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Good value Toronto airport hotel 4 min to YYZ with free shuttle, indoor pool and free Wi-Fi

Pros
  • Free amenities: Wi-Fi, local calls, 24-hr airport shuttle
  • Several guests liked the hotel's close proximity to the YYZ airport
  • Guests typically thought that the staff were friendly and/or helpful
  • Several guests liked the hotel's guest rooms for the hardwood floors and/or quietness
  • Several guests found the shuttle to the airport convenient and timely
  • Some guests felt the hotel offered good value
Cons
  • Several guests disliked having to take two elevators in order to reach the 5th floor
  • Some guests complained about having to pay for parking at the hotel
  • Some guests complained of very slow service at the restaurant
  • Some guests found less than perfectly cleaned and maintained rooms at the hotel
Freebies
Free Wi-Fi
Free Shuttle
Editor's Analysis
Updated Apr 15, 2015
Overview
The Hotel Indigo Toronto Airport is located about a 4-minute drive to the Toronto Pearson International Airport (YYZ) and offers a free 24-hour airport shuttle to cater to guests needing close and convenient access to the airport.

There are 120 smoke-free guest rooms at the five-storey property and room amenities include free Wi-Fi, free local calls, free morning newspaper delivered to rooms, a 32" HD cable TV with pay-per-view movies, air conditioning, Keurig coffeemaker, mini-fridge, microwave, spa-inspired shower, hair dryer, ironing equipment and desks with ergonomic chairs.

Facilities at the hotel include an indoor pool, a hot tub, a sauna, a fitness centre, meeting rooms and a 24-hour business centre. Wi-Fi is available and free throughout the hotel.

The restaurant and lounge at the hotel, called The Flight Path, is open for breakfast, lunch and dinner while room service is available at the hotel between 6 am and 11 pm. 

Indoor parking in a four-level parking garage with a height restriction of 6.5 ft is available for $10 per night with unlimited in-and-out privileges. This hotel welcomes pets for $35 per night with a refundable deposit of $250 per stay. Pets must be under 50 lbs and secured at all times.

Additionally, the hotel offers a free 24-hour airport shuttle to and from the Toronto Pearson International Airport (YYZ).

The Toronto Pearson Airport terminal is about 2.5km or about a 4-minute drive from the hotel and the Royal Woodbine Golf Club is about a 14-minute walk or 2-minute drive away. Downtown Toronto's attractions including the CN Tower, Ripley's Aquarium, Rogers Centre and the Toronto Eaton Centre shopping mall are about a 25-minute drive largely depending on traffic (all travel times: Google Maps). 

Verified with the hotel on April 15, 2015: pet fee is $35 per night with a refundable deposit of $250, indoor parking is $10 per night with unlimited in and out privileges, the airport shuttle is free and runs 24 hours, all rooms come with mini-fridges and microwaves
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The Good
Guests that stayed at the Hotel Indigo left many positive reviews. Guests typically liked the hotel's location, the guest rooms, staff and value provided to air travellers.

Guests that liked the location of the hotel were typically airport travelers. On several occasions these guests indicated that the property's close proximity to the YYZ airport made the hotel an attractive choice. Related to that, there were many guests who appreciated that the hotel offered a free airport shuttle.

The staff at the hotel received the occasional complaint but for the most part patrons were quite happy with the customer service that they received, judging from the reviews read for this report. The staff were often described as friendly, polite, or helpful with only the occasional guest offering a contrasting opinion.

The guest rooms had several features that impressed the hotel's patrons. Many guests thought that the rooms were nicely decorated, a good size and many guests specifically indicated that they liked having hardwood floors. 

Despite the hotel's close proximity to the Toronto International Airport several guests were surprised at how quiet the rooms were. One guest advised not to "worry about the jets flying overhead" because he and his party "never (heard) them" despite being on the top floor of the hotel.

Many guests felt the hotel provided good value, good service and was a convenient choice all around, especially for guests taking advantage of the park and fly rates.
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The Bad
There were a fair number of guests that were at least partly dissatisfied with this hotel. The inconvenient elevators and the hotel's parking fee each provoked a lot of guest complaints.

Guests that were unhappy with the elevators were all guests that stayed on the hotel's top floor (the 5th floor). Time and time again these guests mentioned that they were slowed down because they had to change elevators in order to get to and from their rooms. The process of getting to the 5th floor involved taking one elevator to the 4th floor and then switching to another elevator to get to the last floor. While the switch may seem trifling to some, enough guests complained about it to suggest that the inconvenience was significant.

Some guests mentioned that they were unhappy about paying for parking at the hotel. These guests often described a $10 fee that was either a negative surprise or seemed expensive.

Some guests tried out the restaurant on site and had exceptionally slow service. One guest claimed that dinner took 2 hours from start to finish. A few others were somewhat dissatisfied with the food as well.

Several guests were displeased with their rooms due to maintenance issues and some found cleaning inconsistencies.
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Show Sources
Sources
TripAdvisor.com ranked this hotel #73 out of 141 hotels in Toronto and it earned a guest rating score of 3.5 out of 5 points based upon 309 reviews.

Booking.com guest reviewers rated this hotel 7.8 out of 10 points from 59 reviews.
Editor's Analysis by Shane L.
Analyzed by Shane L.
With ample personal travel experience and years of professional hotel work experience, Shane is prepared and determined to help travelers find what they want when booking Canadian hotels.
Guest Reviews
7.1
Good
#
99 / out of 138
hotels in Toronto

Rated 7.1/10 based on 693 reviews

Ranked #99 out of 138 hotels in Toronto

693
Location
Map Marker Indigo Hotel Airport Toronto
135 Carlingview Drive, Toronto, ON