isabella Hotel and Suites 8 out of 10 on April 05, 2010 Verified Guest Hotel Review

"Inexpensive, good location, friendly staff. Good value"
"The staff is pleasant and helpful. The location is very good (close to the Bloor line). The room was small but clean. I would recommend this hotel to friends, as I was staying in it for the third time. On the improvemnt side: Continental breakfast could use fruit and croissants. It's very austere. The smell from the Bar/Restaurant downstairs prevades the public areas (though not the room). Better ventilation would be a definite improvement."
Show older reviews
Hotel review by guest is Positive
Verified Guest from Zurich, ON CA rated Isabella Hotel and Suites 9 out of 10 on December 19, 2009 Verified Guest Hotel Review
Hotel review by guest is Positive
Robert from Chatham, ON CA rated Isabella Hotel and Suites 9 out of 10 on August 23, 2009 Verified Guest Hotel Review

"Close to the subway."
Hotel review by guest is Positive
Debra from Rochester, NY US rated Isabella Hotel and Suites 9 out of 10 on July 31, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Pierre from Kirkland, QC CA rated Isabella Hotel and Suites 8 out of 10 on June 27, 2005 Verified Guest Hotel Review

"When I arrived Friday the 24th after driving 5 1/2hrs on one of the hottest days..I was told at the front desk that they did NOT have a reservation for me.VERY FRUSTRATING and UPSETTING. They could put me up that FRiday evening however It seems that EVERTHING was booked downtown Toronto for the gay pride weekend.. Later that evening however, the manager juggled a few things and apologized and upgraded me to a small suite for Sat and Sunday nights.. Clean/quiet/comfortable room at very reasonable price with helpful employees. Will return to the Isabella again !"


Amenities

  • Business Center
  • Room Service
  • High-speed Internet
  • Restaurant
  • Parking
  • Airport shuttle
  • Concierge
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Air Conditioned
  • Multilingual Staff
  • Cable / Satellite TV
  • Wake-up Service
  • Coffee / Tea Maker
  • Hair Dryer
  • Complimentary Toiletries
  • TV
  • Laundry service
  • Desk
  • Jacuzzi
  • Internet Connection (wireless)
  • Shower
  • En suite
  • Private Bathroom
  • Private Toilet
  • Bathtub/Shower Combination
  • Bidet
  • Family Room
  • Self Laundry

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