Howard Johnson Inn & Suites - Toronto EastHoward Johnson Inn & Suites - Toronto EastHoward Johnson Inn & Suites - Toronto EastHoward Johnson Inn & Suites - Toronto EastHoward Johnson Inn & Suites - Toronto EastHoward Johnson Inn & Suites - Toronto EastHoward Johnson Inn & Suites - Toronto East

Howard Johnson Inn & Suites - Toronto East

4.7 | Poor

Two minutes from the 401 with reasonable rates, according to guests

Pros
  • Free Wi-Fi, free continental breakfast, free parking
  • Courteous, helpful staff, according to guests
  • Affordable price point, according to guests
  • Guests liked this hotel's proximity to the 401
Cons
  • Dirty rooms and common areas, according to guests
  • Aging decor in need of updates, according to guests
  • Some guests were bothered by moldy smells in their rooms
jump to full editor's analysis (below)
Freebies
Free Wi-fi
Free Breakfast
Free Parking
Rates & Availability
Editor's Analysis
Updated Nov 5, 2012
Overview
Located a 2-minute drive from the 401 and a 24-minute drive from downtown Toronto, this hotel appeals to travellers who want to have quick, easy access to the highway and who want to stay outside of the downtown Toronto area.

All of the 191 rooms at this hotel have free Wi-Fi, a microwave, a mini-fridge, a coffeemaker, a hair dryer and an iron and ironing board. Guests have the choice between standard rooms (king, queen or double beds) or more spacious suites (king, queen or double beds and a jacuzzi). Pets are allowed for $15/night.

Guests can dine on site at China Buffet King, serving lunch and dinner daily. Guests are also offered a complimentary continental breakfast daily. There are a number of restaurants located within a 5-minute drive. On-site amenities include free parking, an indoor pool and a hot tub.

This hotel is about a 5-minute drive outside of the Scarborough city centre. Mall shopping is available at the Scarborough Town Centre, a 7-minute drive away. The Ontario Science Centre is a 12-minute drive away, while the Toronto Zoo is a 17-minute drive away. Guests should plan for a 26-minute drive to travel the 29 km between the hotel and Pearson International Airport (YYZ). (All distances and travel time estimates: Google Maps)

Confirmed with a front desk agent: Wi-Fi, parking, breakfast and pet policy (call date: November 1, 2012).
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The Good
While many of the reviews used for this analysis were negative, there were some positive comments among them. Guests were pleased with the reasonable room rates and this hotel's location.

Price point was a draw for guests, many of whom felt that the room rate was affordable.

Guests liked this hotel's proximity to the 401 (a 2-minute drive), and said that it was easy to find.

Guests received good service from staff at this hotel, who were described as friendly and helpful.

Some guests said that the hotel was quiet and peaceful.

There were some peripheral comments from guests who appreciated having a fridge and a microwave in their rooms.
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The Bad
A good portion of the reviews used for this analysis were negative, and guests were particularly critical about aging decor and a lack of detailed cleaning.

This hotel was aging and in need of updating throughout. Worn carpets, dated furniture and cigarette holes in the bedding were mentioned specifically.

There was a lack of detailed cleaning in the rooms and in the common areas, according to a number of guests. Rusty bathtubs, dirty tiles and stained sinks were mentioned specifically.

Several guests commented that the pool area and the hot tub were dirty as well.

A number of guests also complained about moldy odours coming from their rooms.

There were some additional comments about slow and spotty Wi-Fi connections.
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Show Sources
Sources
TripAdvisor.com guest reviewers ranked this hotel #9 out of 11 Scarborough hotels, based on 117 reviews.

Booking.com guest reviewers rated this hotel 6 out of 10, or "pleasant", based on 110 reviews.

Hotels.com guest reviewers rated this hotel 2.7 out of 5, or "fair", based on 81 reviews.

Confirmed with a front desk agent: Wi-Fi, parking, breakfast and pet policy (call date: November 1, 2012).
Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.
Guest Reviews
4.7
Poor

Rated 4.7/10 based on 244 reviews

Ranked #138 out of 141 hotels in Toronto


5 out of 10 | Verified Guest stayed May 14, 2013

"Noisy"

"Stayed there for one night and was keep up most of the night with a baby crying and some lady parting, yelling and screaming until 5am in the morning. Check in was pleasant!"

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6 out of 10 | Gardy stayed May 12, 2013

"Overall view of the rooms"

"The location was good easy bus access to the malls, but the accommodation weren't so great was no hot water for a while and needed that fix, there was hazard regarding sharp broken wood on table edges, room phone wasn't working , also breakfast wasn't that good was plain and tasteless , the bed wasn't bad at all was pretty comfortable and the staff were great."

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8 out of 10 | Ian stayed March 16, 2011

"A good deal but nothing fancy"

"Front desk staff were very helpful. Hotel was undergoing renovations & upgrades which are not yet complete. Both indoor and outdoor pools, which is great. Complementary breakfast is minimal - just toast, bagels and cereal, no fruit, no cream cheese for the bagels. Parking right next to your door on lower floor is great. It does not seem to have an elevator."

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3 out of 10 | Tricard stayed June 08, 2006

"I made a reservation for Howard Johnson near the Union Station and finally we are Howard Johnson situated at Metropolitan Road (we must paid 48 dollars+48 dollars to go and come Union Station).,all of this for to be in an hotel not very clean and far away. I am not very glad."

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8 out of 10 | Crystal stayed May 29, 2006

"The place was comfortable and smelled fresh."

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2 out of 10 | Christopher stayed May 23, 2006

"Even though we booked this hotel about 2 months in advance as a non-smoking room, we were put in a smoking room. The hotel staff didn't care at all. The customer service was terrible. The hotel is miles away from anywhere interesting. The place looks like it needs gutting and starting again. All in all, probably the worst hotel I have ever stayed in. Avoid."

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3 out of 10 | Joseph stayed September 18, 2005

"Room was gungy and unclean (others were renovated it appears, ours was not). COuld not get additional pillows as they were (out of stock). Some nominal room amentities were missing and had to be sourced (i.e. coffee for coffee maker). Not a pleasent stay or experience."

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8 out of 10 | Verified Guest stayed September 17, 2005

"Guy named Mike at front desk very rude. Called him about parking to ensure car would not be towed away as the sign in that area read "park at owner's risk and car may be towed away". His response was as long as I did not park in the room I would be fine!! Unecessary rudeness to a guest who is paying your salary that needs to be addressed. This was the only thing that kinda affected my visit, otherwise everything else was great. Also, the response time of the front desk is terrible. Called them about 10 times before getting a response from a live person - kept cycling in their automated phone messages until rude Mike answered!! Have a good day."

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5 out of 10 | Brian stayed September 13, 2005

"Few small problems, but nothing major to be fair, except the hotel is a good hour by public transport from Toronto city centre. However, transport is almost right outside hotel and at time of review was only $2.50 into Toronto, which we couldn't complain at! Have it, Bri and Tom =D"

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2 out of 10 | Carla stayed February 27, 2005

"This hotel was dirty, ice machines didn't work, and the heater in the room didn't turn off, so that all night you're listening to a noisy motor."

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2 out of 10 | Sabrina stayed July 02, 2004

"Howard Johnson Hotel has a very poor management. The hotel does not have enough staff to assist customer's need. The room is old and has musty smell. Air condition does not work properly and create a loud noise. No elevator for second floor access. The hotel does not provide a proof or receipt for customer to claim the tax return from Canada customs. Their deluxe breakfast is not what the hotel claimed. For example, they have bagels, but does not have cream cheese. Over all, the experience was very uncompfortable. My family will never stay at this chain hotel in the future."

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Map Marker Howard Johnson Inn & Suites - Toronto East
22 Metropolitan Road, Toronto, ON