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OverviewThe Howard Johnson Inn Toronto Downtown West is located on the west side of Roncesvalles Avenue just north of Queen Street West. The St. Joseph's Health Centre is about one block to the west of the property and High Park entrances are within 2km of the hotel. Sunnyside Park on Lake Ontario is also within 2km of the property while the Financial District of downtown Toronto is about 5.5km to the east.
Major Toronto tourist attractions like the CN Tower, the Rogers Centre, the Hockey Hall of Fame, and the Air Canada Centre are about 5-6km away (distances: Google Maps).
The pet-friendly hotel features 43 guest rooms and common amenities include air conditioning, irons, ironing boards, hair dryers, coffee makers, and in-room safes. Rooms can be smoking or non-smoking and they come with two double beds, one double bed, one king bed, or two queens. Room rates include free breakfast, free local calls, free newspapers, and free Internet access.
Check in time at this hotel is 3pm while check out time is 11am.
The GoodNumerous guests literally said that there was "nothing" that they actually liked about the Howard Johnson Inn Toronto Downtown West. While that did make finding good points about the property a bit of a challenge, thankfully some guests mentioned what they regarded as good points about the property.
The guests that liked something about the hotel usually commented positively on the price that they paid. This hotel seemed to appeal to budget travelers and some of them felt that they could deal with the property's numerous shortcomings because they received a rate that was inexpensive.
Some guests said that they liked the location of the property. These guests cited a close proximity to public transit (streetcars) and an ability to get to downtown Toronto quickly.
The Bad
Guest complaints about this hotel went over the top.
Numerous guests said that their rooms were small while others complained about cleanliness concerns and offensive smells. Several guests had issues with noise while staying at the property and, time and time again, these guests cited passing street cars that ran late into the night.
The hotel seemed old to many guests who sometimes recommended renovations. One guest called the property "shabby" while another indicated that staying at this property was tortuous. Another guest claimed that he/she was happy to have escaped from the hotel with his/her health still "intact."
Many guests complained about ventilation and heating problems in their rooms. These guests typically said that they had no direct control over a thermostat and/or that they were not able to open windows.
Additionally, the staff at the hotel were sometimes described as "rude" or unhelpful including employees in management.
The breakfast that was served at the property didn't exactly make guests want to buy the hotel's cookbook. It was described as just cereal and toast by one guest while others indicated that it had bad selection. One guest called the breakfast "a joke" while another called it "horrible."
Paid parking ($12) off-site annoyed some guests as they had to walk a block away in a neighbourhood that some guests called either "dumpy" or "not very classy."
Expedia.ca guest ratings averaged to 2.5 points out of 5 and 35% recommended the property.
Booking.com guest ratings averaged to 5.4 points out of 10 and the site had 26 reviews.
Hotels.com guest ratings averaged to 2.3 points out of 5 and 45% recommended the property.
Priceline.com guest ratings averaged to 4.1 points out of 10 and the site had 71 reviews.
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Analyzed by Shane L.
With ample personal travel experience and years of professional hotel work experience, Shane is prepared and determined to help travelers find what they want when booking Canadian hotels.
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4.4
Poor
#114 out of 114
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Guest Rating Explained
Rating: 4.4 / 10
| Hotel Rating Breakdown |
| Amenities: |
4.6 |
| Cleanliness: |
4.6 |
| Location: |
5.6 |
| Comfort: |
4.6 |
| Service: |
4.9 |
| Value: |
4.7 |
Details
No. of guest reviews: 362
Guest Recommended: No
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Guest Ranking Explained
Howard Johnson Toronto Lakeshore is #114 out of 114 hotels in Toronto ranked by the ratings provided by guests.
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"Just a bad experience!"
"This place should be closed down. Only the third floor being used, no elevators and the smell of smoke was really bad. January booking and had to have air conditioner on all the time. Rooms so small you can hardly walk around with 10 inches between beds and the wall, not two mention space to put luggage. And the parking is two blocks away."
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"god hotel but"
"everything about the HoJo was satisfactory,except the parking sucks. There isn't any or any provision for same."
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"Not HoJo Standards, no clean, dissappointing"
"Although the hotel was convenient to everything, the bugs sharing the hotel room with us were not so appealing. Howard Johnson's needs to do A LOT of work here, it certainly does not meet standards of HoJo's or most other hotels for that matter."
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"It sucked!!"
"The smell in the room was nasty! the front desk staff did not know what they were doing. I came from an appointment from the Hospital next door to be rudely greeted by the front desk clerk who said I need to get out of the room for someone else even though I booked a room a month in advance.
The only good thing we found was the location near the Hospital."
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"Not having parking attached to the hotel was a wee bit awkward - the 3 block walk was chilly in the snow, but the cost of parking was good, especially when compared to downtown Toronto rates.
Having the continental breakfast included was great, but it would be better if the hotel replaced the world's slowest toaster with something a faster model."
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"We are travelers and have booked into Howard Johnson Hotels on many occasions...with confidence gained from previous pleasant experiences at Howard Johnson. However, this time we could not believe the run down condition of the hotel. It was dirty, parking is an inconvenience, (two blocks from the hotel), and expensive. The room was ridiculously tiny, with a sickening odour. Fortunately we only had small overnight bags which didn't cause a problem climbing up three flights of stairs...no elevator. The carpets in the halls and in our room were badly stained and filthy. The toilet kept running all night. The staff was not part of the problem, they were efficient and professional. Howard Johnson has a decent reputation to uphold and this location is a real blight on that reputation. Gone is the unquestioned confidence in their hotels, if ever we book with Howard Johnson again, we will most definitely research the location, or it will be because we will have no other options."
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"It was expensive for it's location, facilities and food. I guess I paid more than what it was worth. Could have been better. May be prices in Toronto demand this, in which case my comments would become void."
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"I had a room with an ill-fitting window the first night (317). The heat stopped in the middle of the night and not even an extra blanket or my wool coat on top of the regular bedding kept me warm. It was 3:30 AM when I decided I had to change rooms and proceeded to pack up my belongings and get dressed. At the same time screaming came from a room on the same floor. "F... YOU !!!!" no "F.. YOU !!! etc. I thought, how original. When I opened the door to go down to the lobby two policemen were taking a statement from a woman who was bruised and holding a towel to her hurt face. If my father wasn't dying nearby and this wasn't a convenient location and I hadn't prepaid I would never stay here. The next two nights were spent in a warmer room (208) but the staff had not made a note that I had moved the night before (there was a lot going on)so the room wasn't cleaned the second night."
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"It was an awful looking hotel. We ended up not staying there, walked in our room and walked right out."
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"I am a 45 year old male that travels 4-5 times a year at which
time I stay in hotels all over the US. Never in my life have
I EVER had the misfortune of staying in a more disorganized, filthy
disgusting place. You should be ashamed of listing a hotel like
this and taking money for booking it.
Check in was at 2:30 and the room wasn't " ready" until
almost 6PM. We showed up at 4 and had to wait to check in.
I am looking into my rights with the NY state attorney generals
office regarding this terrible experience.
Mark Menafo"
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"The hotel is runned down and is in need of remodeling. The location was right at the Street Car station and was therefore very noisy, the neighborhood that it was in did not seem very good either. The only advantage is that it was right on the street car line, if you don't mind the noise. Overall it was not a pleasant stay and it has not made a very good impression to even consider staying at Days Inn again. The first night we stayed in a small, dark, and almost clostrophogic room. There were many burn marks on the bed linens, walls, rug, etc. The pipes rattled when we used the faucets. The staff was able to put us in a nicer, larger room for the second and third night, this room was suprisingly nice; there was an additional fee of $20 per night. I would definitely not stay here again and wouldn't recommend it to my worst enemy."
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"No parking, no elevator, no curtain for bottom half of bathroom window (window faced main street), no closet, questionable clientele, very grubby."
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"This hotel is right at the far end of Queens st West with easy public transport downtown. There's a 24/7 coffee (not good :) ) place right out side, and a little further down queens st a 24/7 convienence store(good) then a 24/7 inet cafe (best one I went in while there). So although it's on the outskirts of the city center it's well suited for insomniacs."
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"This was, with out a doubt the scariest hotel I have ever stayed at. Are you familiar with the word 'renovations'?"
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"There were ants crawling all over the place in our room (Room 211). I closed a bag of chips and set it on the desk beside the bed and by morning the bag was covered both inside and out with ants. It was really gross. Also there was hair in our towels that definately didn't belong to us."
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"My biggest disappointment was having the street car station outside my window. The street car traffic did not stop until 2am. I would rather the room be sound proofed than have a window."
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"I feel bad for filling out this survey so negatively but I just can't get over how horriable the hotel was. I have NEVER had such poor service. The room was unbelievable....the bathroom was clean but the rest of the room was ..well there arn't words to describe it. The floors looked like they hadn't been vaccummed ever, behind the dresser was a layer of dirt and old cigarette butts, dust everywhere, no to mention the room was incrediably small(which would be fine if I hadn't paid $120 for the night). I'm from Halifax and came up for the Dave Matthews concert and if it wern't for the excitement of that staying at that hotel would have ruined the trip. I firmly believe in praise when praise is deserved. When we talk about the trip to Toronto we laugh about the hotel and how disgusting it was....I'am sincerely sorry if this sounds harsh but for $120 I felt so ripped off!!"
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"It is what it is, because of location and size. It was a convenient location for me to stay, so that's why I chose it. I would have preferred a room with a view and jacuzzi or pool and bigger rooms. It is a small old hotel and that is what I expected for that neighborhood. It was clean, had good TV's with cable. The bed was good and service friendly. Breakfast was just OK, but the restaurant was Indian, so that's what I expected. Probably has better Indian food. Location is good if you are adventurous and want to get into the local ethnic culture, which is a good mix. Parking was not the best."
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Amenities
- High-speed Internet
- Restaurant
- Parking
- Pet Friendly
- 24 Hour Reception
- Air Conditioned
- Non-Smoking Rooms
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- Safe-Deposit Box
- Cable / Satellite TV
- Coffee / Tea Maker
- Hair Dryer
- TV
- Golf Course (nearby)
- Cycling
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- Lake
- Photocopier
- Desk
- Facsimile
- Internet Connection (wireless)
- Designated Smoking Area
- Express Check-In/Check-Out
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