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Good value hotel in downtown Toronto with clean rooms, free hot breakfast and free Wi-Fi 

  • Free Wi-Fi, free breakfast
  • Numerous guests praised the hotel's downtown locale and proximity to the Eaton Centre
  • The hotel's free breakfast was enjoyed for its quality and variety
  • Several lodgers were pleased with their clean and well-maintained rooms
  • A few guests reported dated decor and spotty Wi-Fi
  • Parking costs $20 per day
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Free Wi-Fi
Free Breakfast
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Editor's Analysis
Updated Dec 29, 2014
Located a 2-minute drive from Toronto's city centre and about an 8-minute walk from Queen St. Subway Station, the Holiday Inn Express Toronto Downtown is suitable for travellers who prefer a pet-friendly and centrally located hotel with a free breakfast, free Wi-Fi and easy access to public transit.

Each of this smoke-free hotel's guest rooms offers free Wi-Fi, cable TV, a stereo, a coffeemaker, a hair dryer, an iron and ironing board and a desk. Rooms with a sitting area and a sofabed are also available, as are wheelchair-accessible rooms. Pets are permitted free of charge, however, owners are responsible for any cleaning costs incurred.

Hotel amenities include a business centre, guest laundry, a garden and a free breakfast. Parking is $20 per day. 

The Rogers Centre can be found about 4 minutes away by car, while the Eaton Centre offers shopping 9 minutes away on foot. The Hockey Hall of Fame is roughly a 2-minute drive from the hotel, and Toronto Pearson International Airport (YYZ) is a 22-minute drive away. (All travel time estimates: Google Maps)

Verified with a front desk agent: Free Wi-Fi, parking $20/day, pets stay free, wheelchair accessible. (Call Date: March 24, 2014)
The Good
The majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's location, breakfast, rooms and staff.

Many lodgers praised the hotel's location, describing it as safe and downtown, as well as close to public transit, the Eaton Centre, Dundas Square, Yonge St., shopping, restaurants, museums, St. Lawrence Market and the Hockey Hall of Fame. One patron noted, "It's very well sited for downtown, you can easily walk to the entertainment district, to St Lawrence Market and to most of downtown Toronto".

The hotel's free breakfast was complimented by numerous guests. They found it to be fresh, plentiful and "well above average", with lots of hot, cold and healthy choices.

Several reviewers were pleased with their accommodations at the hotel. They described their rooms as clean, quiet, spacious and well maintained, with great city views and comfortable beds.

The hotel's staff were the source of several compliments by travellers. They were characterized as friendly, helpful, efficient and accommodating. 
The Bad
While the majority of reviews consulted for this analysis were positive, there were a few complaints about the rooms.

Although the majority of lodgers were pleased with their clean and comfortable rooms, a few guests had complaints about their accommodations. They reported no in-room fridges, microwaves or safes, as well as slow and spotty Wi-Fi, dated decor and noisy air-conditioning units.

Show Sources
Sources guest reviews rated the hotel 4 out of 5 with a 95% recommendation rate from 644 reviews. guest reviews ranked the hotel #45 of 141 Toronto hotels with an average rating of 4 out of 5 from 555 reviews. guest reviews rated the hotel 7.9 out of 10 from 446 reviews.

The author called the hotel on March 24, 2014 to verify some information.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews

Rated 7.8/10 based on 1163 reviews

Ranked #66 out of 142 hotels in Toronto


9 out of 10 | Verified Guest stayed January 09, 2014

"Location location location"

"Great value in the heart of downtown Toronto. Steps to St. Michael's hospital, also St. Lawrence Mkt and EatonCentre and the Yonge St strip."


9 out of 10 | Claude stayed June 27, 2013

"Claude from Montreal"

"Very convenient location, just a little of business center ; Hotel is cleaned, comfortable and quiet; service is excellent and parking is easy to access."


7 out of 10 | Nikki stayed January 08, 2012

"not bad"

"I enjoyed my stay, was a decent hotel. Our only problem was the fact that when we wanted to have a shower the hot water was broken. Other than that I was fairly happy."


9 out of 10 | Fiona stayed August 24, 2011

"home away from home"

"My daughter was moving to Toronto from Vancouver and we used the Holiday Inn as our main resting spot while she found an apartment. They where very helpful while we were there. The full breakfast was delicious.It was close to downtown with reasonable restaurants near by."


1 out of 10 | Sandra stayed April 30, 2011

"Don't stay here!! Trust me"

"the hotel already cost $180 a night and they didnt have a pool, hot tub, fitness facility, or sauna. at $180 a night I would exspect more out of it. Also IMPORTANT we had to pay an extra $20 for parking a night which is just rediculous. The rooms are out dated with old TVs that are plopped into an akward cabinet that takes up way too much room and the rooms smelled old as if someone had gone out to value village and purchased the bedding there. I will never stay at a comfort inn (any chain at all) again"

show older reviews

8 out of 10 | Lindsay stayed July 24, 2006

"Unable to provide early check in. I know this is difficult sometimes but feel they could have tried a bit harder. Otherwise stay was quite good"


8 out of 10 | Tyler stayed June 25, 2006

"The toilet in our room overflowed"


7 out of 10 | Verified Guest stayed June 25, 2006

"there was no parking available at the hotel our first night,we had to wake in the morning early as to avoid a parking ticket on the street. the floor we weer on was extremely loud our last night... screaming, yelling voices and lots of swearing at 4 am in the morning for more than 30 minuites..very frustrating..."


8 out of 10 | Mark stayed June 21, 2006

"Parking not conveinient for large vehicles. Other parking you have to pay for."


8 out of 10 | Kenneth stayed June 07, 2006

"The Holiday Inn Express Downtown is in an excellent location, it has an attractive 'courtyard' outside the front entrance, the public areas are reasonably presentable, and there is internet access in the lobby (very important for occasional emergencies/laptop problems/old timers like me who still don't have wireless access). Breakfast is included in the price - as much 'continental' breakfast as you can eat - and the staff are very helpful. The rooms are probably the hotel's least attractive feature. Judging by my room they are quite small (by North American standards) and with rather drab cream/brown carpets and decorations. But you're in Toronto, for God's sake - how much time are you gonna spend in your hotel room?? Would I stay there again? Yes, definitely."


5 out of 10 | Mary jo stayed May 10, 2006

"My credit card was billed 11.40 for a long distance phone call that did was never connected..."


8 out of 10 | Bosse stayed March 08, 2006

"Too poor "Business Center" facilities. Just possible to watch Internet. Not possible to send documents. Did not even had MS Office. A miserable payment system for the "computer"."


8 out of 10 | David stayed February 26, 2006

"The room I stayed in didnt have a closet but it did have this enormous cabinet to put clothes in which the TV also sat in as well. I didnt care for it because I was barely able to get around it to get to the bed since the bed was placed right in front. There were also young people partying till all hours of the night. And at one point they knocked on my door for 5 minutes until I finally opened it at 2 am then they proceeded to invite me to their room for some marijuana smoking which I declined. I didnt complain to the desk but I have to say I wasnt pleased about it."


8 out of 10 | Patrick j stayed November 22, 2005

"A good very comfortable hotel a few minutes from the shops and the Eaton centre in downtown Toronto. Parking is at the hotel. The continetal breakfast was excellent."


8 out of 10 | Dawn stayed November 06, 2005

"The hotel itself, and the staff, were very good, the other guests however, were a nightmare. The second night of our stay a large group of young people registered at the hotel and spent the night partying in the hallways, runningg up and down the stairwells and talking loudly in the halls. I got very little sleep. The staff tried to contain the rowdy guests, but were outnumbered. I only wish the rowdies had tried to sleep in so I could have let my 5 year old run the hall at 7 a.m. to disturb their sleep - unfortunately, they arose at 6:40 a.m. and continued to make loud noises in the hallway. sigh."


6 out of 10 | Larry stayed November 05, 2005

"I was supposed to have a non-smoking room. The first room reaked of smoke, and the second still smelled of smoke but was not too bad. I would recommend it as being reasonable value, but I would also look elsewhere are this price level to see what the options are. L"


8 out of 10 | Eleonore stayed October 13, 2005

"Breakfast was included,but, set-up for breakfast was awful. Room much too small,queues much too long.Supplies were replenished very smartly,but,everything except trays was disposable,which is very enviornmentally unfriendly and as Europeans we were appalled at the 'disposable and plastic society'we encountered everywhere we went in Canada!)There were no maps of the city either in the foyer or in the room and no copy of 'Where in Toronto' available.Lack of a map puts one at great disadvantage when one arrives-especially as it was our first time in the city.A big black mark.Parking very expensive for hotel guests."


2 out of 10 | Verified Guest stayed September 30, 2005

"Rude service; very noisy (traffic). Spend the extra $50-100 on a real hotel."


8 out of 10 | Amy stayed September 04, 2005



3 out of 10 | Anneke stayed August 24, 2005

"The hotel building is old and needs a very acute update. The carpets feel sticky they are so dirty and the whole place sticks of old sweat aka people. I was thoroughly disappointed and thought is was a great big chunck of money for such a dark and dingy place. If I was planning to stay in Toronto longer than 1 day I would have gone and found myself a different hotel."


4 out of 10 | Annie stayed August 22, 2005

"The hotel was very good but I must say the service was very poor and I will not recommed for this hotel. The staff are very unpoliate and the house keep ladys (2 of them come to clean) were very indesent and they are very loud while they are working in my room. Frond desk staff are not at all help full. We had few laugage but they did not allow us use the storage area. However, the breakfast was good. I am totaly unhappy about my stay in Holiday Inn Express at 111 Lambord street, downtown."


5 out of 10 | Leonard stayed August 14, 2005

"The bath was dirty when we came (excuse my englis i am a french man), we found under the bed at the end of the four days we past there an empty bottle of water and some pink pop-corn (we dont eat pink pop-corn). When we call you, it was impossible for me to have an service in french and this h���tel change name since a lot of days, he is now an Holiday Inn express and you call it again Quality H���tel Downtown. It's not fun to find an h���tel when you dont have the good name."


7 out of 10 | Henk stayed July 12, 2005

"There were some restorations, so no room for breakfast. No problem, but the take-out breakfast was poor. Reception hardly noticed guests coming in (we think)."


7 out of 10 | Verified Guest stayed June 30, 2005

"The hotel was under construction when I stayed there yet accomadations were made for the customers. Overall it is a nice average hotel with great location."


4 out of 10 | Don stayed June 26, 2005

"Its being renovated so the lobby is a construction site, other than one person the staff was rather unfriendly & 2 out of 3 ice machines didn't work. The room itself was fine tho. Once the reno's are done i'm sure the price will go up, lets hope the staff attitude will as well."


4 out of 10 | Pierre stayed June 12, 2005

"Staff not very friendly. Customers were young and rowdy. Breakfast was poor. Room not particularly clean. At least, location is close to main attractions."


4 out of 10 | Verified Guest stayed May 29, 2005

"The staff is really slow, unfriendly and non-chalant."


5 out of 10 | Grace stayed May 13, 2005

"The room was very musty smelling. We had to open the unscreened window every time we came in, and close it when we went out because of the lack of screens. The rug needed a good cleaning, or to be replaced. The bed and bathroom was clean, so all was not lost! The continental breakfast was excellent and available in a lovely, bright room. The attendant with the maps in the lobby was excellent and very informative. Thankyou."


8 out of 10 | Eric stayed April 23, 2005

"Overall good value, Breakfast room could benefit from being a little roomier and also offer a variety of cold meats as well as the usual bagels and toast. The only irritant during my stay was to have to request more teabags milk and coffee each day - why don't they put out enough without being asked all the time, perhaps based on the first days consumption! On the same subject why doesn't any Canadian Hotel provide complimentary sachets of drinking chocolate with the room tray?"


5 out of 10 | Verified Guest stayed April 21, 2005

"The room was hot and stuffy with no way to control the temperature. The floor was very noisy very late into the night."


4 out of 10 | Verified Guest stayed December 01, 2004

"Optional $$$ High speed Internet connection not stable enough to allows any activity on secure business network"


2 out of 10 | Laith stayed November 25, 2004

"Room carpet was dirty, and did not trust to walk barefoot. Small bath towels (not sure why). Bed mattres was sagged. Noise level was pretty high (3rd floor). Room heater was loud even at low settings, the unit has reached its lifetime and needs to be replaced. Information personnel was good and friendly. Front desk person (when checked-in after midnight) needs training on customer service and politness. Breakfast area is small and crowded, breakfast was not appealing due to setup (I would expect this if I was in Japan, but not in USA)."


2 out of 10 | Verified Guest stayed October 18, 2004

"The smell when we walked into the room was so disgusted. No ventilation. The bed sheet was stained. On top of everything, the staffs were extremely unfriendly."


6 out of 10 | Diana stayed October 10, 2004

"Staff approach to customers could use a little tweaking - slow and not over-friendly. Bathroom and room were generally clean but I wasn't overly convinced the bed had been made up with fresh sheets."


8 out of 10 | Edith stayed September 12, 2004

"the breakfast room is too small for all the guests."


5 out of 10 | Henry stayed August 29, 2004

"Staff, although efficient, showed little enthusiasm. The manager was very nice, and the concierge, when he was on duty, was helpful. The rooms were neat, but there was no control over air circulation. The request for a wake up call was efficiently accepted, as well as the request for additional towels. All in all, not a bad experience, but just not an exhilerating one."


10 out of 10 | James stayed July 23, 2004

"Staff at the hotel were excellent and coped well with the busy breakfast time! Staff on front desk in particular were very helpful and Colin the concierge mapped out our days activities for us...down to the detail of where to get the best ice cream!"


8 out of 10 | Lefki stayed December 27, 2003

"Good location near downtown Toronto."


4 out of 10 | Verified Guest stayed November 02, 2003

"Very disappointed no bar and no room service. Arrived late and would have liked a drink with a meal in hotel. Also didn't get to park in car park, had to park over the road and car was damaged by someone running a coin along whole of one side."

Map Marker Holiday Inn Express Toronto Downtown
111 Lombard Street, Toronto, ON