OverviewThe Hilton Toronto is located on the south side of Richmond Street West between University Avenue and York Street in Toronto, Ontario.
Facilities at the non-pet friendly hotel include self parking ($36/day), valet parking ($40/day), laundry facilities, and 21 meeting rooms. Leisure facilities include a restaurant (breakfast extra), fitness facilities, an indoor pool, and an outdoor pool. The hotel is PATH accessible, meaning that guests of the hotel do not necessarily have to walk outside in order to reach destinations near the hotel.
There are 600 guest rooms at the 32-story hotel and those include a wide variety of suites. All rooms with the exception of six are non-smoking rooms and each room at the hotel features a workstation. In-room wireless Internet is available at a rate of $14.95 per day (free Internet in lobby) and local calls are charged at a rate of $1.20 for calls 20 minutes or less.
Other room amenities include air conditioning, coffee makers, hair dryers, and ironing equipment. There are refrigerators and microwaves at the hotel however they are only available on request (extra charge applies).
The hotel is about 170m from Osgoode Station (TTC), Toronto's Union Station is 800m south of the hotel (TTC, GO and VIA), and tourist attractions such as the CN Tower, Rogers Centre and Air Canada Centre are all within 2km (walking distances - Google Maps).
Check in time at this hotel is at 3pm while check out time is at noon.
Verified with a Front Desk Agent: local calls cost $1.20 for 20 minutes or less, only six smoking rooms at the hotel, and free Internet in lobby only.
The GoodGuests that stayed at the Hilton Toronto were typically quite happy with the hotel. The location of the property and the price/value of the room rates all received several compliments.
The location of the hotel was well-liked mainly because it was situated in downtown Toronto. Guests often mentioned that restaurants were nearby and some guests indicated that they liked having access to the PATH (an extensive indoor walk-way in downtown Toronto). The Air Canada Centre, the CN Tower, and the Eaton's Centre were all described as being "within walking distance" of the hotel.
Guests that commented on the value they received were typically happy. The rates were called "reasonable" or "affordable" and one guest, for example, said the room he/she stayed in "was a lot better" than that of the hotel's competitors.
Some guests commented on the elevator at the hotel which offered "scenic" views of the city, views that one guest called "panoramic." Many guests stressed that the staff were accommodating as multiple guests called the employees "very friendly" or "very helpful." Lastly, several guests thought that the hotel was clean and comfortable.
The Bad
Guests that did not like this hotel were in the minority however there were a few common areas that guests who were not entirely satisfied complained about.
The rooms at the hotel were well-liked in general but a few guests mentioned that their units didn't have fridges. Also guests did not like that in-room services cost extra such as local calls and Internet access. One guest, for example, said that the Internet charge was "hefty" and multiple other guests felt the same way.
When it came to extra charges some guests were also upset that parking was not free. It was called "extremely expensive" by one guest while another guest recommended finding public parking as an alternative.
Noise was a fairly common problem at the hotel as many patrons complained about other guests or thin walls.
Expedia.ca guest ratings averaged to 4.3 points out of 5 and the site had 173 reviews.
Booking.com guest ratings averaged to 8.5 points out of 10 and the site had 96 reviews.
Priceline.com guest ratings averaged to 8.6 points out of 10 and the hotel ranked 10 of 81 properties.
Verified with a Front Desk Agent: local calls cost $1.20 for 20 minutes or less, only six smoking rooms at the hotel, and free Internet in lobby only.
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Analyzed by Shane L.
With ample personal travel experience and years of professional hotel work experience, Shane is prepared and determined to help travelers find what they want when booking Canadian hotels.
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