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Downtown Toronto hotel in a prime location with seasonal rooftop pool and sun deck

Pros
  • Many guests praised the hotel's proximity to downtown attractions and shopping
  • The hotel's staff were complimented on their accommodating and efficient service
  • Several lodgers were pleased with their clean and modern rooms
Cons
  • Wi-Fi is an extra $14.95 per day
  • Parking is an added $32 per day
  • Dated decor and small rooms were reported by a few travellers
Editor's Analysis
Updated Mar 15, 2015
Overview
Located about an 8-minute drive from Toronto's city centre and a 7-minute walk from St. Andrew Subway Station, Hyatt Regency Toronto is suitable for business or vacation travellers who prefer a centrally-located hotel with meeting/banquet space, on-site dining and easy access to public transit. 

Each of the hotel's air-conditioned guest rooms offers cable TV, an in-room safe, a coffeemaker, an iron and ironing board and a hair dryer. Rooms with a balcony, a microwave, a mini-fridge, a jetted tub and a seating area with a sofabed are also available, as are smoking, non-smoking and wheelchair-accessible rooms. In-room Wi-Fi or wired Internet is available for $14.95 per day. Small pets are permitted for $50 per pet, per stay.

Hotel amenities include a seasonal rooftop outdoor pool with sun deck, a dry sauna, a 24-hour fitness facility, 25,000 square feet of meeting space, a 24-hour business centre and laundry services. Parking is an additional $32 per day. 

On-site dining is available at King St. Social (serving breakfast, lunch and dinner) and Mix Bistro Bar, which serves lunch and dinner daily. Room service is offered 24 hours a day and there is a Starbucks connected to the front lobby.

The Toronto Eaton Centre is about a 7-minute drive from the hotel, while Metro Toronto Convention Centre is a 7-minute walk away. The CN Tower can be found 6 minutes away on foot and Toronto Pearson International Airport (YYZ) is a 26-minute drive away. (All travel time estimates: Google Maps)

All property details verified by a front desk agent, June 2, 2014
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The Good
The majority of the reviews sourced for this analysis were positive, with praise going to the hotel's location, staff and rooms.

Numerous guests found the hotel's location to be convenient. They described it as central and close to the CN Tower, Rogers Centre, restaurants, the Eaton Centre, the Air Canada Centre, public transit and the theatre district. 

The hotel's staff were the source of many compliments by reviewers. They were characterized as accommodating, friendly, helpful and efficient.

Several travellers were pleased with the hotel's accommodations. They found their rooms to be clean, spacious, modern and quiet, with comfortable beds and linens and great city views. A few lodgers had complaints about their rooms, however (see below).
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The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about the added costs and the rooms.

Some guests complained about the added costs they incurring during their stay, namely the added Wi-Fi fee which reviewers felt should have been included in the room rates. The hotel's parking and breakfast buffet were also deemed overpriced by a few patrons.

Although several travellers were pleased with their clean and modern rooms, a few lodgers complained about their accommodations. They reported small rooms and bathrooms, dated decor, worn furniture, no fridges in some rooms, dim lighting and noise transfer from guests in adjacent rooms and the hallways. 
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Show Sources
Sources
Expedia.ca guest reviews rated the hotel 4.1 out of 5 with a 89% recommendation rate from 853 reviews.

TripAdvisor.com guest reviews ranked the hotel #51 of 142 Toronto hotels with an average rating of 3.5 out of 5 from 785 reviews.

Booking.com guest reviews rated the hotel 8 out of 10 from 142 reviews.

The author corresponded with the hotel on June 2, 2014 to verify some information.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
8.1
Very Good
#
51 / out of 138
hotels in Toronto

Rated 8.1/10 based on 6056 reviews

Ranked #51 out of 138 hotels in Toronto

6056
Map Marker Hyatt Regency Toronto
370 King Street West, Toronto, ON