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Guest Reviews
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6.8
Fair
#60 out of 72
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Guest Rating Explained
Rating: 6.8 / 10
| Hotel Rating Breakdown |
| Amenities: |
6.5 |
| Cleanliness: |
6.7 |
| Location: |
7.9 |
| Comfort: |
6.8 |
| Service: |
6.8 |
| Value: |
6.5 |
Details
No. of guest ratings: 50
Guest Recommended: Yes
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Popularity Ranking Explained
Rating: #60 out of 72 hotels in Toronto ranked by guests.
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Anonymous guest from Orleans, ON CA stayed on June 25, 2006
"there was no parking available at the hotel our first night,we had to wake in the morning early as to avoid a parking ticket on the street.
the floor we weer on was extremely loud our last night... screaming, yelling voices and lots of swearing at 4 am in the morning for more than 30 minuites..very frustrating..."
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Mark from Middletown, PA US stayed on June 21, 2006
"Parking not conveinient for large vehicles. Other parking you have to pay for."
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Kenneth from Solihull, GB stayed on June 07, 2006
"The Holiday Inn Express Downtown is in an excellent location, it has an attractive 'courtyard' outside the front entrance, the public areas are reasonably presentable, and there is internet access in the lobby (very important for occasional emergencies/laptop problems/old timers like me who still don't have wireless access). Breakfast is included in the price - as much 'continental' breakfast as you can eat - and the staff are very helpful.
The rooms are probably the hotel's least attractive feature. Judging by my room they are quite small (by North American standards) and with rather drab cream/brown carpets and decorations. But you're in Toronto, for God's sake - how much time are you gonna spend in your hotel room??
Would I stay there again? Yes, definitely."
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Mary jo from Newfield, NY US stayed on May 10, 2006
"My credit card was billed 11.40 for a long distance phone call that did was never connected..."
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Bosse from Se-93070 Mala, SE stayed on March 08, 2006
"Too poor "Business Center" facilities. Just possible to watch Internet. Not possible to send documents. Did not even had MS Office. A miserable payment system for the "computer"."
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David from Port Huron, MI US stayed on February 26, 2006
"The room I stayed in didnt have a closet but it did have this enormous cabinet to put clothes in which the TV also sat in as well. I didnt care for it because I was barely able to get around it to get to the bed since the bed was placed right in front. There were also young people partying till all hours of the night. And at one point they knocked on my door for 5 minutes until I finally opened it at 2 am then they proceeded to invite me to their room for some marijuana smoking which I declined. I didnt complain to the desk but I have to say I wasnt pleased about it."
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Patrick j from Kitchener, ON CA stayed on November 22, 2005
"A good very comfortable hotel a few minutes from the shops and the Eaton centre in downtown Toronto. Parking is at the hotel. The continetal breakfast was excellent."
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Dawn from Flint, MI US stayed on November 06, 2005
"The hotel itself, and the staff, were very good, the other guests however, were a nightmare. The second night of our stay a large group of young people registered at the hotel and spent the night partying in the hallways, runningg up and down the stairwells and talking loudly in the halls. I got very little sleep. The staff tried to contain the rowdy guests, but were outnumbered. I only wish the rowdies had tried to sleep in so I could have let my 5 year old run the hall at 7 a.m. to disturb their sleep - unfortunately, they arose at 6:40 a.m. and continued to make loud noises in the hallway. sigh."
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Larry from Seattle, WA US stayed on November 05, 2005
"I was supposed to have a non-smoking room. The first room reaked of smoke, and the second still smelled of smoke but was not too bad.
I would recommend it as being reasonable value, but I would also look elsewhere are this price level to see what the options are.
L"
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Eleonore from Cork, IE stayed on October 13, 2005
"Breakfast was included,but, set-up for breakfast was awful. Room much too small,queues much too long.Supplies were replenished very smartly,but,everything except trays was disposable,which is very enviornmentally unfriendly and as Europeans we were appalled at the 'disposable and plastic society'we encountered everywhere we went in Canada!)There were no maps of the city either in the foyer or in the room and no copy of 'Where in Toronto' available.Lack of a map puts one at great disadvantage when one arrives-especially as it was our first time in the city.A big black mark.Parking very expensive for hotel guests."
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Anonymous guest from Rochester, NY US stayed on September 30, 2005
"Rude service; very noisy (traffic). Spend the extra $50-100 on a real hotel."
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Amy from Ottawa, ON CA stayed on September 04, 2005
"THE HOTEL NAME HAS CHANGED TO THE HOLIDAY INN EXPRESS, IT WAS TRICKY TO FIND BECAUSE WE WERE NOT AWARE OF THE CHANGE. AND OUR COFFEE MAKER WAS BROKEN, OTHER THAN THAT, IT WAS GOOD!"
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Anneke from Eindhoven, NL stayed on August 24, 2005
"The hotel building is old and needs a very acute update. The carpets feel sticky they are so dirty and the whole place sticks of old sweat aka people. I was thoroughly disappointed and thought is was a great big chunck of money for such a dark and dingy place. If I was planning to stay in Toronto longer than 1 day I would have gone and found myself a different hotel."
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Annie from Salmiya, KW stayed on August 22, 2005
"The hotel was very good but I must say the service was very poor and I will not recommed for this hotel. The staff are very unpoliate and the house keep ladys (2 of them come to clean) were very indesent and they are very loud while they are working in my room. Frond desk staff are not at all help full. We had few laugage but they did not allow us use the storage area. However, the breakfast was good.
I am totaly unhappy about my stay in Holiday Inn Express at 111 Lambord street, downtown."
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Leonard from Arntfield, PQ CA stayed on August 14, 2005
"The bath was dirty when we came (excuse my englis i am a french man), we found under the bed at the end of the four days we past there an empty bottle of water and some pink pop-corn (we dont eat pink pop-corn). When we call you, it was impossible for me to have an service in french and this htel change name since a lot of days, he is now an Holiday Inn express and you call it again Quality Htel Downtown. It's not fun to find an htel when you dont have the good name."
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Henk from Enschede, NL stayed on July 12, 2005
"There were some restorations, so no room for breakfast. No problem, but the take-out breakfast was poor.
Reception hardly noticed guests coming in (we think)."
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Anonymous guest from Pharr, TX US stayed on June 30, 2005
"The hotel was under construction when I stayed there yet accomadations were made for the customers. Overall it is a nice average hotel with great location."
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Don from London, ON CA stayed on June 26, 2005
"Its being renovated so the lobby is a construction site, other than one person the staff was rather unfriendly & 2 out of 3 ice machines didn't work. The room itself was fine tho. Once the reno's are done i'm sure the price will go up, lets hope the staff attitude will as well."
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Pierre from Longueuil, PQ CA stayed on June 12, 2005
"Staff not very friendly. Customers were young and rowdy.
Breakfast was poor. Room not particularly clean. At least, location is close to main attractions."
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Anonymous guest from Oakville, ON CA stayed on May 29, 2005
"The staff is really slow, unfriendly and non-chalant."
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Grace from Verona, ON CA stayed on May 13, 2005
"The room was very musty smelling. We had to open the unscreened window every time we came in, and close it when we went out because of the lack of screens. The rug needed a good cleaning, or to be replaced. The bed and bathroom was clean, so all was not lost! The continental breakfast was excellent and available in a lovely, bright room. The attendant with the maps in the lobby was excellent and very informative. Thankyou."
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Eric from Lilleshall Shrop, GB stayed on April 23, 2005
"Overall good value, Breakfast room could benefit from being a little roomier and also offer a variety of cold meats as well as the usual bagels and toast.
The only irritant during my stay was to have to request more teabags milk and coffee each day - why don't they put out enough without
being asked all the time, perhaps based on the first days consumption!
On the same subject why doesn't any Canadian Hotel provide complimentary sachets of drinking chocolate with the room tray?"
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Anonymous guest from Brainerd, MN US stayed on April 21, 2005
"The room was hot and stuffy with no way to control the temperature. The floor was very noisy very late into the night."
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Anonymous guest from Brossard, ON CA stayed on December 01, 2004
"It is unbarable for a reservation system meant for canadian hotels to establish rates in US dollars!
Optional $$$ High speed Internet connection not stable enough to allows any activity on secure business network"
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Laith from Livonia, MI US stayed on November 25, 2004
"Room carpet was dirty, and did not trust to walk barefoot. Small bath towels (not sure why). Bed mattres was sagged. Noise level was pretty high (3rd floor). Room heater was loud even at low settings, the unit has reached its lifetime and needs to be replaced. Information personnel was good and friendly. Front desk person (when checked-in after midnight) needs training on customer service and politness. Breakfast area is small and crowded, breakfast was not appealing due to setup (I would expect this if I was in Japan, but not in USA)"
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Anonymous guest from Smyrna, GA US stayed on October 18, 2004
"The smell when we walked into the room was so disgusted. No ventilation. The bed sheet was stained. On top of everything, the staffs were extremely unfriendly."
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Diana from Regina, SK CA stayed on October 10, 2004
"Staff approach to customers could use a little tweaking - slow and not over-friendly. Bathroom and room were generally clean but I wasn't overly convinced the bed had been made up with fresh sheets."
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Edith from Rishon-le-zion, IL stayed on September 12, 2004
"the breakfast room is too small for all the guests."
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Henry from Duxbury, MA US stayed on August 29, 2004
"Staff, although efficient, showed little enthusiasm. The manager was very nice, and the concierge, when he was on duty, was helpful. The rooms were neat, but there was no control over air circulation. The request for a wake up call was efficiently accepted, as well as the request for additional towels. All in all, not a bad experience, but just not an exhilerating one."
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James from Monifeth Dundee, WY stayed on July 23, 2004
"Staff at the Quality Hotel were excellent and coped well with the busy breakfast time! Staff on front desk in particular were very helpful and Colin the concierge mapped out our days activities for us...down to the detail of where to get the best ice cream!"
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Lefki from Columbus, OH US stayed on December 27, 2003
"Good location near downtown Toronto."
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Anonymous guest from Richmond, GB stayed on November 02, 2003
"Very disappointed no bar and no room service. Arrived late and would have liked a drink with a meal in hotel. Also didnt get to park in car park, had to park over the road and car was damaged by somone running a coin along whole of one side."
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Overview & Amenities
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Holiday Inn Express Toronto Downtown is a great location for business and/or leisure travel. It is located in downtown, just three blocks from the Eaton Centre mall and Saint Lawrence Market, across the street from Saint James Cathedral, and approximately 16 miles from Pearson International Airport.
This location is a mile or less from the financial district, Air Canada Centre, Hockey Hall of Fame, Union Station, Lake Ontario, Queen's Park, and cultural attractions at the Hummingbird Centre.
This hotel is also less than two miles from Metro Toronto Convention Centre, CN Tower, Ontario Place, and many more shops and restaurants. If sightseeing is on your agenda, you will find the Holiday Inn Express within walking distance to most attractions. Tours may also be arranged at the hotel. Outlying districts are easily reached by rail or subway--both located only steps from the hotel.
Hotel amenities include the free wireless Internet access, free Express Start Breakfast Bar, free newspapers, and free local calls. Pets are also welcomed free of charge but must be supervised at all times. The hotel also offers dry cleaning, self-service laundry facilities, and limited indoor parking.
Policies
Guarantee:
Cancel:
Check-In: 1500
Check-Out: 1100
Services Description
On-site facilities -
general facilities -
dataport elevators
handicap facilities ice/vending machines
laundromat newsstand
non-smoking rooms
wheelchair accessible elevators
chargeable facilities -
business center
parking facilities -
disabled parking 1ada parking space
garage parking
public area facilities -
wireless hsia complimentary
additional onsite facilities -
limited parking and maximum vehicle height is 6.1 ft.
free daily news paper are provided. we offer free
wireless hi speed in all rooms including lobby and
breakfast area. if you did not bring your laptop we
also have an internet kiosk in the lobby area which
does have a small user fee.
off-site facilities -
general facilities -
ballroom bank
banquet facility bar
barber/beauty shop coffee shop
conference room convenience store
disco gift shop
golf course lounge
meeting room newsstand
night club pharmacy
restaurant spa
train access
chargeable facilities -
business center
health club
parking facilities -
truck/rv parking
meeting and convention facilities -
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Attraction Info
Dining Info
Recreation Info
Off-site recreations -
amusement park baseball
basketball billiards/snooker
bowling cardio vascular exercise
children s activities dancing
exercising fine dining
fishing football
golfing hiking
ice skating jogging
museum/gallery viewing night clubs
sailing/boating shopping
sightseeing tours sports events
universal gym
Room Type Descriptions
Pay per view
Room amenities for all rooms -
room amenities -
120 ac / 120 dc / air conditioning / am/fm alarm clock
/ bath tub / cable/satellite tv / clothes press /
coffee/tea maker / color tv / desk / direct dial
telephone / free newspaper / hairdryer / in-room movies
/ iron/ironing board / meal included breakfast / radio
/ remote control tv / shower / sleeper couch/sofabed /
smoke detector / telephone / television
technology -
dataport / high speed internet access / voice mail
Room amenities for handicap rooms -
bathtub seat / rails in bathroom / raised toilet with
grab bars / safety bar in shower / wheelchair accessible
max occupancy - 4
max nbr of rollaways - 0
Owc -
max occupancy - 3
max nbr of rollaways - 0
room description -
1 queen bed with single pullout couch handheld shower
grab bars lower view port lower light switch tub
seat raised toilet seat free high speed work desk
hair dryer coffeemaker pay per view cable express
start breakfast bar complimentary for all guests
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Booking Information
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The hotel you have selected -- Holiday Inn Express Downtown -- may be able to be booked: 1) online using Canadian Hotel Guide.com's instantaneous and 100% secure online reservation system; and/or 2) by telephone using the hotel reservation telephone number provided above.
1) Online: When you make your booking online, your hotel reservation is transmitted to the Holiday Inn Express Downtown through a 100% secure Internet connection that protects your personal and credit card information. Once submitted, your hotel reservation will be confirmed within 60 seconds and sent to the Holiday Inn Express Downtown computer reservation system in Toronto, Ontario.
2) Telephone: 1-800-359-6279. Speak to a live customer service agent 24 hours a day, 7 days a week.
Within moments after your hotel reservation is made, you will receive a duplicate confirmation by email for your records that confirms and guarantees the reservation with all the details you may need for your stay, including the phone number and address of the Holiday Inn Express Downtown. For your comfort and peace of mind, you may even.
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