OverviewThe Hilton Garden Inn Downtown Toronto is located on the west side of Peter Street and just to the south of Adelaide Street West in downtown Toronto.
Situated in the Entertainment District, facilities at the non-pet friendly hotel include a 24-hour fitness room, an on-site convenience store, an indoor pool, a spa tub, and a 24-hour business centre. The hotel also features small meeting rooms, a restaurant, a bar/lounge, and a concierge desk. Parking ($35 per day) is available at the hotel however it can be limited during peak times.
The hotel has 224 guest rooms, all of which are non-smoking, and rooms include microwaves and mini-fridges. Additional room amenities include MP3 docking stations, CD players, 37" LCD televisions, desks, and ergonomic chairs. All rooms at the hotel offer free local calls and free wired or wireless Internet access along with hair dryers, safes, and coffee makers. Additionally the Wifi is available throughout the hotel.
Local attractions/destinations include the CN Tower (1.2km), the Rogers Centre (1.0km), the Air Canada Centre (1.6km), the Metro Toronto Convention Centre (750m), and Chinatown (within 1km; distances - Google Maps).
Check in time at this hotel is at 3pm while check out time is at noon.
Verified with a Front Desk Agent: all rooms have fridges and microwaves, free wireless Internet available throughout the hotel, wired option available in-room, the cost of parking is $35, and the hotel does not have any smoking rooms (call date: April 23rd, 2012).
The GoodGuests that stayed at this hotel typically enjoyed their stay. In particular many guests liked their rooms and the location of the property.
Guests that liked their rooms often said that they were "very clean" and/or "very comfortable." The beds received some compliments and some guests enjoyed having fridges and microwaves in their rooms as well. Many guests were also impressed with the "good size" of their rooms which were at times called "spacious."
Guests that liked the "great location" of the hotel listed numerous nearby attractions or destinations. Those included the Rogers Centre, Chinatown, "a wide selection of restaurants," and plenty of shopping.
Guests also mentioned that the hotel was near the CN Tower and "many other attractions." As a hotel that was situated in Toronto's Entertainment District, several guests mentioned that there were "clubs nearby."
The Bad
Guests that did not like this hotel had a few common complaints.
Firstly, several guests felt as though the property was quite noisy. The hotel was situated in the Entertainment District and some guests considered that a good thing. However on the flip side the guests that would have preferred some peacefulness felt as though that desire was denied by the party atmosphere that characterized the area. "Night clubs" and partiers were blamed for cutting into people's sleep and one guest said the hotel was "definitely not" for "families or seniors."
Many guests were also disappointed with the fact that the hotel charged extra for some services. For example many guests thought that parking was "expensive" while some guests were disappointed that breakfast was not free.
The staff at the hotel received some mixed reviews and there were a fair number of complaints. Some guests felt as though the staff were rude and some guests complained of "poor" customer service.
TripAdvisor.com ranked the hotel 19th of 118 properties and the site has 243 reviews.
Priceline.com guest ratings averaged to 8.9 points out of 10 and the hotel ranked 16th of 81 hotels in Toronto.
Booking.com guest ratings averaged to 8.7 points out of 10 and the site had 67 reviews.
Hotels.com guest ratings averaged to 4.3 points out of 5 and the site had 170 reviews.
Front Desk Agent: all rooms have fridges and microwaves, the cost of parking is $35, and the hotel does not have any smoking rooms.
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Analyzed by Shane L.
With ample personal travel experience and years of professional hotel work experience, Shane is prepared and determined to help travelers find what they want when booking Canadian hotels.
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