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Hilton Toronto

Hilton Toronto is a 4 star hotel in Toronto, Ontario, Canada 145 Richmond Street West, Toronto, ON, Canada
Estimated Price
$227
CAD
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Guest Reviews
Amenities
Booking Information

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Other Hotels
in Toronto by Hilton
Hilton Garden Inn Toronto Downtown (1.0 km)

Central and convenient location with clean, comfortable rooms, indoor and outdoor pools

Pros 
  • The hotel's staff were complimented for their professional and attentive service
  • Several travellers enjoyed their clean and spacious rooms
  • Many guests praised the hotel's central location close to all downtown amenities
  • Several guests enjoyed meals prepared by the hotel
Cons 
  • A few guests complained about the added Wi-Fi and parking fees
  • Noise transfer was mentioned by a few lodgers

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Editor's Analysis
Updated on Jun 30, 2014
Overview
Located about a n 8-minute walk from Toronto's city centre and a 3-minute walk from Osgoode Subway Station, Hilton Toronto is geared towards business or vacation travellers who prefer a hotel with meeting/banquet space, indoor and outdoor pools and easy access to public transit.

Each of this smoke-free hotel's air-conditioned guest rooms comes equipped with cable TV, a coffeemaker, an iron and ironing board and a hair dryer. Microwaves are available for $20 per day. Rooms with a mini-fridge and a kitchenette are also available, as are wheelchair-accessible rooms. In-room Wi-Fi is $14.95 per day. 

On-site amenities include indoor and outdoor pools, a sauna, a 24-hour fitness centre, 24,000 square feet of meeting/banquet space, a 24-hour business centre, laundry services and on-site dining at Tundra, which serves breakfast, lunch, dinner and 24-hour room service daily. Self-parking is available at a public lot nearby, while valet parking is an additional $40 per day. Pets are not permitted. 

Toronto Eaton Centre is roughly an 8-minute walk away, while the Air Canada Centre can be found 5 minutes away by car. Metro Toronto Convention Centre is about a 3-minute drive from the hotel and Toronto Pearson International Airport (YYZ) is a 30-minute drive away. (All travel time estimates: Google Maps)

All property details verified by a front desk agent, May 30, 2014
The Good
The majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's location, staff and rooms.

Numerous guests praised the hotel's location. They described it as central and downtown, as well as close the Rogers Centre, public transit, the Four Seasons Centre, city hall, shopping, restaurants, hospitals, the Eaton Centre, Yonge St. and attractions.

Many lodgers were pleased with the level of customer service they received during their stay. They characterized the staff as efficient at check in, helpful, friendly, professional and attentive.

The hotel's accommodations were enjoyed by several reviewers. They found their rooms to be modern, spacious, clean and well maintained, with great city views and comfortable beds and linens. 

The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about the added costs and noise transfer.

A few guests complained about the added costs they incurred during their stay. They found the added parking and Wi-Fi fees to be expensive and felt the restaurant and bar were overpriced.

Noise disturbances were mentioned by a few lodgers. They complained of traffic noise, loud guests in the hallways and noise transfer in rooms near the elevators and ice machines.

TripAdvisor.com guest reviews ranked the hotel #32 of 142 Toronto hotels with an average rating of 4 out of 5 from 1,456 reviews.

Expedia.ca guest reviews rated the hotel 4.3 out of 5 with a 93% recommendation rate from 1,416 reviews.

Booking.com guest reviews rated the hotel 8.3 out of 10 from 401 reviews.

The author corresponded with the hotel on May 30, 2014 to verify some information.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.


Guest Reviews
8.1
Very Good

#46 out of 141
Guest Rating Explained
Rating: 8.1 / 10 Details

No. of guest reviews: 1451
Guest Recommended: Yes
Guest Ranking Explained

Hilton Toronto is #46 out of 141 hotels in Toronto ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Positive
Lisa from Woodstock, ON CA rated Hilton Toronto 6 out of 10 on August 19, 2013 Verified Guest Hotel Review
Hotel review by guest is Positive
Keith from Bracebridge, ON CA rated Hilton Toronto 9 out of 10 on November 26, 2011 Verified Guest Hotel Review

"good chioce for location and service"
"excellent overall!"
Hotel review by guest is Positive
Michael from Orland Park, IL US rated Hilton Toronto 9 out of 10 on October 31, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Christophe from Rennes, FR rated Hilton Toronto 6 out of 10 on July 16, 2011 Verified Guest Hotel Review

"Great location"
"Great location for a week end in Toronto. Nice view from the room to the cn tower. Service not as good as expected."
Hotel review by guest is Positive
Verified Guest from North Bay, ON CA rated Hilton Toronto 8 out of 10 on March 28, 2011 Verified Guest Hotel Review

"really dusty behind tv stand"
Show older reviews
Hotel review by guest is Positive
Verified Guest from Etobicoke, ON CA rated Hilton Toronto 10 out of 10 on December 21, 2009 Verified Guest Hotel Review

"I had a GREAT time at the HILTON!"
Hotel review by guest is Positive
Karen from Picton, ON CA rated Hilton Toronto 8 out of 10 on December 20, 2009 Verified Guest Hotel Review
Hotel review by guest is Negative
Andy from Whitby, ON CA rated Hilton Toronto 4 out of 10 on November 15, 2009 Verified Guest Hotel Review

"Our room was not very clean but we did not complain, so that is our problem. The bathroom look liked it had not been cleaned. The noise form the eleveator was very loud all night long and we were across the hall in 1601. You could hear the elevator riding the rails all night long."
Hotel review by guest is Positive
Jo su from Roanoke, VA US rated Hilton Toronto 9 out of 10 on August 11, 2009 Verified Guest Hotel Review

"The room was very accommodating and loved how the bathroom has the shower with the adjustable head and the overhead fixture. The only thing needed was a refrigerator and the room looked like it had space for one but was removed, not sure why because we are staying at the Hilton Garden Inn in Niagara on the Lake and they have one in our room, bathroom doesnt have the nice shower as in Toronto and our wireless connection isnt working in our room for some reason - connection for ethernet cable is damaged but but all the same very accommodating. Definitely enjoying our stay while in Niagara and when we were in Toronto."
Hotel review by guest is Positive
Verified Guest from Gaborone, BW rated Hilton Toronto 9 out of 10 on August 19, 2006 Verified Guest Hotel Review
Hotel review by guest is Negative
Verified Guest from Ashtabula, OH US rated Hilton Toronto 3 out of 10 on April 17, 2006 Verified Guest Hotel Review

"DO NOT STAY HERE!!!"
Hotel review by guest is Positive
Samir from Montreal, QC CA rated Hilton Toronto 9 out of 10 on September 18, 2005 Verified Guest Hotel Review

"one of my favorite place to stay in toronto , great restaurant"
Hotel review by guest is Positive
George b. from Alfred, NY US rated Hilton Toronto 9 out of 10 on September 18, 2005 Verified Guest Hotel Review

"I would prefer that this hotel have ice machines on each floor. I was on the 6th floor and had to go to the 7th three or four times for ice. The staff is excellent and the breakfast and service were first rate in the dining room. The location is perfect for the baseball games and the waterfront. Some of the rooms have great views, which are worth the extra charge."
Hotel review by guest is Positive
Alan from Georgetown, ON CA rated Hilton Toronto 8 out of 10 on July 31, 2005 Verified Guest Hotel Review

"The hotel is very close to the downtown attractions such as Lakefront, CN Tower, and the Eaton's Centre(shopping). We enjoyed out stay."
Hotel review by guest is Positive
Katherine from Ithaca, NY US rated Hilton Toronto 9 out of 10 on October 24, 2003 Verified Guest Hotel Review


Amenities

  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Pet Friendly
  • Concierge
  • Tour Desk
  • Massage / Beauty Centre
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Babysitting / Child Services
  • Air Conditioned
  • Non-Smoking Rooms
  • Banquet Facilities
  • Conference Room(s)
  • Currency Exchange
  • Multilingual Staff
  • Safe-Deposit Box
  • Sauna
  • Security Guard
  • News Stand
  • ATM / Cash Machine
  • Mini Bar
  • Cable / Satellite TV
  • Secretarial Service
  • In Room Movies
  • Wake-up Service
  • Meeting Rooms
  • Coffee / Tea Maker
  • Hair Dryer
  • Complimentary Toiletries
  • TV
  • Laundry service
  • Shops
  • Photocopier
  • Ballroom
  • Video Conferencing
  • Salon
  • Jacuzzi
  • Beauty Salon
  • Shower
  • En suite
  • Private Bathroom
  • Coffee Shop/Cafeteria
  • Executive Floor
  • Luggage Storage
  • Shops in Hotel
  • Souvenirs/Gift Shop
  • Vending Machines
  • Express Check-In/Check-Out
  • Self Laundry

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Other hotel options in Toronto:
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8.4 Very Good
InterContinental Centre Hotel Toronto
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8.2 Very Good
Stay Inn Airport South Toronto
C$97
Sometimes Less Expensive
7.8 Good
Pantages Suites Hotel and Spa
C$225


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Customer Service: 1-800-359-6279 from the USA and Canada (International Callers: Dial Toll Free 00-800-8607138 or +1 210-507-5997 and mention "Promo Code 5072"). Hotel Reservations Center and Customer Service Hours: Open 24 Hours a Day, 7 Days a Week.

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