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Isabella Hotel and Suites

Isabella Hotel and Suites is a 2 star hotel in Toronto, Ontario, Canada 556 Sherbourne Street, Toronto, ON, Canada
Estimated Price
$85
CAD
Photo 1 - Isabella Hotel and Suites, 556 Sherbourne Street, Toronto, ON, Canada Show All Photos
Convenient location to public transit, but rooms were small and boring
Pros 
  • Inexpensive relative to location
  • Nice showers
  • Located near subway station
Cons 
  • Unreliable Internet access
  • Small rooms and cramped bathrooms
  • Uninspiring breakfast selection
  • Inconsistency with room cleanliness

Other Hotels in the Area
Clarion Hotel & Suites Selby (0.2 km)
Town Inn Suites (0.6 km)
Victoria's Mansion Guest House (0.6 km)
Toronto Marriott Bloor Yorkville Hotel (0.7 km)
Comfort Hotel Downtown Toronto (0.8 km)
Wellesley Manor (0.8 km)
BEST WESTERN Primrose Hotel Toronto Downtown (0.8 km)
Glen Grove Suites St. Joseph Toronto (0.9 km)
Ramada Plaza Toronto (1.0 km)
Holiday Inn Toronto Downtown Centre (1.0 km)
Pimblett's Downtown Bed & Breakfast Toronto (1.0 km)
Courtyard by Marriott Toronto Downtown (1.0 km)

This Hotel is in...
Downtown Toronto

This Hotel is Near...
Air Canada Centre (2.9 km)
CN Tower (3.2 km)
Hockey Hall of Fame (2.5 km)
Rogers Centre (3.3 km)
Toronto Island Airport (4.5 km)
Toronto Union Station (2.7 km)

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Editor's Analysis
Updated on Feb 17, 2012
Overview
The Isabella Hotel And Suites is not the most liked or highly regarded hotel by guests. While many thought it was a good value as it was a conveniently located and inexpensive accommodation, others found the size and quality of the rooms to be unacceptable. The property is relatively small at 39 rooms. Average guest ratings were just over 6 out of 10 points (on 10 point scales) and a bit over 3 out of 5 points (on 5 point scales).
The Good
Many guest reviewers across all sources used for this analysis felt the property was a good value for the money spent. This hotel is a relatively inexpensive option compared to other Toronto hotels nearby. The hotel is conveniently located near a TTC subway station and not too far from the popular shopping area of Yonge and Bloor. While there were numerous complaints regarding the small size of the bathroom, there were a handful of delighted reviewers that found the shower to be large and nicely finished.

The Bad
Unfortunately for the Isabella Hotel And Suites complaints were very easy to come across on all sources used for this analysis. According to reviewers the rooms were much smaller and more basic than expected. In fact a handful of guests across multiple sources mentioned they felt misled by the photos found online stating the pictures were not representative of reality. In addition, a few reviewers mentioned the room did not smell inviting and did not appear to be properly cleaned. A few guests even complained of bedbugs and having to switch rooms. The in-room, wired Internet connection was said to be unreliable. The only area to get wireless Internet was in the hotel lobby and even that was said to be hit or miss. Parking is an extra charge and must be booked ahead of time as space is extremely limited according to numerous reviews. Guest reviews on Expedia.com and TripAdvisor.com mentioned the breakfast was limited in selection and quite boring. Customer service was inconsistent as there were many complaints mixed with praises. In addition, there were complaints from multiple Orbitz.com guest reviewers that the staff were not knowledgeable about the city and provided the guest with incorrect and misleading directions.
I checked out the following sources for this analysis, here’s what I found...

Expedia.com employs a 5 point rating scale. At the time of writing, average ratings were 3.5 out of 5 points with 82% of guest recommending this property. The most common praise was regarding the convenience of the location. Condition and size of the rooms was an area of contention.

Booking.com guest reviewers gave this hotel a score of 6.5 out of 10 points. Value for money was top of mind, however numerous complaints surrounded the small size and quality of the rooms.

TripAdvisor.com guest reviewers rated this hotel just OK. Average ratings were 3 out of 5 points with many complaints regarding room size and staff’s limited knowledge of the city.

Oribtiz.com guest reviews felt the amenities and room comfort were low points. Average guest ratings were 3.2 out of 5 points at the time of writing. As with other sources, praise for the location was common.
Editor's Analysis by Scott B.
Analyzed by Scott B.
With a keen interest in the flow of information and an eye for communication optimization, Scott is always looking for ways to finish this sentence...


Guest Reviews

6.3
Fair

#100 out of 114
Guest Rating Explained
Rating: 6.3 / 10 Details

No. of guest reviews: 412
Guest Recommended: Yes
Guest Ranking Explained

Isabella Hotel and Suites is #100 out of 114 hotels in Toronto ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Negative
Erle from Wiarton, ON CA rated Isabella Hotel and Suites 1 out of 10 on October 12, 2012 Verified Guest Hotel Review

"Disgusting Room"
"The room was terrible, bedding was dirty and obviously had not been changed as there was hair and pubic hairs all over the sheets. I was forced to lay the towels which were sufficiently clean enough to lay on top of the bed covers and try to get some sleep, following a long and difficult day and night with my spouse at the hospital during and following surgery. As soon as the lights were turned out, I heard scratching sounds. When I put the light back on, there were numerous bugs crawling on the walls and ceiling. Not cockroaches but close enough. Some kind of centipedes. A few more times and I was finally forced to catch my forty winks with the lights on and one eye open. Free breakfast...?? I figured the coffee might be safe enough to drink, as for the meager foods offered I assumed that if the kitchen was in the same state of cleanliness as the room, it was better to just do without. I would not, ever, never again stay at this hotel for any amount of money. I would have preferred to spend the night in my car."


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Hotel review by guest is Positive
Gonzalo from San Antonio, TX US rated Isabella Hotel and Suites 7 out of 10 on October 27, 2011 Verified Guest Hotel Review

"Friendly service and good location"
"The best feature of any hotel, this one included, is how the staff interact with the guests. I especially appreciate the friendly attention from the two ladies at the front desk Diana and Arlene."


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Hotel review by guest is Negative
Verified Guest from Montreal, QC CA rated Isabella Hotel and Suites on September 28, 2011 Verified Guest Hotel Review

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Hotel review by guest is Positive
Annie from St.. Louis, MO US rated Isabella Hotel and Suites 7 out of 10 on September 02, 2011 Verified Guest Hotel Review

"good spot in Toronto"
"I chose this location specifically because it had a parking lot attached. When we arrived (around 8pm) all the spaces had been taken and I had to park at a public lot around the corner. This worked out to be cheaper than the hotel's parking and really wasn't too far, but be aware that they only have a small lot if you book this place. The front desk staff are accommodating. The rooms are clean and comfy."


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Hotel review by guest is Positive
Charles from Edinburgh, GB rated Isabella Hotel and Suites 6 out of 10 on August 13, 2011 Verified Guest Hotel Review

"Value for money"
"Just about everything you need in a nice neighbourhood near to the centre. Breakfast was a little disappointing but otherwise the Isabella is value for money."


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Hotel review by guest is Positive
Zoltan from Dollard Des Ormeaux, QC CA rated Isabella Hotel and Suites 8 out of 10 on July 24, 2011 Verified Guest Hotel Review

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Hotel review by guest is Positive
Robert from Fort Wayne, IN US rated Isabella Hotel and Suites 8 out of 10 on July 04, 2011 Verified Guest Hotel Review

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Hotel review by guest is Positive
David from Norwalk, CT US rated Isabella Hotel and Suites 8 out of 10 on December 02, 2010 Verified Guest Hotel Review

"Doreen was especially friendly and helpful. Elevator was in need of re-programming! Wasn't working at check-out."

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Hotel review by guest is Positive
Richard from Kensington, MD US rated Isabella Hotel and Suites 8 out of 10 on October 18, 2010 Verified Guest Hotel Review

"Three great nights"
"I enjoyed my stay not only because there were no problems or issues, but the location was close to the subway, staff were most pleasant and helpful when I had a question. My only caveat is the narrow door opening for the shower. This may be a tight fit for some."


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Hotel review by guest is Positive
Yoram from Katzir, IL rated Isabella Hotel and Suites 8 out of 10 on April 05, 2010 Verified Guest Hotel Review

"Inexpensive, good location, friendly staff. Good value"
"The staff is pleasant and helpful. The location is very good (close to the Bloor line). The room was small but clean. I would recommend this hotel to friends, as I was staying in it for the third time. On the improvemnt side: Continental breakfast could use fruit and croissants. It's very austere. The smell from the Bar/Restaurant downstairs prevades the public areas (though not the room). Better ventilation would be a definite improvement."


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Hotel review by guest is Positive
Verified Guest from Zurich, ON CA rated Isabella Hotel and Suites 9 out of 10 on December 19, 2009 Verified Guest Hotel Review

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Hotel review by guest is Positive
Robert from Chatham, ON CA rated Isabella Hotel and Suites 9 out of 10 on August 23, 2009 Verified Guest Hotel Review

"Close to the subway."

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Show older reviews
Hotel review by guest is Positive
Debra from Rochester, NY US rated Isabella Hotel and Suites 9 out of 10 on July 31, 2005 Verified Guest Hotel Review

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Hotel review by guest is Positive
Pierre from Kirkland, QC CA rated Isabella Hotel and Suites 8 out of 10 on June 27, 2005 Verified Guest Hotel Review

"When I arrived Friday the 24th after driving 5 1/2hrs on one of the hottest days..I was told at the front desk that they did NOT have a reservation for me.VERY FRUSTRATING and UPSETTING. They could put me up that FRiday evening however It seems that EVERTHING was booked downtown Toronto for the gay pride weekend.. Later that evening however, the manager juggled a few things and apologized and upgraded me to a small suite for Sat and Sunday nights.. Clean/quiet/comfortable room at very reasonable price with helpful employees. Will return to the Isabella again !"

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Hotel Address: 556 Sherbourne Street, Toronto, ON, Canada

Overview & Amenities


Isabella Hotel and Suites

Amenities
  • Business Center
  • Room Service
  • High-speed Internet
  • Restaurant
  • Parking
  • Airport shuttle
  • Concierge
  • Elevator / Lift
  • 24 Hour Reception
  • Air Conditioned
  • Non-Smoking Rooms
  • Multilingual Staff
  • ATM / Cash Machine
  • Cable / Satellite TV
  • Wake-up Service
  • Coffee / Tea Maker
  • Microwave
  • Hair Dryer
  • Complimentary Toiletries
  • TV
  • Laundry service
  • Desk
  • Jacuzzi
  • Internet Connection (wireless)
  • Shower
  • Bathtub/Shower Combination
  • Bidet
  • Family Room
  • Self Laundry

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Nearby Cities
Vaughan (17.4 km)
Markham (19.2 km)
Mississauga (20.5 km)
Richmond Hill (22.4 km)
Brampton (24.8 km)

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