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Central and convenient location with clean, comfortable rooms, indoor and outdoor pools

Pros
  • The hotel's staff were complimented for their professional and attentive service
  • Several travellers enjoyed their clean and spacious rooms
  • Many guests praised the hotel's central location close to all downtown amenities
  • Several guests enjoyed meals prepared by the hotel
Cons
  • A few guests complained about the added Wi-Fi and parking fees
  • Noise transfer was mentioned by a few lodgers
jump to full editor's analysis (below)
Rates & Availability
Editor's Analysis
Updated Jul 17, 2014
Overview
Located about a n 8-minute walk from Toronto's city centre and a 3-minute walk from Osgoode Subway Station, Hilton Toronto is geared towards business or vacation travellers who prefer a hotel with meeting/banquet space, indoor and outdoor pools and easy access to public transit.

Each of this smoke-free hotel's air-conditioned guest rooms comes equipped with cable TV, a coffeemaker, an iron and ironing board and a hair dryer. Microwaves are available for $20 per day. Rooms with a mini-fridge and a kitchenette are also available, as are wheelchair-accessible rooms. In-room Wi-Fi is $14.95 per day. 

On-site amenities include indoor and outdoor pools, a sauna, a 24-hour fitness centre, 24,000 square feet of meeting/banquet space, a 24-hour business centre, laundry services and on-site dining at Tundra, which serves breakfast, lunch, dinner and 24-hour room service daily. Self-parking is available at a public lot nearby, while valet parking is an additional $40 per day. Pets are not permitted. 

Toronto Eaton Centre is roughly an 8-minute walk away, while the Air Canada Centre can be found 5 minutes away by car. Metro Toronto Convention Centre is about a 3-minute drive from the hotel and Toronto Pearson International Airport (YYZ) is a 30-minute drive away. (All travel time estimates: Google Maps)

All property details verified by a front desk agent, May 30, 2014
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The Good
The majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's location, staff and rooms.

Numerous guests praised the hotel's location. They described it as central and downtown, as well as close the Rogers Centre, public transit, the Four Seasons Centre, city hall, shopping, restaurants, hospitals, the Eaton Centre, Yonge St. and attractions.

Many lodgers were pleased with the level of customer service they received during their stay. They characterized the staff as efficient at check in, helpful, friendly, professional and attentive.

The hotel's accommodations were enjoyed by several reviewers. They found their rooms to be modern, spacious, clean and well maintained, with great city views and comfortable beds and linens. 
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The Bad
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about the added costs and noise transfer.

A few guests complained about the added costs they incurred during their stay. They found the added parking and Wi-Fi fees to be expensive and felt the restaurant and bar were overpriced.

Noise disturbances were mentioned by a few lodgers. They complained of traffic noise, loud guests in the hallways and noise transfer in rooms near the elevators and ice machines.

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Show Sources
Sources
TripAdvisor.com guest reviews ranked the hotel #32 of 142 Toronto hotels with an average rating of 4 out of 5 from 1,456 reviews.

Expedia.ca guest reviews rated the hotel 4.3 out of 5 with a 93% recommendation rate from 1,416 reviews.

Booking.com guest reviews rated the hotel 8.3 out of 10 from 401 reviews.

The author corresponded with the hotel on May 30, 2014 to verify some information.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
8.3
Very Good

Rated 8.3/10 based on 2423 reviews

Ranked #45 out of 141 hotels in Toronto


6 out of 10 | Lisa stayed August 19, 2013


9 out of 10 | Keith stayed November 26, 2011

"good chioce for location and service"

"excellent overall!"

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9 out of 10 | Michael stayed October 31, 2011


6 out of 10 | Christophe stayed July 16, 2011

"Great location"

"Great location for a week end in Toronto. Nice view from the room to the cn tower. Service not as good as expected."

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8 out of 10 | Verified Guest stayed March 28, 2011

"really dusty behind tv stand"

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10 out of 10 | Verified Guest stayed December 21, 2009

"I had a GREAT time at the HILTON!"

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8 out of 10 | Karen stayed December 20, 2009


4 out of 10 | Andy stayed November 15, 2009

"Our room was not very clean but we did not complain, so that is our problem. The bathroom look liked it had not been cleaned. The noise form the eleveator was very loud all night long and we were across the hall in 1601. You could hear the elevator riding the rails all night long."

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9 out of 10 | Jo su stayed August 11, 2009

"The room was very accommodating and loved how the bathroom has the shower with the adjustable head and the overhead fixture. The only thing needed was a refrigerator and the room looked like it had space for one but was removed, not sure why because we are staying at the Hilton Garden Inn in Niagara on the Lake and they have one in our room, bathroom doesnt have the nice shower as in Toronto and our wireless connection isnt working in our room for some reason - connection for ethernet cable is damaged but but all the same very accommodating. Definitely enjoying our stay while in Niagara and when we were in Toronto."

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9 out of 10 | Verified Guest stayed August 19, 2006


3 out of 10 | Verified Guest stayed April 17, 2006

"DO NOT STAY HERE!!!"

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9 out of 10 | Samir stayed September 18, 2005

"one of my favorite place to stay in toronto , great restaurant"

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9 out of 10 | George b. stayed September 18, 2005

"I would prefer that this hotel have ice machines on each floor. I was on the 6th floor and had to go to the 7th three or four times for ice. The staff is excellent and the breakfast and service were first rate in the dining room. The location is perfect for the baseball games and the waterfront. Some of the rooms have great views, which are worth the extra charge."

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8 out of 10 | Alan stayed July 31, 2005

"The hotel is very close to the downtown attractions such as Lakefront, CN Tower, and the Eaton's Centre(shopping). We enjoyed out stay."

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9 out of 10 | Katherine stayed October 24, 2003

Map Marker Hilton Toronto
145 Richmond Street West, Toronto, ON